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Best Co-Browsing Software

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Co-browsing software, also known as collaborative browsing software or co-surfing software, enables customers to share their screen and allows agents to jointly navigate a web page, which provides real-time customer support. This process happens instantly and does not require downloading software or installing extensions. The customer support agent initiates a co-browsing session with the customer, and by accepting the invite, the agent can then get an accurate visual representation of the customer’s view of the website. This empowers the agents to take temporary control of the customer’s screen to guide them through complex transactions and processes when placing a purchase order.

Unlike screen sharing software, co-browsing software only shares the user's web browser or mobile application, not the entire desktop. It does not allow the agents to view any other web page or tabs other than the ones permitted due to secured field masking or data masking, which is when customers can enter sensitive information without the agent seeing the characters registered.

To qualify for inclusion in the Co-Browsing category, a product must:

Provide the ability to allow view-only and edit access of user’s web browsers
Integrate with other customer service software like live chat software, video conferencing software, etc.
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Featured Co-Browsing Software At A Glance

Surfly
Sponsored
Surfly
Leader:
TeamViewer
TeamViewer
Highest Performer:
Channel.me Cobrowsing
Channel.me Cobrowsing
Easiest to Use:
TeamViewer
TeamViewer
Top Trending:
TeamViewer
TeamViewer
Show LessShow More
Highest Performer:
Channel.me Cobrowsing
Channel.me Cobrowsing
Easiest to Use:
TeamViewer
TeamViewer
Top Trending:
TeamViewer
TeamViewer

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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36 Listings in Co-Browsing Available
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TeamViewer
(3,658)4.5 out of 5
Optimized for quick response
1st Easiest To Use in Co-Browsing software
Save to My Lists
Entry Level Price:Starting at $24.90
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficienc

    Users
    • Software Engineer
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • TeamViewer is a remote access software that enables real-time support, file transfer, screen sharing, and device management.
    • Reviewers appreciate TeamViewer's ease of use, secure and fast connection, cross-platform support, and valuable features like unattended access and file transfer.
    • Reviewers experienced issues with high cost, especially for small companies or occasional users, and occasional connection drops or slow performance depending on the internet strength.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • TeamViewer Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    443
    Remote Access
    350
    Remote Control
    274
    Remote Work
    237
    Easy Access
    231
    Cons
    Connection Issues
    151
    Connectivity Issues
    130
    Slow Performance
    119
    Expensive
    110
    Remote Access Issues
    99
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • TeamViewer features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.2
    9.4
    Real Time Assistance
    Average: 8.8
    8.9
    Data Masking
    Average: 9.0
    9.3
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    TeamViewer
    Company Website
    Year Founded
    2005
    HQ Location
    Goppingen
    Twitter
    @TeamViewer
    49,097 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,679 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficienc

Users
  • Software Engineer
  • IT Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • TeamViewer is a remote access software that enables real-time support, file transfer, screen sharing, and device management.
  • Reviewers appreciate TeamViewer's ease of use, secure and fast connection, cross-platform support, and valuable features like unattended access and file transfer.
  • Reviewers experienced issues with high cost, especially for small companies or occasional users, and occasional connection drops or slow performance depending on the internet strength.
TeamViewer Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
443
Remote Access
350
Remote Control
274
Remote Work
237
Easy Access
231
Cons
Connection Issues
151
Connectivity Issues
130
Slow Performance
119
Expensive
110
Remote Access Issues
99
View All Pros and Cons
TeamViewer features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.2
9.4
Real Time Assistance
Average: 8.8
8.9
Data Masking
Average: 9.0
9.3
Access Control
Average: 9.0
Seller Details
Seller
TeamViewer
Company Website
Year Founded
2005
HQ Location
Goppingen
Twitter
@TeamViewer
49,097 Twitter followers
LinkedIn® Page
www.linkedin.com
2,679 employees on LinkedIn®
Glia
(86)4.8 out of 5
Optimized for quick response
3rd Easiest To Use in Co-Browsing software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Glia’s contact center technology makes life easier for customers, relieves overloaded reps, and empowers leaders with comprehensive insights. Purpose-built for the financial industry, Glia’s Unified I

