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Compare Birdeye and Podium 
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At a Glance
Market Segments
Small-Business (52.2% of reviews)
Small-Business (100.0% of reviews)
Entry-Level Pricing
Contact Us
Contact Us Per Month
Birdeye
Star Rating
(3,474)4.7 out of 5
Market Segments
Small-Business (52.2% of reviews)
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansPodium
Star Rating
(2,027)4.6 out of 5
Market Segments
Small-Business (100.0% of reviews)
Entry-Level Pricing
Contact Us Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Podium excels in its Two-Way Text Messaging feature, scoring 9.3, which allows for seamless communication with customers. In contrast, Birdeye's score of 9.1 indicates it is slightly less effective in this area.
- Reviewers mention that Birdeye's Quality of Support is notably higher at 9.4 compared to Podium's 9.0, suggesting that users find Birdeye's customer service more responsive and helpful when issues arise.
- G2 users highlight that Birdeye's AI capabilities, particularly in AI Text Generation and AI Text Summarization, score significantly higher (8.6 and 8.6 respectively) than Podium's scores of 7.6, indicating a more advanced use of AI technology in Birdeye.
- Users on G2 say that Podium's Live Chat feature is rated at 9.1, which is higher than Birdeye's 8.8, suggesting that Podium provides a more effective real-time communication tool for customer engagement.
- Reviewers mention that Birdeye's overall Product Direction is rated at 9.5, compared to Podium's 9.0, indicating that users feel more confident in Birdeye's future development and feature enhancements.
- Users report that Podium's Bulk SMS feature scores 8.7, while Birdeye's is rated higher at 9.0, suggesting that Birdeye offers a more robust solution for mass messaging campaigns.
Pricing
Entry-Level Pricing
Birdeye
Dominate
Contact Us
Get everything you need to dominate in your local market.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
Podium
Core
Contact Us
Per Month
With essential AI features, respond to and convert more leads faster.
- Consolidated Lead Conversion Platform
- Review Management with AI Reponses
- Basic Automations
Free Trial
Birdeye
Free Trial is available
Podium
No trial information availableRatings
Meets Requirements
9.3
2,962
9.1
1,724
Ease of Use
9.3
3,017
9.3
1,743
Ease of Setup
9.1
2,121
9.1
1,076
Ease of Admin
9.3
1,801
9.3
881
Quality of Support
9.4
2,834
9.0
1,602
Has the product been a good partner in doing business?
9.5
1,803
9.2
898
Product Direction (% positive)
9.5
2,927
9.0
1,710
Features by Category
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.0
39
Not enough data
8.8
40
Interaction
Not enough data
8.0
41
Not enough data
8.2
40
Not enough data
8.3
40
Not enough data
8.4
40
Not enough data
8.3
39
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
8.2
40
Not enough data
7.9
41
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.1
41
Not enough data
7.9
41
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Feature Not Available
Not enough data
8.4
41
Not enough data
8.5
40
Not enough data
8.5
39
Agentic AI - AI Chatbots
Not enough data
5.2
8
Not enough data
6.0
8
Not enough data
6.3
8
Not enough data
5.8
8
Not enough data
6.7
8
Not enough data
5.8
8
Not enough data
6.7
8
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
8.7
374
|
Verified
8.3
157
8.5
372
|
Verified
7.6
206
8.8
376
|
Verified
9.1
221
8.8
373
|
Verified
Feature Not Available
Channels
8.8
390
|
Verified
7.9
211
8.9
381
|
Verified
8.6
220
9.0
390
|
Verified
9.3
236
8.0
314
|
Verified
Feature Not Available
8.3
306
|
Verified
8.0
195
Customers
8.9
378
|
Verified
8.2
152
8.7
368
8.4
155
9.0
377
|
Verified
8.5
222
8.7
362
|
Verified
8.3
222
