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Fathom vs Gong Comparison - What are their main differences? 
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At a Glance
Market Segments
Small-Business (97.4% of reviews)
Enterprise (57.2% of reviews)
Entry-Level Pricing
Free
No pricing available
Fathom
Star Rating
(6,107)5.0 out of 5
Market Segments
Small-Business (97.4% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 3 pricing plansGong
Star Rating
(6,380)4.7 out of 5
Market Segments
Enterprise (57.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about GongSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Fathom excels in ease of use, scoring 9.7 compared to Gong's 9.3. Reviewers mention that Fathom's intuitive interface allows for quicker onboarding and less training time for new users.
- Reviewers say that Fathom offers superior call analysis features, with a score of 9.3 versus Gong's 9.1. Users highlight Fathom's ability to provide actionable insights from calls, making it easier to identify areas for improvement.
- G2 users mention that Gong's call recording feature is robust, scoring 9.6, but Fathom slightly edges it out with a score of 9.7. Reviewers appreciate Fathom's seamless integration of video recording, which enhances the overall user experience.
- Users on G2 report that Fathom's machine learning capabilities are more advanced, scoring 9.1 compared to Gong's 8.8. Reviewers highlight Fathom's ability to adapt and learn from user interactions, improving its recommendations over time.
- Reviewers mention that Fathom's quality of support is exceptional, scoring 9.7, while Gong scores 9.3. Users appreciate Fathom's responsive customer service and comprehensive resources, which help resolve issues quickly.
- Users say that Fathom's entry-level pricing is a significant advantage, offering a free tier, while Gong does not provide a free option. This makes Fathom more accessible for small businesses looking to implement call analysis software.
Pricing
Entry-Level Pricing
Fathom
Forever Free
Free
Enjoy the #1 rated AI Meeting Assistant for free forever.
- Unlimited transcripts, recording, and AI summaries
- Unlimited meeting clips, playlists, and recording search
- Slack & CRM integrations to automate post-meeting updates
Gong
No pricing availableFree Trial
Fathom
Free Trial is available
Gong
No trial information availableRatings
Meets Requirements
9.6
5,655
9.4
4,895
Ease of Use
9.7
5,779
9.3
4,951
Ease of Setup
9.7
4,440
9.1
1,191
Ease of Admin
9.6
1,769
9.1
765
Quality of Support
9.7
4,289
9.3
3,472
Has the product been a good partner in doing business?
9.7
1,704
9.3
767
Product Direction (% positive)
9.8
5,684
9.0
4,573
Features by Category
Lead Facilitation
Feature Not Available
7.1
344
Feature Not Available
7.3
338
Feature Not Available
7.5
341
Feature Not Available
7.6
341
Organization
Feature Not Available
8.4
346
9.2
657
8.3
342
8.9
650
8.4
341
Performance Analysis
8.4
178
8.6
343
Feature Not Available
8.7
346
Sales Analysis
Feature Not Available
7.8
328
Feature Not Available
8.0
334
Generative AI
8.8
108
8.6
279
9.6
616
8.9
285
Agentic AI - AI Sales Assistant
9.1
45
8.5
48
Feature Not Available
8.3
47
9.1
43
8.4
48
Feature Not Available
8.7
47
9.4
44
8.4
47
Feature Not Available
8.5
47
Feature Not Available
8.4
47
Integrated Workflows
Not enough data
7.7
94
Not enough data
7.9
94
Not enough data
8.3
93
Not enough data
7.4
90
Not enough data
8.4
92
Not enough data
8.4
93
Not enough data
8.5
89
Repeatability and Reportability
Not enough data
8.2
91
Not enough data
8.0
91
Not enough data
7.9
89
Not enough data
8.3
91
Not enough data
7.4
89
AI and Automation
Not enough data
7.7
82
Not enough data
7.6
80
Not enough data
7.4
80
Not enough data
7.5
79
Not enough data
8.0
79
Generative AI
Not enough data
8.1
83
Agentic AI - Sales Engagement
Not enough data
8.1
42
Not enough data
8.2
41
Not enough data
8.3
42