    Users
    No information available
    Industries
    • Banking
    • Financial Services
    Market Segment
    • 67% Mid-Market
    • 17% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Glia Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    27
    Helpful
    24
    Ease of Use
    22
    Customer Engagement
    15
    Efficiency
    13
    Cons
    Missing Features
    8
    Poor Customer Support
    7
    Integration Issues
    5
    Reporting Issues
    5
    Audio Issues
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Glia features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.2
    9.7
    Real Time Assistance
    Average: 8.8
    9.4
    Data Masking
    Average: 9.0
    9.3
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Glia
    Company Website
    Year Founded
    2012
    HQ Location
    New York, New York
    Twitter
    @GliaInc
    1,497 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    457 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Glia’s contact center technology makes life easier for customers, relieves overloaded reps, and empowers leaders with comprehensive insights. Purpose-built for the financial industry, Glia’s Unified I

Users
No information available
Industries
  • Banking
  • Financial Services
Market Segment
  • 67% Mid-Market
  • 17% Small-Business
Glia Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
27
Helpful
24
Ease of Use
22
Customer Engagement
15
Efficiency
13
Cons
Missing Features
8
Poor Customer Support
7
Integration Issues
5
Reporting Issues
5
Audio Issues
3
View All Pros and Cons
Glia features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.2
9.7
Real Time Assistance
Average: 8.8
9.4
Data Masking
Average: 9.0
9.3
Access Control
Average: 9.0
Seller Details
Seller
Glia
Company Website
Year Founded
2012
HQ Location
New York, New York
Twitter
@GliaInc
1,497 Twitter followers
LinkedIn® Page
www.linkedin.com
457 employees on LinkedIn®

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Zoho Assist
(566)4.6 out of 5
4th Easiest To Use in Co-Browsing software
View top Consulting Services for Zoho Assist
Save to My Lists
Entry Level Price:$15.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Support remote customers instantly with web-based, on-demand support sessions. Seamlessly set up and manage remote computers with unattended access ensuring complete security and reliability throughou

    Users
    • Owner
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 71% Small-Business
    • 23% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zoho Assist is a remote support solution that provides a platform for IT professionals to connect and troubleshoot issues on their clients' systems.
    • Reviewers frequently mention the ease of use, quick deployment, stable sessions, and fair pricing as key benefits of Zoho Assist, along with its ability to facilitate remote troubleshooting and file sharing.
    • Reviewers experienced occasional lags, confusion due to features not included in their subscription showing up, and some found the need for additional purchases for full feature access.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zoho Assist Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    107
    Remote Access
    82
    Remote Support
    56
    Easy Access
    54
    Reliability
    42
    Cons
    Remote Access Issues
    28
    Connection Issues
    16
    Feature Limitations
    15
    Slow Performance
    15
    Complexity
    14
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoho Assist features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.2
    10.0
    Real Time Assistance
    Average: 8.8
    9.7
    Data Masking
    Average: 9.0
    10.0
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoho
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    135,855 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    28,103 employees on LinkedIn®
    Phone
    +1 (888) 900-9646
Product Description
How are these determined?Information
This description is provided by the seller.

Support remote customers instantly with web-based, on-demand support sessions. Seamlessly set up and manage remote computers with unattended access ensuring complete security and reliability throughou

Users
  • Owner
  • IT Manager
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 71% Small-Business
  • 23% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zoho Assist is a remote support solution that provides a platform for IT professionals to connect and troubleshoot issues on their clients' systems.
  • Reviewers frequently mention the ease of use, quick deployment, stable sessions, and fair pricing as key benefits of Zoho Assist, along with its ability to facilitate remote troubleshooting and file sharing.
  • Reviewers experienced occasional lags, confusion due to features not included in their subscription showing up, and some found the need for additional purchases for full feature access.
Zoho Assist Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
107
Remote Access
82
Remote Support
56
Easy Access
54
Reliability
42
Cons
Remote Access Issues
28
Connection Issues
16
Feature Limitations
15
Slow Performance
15
Complexity
14
View All Pros and Cons
Zoho Assist features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
10.0
Real Time Assistance
Average: 8.8
9.7
Data Masking
Average: 9.0
10.0
Access Control
Average: 9.0
Seller Details
Seller
Zoho
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
135,855 Twitter followers
LinkedIn® Page
www.linkedin.com
28,103 employees on LinkedIn®
Phone
+1 (888) 900-9646
Channel.me Cobrowsing
(76)4.5 out of 5
2nd Easiest To Use in Co-Browsing software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    No-download, web screen sharing for sales and support teams