8.6
344
8.5
222
Agentic AI - Conversational Marketing
Feature Not Available
4.4
13
Feature Not Available
4.5
13
7.9
13
4.2
13
8.1
12
4.9
13
8.2
13
4.9
13
Feature Not Available
5.0
13
8.3
13
4.9
13
Platform Basics
Not enough data
8.6
65
Not enough data
8.5
64
Not enough data
9.1
65
Platform Data
Not enough data
9.1
65
Not enough data
9.0
65
Platform Additional Functionality
Not enough data
8.5
63
Not enough data
9.1
65
Not enough data
9.3
65
Platform Content
Not enough data
9.0
62
Agentic AI - Automotive Marketing
Not enough data
6.3
9
Not enough data
6.5
9
Not enough data
6.5
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
6.7
9
Text Messaging
9.0
246
8.7
229
|
Verified
9.1
244
9.3
239
|
Verified
8.7
224
8.4
186
9.0
257
8.6
238
|
Verified
Feature Not Available
8.3
213
|
Verified
8.8
222
8.4
215
|
Verified
8.9
233
8.5
233
|
Verified
Feature Not Available
8.5
216
|
Verified
SMS Platform
9.0
241
8.5
223
|
Verified
9.0
240
8.6
223
|
Verified
8.6
183
Feature Not Available
8.4
186
7.6
201
|
Verified
8.3
168
Feature Not Available
8.7
184
8.2
206
|
Verified
Agentic AI - SMS Marketing
6.8
11
5.7
24
6.7
12
6.1
24
7.2
12
6.6
24
7.3
11
6.4
24
7.0
11
5.8
24
7.2
12
5.7
24
Channels
Not enough data
8.2
323
Not enough data
8.1
322
Not enough data
Feature Not Available
Design
Not enough data
8.3
338
Not enough data
Feature Not Available
Not enough data
8.5
373
Not enough data
8.4
364
Not enough data
8.6
337
Generative AI
Not enough data
7.5
234
Not enough data
7.5
229
Listing Management
8.8
393
|
Verified
Not enough data
8.8
368
|
Verified
Not enough data
8.5
323
Not enough data
8.8
389
|
Verified
Not enough data
Performance
8.9
437
|
Verified
Not enough data
9.0
436
|
Verified
Not enough data
Payment Processing
8.9
39
Not enough data
9.1
39
Not enough data
9.4
39
Not enough data
8.7
35
Not enough data
Administration
8.8
37
Not enough data
8.5
35
Not enough data
8.2
38
Not enough data
7.9
33
Not enough data
8.5
34
Not enough data
8.6
34
Not enough data
8.5
34
Not enough data
Payment Options
7.6
34
Not enough data
9.1
38
Not enough data
Security
8.4
33
Not enough data
Platform
8.5
34
Not enough data
8.4
35
Not enough data
Local Search Optimization
8.6
172
Not enough data
9.1
324
|
Verified
Not enough data
9.2
339
|
Verified
Not enough data
9.3
345
|
Verified
Not enough data
8.8
313
Not enough data
9.1
346
|
Verified
Not enough data
Content & Collaboration
8.6(won by default)
354
Not enough data
8.3(won by default)
350
Not enough data
8.7(won by default)
357
Not enough data
8.4(won by default)
342
Not enough data
8.8(won by default)
352
Not enough data
8.5(won by default)
348
Not enough data
Social Management
8.7(won by default)
394
Not enough data
8.9(won by default)
391
Not enough data
8.5(won by default)
383
Not enough data
8.8(won by default)
387
Not enough data
7.9(won by default)
367
Not enough data
8.4(won by default)
362
Not enough data
8.4(won by default)
317
Not enough data
Agentic AI - Social Media Management
8.4(won by default)
38
Not enough data
8.5(won by default)
37
Not enough data
8.2(won by default)
38
Not enough data
8.5(won by default)
38
Not enough data
8.3(won by default)
39
Not enough data
8.4(won by default)
38
Not enough data
8.6(won by default)
38
Not enough data
Analytics
8.7
473
Not enough data
8.9
469
Not enough data
8.7
450
Not enough data
8.0
398
Not enough data
Customization
8.5
405
Not enough data
8.2
389
Not enough data
8.6
415
Not enough data
8.4
398
Not enough data
Generative AI
8.6
340
Not enough data
8.7
339
Not enough data
Agentic AI - Experience Management
7.8
34
Not enough data
8.0
33
Not enough data
8.1
33
Not enough data
8.0
33
Not enough data
Responses
9.7
6
9.3
14
9.8
7
9.3
14
9.3
5
8.9
14
Automation - AI Agents
8.3
5
8.6
14
9.7
5
8.5
14
9.3
5
8.4
15
9.3
5
8.8
15
9.3
5
8.8
15
Platform
