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Compare Scorebuddy and Zendesk for Contact Center 
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At a Glance
Market Segments
Not enough data
Mid-Market (63.5% of reviews)
Entry-Level Pricing
Free Trial 0 seat Per Month
No pricing available
Scorebuddy
Star Rating
(720)4.5 out of 5
Market Segments
Not enough data
Entry-Level Pricing
Free Trial 0 seat Per Month
Free Trial is available
Browse all 3 pricing plansZendesk for Contact Center
Star Rating
(218)4.7 out of 5
Market Segments
Mid-Market (63.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Zendesk for Contact CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Scorebuddy's "Calibration" feature is effective but slightly less intuitive than Zendesk QA's, which reviewers mention as being more user-friendly and streamlined for team alignment.
- Reviewers say that Zendesk QA excels in "Quality of Support," with a score of 9.7, highlighting their responsive customer service and extensive knowledge base, while Scorebuddy, with a score of 9.2, is noted for being helpful but not as comprehensive.
- G2 users mention that Scorebuddy's "Dashboards" are functional but lack the visual appeal and customization options that Zendesk QA offers, which users say enhances their ability to track performance metrics effectively.
- Users on G2 report that Zendesk QA's "Integrations" score of 9.4 is a significant advantage, as it seamlessly connects with various tools, whereas Scorebuddy's score of 8.4 indicates fewer integration options, which can limit workflow efficiency.
- Reviewers mention that both products perform well in "Compliance," but Zendesk QA's higher score of 9.8 reflects a more robust set of compliance features that users say provide greater peace of mind in regulated industries.
- Users say that while both platforms offer AI capabilities, Zendesk QA's "AI Text Generation" and "AI Text Summarization" features, scoring 9.0 and 9.1 respectively, are more advanced and user-friendly compared to Scorebuddy's scores of 8.3, which some users find lacking in sophistication.
Pricing
Entry-Level Pricing
Scorebuddy
Foundation
Free Trial
0 seat Per Month
Complete QA solution with comprehensive dashboards, workflows, calibration module and advanced reporting
- Customizable Scorecards
- AI Assistance
- QA Workflows
Zendesk for Contact Center
No pricing availableFree Trial
Scorebuddy
Free Trial is available
Zendesk for Contact Center
Free Trial is available
Ratings
Meets Requirements
8.9
645
9.1
165
Ease of Use
9.0
649
9.4
165
Ease of Setup
9.0
351
9.3
85
Ease of Admin
8.9
254
9.4
77
Quality of Support
9.2
568
9.6
156
Has the product been a good partner in doing business?
9.2
244
9.6
74
Product Direction (% positive)
9.2
634
9.4
150
Features by Category
Quality Assurance
9.2
591
9.7
126
8.8
576
9.2
119
8.8
592
9.1
122
Engagement
9.0
587
9.5
124
8.7
583
9.2
123
8.4
558
8.8
108
Performance
8.4
554
9.4
113
9.0
564
9.8
85
Generative AI
Feature Not Available
8.9
24
8.2
410
9.1
24
Channels
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Generative AI
Not enough data
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Functions
Not enough data
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Not enough data
Not enough data
Not enough data
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Not enough data
Not enough data
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
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Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
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Not enough data
Categories
Categories
Shared Categories
Scorebuddy and Zendesk for Contact Center are categorized as Contact Center Quality Assurance
Unique Categories
Scorebuddy has no unique categories
Zendesk for Contact Center is categorized as Contact Center and Contact Center Workforce
Reviews
Reviewers' Company Size
Scorebuddy
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.3%
Outsourcing/Offshoring
10.8%
Telecommunications
8.7%
Executive Office
8.0%
Leisure, Travel & Tourism
6.2%
Other
55.0%
Information Technology and Services
25.2%
Financial Services
13.6%
Computer Games
7.8%
Outsourcing/Offshoring
6.8%
Leisure, Travel & Tourism
5.8%
Other
40.8%
Most Helpful Reviews
Scorebuddy
Most Helpful Favorable Review
Kevin M.
Verified User in Music
The interface is simple and everything is easy to find.
Most Helpful Critical Review
Verified User in Information Services
Times out quickly and you are signed out automatically. Comments are frequently lost from drafts
Zendesk for Contact Center
Most Helpful Favorable Review
Mark S.
Verified User in Computer Software
The platform itself is straightforward to use, and the user interface is very quick to learn. We've found their support and customer success manager team to be very responsive when we have questions or issues, and also open to product feedback, which seems...
Most Helpful Critical Review
Verified User in Music
Klaus recently announced an acquisition by Zendesk, effectively making the Klaus platform exclusively for Zendesk software. Zendesk is amongst the least innovative in the market of Customer Service software, so switching to Zendesk to continue using Klaus...
Kevin M.
Verified User in Music
The interface is simple and everything is easy to find.
Mark S.
Verified User in Computer Software
The platform itself is straightforward to use, and the user interface is very quick to learn. We've found their support and customer success manager team to be very responsive when we have questions or issues, and also open to product feedback, which seems...
Verified User in Information Services
Times out quickly and you are signed out automatically. Comments are frequently lost from drafts
Verified User in Music
Klaus recently announced an acquisition by Zendesk, effectively making the Klaus platform exclusively for Zendesk software. Zendesk is amongst the least innovative in the market of Customer Service software, so switching to Zendesk to continue using Klaus...
Alternatives
Discussions
How do you use Scorebuddy?
3 Comments
EP
We use this tool for quality assurance evaluation and agent performance scorecard. Really great tool and easy to use.Read more
What does Scorebuddy do?
3 Comments
VS
Level AI develops advanced AI technologies for the contact center. From automating QA, assisting agents, and unveiling strategic insights to business...Read more
Is there a way that you can have your scores that are lower than 100 show in there own category?
1 Comment
Official Response from Scorebuddy
Hello DeWaun,
Let us understand your query better.
If you can forward your query to support@scorebuddyqa.com your assigned Customer Success Executive...Read more
What integrations does Local Measure offer?
1 Comment
Official Response from Local Measure Engage
Local Measure offers custom integrations into numerous CRM, CEM and marketing software. We are also official partners of Salesforce and Cisco. Visit our...Read more
What's included in the Local Measure platform?
1 Comment
Official Response from Local Measure Engage
Local Measure's customer experience platform includes rich customer profiles, a real time feedback tool, a customer Wi-Fi solution, one-to-one social...Read more
What kind of businesses use Local Measure?
1 Comment
Official Response from Local Measure Engage
Local Measure is for businesses with a real world, physical presence who want to deliver extraordinary customer experiences. Local Measure works with hotels,...Read more
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