    Users
    No information available
    Industries
    • Information Technology and Services
    • Accounting
    Market Segment
    • 55% Small-Business
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Channel.me Cobrowsing Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    34
    Screen Sharing
    14
    Security
    14
    Customer Engagement
    12
    Features
    12
    Cons
    Limited Flexibility
    6
    Slow Performance
    6
    Lagging Issues
    5
    Poor Usability
    5
    Training Difficulty
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Channel.me Cobrowsing features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.2
    9.1
    Real Time Assistance
    Average: 8.8
    8.8
    Data Masking
    Average: 9.0
    9.2
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Channel.me
    Year Founded
    2010
    HQ Location
    Amsterdam, NL
    LinkedIn® Page
    www.linkedin.com
    5 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

No-download, web screen sharing for sales and support teams

Users
No information available
Industries
  • Information Technology and Services
  • Accounting
Market Segment
  • 55% Small-Business
  • 38% Mid-Market
Channel.me Cobrowsing Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
34
Screen Sharing
14
Security
14
Customer Engagement
12
Features
12
Cons
Limited Flexibility
6
Slow Performance
6
Lagging Issues
5
Poor Usability
5
Training Difficulty
5
View All Pros and Cons
Channel.me Cobrowsing features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.2
9.1
Real Time Assistance
Average: 8.8
8.8
Data Masking
Average: 9.0
9.2
Access Control
Average: 9.0
Seller Details
Seller
Channel.me
Year Founded
2010
HQ Location
Amsterdam, NL
LinkedIn® Page
www.linkedin.com
5 employees on LinkedIn®
Genesys Cloud CX
(1,475)4.4 out of 5
Optimized for quick response
7th Easiest To Use in Co-Browsing software
View top Consulting Services for Genesys Cloud CX
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

    Users
    • Manager
    • Case Advocate
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 46% Mid-Market
    • 40% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Genesys Cloud CX is a cloud-based contact center platform that integrates multiple communication channels—voice, chat, email, and social media—within a single interface, providing AI-powered capabilities, real-time dashboards, workforce management, and robust analytics and reporting tools.
    • Users frequently mention the platform's ease of use, seamless integration, scalability, and the ability to support multiple clients efficiently, with real-time insights, detailed information recording, and the ability to standardize reporting across channels being particularly appreciated.
    • Reviewers experienced some challenges with the platform, including a steep learning curve for new administrators, less intuitive email management compared to telephony features, limitations in reporting capabilities, and occasional technical errors and bugs.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Genesys Cloud CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    136
    Features
    91
    Reliability
    65
    Helpful
    59
    Intuitive
    56
    Cons
    Limited Features
    59
    Missing Features
    54
    Inadequate Reporting
    36
    Missing Functionality
    35
    Limited Customization
    29
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Genesys Cloud CX features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.2
    9.2
    Real Time Assistance
    Average: 8.8
    9.5
    Data Masking
    Average: 9.0
    9.2
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Genesys
    Company Website
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,459 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,410 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users
  • Manager
  • Case Advocate
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 46% Mid-Market
  • 40% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Genesys Cloud CX is a cloud-based contact center platform that integrates multiple communication channels—voice, chat, email, and social media—within a single interface, providing AI-powered capabilities, real-time dashboards, workforce management, and robust analytics and reporting tools.
  • Users frequently mention the platform's ease of use, seamless integration, scalability, and the ability to support multiple clients efficiently, with real-time insights, detailed information recording, and the ability to standardize reporting across channels being particularly appreciated.
  • Reviewers experienced some challenges with the platform, including a steep learning curve for new administrators, less intuitive email management compared to telephony features, limitations in reporting capabilities, and occasional technical errors and bugs.
Genesys Cloud CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
136
Features
91
Reliability
65
Helpful
59
Intuitive
56
Cons
Limited Features
59
Missing Features
54
Inadequate Reporting
36
Missing Functionality
35
Limited Customization
29
View All Pros and Cons
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.2
9.2
Real Time Assistance
Average: 8.8
9.5
Data Masking
Average: 9.0
9.2
Access Control
Average: 9.0
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,459 Twitter followers
LinkedIn® Page
www.linkedin.com
8,410 employees on LinkedIn®
Realtime
(41)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Secure, download-free cobrowsing & full desktop screensharing that integrates with most major CRMs or via custom connector. Use our view-only, collaborative, or full desktop model to deliver conci