9.4
6
9.0
14
9.3
5
9.0
14
9.7
5
9.2
14
Autonomy - AI Agents
8.7
5
8.6
14
9.0
5
8.8
14
9.0
5
8.6
14
8.7
5
7.9
14
Generative AI
9.2
6
8.5
14
8.9
6
8.7
14
Patient-Centered Functions
9.1
195
Not enough data
9.3
192
Not enough data
8.0
174
Not enough data
8.9
186
Not enough data
7.8
172
Not enough data
Operations
8.8
197
Not enough data
8.6
187
Not enough data
8.1
190
Not enough data
8.8
184
Not enough data
9.0
188
Not enough data
8.1
179
Not enough data
8.0
173
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.9
217
8.9
32
8.7
215
8.4
33
8.7
206
8.9
33
Feature Not Available
Feature Not Available
Feature Not Available
8.2
32
Platform
9.0
222
Feature Not Available
8.9
210
Feature Not Available
8.9
218
8.5
31
8.9
211
8.5
31
Feature Not Available
Feature Not Available
8.8
206
8.8
32
9.0
221
8.9
31
Generative AI
8.6
138
8.1
32
8.8
135
8.1
31
Feedback Management
8.7
491
Not enough data
Feature Not Available
Not enough data
9.0
568
Not enough data
Feedback Analysis
8.7
497
Not enough data
8.8
500
Not enough data
8.7
490
Not enough data
Feedback Sources
9.5
630
Not enough data
9.1
548
Not enough data
Feature Not Available
Not enough data
9.0
518
Not enough data
Generative AI
8.7
389
Not enough data
8.8
384
Not enough data
Conversational Platform
8.8
375
8.7
294
Feature Not Available
8.4
252
8.8
330
8.3
165
8.8
299
8.5
179
Support Automation
8.7
322
8.5
257
8.7
329
8.3
165
8.7
321
8.7
167
8.6
286
8.1
173
Generative AI
8.4
225
7.5
152
8.3
223
7.5
154
Generative AI
8.6
172
7.7
246
8.6
169
7.5
243
8.2
161
Feature Not Available
Communication
9.1
343
|
Verified
9.2
697
|
Verified
9.1
368
|
Verified
9.0
722
|
Verified
8.6
256
8.1
509
9.2
342
|
Verified
9.0
664
|
Verified
8.5
234
7.3
295
Internal Use
8.9
421
|
Verified
8.2
616
|
Verified
9.0
339
|
Verified
8.9
677
|
Verified
8.7
257
8.6
646
|
Verified
8.9
262
8.6
627
|
Verified
9.2
321
|
Verified
8.8
634
|
Verified
8.7
261
8.5
598
|
Verified
Content Generation - AI Content Creation Platforms
8.1
12
Not enough data
8.6
12
Not enough data
9.0
12
Not enough data
Management - AI Content Creation Platforms
7.9
12
Not enough data
9.2
13
Not enough data
8.7
13
Not enough data
Platform Basics - VoIP Providers
Not enough data
6.8
11
Not enough data
6.5
11
Not enough data
6.2
10
Not enough data
5.8
11
Not enough data
5.8
10
Not enough data
6.5
10
Basic Communication
Not enough data
8.4
42
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.3
37
Agentic AI - VoIP Providers
Not enough data
6.0
7
Not enough data
6.0
7
Not enough data
6.2
7
Not enough data
6.7
7
Access
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Advanced Features
Not enough data
6.7
39
Not enough data
Feature Not Available
Not enough data
8.1
39
Agentic AI - Customer Advocacy
8.6
19
Not enough data
8.4
19
Not enough data
8.7
19
Not enough data
Consumer Intelligence
9.2
1651
|
Verified
9.1
628
|
Verified
8.6
1263
|
Verified
8.4
518
8.8
1451
|
Verified
8.5
559
|
Verified
Reporting
Feature Not Available
Feature Not Available
8.8
1435
|
Verified
8.4
524
|
Verified
9.2
1689
|
Verified
8.9
647
|
Verified
Media Monitoring
8.8
1469
|
Verified
8.5
518
8.7
1288
|
Verified
7.3
199
8.5
1125
8.3
511
In-House Management
Feature Not Available
8.6
503
Feature Not Available
8.6
503
|
Verified
Generative AI
Feature Not Available
7.5
138
Agentic AI - Online Reputation Management
8.1
138
5.2
11
8.2
135
5.3
11
8.3
135
5.9
11
8.4
135
5.8
11
8.2
137
5.6
11
8.2
137
5.6
11
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Podium are categorized as Chatbots, Conversational Marketing, Online Reputation Management, Conversational Support, Live Chat, SMS Marketing, and AI Agents For Business Operations
Unique Categories
