Outreach Reviews & Product Details

Our Business development and Sales team globally use Outreach. Literally every employee in those teams. It's a great tool in many aspects, and we use their functionalities widely and each day. We have it integrated with our CRM system, so it has all the data of our accounts and prospects we need. We then use Outreach for all of our multi channel sequences. This works as a perfect machine. We also use Outreach for calling our prospects (from our PC), which also works very well and provides you with a lot of settings to configure and fine tune. The emails are integrated with our email tool which allows us to track the activity. The dashboard and reporting functionality is also very detailed and easy to filter through or customize depending on what you'd like to see. Overall it's a great tool that each of us uses every day. Review collected by and hosted on G2.com.

There's nothing to dislike about this tool. The only thing is that for new team members it can take awhile to get familiar with all of the different features. Review collected by and hosted on G2.com.

The software itself is fine — it does what most other sales engagement platforms do: manage sequences, track activity, and support outreach campaigns. But frankly, that doesn’t matter if the company behind the tool treats customers the way Outreach has treated me. Review collected by and hosted on G2.com.

Outreach terminated my account without any notice, warning, or communication whatsoever — despite the fact that my account was on automatic renewal and had been active for several years. One day I simply could not log in, and when I reached out, I was told the only way to get access back was to buy five licenses I don’t need, at a much higher cost.

This is a forced upsell by cutting off existing customers — and it completely contradicts their own Terms of Service, which require:

- 60 days’ notice before changing fees,

- 30 days’ written notice to terminate auto-renew, and

- Notice before suspending an account for billing issues.

Outreach provided none of those notices.

Worse, after that first and ONLY curt response from their sales rep, the company has been virtually unresponsive. I escalated my concerns to multiple sales leaders, VP-level contacts, and customer success — and received no reply for days. Outreach is happy to send a dismissive upsell email, but not to address the fact they cut off a long-time customer without explanation.

Because of this, I have lost access to my own data stored in the platform. That means years of history, records, and workflows are now inaccessible to me. I now have no choice but to rebuild everything — sequences, integrations, automations — from scratch in a new software. That process is not just expensive, it’s highly disruptive to my business operations.

This is not just a bad customer experience — it’s unprofessional, predatory behavior. Outreach clearly does not value small or mid-sized clients. If they decide your account is no longer worth their time, they will simply cut you off without warning, ignore your complaints, and leave you scrambling. Review collected by and hosted on G2.com.

What I like best about Outreach is how easy and visible every stat is. You are able to view who viewed and clicked your emails on the right side and also group who has the most viewed/clicked in the middle section, making it easy to follow up and send custom emails for outreach.Creating and cloning sequences is also a breeze and easy to make custom. I love outreach I have used it for every company I have worked for and it's useful for prospecting. Review collected by and hosted on G2.com.

Being that I've used Outreach for 4 years I don't have much negative things to say.

If I had to say something it would be maybe adding a prospect added from linkedin to have it automatically add the time zone and city/state they are located in but is really not a big deal! Review collected by and hosted on G2.com.

What I like most about Outreach is how easy it makes it to organize and follow up with leads. You can build sequences, send personalized emails at scale, and see who opened or replied in real time. It keeps everything in one place, so you don’t have to guess what step comes next. It’s very helpful for staying consistent with outreach and improving response rates. Review collected by and hosted on G2.com.

Sometimes the platform takes a few seconds to load when switching between sequences or inboxes. Also, the reporting dashboard could be a bit more flexible. But overall, these are small issues compared to how much time it saves every day. Review collected by and hosted on G2.com.

Outreach ensure we make structured outreach information or cadences, which is scheduled to be shared on Linkedin, emails or calls

Outreach offers a personalized scope with templates or snippets that assist us create valuable and relevant information

Outreach has exceptional dashboard functionality that helps in call activities, email replies and others

Outreach operates with AI programs, making most of conversations helpful and informative Review collected by and hosted on G2.com.

Outreach has not yet configured email deliverability, which could help in spam filters

There is a lot of lag, when dealing with huge numbers of data sets and this often makes our systems crash or crumble Review collected by and hosted on G2.com.

Outreach is an incredibly effective tool that has significantly boosted my team’s productivity in sales outreach. The ability to schedule emails in advance and place prospects into automated sequences streamlines long-term engagement without constant oversight. It also helps me stay organized by tracking follow-up tasks like calls. One of the most valuable features is its email tracking, which shows opens and clicks—making it easier to identify engaged prospects. While Outreach also offers additional analytics, we haven’t fully explored those yet, but they show promise for deeper insights. Review collected by and hosted on G2.com.

there are a few features I find lacking. For example, if I want to personalize emails for just a handful of contacts within a sequence, I have to either set a reminder to manually tweak the email right before it sends—defeating the purpose of automation—or create an entirely separate sequence for one or two people, which clutters my workflow. More affordable tools like Yesware offer one-off automated sequences with built-in logic to halt follow-ups after a reply, which feels like a basic yet missing functionality in Outreach. Review collected by and hosted on G2.com.

I've used Outreach for 5+ years as an SDR and as an SDR Manager. I knew Outreach was a top of the line product when it comes to prospecting but now I've also had the chance to use competitor products and get a better feel for the landscape of prospecting products. What i've found it confirmation that Outreach really is the best product on the market. While others have similar capabilities and possibly different offerings, Outreach is the most comprehensive and user friendly of the bunch! Review collected by and hosted on G2.com.

I'm utilizing Outreach's AI features and trying to adopt all of their new releases. As far as my company's needs they are completely met. As my team expands I hope to find new ways to use the system and will continue to provide suggestions for improvement. Review collected by and hosted on G2.com.

I really like how Outreach is an easy tool to navigate. I can see all my prospects and tasks in one place and make dials while simultaneously writing emails to other prospects. I also enjoy how my I can access Salesforce accts when I'm making a dial. Review collected by and hosted on G2.com.

I wish there were more capabilities for automation in Outreach like a traditional email marketing platform like Pardot or HubSpot. More automations to send different emails at different times depending on if they open my email or not. Review collected by and hosted on G2.com.

I love how it integrates with our CRM (Dynamics) and that now that everyone in the company is using it that you can see who has reached out to who and that way there is no over lap. Review collected by and hosted on G2.com.

I wish I had access to more than one phone number. Review collected by and hosted on G2.com.

Outreach allows prospecting and customer communications at scale via messaging tools like sequences, templates, snippets, bulk compose, task organizer - all synced with your CRM (Salesforce) and other platforms like Gmail and Linkedin. Outreach integrates very well with LinkedIn Sales Navigator to allow you to import lists of contacts you'd like to email. Review collected by and hosted on G2.com.

Outreach remains as one of the best choices for communication at scale. Review collected by and hosted on G2.com.