    Users
    • Research Analyst
    • Business Development Representative
    Industries
    • Information Technology and Services
    Market Segment
    • 78% Mid-Market
    • 17% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Realtime Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    29
    Customer Support
    19
    Remote Support
    15
    Customer Engagement
    14
    Communication
    10
    Cons
    Internet Dependency
    11
    Network Issues
    11
    Internet Requirements
    10
    Poor Connectivity
    10
    Expensive
    8
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Realtime features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.2
    9.9
    Real Time Assistance
    Average: 8.8
    8.5
    Data Masking
    Average: 9.0
    9.5
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Recursive Labs
    Year Founded
    2011
    HQ Location
    Wildwood, US
    LinkedIn® Page
    www.linkedin.com
    11 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Secure, download-free cobrowsing & full desktop screensharing that integrates with most major CRMs or via custom connector. Use our view-only, collaborative, or full desktop model to deliver conci

Users
  • Research Analyst
  • Business Development Representative
Industries
  • Information Technology and Services
Market Segment
  • 78% Mid-Market
  • 17% Small-Business
Realtime Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
29
Customer Support
19
Remote Support
15
Customer Engagement
14
Communication
10
Cons
Internet Dependency
11
Network Issues
11
Internet Requirements
10
Poor Connectivity
10
Expensive
8
View All Pros and Cons
Realtime features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.2
9.9
Real Time Assistance
Average: 8.8
8.5
Data Masking
Average: 9.0
9.5
Access Control
Average: 9.0
Seller Details
Seller
Recursive Labs
Year Founded
2011
HQ Location
Wildwood, US
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®
Co-Browsing
(50)4.5 out of 5
6th Easiest To Use in Co-Browsing software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sariska's Co-Browsing SDK revolutionizes collaborative online browsing, offering seamless integration for businesses. This SDK, proudly presented by Sariska, enables developers to effortlessly incorpo

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 48% Small-Business
    • 46% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Co-Browsing Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    12
    Customer Engagement
    10
    Ease of Use
    9
    Efficiency
    9
    Real-Time Monitoring
    8
    Cons
    Connection Issues
    10
    Inadequate Security
    9
    Poor Connectivity
    7
    Slow Internet Speed
    5
    Limited Flexibility
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Co-Browsing features and usability ratings that predict user satisfaction
    7.6
    Has the product been a good partner in doing business?
    Average: 9.2
    8.6
    Real Time Assistance
    Average: 8.8
    8.2
    Data Masking
    Average: 9.0
    8.7
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sariska
    Year Founded
    2021
    HQ Location
    Bangalore, Karnataka
    Twitter
    @sariskaio
    64 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    33 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sariska's Co-Browsing SDK revolutionizes collaborative online browsing, offering seamless integration for businesses. This SDK, proudly presented by Sariska, enables developers to effortlessly incorpo

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 48% Small-Business
  • 46% Mid-Market
Co-Browsing Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
12
Customer Engagement
10
Ease of Use
9
Efficiency
9
Real-Time Monitoring
8
Cons
Connection Issues
10
Inadequate Security
9
Poor Connectivity
7
Slow Internet Speed
5
Limited Flexibility
4
View All Pros and Cons
Co-Browsing features and usability ratings that predict user satisfaction
7.6
Has the product been a good partner in doing business?
Average: 9.2
8.6
Real Time Assistance
Average: 8.8
8.2
Data Masking
Average: 9.0
8.7
Access Control
Average: 9.0
Seller Details
Seller
Sariska
Year Founded
2021
HQ Location
Bangalore, Karnataka
Twitter
@sariskaio
64 Twitter followers
LinkedIn® Page
www.linkedin.com
33 employees on LinkedIn®
Upscope
(118)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Who is Upscope Co-browsing for? Who is it not for? Upscope buyers include payroll & HR, financial services, insurance, CRMs, legal software, logistics, healthcare and a wide range of SaaS compa