Not enough data
8.4
40
Not enough data
8.1
41
Not enough data
8.2
40
Not enough data
8.2
40
Call Analytics
9.7
1820
9.6
2714
|
Verified
9.1
1608
8.8
2440
|
Verified
9.3
1674
9.1
2627
|
Verified
Feature Not Available
8.3
1772
|
Verified
Agent Performance Management
Feature Not Available
8.6
1846
|
Verified
9.2
1711
8.3
2486
|
Verified
9.3
1703
8.7
2273
|
Verified
Generative AI
9.5
1381
8.9
648
Agentic AI - Conversation Intelligence
9.1
334
8.0
112
9.1
332
8.0
112
9.0
333
8.2
111
9.1
329
8.1
112
9.1
331
8.2
113
8.8
322
8.1
112
8.8
319
8.0
112
Customization
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.8
431
Not enough data
Organization
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
428
Not enough data
8.9
430
Not enough data
Feature Not Available
Not enough data
8.9
425
Not enough data
Agentic AI - Video CMS
9.0
47
Not enough data
9.0
47
Not enough data
9.2
47
Not enough data
9.1
47
Not enough data
Voice
9.0
2452
Not enough data
9.0
2655
Not enough data
Transcription
9.1
2627
Not enough data
9.4
2486
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Editing
9.2
2305
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Integration
9.1
2158
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.2
2393
Not enough data
Agentic AI - Transcription
9.1
249
Not enough data
9.1
242
Not enough data
9.0
238
Not enough data
Revenue Sourcing and Forecasting
Not enough data
Feature Not Available
Not enough data
8.6
372
Not enough data
8.6
403
Not enough data
8.3
342
Not enough data
8.4
350
Not enough data
8.0
243
Not enough data
8.1
240
CRM Data Enrichment
Not enough data
9.0
397
Not enough data
8.8
384
Not enough data
9.1
419
Not enough data
Feature Not Available
Not enough data
8.5
248
Account Management
Not enough data
8.1
319
Not enough data
8.2
334
Not enough data
8.4
344
Not enough data
8.6
365
Not enough data
8.5
254
Not enough data
8.1
235
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
7.5
35
Not enough data
7.9
34
Not enough data
7.5
34
Not enough data
7.3
32
Not enough data
7.5
34
Meeting Prep - AI Meeting Assistants
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Meeting Automation - AI Meeting Assistants
9.7
3113
Not enough data
9.3
3090
Not enough data
9.4
3086
Not enough data
Meeting Insights - AI Meeting Assistants
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.6
3093
Not enough data
Accessibility - AI Meeting Assistants
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - AI Meeting Assistants
8.9
221
Not enough data
8.8
219
Not enough data
9.0
220
Not enough data
8.8
219
Not enough data
Agentic AI - Sales Analytics
Not enough data
8.4
49
Not enough data
8.5
49
Not enough data
8.4
51
Not enough data
8.6
52
Not enough data
8.3
51
Data Sourcing
Not enough data
8.5
738
Not enough data
8.7
783
Not enough data
8.5
710
Not enough data
8.9
797
Not enough data
8.6
720
Predictive Analytics
Not enough data
8.1
715
Not enough data
8.4
743
Not enough data
8.2
729
Not enough data
8.3
714
Sales Management
Not enough data
8.6
750
Not enough data
8.2
714
Not enough data
8.7
752
Not enough data
9.0
817
Agentic AI - Sales Coaching
9.1
39
8.2
51
8.8
40
8.5
50
8.8
40
8.3
51
9.1
39
8.2
49
Training
Feature Not Available
9.0
1955
|
Verified
Feature Not Available
9.0
2166
|
Verified
Feature Not Available
8.6
1517
|
Verified
9.5
334
9.2
2205
|
Verified
Feedback
9.3
324
9.3
2361
|
Verified
Feature Not Available
9.0
1842
|
Verified
Feature Not Available
9.0
1885
|
Verified
Feature Not Available
8.8
1595
|
Verified
Feature Not Available
8.9
1781
|
Verified
Feature Not Available
8.9
1868
|
Verified
Feature Not Available
Feature Not Available
Generative AI
9.6
302
8.9
377
Agentic AI - Note-Taking Software
9.1
246
Not enough data
Action Item Detection - AI Note-taking Software
9.5
376
Not enough data
9.6
374
Not enough data
Automatic Transcription - AI Note-taking Software
9.6
368
Not enough data
Collaboration & Sharing - AI Note-taking Software
