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At a Glance
Market Segments
Small-Business (65.9% of reviews)
Small-Business (43.3% of reviews)
Entry-Level Pricing
No pricing available
Starting at $24.90
ScreenConnect
Star Rating
(486)4.7 out of 5
Market Segments
Small-Business (65.9% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ScreenConnectTeamViewer
Star Rating
(3,658)4.5 out of 5
Market Segments
Small-Business (43.3% of reviews)
Entry-Level Pricing
Starting at $24.90
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that TeamViewer excels in multi-session handling with a score of 9.0, allowing for efficient management of multiple remote sessions simultaneously, while ConnectWise ScreenConnect offers a slightly higher score of 9.1, indicating a more refined experience in this area.
- Reviewers mention that TeamViewer's file sharing feature is rated at 9.1, which is competitive, but ConnectWise ScreenConnect shines with a score of 9.3, highlighting its superior performance in transferring files during remote sessions.
- G2 users note that TeamViewer's remote control functionality is rated at 9.2, but ConnectWise ScreenConnect stands out with a score of 9.8, suggesting a more seamless and responsive remote control experience.
- Users on G2 report that TeamViewer's unattended remote access feature scores 9.1, which is solid, yet ConnectWise ScreenConnect surpasses it with a score of 9.2, indicating a more reliable solution for accessing devices without user intervention.
- Reviewers say that TeamViewer's session recording feature is rated at 9.0, while ConnectWise ScreenConnect offers a slightly better score of 9.1, suggesting that users may find the recording capabilities more effective in the latter.
- Users report that TeamViewer's quality of support is rated at 8.6, which is decent, but ConnectWise ScreenConnect receives a higher score of 8.8, indicating a more responsive and helpful support experience according to user feedback.
Pricing
Entry-Level Pricing
ScreenConnect
No pricing availableTeamViewer
Remote Access
Starting at $24.90
Ideal for on-the-go professionals looking for an economical, easy remote work solution.
- 1 Licensed User
- 1 Concurrent connection (channel)
- 3 Managed devices
Free Trial
ScreenConnect
Free Trial is available
TeamViewer
Free Trial is available
Ratings
Meets Requirements
9.3
400
9.1
2,960
Ease of Use
9.3
403
9.1
3,072
Ease of Setup
8.9
328
9.1
903
Ease of Admin
8.9
326
8.9
674
Quality of Support
8.8
343
8.7
2,539
Has the product been a good partner in doing business?
9.1
311
8.6
631
Product Direction (% positive)
8.7
396
8.7
2,853
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
9.5
48
Not enough data
9.0
5
Not enough data
9.7
5
Monitoring and Management
Not enough data
9.2
47
Not enough data
9.3
47
Not enough data
9.0
48
Not enough data
9.3
48
Not enough data
9.0
5
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
9.0
5
Service Management
Not enough data
9.6
48
Not enough data
9.7
5
Not enough data
8.3
5
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
8.3
7
Not enough data
8.8
7
Presenter Tools
8.6
14
8.9
856
Feature Not Available
8.5
779
9.7
18
9.2
926
|
Verified
8.9
15
8.8
827
|
Verified
Conferencing Options
7.7
13
8.7
792
|
Verified
6.5
12
8.8
802
|
Verified
Feature Not Available
8.8
786
|
Verified
Application Tools
7.9
12
8.9
863
|
Verified
8.7
15
8.9
819
|
Verified
Feature Not Available
8.8
799
|
Verified
Agentic AI - Screen Sharing
Not enough data
7.8
34
Scope
Not enough data
10.0
5
Not enough data
10.0
5
Security
Not enough data
10.0
5
Not enough data
9.3
5
Not enough data
10.0
5
Management
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
10.0
5
Not enough data
10.0
5
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
9.4
15
Not enough data
9.2
14
Not enough data
9.0
16
Not enough data
9.1
16
Monitoring - Network Monitoring
Not enough data
8.1
6
Not enough data
9.2
6
Not enough data
9.4
6
Management
Not enough data
9.1
15
Not enough data
9.2
15
Not enough data
9.2
16
Analytics - Network Monitoring
Not enough data
8.9
6
Not enough data
8.9
6
Security - Network Monitoring
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
8.6
6
Network Performance - Network Monitoring
Not enough data
8.6
6
Not enough data
9.2
6
AI Automation - Network Monitoring
Not enough data
8.7
5
Not enough data
9.2
6
Not enough data
8.9
6
Agentic AI - Network Monitoring
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
9.7
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Asset Inventory
Not enough data
8.4
21
Not enough data
8.3
21
Not enough data
8.5
20
Not enough data
7.5
19
Not enough data
8.3
21
Generative AI
Not enough data
8.0
16
Not enough data
8.2
16
Agentic AI - IT Asset Management
Not enough data
7.7
11
Not enough data
7.7
11
Not enough data
8.2
11
Not enough data
7.4
11
Not enough data
8.2
11
Not enough data
8.2
11
Not enough data
8.0
11
Management
Not enough data
9.2
22
Not enough data
8.8
22
Not enough data
8.2
17
Not enough data
7.5
19
Collaboration Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Coordination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Type