    Users
    • Customer Success Associate
    Industries
    • Financial Services
    • Computer Software
    Market Segment
    • 43% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Upscope Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Communication
    3
    Chat Communication
    2
    Customer Engagement
    2
    Connectivity
    1
    Cons
    Access Issues
    3
    Lagging Issues
    2
    Connectivity Issues
    1
    Difficult Setup
    1
    Email Management
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Upscope features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.2
    9.4
    Real Time Assistance
    Average: 8.8
    9.3
    Data Masking
    Average: 9.0
    9.6
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Upscope
    Year Founded
    2017
    HQ Location
    London, GB
    Twitter
    @upscope_io
    LinkedIn® Page
    www.linkedin.com
    13 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Who is Upscope Co-browsing for? Who is it not for? Upscope buyers include payroll & HR, financial services, insurance, CRMs, legal software, logistics, healthcare and a wide range of SaaS compa

Users
  • Customer Success Associate
Industries
  • Financial Services
  • Computer Software
Market Segment
  • 43% Small-Business
  • 36% Mid-Market
Upscope Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Communication
3
Chat Communication
2
Customer Engagement
2
Connectivity
1
Cons
Access Issues
3
Lagging Issues
2
Connectivity Issues
1
Difficult Setup
1
Email Management
1
View All Pros and Cons
Upscope features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.2
9.4
Real Time Assistance
Average: 8.8
9.3
Data Masking
Average: 9.0
9.6
Access Control
Average: 9.0
Seller Details
Seller
Upscope
Year Founded
2017
HQ Location
London, GB
Twitter
@upscope_io
LinkedIn® Page
www.linkedin.com
13 employees on LinkedIn®
Surfly
(100)4.8 out of 5
5th Easiest To Use in Co-Browsing software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel, seamlessly, and support customers as if you are sitting side-by-side. Your customer s

    Users
    No information available
    Industries
    • Financial Services
    • Information Technology and Services
    Market Segment
    • 44% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Surfly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Deployment Ease
    3
    Communication
    2
    Reliability
    2
    Remote Support
    2
    Cons
    This product has not yet received any negative sentiments.
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Surfly features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.2
    9.1
    Real Time Assistance
    Average: 8.8
    9.7
    Data Masking
    Average: 9.0
    9.3
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Surfly
    Year Founded
    2012
    HQ Location
    Amsterdam, Netherlands
    Twitter
    @Surfly
    911 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    34 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel, seamlessly, and support customers as if you are sitting side-by-side. Your customer s

Users
No information available
Industries
  • Financial Services
  • Information Technology and Services
Market Segment
  • 44% Small-Business
  • 34% Mid-Market
Surfly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Deployment Ease
3
Communication
2
Reliability
2
Remote Support
2
Cons
This product has not yet received any negative sentiments.
View All Pros and Cons
Surfly features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.2
9.1
Real Time Assistance
Average: 8.8
9.7
Data Masking
Average: 9.0
9.3
Access Control
Average: 9.0
Seller Details
Seller
Surfly
Year Founded
2012
HQ Location
Amsterdam, Netherlands
Twitter
@Surfly
911 Twitter followers
LinkedIn® Page
www.linkedin.com
34 employees on LinkedIn®
Talisma Chat & Cobrowse
(23)4.2 out of 5
11th Easiest To Use in Co-Browsing software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Talisma Chat and Co-browse enables organisations to communicate in real time with visitors to their website using powerful text dialogue and collaborative browsing.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 52% Small-Business
    • 35% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Talisma Chat & Cobrowse Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Chat Communication
    9
    Customer Engagement
    7
    Customer Support
    5
    Ease of Use
    5
    Customization
    4
    Cons
    Connection Issues
    3
    Complex Setup
    2
    Feature Issues
    2
    Slow Performance
    2
    Expensive
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Talisma Chat & Cobrowse features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.2
    8.1
    Real Time Assistance
    Average: 8.8
    8.4
    Data Masking
    Average: 9.0
    8.7
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Talisma
    Year Founded
    1999
    HQ Location
    Bengaluru, India
    Twitter
    @TalismaCustExp
    302 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    563 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Talisma Chat and Co-browse enables organisations to communicate in real time with visitors to their website using powerful text dialogue and collaborative browsing.

