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Compare Infinity Call Tracking and Invoca 
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At a Glance
Market Segments
Mid-Market (59.4% of reviews)
Enterprise (100.0% of reviews)
Entry-Level Pricing
£199.00
No pricing available
Infinity Call Tracking
Star Rating
(153)4.6 out of 5
Market Segments
Mid-Market (59.4% of reviews)
Entry-Level Pricing
£199.00
Browse all 3 pricing plansInvoca
Star Rating
(959)4.5 out of 5
Market Segments
Enterprise (100.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about InvocaSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Invoca excels in call recording, scoring a 9.0, which reviewers mention provides high-quality audio and easy access to recorded calls. In contrast, Infinity Call Tracking, while still strong at 9.3, has received feedback that its call recording feature could benefit from more intuitive navigation.
- Reviewers mention that Infinity Call Tracking shines in dynamic number insertion, achieving a score of 9.2, which users say effectively enhances tracking capabilities across various marketing channels. Invoca, with a score of 8.9, is noted for its solid performance but lacks some of the advanced features that Infinity offers.
- Users on G2 highlight the quality of support for both products, with Invoca scoring 9.1 and Infinity Call Tracking slightly higher at 9.4. Reviewers say that Infinity's support team is particularly responsive and helpful, while Invoca's support is praised for its knowledgeable staff but noted for slightly longer response times.
- Reviewers mention that Invoca's machine learning capabilities score 8.5, which users say helps in analyzing call data effectively. However, Infinity Call Tracking's machine learning score of 7.7 indicates that users feel it could improve in this area, particularly in predictive analytics.
- Users report that both products have strong privacy, security, and compliance features, each scoring 9.1. Reviewers mention that Invoca's compliance with industry standards is particularly reassuring for businesses handling sensitive information, while Infinity Call Tracking is praised for its robust security measures.
- G2 users highlight that Invoca's ease of use scores 8.4, with many reviewers mentioning that the interface is user-friendly and intuitive. In comparison, Infinity Call Tracking scores slightly higher at 8.6, with users noting that its dashboard is particularly well-organized, making it easier to navigate through various features.
Pricing
Entry-Level Pricing
Infinity Call Tracking
Essentials
£199.00
Starting from..
- Plug your attribution gap with visitor level call tracking
- Integrate data with Google Analytics and your Google, Microsoft, and Meta ads accounts
- Contract Length: Monthly Rolling
Invoca
No pricing availableFree Trial
Infinity Call Tracking
No trial information availableInvoca
Free Trial is available
Ratings
Meets Requirements
8.9
120
8.8
812
Ease of Use
8.6
122
8.4
813
Ease of Setup
8.4
72
8.0
549
Ease of Admin
8.6
69
8.3
536
Quality of Support
9.4
119
9.1
800
Has the product been a good partner in doing business?
9.3
68
9.2
540
Product Direction (% positive)
9.0
115
8.8
798
Features by Category
Call Analytics
9.3
20
9.1
93
7.7
16
8.5
78
8.5
19
8.6
89
8.1
18
8.3
75
Agent Performance Management
8.2
15
8.4
70
8.5
16
8.0
79
7.7
14
8.3
70
Generative AI
8.3
12
8.2
22
Agentic AI - Conversation Intelligence
Not enough data
6.8
12
Not enough data
6.5
12
Not enough data
7.7
11
Not enough data
7.6
11
Not enough data
7.1
11
Not enough data
6.8
11
Not enough data
7.4
11
Quality Assurance
Not enough data
8.9
41
Not enough data
8.7
39
Not enough data
8.8
47
Engagement
Not enough data
8.9
43
Not enough data
8.7
46
Not enough data
8.9
43
Performance
Not enough data
8.9
42
Not enough data
9.1
41
Generative AI
Not enough data
8.2
18
Not enough data
8.6
18
Attribution Modeling
Not enough data
8.9
33
Not enough data
8.4
32
Not enough data
8.1
31
Not enough data
7.9
32
Not enough data
8.8
35
Not enough data
8.1
34
Agentic AI - Attribution
Not enough data
6.3
8
Not enough data
7.3
8
Not enough data
6.3
8
Not enough data
6.0
8
Marketing
Not enough data
8.9
25
Not enough data
9.2
26
Not enough data
9.1
35
Not enough data
8.9
36
Reporting
Not enough data
8.7
38
Not enough data