Birdeye is categorized as Local SEO, Payment Processing, Social Media Suites, Feedback Analytics, Customer Advocacy, Local Listing Management, AI Customer Support Agents, Social Media Management, Patient Engagement, Experience Management, AI Content Creation Platforms, and Multi-Location Marketing Platforms
Podium is categorized as AI Chatbots, Shared Inbox, Customer Communications Management, Automotive Marketing, and VoIP Providers
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Podium
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
17.8%
Real Estate
17.3%
Financial Services
9.7%
Veterinary
8.8%
Consumer Services
8.0%
Other
38.4%
Retail
19.2%
Consumer Services
12.5%
Construction
11.0%
Furniture
8.6%
Hospital & Health Care
5.4%
Other
43.3%
Most Helpful Reviews
Birdeye
Most Helpful Favorable Review
Erin H.
Verified User in Retail
BirdEye is such a fantastic tool. We have learned so much about our stores in a short period of time. I will say though that the absolutely best part of BirdEye is their team. Every person is super responsive and knowledgeable. I can't wait to continue...
Most Helpful Critical Review
Verified User in Legal Services
Birdeye lured us in with promises, but they didn't deliver. They are the master of the hard pitch but in the end they get you to pay a lot of money for almost no value added. Actually none in our case. For a review company it does not have the ability to...
Podium
Most Helpful Favorable Review
Shelly H.
Verified User in Financial Services
Connecting instantly with Google, we had a hard time getting our reviews to actually be seen on Google in the past.
Most Helpful Critical Review
Adam T.
Verified User in Recreational Facilities and Services
Promises made for services they do not have. Zero onboarding assistance. Paid for 2 locations but only acessing one. Changing terms and conditions after agreemnt then locking out access but still charging fees. CUSTOMER SERVICE WORSE THAN COMCAST.
Erin H.
Verified User in Retail
BirdEye is such a fantastic tool. We have learned so much about our stores in a short period of time. I will say though that the absolutely best part of BirdEye is their team. Every person is super responsive and knowledgeable. I can't wait to continue...
Shelly H.
Verified User in Financial Services
Connecting instantly with Google, we had a hard time getting our reviews to actually be seen on Google in the past.
Verified User in Legal Services
Birdeye lured us in with promises, but they didn't deliver. They are the master of the hard pitch but in the end they get you to pay a lot of money for almost no value added. Actually none in our case. For a review company it does not have the ability to...
Adam T.
Verified User in Recreational Facilities and Services
Promises made for services they do not have. Zero onboarding assistance. Paid for 2 locations but only acessing one. Changing terms and conditions after agreemnt then locking out access but still charging fees. CUSTOMER SERVICE WORSE THAN COMCAST.
Discussions
How do you delete a review you post on this site?
7 Comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 Comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 Comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
How can I make people interact with the chat feature better?
3 Comments
JJ
Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs.Read more
How can online reviews help my business?
2 Comments
VL
In a day and age of online reviews, the majority of the people nowadays are choosing their services/companies based on their online popularity/reviews. Read more
How do I edit my templates ( If this is not a permissions issues )
2 Comments
JP
If it is not a permissions issue then to be honest I am not sure. You can create new templates. When I login to Podium on a computer it tells me that you...Read more
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