Users
No information available
Industries
No information available
Market Segment
  • 52% Small-Business
  • 35% Mid-Market
Talisma Chat & Cobrowse Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Chat Communication
9
Customer Engagement
7
Customer Support
5
Ease of Use
5
Customization
4
Cons
Connection Issues
3
Complex Setup
2
Feature Issues
2
Slow Performance
2
Expensive
1
View All Pros and Cons
Talisma Chat & Cobrowse features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.2
8.1
Real Time Assistance
Average: 8.8
8.4
Data Masking
Average: 9.0
8.7
Access Control
Average: 9.0
Seller Details
Seller
Talisma
Year Founded
1999
HQ Location
Bengaluru, India
Twitter
@TalismaCustExp
302 Twitter followers
LinkedIn® Page
www.linkedin.com
563 employees on LinkedIn®
LogMeIn Rescue
(196)4.6 out of 5
8th Easiest To Use in Co-Browsing software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization option

    Users
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 37% Mid-Market
    • 35% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LogMeIn Rescue Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    18
    Remote Access
    16
    Remote Support
    13
    Customer Support
    10
    Easy Access
    9
    Cons
    Connectivity Issues
    7
    Remote Access Issues
    7
    Connection Issues
    6
    Technical Issues
    5
    Poor Connectivity
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LogMeIn Rescue features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.2
    9.2
    Real Time Assistance
    Average: 8.8
    8.3
    Data Masking
    Average: 9.0
    9.4
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GoTo
    Company Website
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @goto
    45,156 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,078 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization option

Users
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 37% Mid-Market
  • 35% Small-Business
LogMeIn Rescue Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
18
Remote Access
16
Remote Support
13
Customer Support
10
Easy Access
9
Cons
Connectivity Issues
7
Remote Access Issues
7
Connection Issues
6
Technical Issues
5
Poor Connectivity
4
View All Pros and Cons
LogMeIn Rescue features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.2
9.2
Real Time Assistance
Average: 8.8
8.3
Data Masking
Average: 9.0
9.4
Access Control
Average: 9.0
Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
45,156 Twitter followers
LinkedIn® Page
www.linkedin.com
1,078 employees on LinkedIn®
Eltropy
(51)4.4 out of 5
10th Easiest To Use in Co-Browsing software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Eltropy is a SaaS platform designed toimprove share of wallet, client acquisition and productivity of client-facing teams in banks, financial services and insurance firms.

    Users
    No information available
    Industries
    • Financial Services
    • Information Technology and Services
    Market Segment
    • 45% Mid-Market
    • 41% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Eltropy Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    23
    Customer Support
    18
    Features
    16
    Efficiency
    14
    Helpful
    14
    Cons
    Learning Curve
    10
    Steep Learning Curve
    10
    Integration Issues
    7
    Limited Customization
    7
    Training Difficulty
    6
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Eltropy features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.2
    8.3
    Real Time Assistance
    Average: 8.8
    8.0
    Data Masking
    Average: 9.0
    8.5
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Eltropy
    Year Founded
    2013
    HQ Location
    Santa Clara, US
    Twitter
    @eltropy_inc
    1,155 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    255 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Eltropy is a SaaS platform designed toimprove share of wallet, client acquisition and productivity of client-facing teams in banks, financial services and insurance firms.

Users
No information available
Industries
  • Financial Services
  • Information Technology and Services
Market Segment
  • 45% Mid-Market
  • 41% Small-Business
Eltropy Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
23
Customer Support
18
Features
16
Efficiency
14
Helpful
14
Cons
Learning Curve
10
Steep Learning Curve
10
Integration Issues
7
Limited Customization
7
Training Difficulty
6
View All Pros and Cons
Eltropy features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.2
8.3
Real Time Assistance
Average: 8.8
8.0
Data Masking
Average: 9.0
8.5
Access Control
Average: 9.0
Seller Details
Seller
Eltropy
Year Founded
2013
HQ Location
Santa Clara, US
Twitter
@eltropy_inc
1,155 Twitter followers
LinkedIn® Page
www.linkedin.com
255 employees on LinkedIn®
Acquire
(43)4.2 out of 5
9th Easiest To Use in Co-Browsing software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Acquire is a conversational customer engagement platform that empowers companies to deliver exceptional experiences. By simplifying communication across touchpoints and tools, personalizing interactio