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
Not enough data
9.3
133
Not enough data
9.3
134
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.7
43
9.2
529
9.2
42
9.1
523
9.1
39
8.9
475
9.3
45
9.1
500
9.2
44
8.9
485
9.0
45
9.0
493
Maintenance
9.4
45
9.0
489
8.7
34
8.9
456
Communication
8.9
42
9.0
489
7.6
28
8.6
435
Feature Not Available
8.7
438
8.1
36
8.8
459
Security
8.8
30
9.0
453
8.9
35
9.0
457
Device Support
8.0
39
8.9
484
8.7
39
9.1
493
8.8
39
9.1
491
Performance
8.3
37
9.0
465
Administration
Not enough data
9.3
21
Not enough data
9.3
20
Not enough data
9.4
21
Security
Not enough data
9.3
20
Not enough data
8.9
19
Remote Support - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.8
27
Operating System
Not enough data
9.5
29
Not enough data
9.1
27
Not enough data
8.9
29
Management
Not enough data
8.9
28
Not enough data
8.7
28
Not enough data
9.2
26
Not enough data
8.6
26
Not enough data
8.9
28
Security
Not enough data
8.7
27
Not enough data
9.0
29
Agentic AI - Mobile Device Management (MDM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
9.2
16
Platform
Not enough data
9.4
17
Not enough data
9.1
15
Not enough data
9.4
15
Not enough data
8.8
15
Not enough data
9.6
15
Security
Not enough data
9.3
15
Not enough data
9.4
14
Not enough data
9.4
13
Not enough data
9.7
13
Not enough data
9.3
14
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.9
95
8.8
1386
8.7
87
8.7
1297
8.4
89
8.6
1291
8.7
78
8.6
1275
8.9
81
8.7
1310
9.3
106
8.7
1383
Feature Not Available
8.9
1452
Platform
9.0
97
8.9
1399
7.8
81
8.7
1359
7.9
82
8.7
1323
9.5
107
9.1
1485
Security
Feature Not Available
8.7
1186
9.0
89
8.8
1329
Feature Not Available
8.7
1274
Categories
Categories
Shared Categories
ScreenConnect and TeamViewer are categorized as Screen Sharing, Remote Support, and Remote Desktop
Unique Categories
ScreenConnect is categorized as Video Conferencing and Remote Video Support
Reviews
Reviewers' Company Size
ScreenConnect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamViewer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
53.8%
Computer & Network Security
7.3%
Computer Networking
4.9%
Telecommunications
3.3%
Construction
3.3%
Other
27.4%
Information Technology and Services
22.0%
Computer Software
13.8%
Marketing and Advertising
5.7%
Consumer Services
4.2%
Telecommunications
4.1%
Other
50.2%
Most Helpful Reviews
ScreenConnect
Most Helpful Favorable Review
Stana S.
Verified User in Computer & Network Security
The connection to the client unit is super fast!!! Downloading and uploading to the remote client is easy
Most Helpful Critical Review
Verified User in Computer & Network Security
Very expensive. The program takes up loads of resources. They are really attentive to selling it to you. Once you buy it, you can't reach anyone.
TeamViewer
Most Helpful Favorable Review
Shubham K.
Verified User
I like that it is so easy to share the computing device remotely, just by using giving the ID and password and voila, its interface is secure and very comfortable, sending files in actual time is effortless and the audio and video first-class is very high....
Most Helpful Critical Review
Verified User in Professional Training & Coaching
Their auto-renew policy requires you to notify them 28 days prior to the contract expiration and they don't send a reminder notice. You won't know you re-subscribed until they pull the money from your account. Only then do you get an email letting you know...
Stana S.
Verified User in Computer & Network Security
The connection to the client unit is super fast!!! Downloading and uploading to the remote client is easy
Shubham K.
Verified User
I like that it is so easy to share the computing device remotely, just by using giving the ID and password and voila, its interface is secure and very comfortable, sending files in actual time is effortless and the audio and video first-class is very high....
Verified User in Computer & Network Security
Very expensive. The program takes up loads of resources. They are really attentive to selling it to you. Once you buy it, you can't reach anyone.
Verified User in Professional Training & Coaching
Their auto-renew policy requires you to notify them 28 days prior to the contract expiration and they don't send a reminder notice. You won't know you re-subscribed until they pull the money from your account. Only then do you get an email letting you know...
Alternatives
Discussions
I would like to switch my current ScreenConnect installation to ConnectWise's Automate. Can I?
1 Comment
RD
Yes you can, you need to speak with your account executive.Read more
What does ConnectWise control do?
1 Comment
BF
It performs remote helpdesk, remote support and most of the LogmeIn Rescue type work Read more
Can i access the mobile phone devices through remote desktop ?
5 Comments
AZ
Yes, you can generally remote in to mobile devices, but the connection (at least in the case of iOS devices) is view only. You cannot control the mobile...Read more
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