8.3
36
Not enough data
8.2
38
Generative AI
Not enough data
8.5
8
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
9.0
80
8.9
301
8.7
61
9.2
327
8.2
59
8.5
199
Tracking
8.9
83
8.7
308
9.2
84
8.9
317
8.8
79
8.7
277
Analytics
9.1
83
9.0
337
9.0
61
9.2
313
8.6
73
8.6
315
7.7
46
8.6
155
Call Routing
8.4
53
8.7
252
7.8
41
8.7
194
8.2
48
8.4
162
Administration
8.1
48
8.5
136
9.1
63
9.1
163
9.1
71
9.2
189
Agentic AI - Inbound Call Tracking
Not enough data
7.8
19
Not enough data
8.5
18
Not enough data
7.3
18
Marketing Operations
Not enough data
8.5
48
Not enough data
9.0
56
Not enough data
8.8
50
Not enough data
9.1
57
Not enough data
8.3
46
Not enough data
8.0
44
Campaign Activity
Not enough data
8.8
58
Not enough data
8.7
62
Not enough data
8.4
51
Not enough data
8.7
55
Not enough data
8.8
50
Not enough data
8.1
48
Agentic AI - Marketing Analytics
Not enough data
6.8
13
Not enough data
7.6
13
Not enough data
6.8
12
Categories
Categories
Shared Categories
Infinity Call Tracking and Invoca are categorized as Conversation Intelligence, Inbound Call Tracking, and Speech Analytics
Unique Categories
Infinity Call Tracking has no unique categories
Reviews
Reviewers' Company Size
Infinity Call Tracking
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Invoca
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Leisure, Travel & Tourism
20.2%
Marketing and Advertising
14.9%
Construction
11.7%
Telecommunications
7.4%
Retail
7.4%
Other
38.3%
Marketing and Advertising
36.0%
Hospital & Health Care
11.9%
Financial Services
7.5%
Internet
7.1%
Automotive
4.2%
Other
33.2%
Most Helpful Reviews
Infinity Call Tracking
Most Helpful Favorable Review
Verified User in Information Services
Receive detailed answers to queries, prompt response.
Most Helpful Critical Review
Verified User in Real Estate
The tracking software was running for years, as it was taken over from ResponseTap. but we received no transition call or support introducing us to the new company. The dashboard was not easy to use without support and it was hard to make contact with them.
Invoca
Most Helpful Favorable Review
Liza S.
Verified User in Marketing and Advertising
Coming from someone who is not very technical, the ease of which I can set up and manage pay per call campaigns using Invoca is a god-send. The platform is extremely user friendly, and has everything I need to optimize my offers. If ever I find myself with...
Most Helpful Critical Review
Verified User in Telecommunications
Poor interface, it doesn’t have a dashboard, no callers insights such as demographics.
Verified User in Information Services
Receive detailed answers to queries, prompt response.
Liza S.
Verified User in Marketing and Advertising
Coming from someone who is not very technical, the ease of which I can set up and manage pay per call campaigns using Invoca is a god-send. The platform is extremely user friendly, and has everything I need to optimize my offers. If ever I find myself with...
Verified User in Real Estate
The tracking software was running for years, as it was taken over from ResponseTap. but we received no transition call or support introducing us to the new company. The dashboard was not easy to use without support and it was hard to make contact with them.
Verified User in Telecommunications
Poor interface, it doesn’t have a dashboard, no callers insights such as demographics.
Alternatives
Discussions
Infinity Call Tracking has no discussions with answers
How do you insure your customers data safety from your employees at invoca ?
2 Comments
MD
Invoca does not capture or store any credit card or billing information. Additionally, we have had no problems with security in over 2 years of extensive...Read more
How granular are call attribution analytics?
2 Comments
Official Response from Invoca
Invoca captures any data from the website (e.g. URL query string parameters, first-party cookie values, HTML elements) and attribute this data to the...Read more
Is the solution HIPAA, PCI, or GDPR compliant, and what compromises will I need to make?
2 Comments
Official Response from Invoca
Yes, Invoca takes data security and customer privacy very seriously. For healthcare Invoca is HIPAA compliant and will sign a BAA. In addition, Invoca is...Read more
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