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 56% Small-Business
    • 40% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Acquire features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.2
    10.0
    Real Time Assistance
    Average: 8.8
    10.0
    Data Masking
    Average: 9.0
    10.0
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Acquire
    Year Founded
    2017
    HQ Location
    San Francisco, California
    LinkedIn® Page
    www.linkedin.com
    56 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Acquire is a conversational customer engagement platform that empowers companies to deliver exceptional experiences. By simplifying communication across touchpoints and tools, personalizing interactio

Users
No information available
Industries
  • Computer Software
Market Segment
  • 56% Small-Business
  • 40% Mid-Market
Acquire features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.2
10.0
Real Time Assistance
Average: 8.8
10.0
Data Masking
Average: 9.0
10.0
Access Control
Average: 9.0
Seller Details
Seller
Acquire
Year Founded
2017
HQ Location
San Francisco, California
LinkedIn® Page
www.linkedin.com
56 employees on LinkedIn®
vBrowse
(11)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    vBrowse is an innovative co-browsing solution that provides targeted human support to online customers at the point of need, acting as a human safety net within the self-serve process.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 64% Small-Business
    • 27% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • vBrowse Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Efficiency
    2
    Simple
    2
    Chat Communication
    1
    Navigation Ease
    1
    Cons
    Lagging Issues
    1
    Poor Customer Support
    1
    Poor Integration
    1
    Training Difficulty
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • vBrowse features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.2
    8.0
    Real Time Assistance
    Average: 8.8
    8.5
    Data Masking
    Average: 9.0
    8.7
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Vizolution
    Year Founded
    2013
    HQ Location
    Swansea, Wales
    Twitter
    @Vizolution
    591 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    28 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

vBrowse is an innovative co-browsing solution that provides targeted human support to online customers at the point of need, acting as a human safety net within the self-serve process.

Users
No information available
Industries
No information available
Market Segment
  • 64% Small-Business
  • 27% Mid-Market
vBrowse Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Efficiency
2
Simple
2
Chat Communication
1
Navigation Ease
1
Cons
Lagging Issues
1
Poor Customer Support
1
Poor Integration
1
Training Difficulty
1
View All Pros and Cons
vBrowse features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.2
8.0
Real Time Assistance
Average: 8.8
8.5
Data Masking
Average: 9.0
8.7
Access Control
Average: 9.0
Seller Details
Seller
Vizolution
Year Founded
2013
HQ Location
Swansea, Wales
Twitter
@Vizolution
591 Twitter followers
LinkedIn® Page
www.linkedin.com
28 employees on LinkedIn®
Unblu
(18)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Unblu helps financial organizations to connect with customers in a compliant, authentic, and meaningful way. The product portfolio offers a mix of advanced AI capabilities, collaborative digital tools

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 56% Enterprise
    • 28% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Unblu Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Engagement
    7
    Ease of Use
    7
    Helpful
    6
    Easy Communication
    5
    Communication
    4
    Cons
    Slow Performance
    4
    Lagging Issues
    3
    Time Delays
    3
    Interface Issues
    2
    Learning Curve
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Unblu features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.2
    9.0
    Real Time Assistance
    Average: 8.8
    9.0
    Data Masking
    Average: 9.0
    10.0
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    unblu
    Year Founded
    2008
    HQ Location
    Basel, CH
    Twitter
    @unblu
    517 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    96 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Unblu helps financial organizations to connect with customers in a compliant, authentic, and meaningful way. The product portfolio offers a mix of advanced AI capabilities, collaborative digital tools

Users
No information available
Industries
No information available
Market Segment
  • 56% Enterprise
  • 28% Small-Business
Unblu Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Engagement
7
Ease of Use
7
Helpful
6
Easy Communication
5
Communication
4
Cons
Slow Performance
4
Lagging Issues
3
Time Delays
3
Interface Issues
2
Learning Curve
2
View All Pros and Cons
Unblu features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.2
9.0
Real Time Assistance
Average: 8.8
9.0
Data Masking
Average: 9.0
10.0
Access Control
Average: 9.0
Seller Details
Seller
unblu
Year Founded
2008
HQ Location
Basel, CH
Twitter
@unblu
517 Twitter followers
LinkedIn® Page
www.linkedin.com
96 employees on LinkedIn®
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