9.5
363
Not enough data
Language & Accent Support - AI Note-taking Software
9.0
352
Not enough data
Multi-Platform Integration - AI Note-taking Software
9.2
358
Not enough data
Privacy & Security Controls - AI Note-taking Software
9.2
349
Not enough data
Searchable Note Archives - AI Note-taking Software
9.4
359
Not enough data
Speaker Identification - AI Note-taking Software
9.4
364
Not enough data
Categories
Categories
Shared Categories
Fathom and Gong are categorized as Conversation Intelligence, AI Sales Assistant, and Sales Coaching
Unique Categories
Fathom is categorized as Video CMS, Note-Taking Software, Transcription, AI Note-Taking Software, and AI Meeting Assistants
Gong is categorized as Sales Engagement, Sales Analytics, and Revenue Operations & Intelligence (RO&I)
Reviews
Reviewers' Company Size
Fathom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.2%
Consulting
17.9%
Professional Training & Coaching
8.0%
Financial Services
6.4%
Management Consulting
4.4%
Other
42.1%
Information Technology and Services
40.9%
Internet
12.6%
Human Resources
4.8%
Computer & Network Security
4.1%
Hospital & Health Care
2.7%
Other
34.9%
Most Helpful Reviews
Fathom
Most Helpful Favorable Review
Jacob L.
Verified User in Computer Software
Fathom is super easy to set up and intergrate with all the big meeting platforms, such as Zoom, Google Meet, and Microsoft Teams! The video recordings, AI transcription, and AI summary are available almost immediately after every meeting and the meeting...
Most Helpful Critical Review
Verified User in Marketing and Advertising
Quite a few things: 1. Inaccurate output 2. Not very sales specific, i have tried other tools and they seem to be a better fit for my use cases.
Gong
Most Helpful Favorable Review
Matt S.
Verified User in Marketing and Advertising
Intuitive and User Friendly UI AI does a good job flagging important topics and red flags. Integrates easily with G-Suite Easy set up and ongoing support. More complete tool than others I've used
Most Helpful Critical Review
Grant K.
Verified User in Marketing and Advertising
It is slightly invasive and I don't really use the platform for research or anything outside of briefly reviewing call recaps. I'm not sure how valid their suggestions/recommendations are either.
Jacob L.
Verified User in Computer Software
Fathom is super easy to set up and intergrate with all the big meeting platforms, such as Zoom, Google Meet, and Microsoft Teams! The video recordings, AI transcription, and AI summary are available almost immediately after every meeting and the meeting...
Matt S.
Verified User in Marketing and Advertising
Intuitive and User Friendly UI AI does a good job flagging important topics and red flags. Integrates easily with G-Suite Easy set up and ongoing support. More complete tool than others I've used
Verified User in Marketing and Advertising
Quite a few things: 1. Inaccurate output 2. Not very sales specific, i have tried other tools and they seem to be a better fit for my use cases.
Grant K.
Verified User in Marketing and Advertising
It is slightly invasive and I don't really use the platform for research or anything outside of briefly reviewing call recaps. I'm not sure how valid their suggestions/recommendations are either.
Discussions
How do I show it is recording during live Zooms?
9 Comments
SG
You can go into your Fathom Dashboard and see all the recorded Zoom calls, and you can get a unique link to the call you can share.Read more
Fathom has no more discussions with answers
What is gong software?
6 Comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 Comments
ES
assistant@gong.io worked for me!Read more
How do i make Gong automatic for all my calls ?
3 Comments
JS
You can control this in configuration settings. You should not have to log into Gong for it to record. Read more
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