Infinity Call Tracking Reviews & Product Details

Attribution of the ROI / ROAS from the website and paid advertising that results in calls. This closes a massive gap in attribution and justifying the role of a website. Also love the integrations with GA4, Looker Studio. Also the 'smart matching' of contacts where you got your business from, all the way back to original calls, is amazing Review collected by and hosted on G2.com.

None in particular that I am aware of for the solution itself. Can be hard to work out pricing when the solution is being considered to tell you how many calls you are getting from your digital channel i.e. you dont know until you deploy it if the website phone numbers are the same as general business phone numbers Review collected by and hosted on G2.com.

Infinity spot pain points in their space and develop fantastic tools to answer them. Specifically, their branch into conversational analytics & smart outcomes is a great solution for a very big and common problem in the ads industry - integrating lead quality fast and accurately!

I always find the team at Infinity an absolute pleasure to deal with, approaching growth in exactly the right way. I feel that the infinity team always look at genuine client problems where their solution fits well, rather than pushing numbers blindly.

The team at infinity have also been very good with education for my agency PPC team, introducing the right products and opportunities, we speak the same language as infinity in general, so our partnership is very strong and continues to improve. Review collected by and hosted on G2.com.

Sometimes clients want a general price range of the product, and whilst there's a whole section dedicated to pricing on the website, I never really know what to say as a ballpark estimate to most businesses that ask this. Review collected by and hosted on G2.com.

Infinity makes it easy for me to understand how our customers find us. The amount of information that Infinity tracks means we can make informed decisions on where to focus our marketing budget. It also allows me to create bespoke numbers specific to marketing campaigns that allow us to track it's effectiveness. The support I receive from our account manager Carissa is second to none. All the support team are fast, efficient and friendly. The conversation analytics add-on is such an amazing tool for us to understand what our customers are saying, and also how our staff are performing. Review collected by and hosted on G2.com.

There is not anything that springs to mind about disliking any aspect of Infinity Review collected by and hosted on G2.com.

The core product of Infinity Core Tracking works well. It is able to tell us from which of our sources the call originated, so we can distinguish between Paid Search, Organic Traffic, and emails. This attribution is helpful for working out which channels have resulted in contacts.

Customer support has always come through with an answer when we've had questions. Review collected by and hosted on G2.com.

The interface looks like it was last updated 10 years ago. The help documentation is confusing and poor in parts, and the integrations with third-party services are tricky to set up. More investment in the customer journey would be good.

Customer support may be good, but the flipside is we've had to ask about a bunch of stuff that we'd expect to self-serve, because the docs are unclear or out of date. Review collected by and hosted on G2.com.

Easy to navigate the around the HUB once you know where to look for certain details . From reporting to back office maintenance. Nice to see the portal continually getting enhancements Review collected by and hosted on G2.com.

I would like to see a glossary of terminology and functionality for the Infinity HUB. The current help centre and Learning Campus are good, but could do with a quick guide. Some better explanations of what items are when you make selections would be helpful Review collected by and hosted on G2.com.

The platform is tightly integrated into 3rd platforms (such as Google) giving superior performance tracking. Combine this with their new AI features and fantastic customer service - and you’ve got in my option the best product on the market. Review collected by and hosted on G2.com.

It’s more expensive than cheaper alternatives- but you get what you pay for. Review collected by and hosted on G2.com.

Infinity is easy to set up and with minimal development work. Support is excellent and provides clear steps at every step. The Infinity team offers technical and business support helping deliver real results. The reports are intuitive while providing in-depth data. Review collected by and hosted on G2.com.

We had a couple of issues with markets in Asia where local regulations blocked calls due to the target numbers. However, the infinity team have been on hand supporting us come to a timely resolutin. Review collected by and hosted on G2.com.

Infinity is a great platform to monitor calls on especially with a mix of numbers across different marketing platforms. They are extremely responsive and helpful when it comes to any questions you may have. As someone who was new to using Infinity I was shown how to use the website with no hassle! Review collected by and hosted on G2.com.

Can be a little bit confusing but nothing asking a question wouldn't fix! Review collected by and hosted on G2.com.

We’ve been using Infinity Call Tracking for several years, and it’s proven to be a highly effective platform for our business. With their Smart Match add-on, we’re able to accurately track revenue and orders generated through phone calls. Review collected by and hosted on G2.com.

The platform meets our needs effectively, and we’ve had no major issues or concerns with its performance. Review collected by and hosted on G2.com.

Alex Shrimpton brilliantly presented Infinity's proposition to our business, and as a sales manager was as compelling as he was pleasant to interact with for our team.

Not only did Alex take the time to truly listen to our use case and make sure Infinity was the best fit for our current business challenges, though impressively he also thoroughly researched our business, and spent time carefully and strategically as to how we could best realise value in partnering with Infinity.

I felt every and any question I asked was properly and articulately answered. Reassuringly Alex put any concern I had to rest, and genuinely made the sales process of finding our ideal solution pain-free and actually enjoyable.

Ease of implementation was reassuringly explained. ease of integration was made simple, and showcasing the value of the product was smooth with well explained demonstration of their a clear timeline on time to live and time to first value.

Hands-down, this was by far the most professional, polished, and positive sales experience I've ever had. Alex has set the bar high for anyone pitching in the future.

I genuinely enjoyed meeting Alex, his colleague Matthew, and our discussions and look forward to using Infinity. I'm greatly impressed by the capabilities of the product and can see extreme potential with our projected use cases.

Keep up the great work onboarding, advocating, and building an incredible product. Review collected by and hosted on G2.com.

There isn't anything I disliked about Infinity. Review collected by and hosted on G2.com.