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At a Glance
Market Segments
Small-Business (84.9% of reviews)
Small-Business (75.1% of reviews)
Entry-Level Pricing
$29.00 300 Review Invites Per Month
Free Forever
Reviews.io
Star Rating
(591)4.8 out of 5
Market Segments
Small-Business (84.9% of reviews)
Entry-Level Pricing
$29.00 300 Review Invites Per Month
Free Trial is available
Browse all 4 pricing plansYotpo
Star Rating
(250)4.3 out of 5
Market Segments
Small-Business (75.1% of reviews)
Entry-Level Pricing
Free Forever
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Reviews.io excels in Quality of Support with a score of 9.6, while Yotpo's support is rated lower at 8.8. Reviewers mention that the responsiveness and helpfulness of Reviews.io's support team significantly enhance their experience.
- Reviewers say that Reviews.io offers superior Ease of Use with a score of 9.0 compared to Yotpo's 8.5. Users on G2 highlight that the intuitive interface of Reviews.io makes it easier for small businesses to navigate and utilize the platform effectively.
- G2 users mention that Reviews.io's Text Messaging features, particularly Bulk SMS and Automatic URL Shortening, are standout functionalities, scoring 9.3 and 9.0 respectively. In contrast, Yotpo's text messaging capabilities, such as Two-Way Text Messaging at 7.7, do not meet the same level of user satisfaction.
- Users report that Reviews.io's Customer Feedback feature is highly rated at 9.5, while Yotpo's is slightly lower at 9.1. Reviewers mention that the detailed insights provided by Reviews.io help businesses make informed decisions based on customer sentiment.
- Reviewers mention that the Dashboard experience in Reviews.io, rated at 9.2, is more user-friendly and visually appealing compared to Yotpo's score of 8.7. Users appreciate the clarity and ease of accessing key metrics in Reviews.io's dashboard.
- Users on G2 highlight that Reviews.io's Order Management features, particularly in Review Forms and Personalization, score higher at 8.9 and 8.8 respectively, while Yotpo's scores are lower at 8.1 and 7.5. Reviewers say that these features in Reviews.io allow for a more tailored customer experience.
Pricing
Entry-Level Pricing
Reviews.io
Essentials
$29.00
300 Review Invites Per Month
Build trust & drive conversions, it's easier than ever to get started.
- Product & Company Reviews
- Photo & Video Reviews
- Automated Review Collection
Yotpo
Free
Free Forever
Up to 50 monthly orders,
Review Request Emails,
On-site Widgets,
Moderation & Commenting,
Social Push & SEO Page,
And more.
Free Trial
Reviews.io
Free Trial is available
Yotpo
Free Trial is available
Ratings
Meets Requirements
9.3
482
8.6
201
Ease of Use
8.9
488
8.5
202
Ease of Setup
8.6
355
8.0
134
Ease of Admin
9.1
299
8.2
126
Quality of Support
9.7
487
8.7
194
Has the product been a good partner in doing business?
9.4
299
8.5
123
Product Direction (% positive)
9.4
441
8.1
187
Features by Category
Collection
8.4
122
7.7
41
|
Verified
8.8
215
|
Verified
8.0
56
|
Verified
8.7
216
|
Verified
7.5
55
|
Verified
8.6
207
|
Verified
7.9
51
|
Verified
8.2
183
|
Verified
8.0
46
|
Verified
Agentic AI - Review Management
8.2
11
6.7
6
8.5
11
6.1
6
Moderation
8.9
208
|
Verified
8.1
57
|
Verified
8.9
200
|
Verified
8.0
53
|
Verified
8.3
173
|
Verified
7.7
41
|
Verified
Use Cases
9.0
192
|
Verified
8.4
58
|
Verified
8.6
172
|
Verified
7.6
41
|
Verified
9.1
197
|
Verified
8.2
51
|
Verified
Administration
7.7
160
|
Verified
7.6
49
|
Verified
8.0
98
7.5
38
|
Verified
8.5
169
|
Verified
7.9
48
|
Verified
8.8
171
|
Verified
8.1
49
|
Verified
Feature Not Available
7.4
31
|
Verified
Display Options
8.5
168
|
Verified
7.5
37
|
Verified
8.9
193
|
Verified
7.8
54
|
Verified
8.8
184
|
Verified
7.5
54
|
Verified
8.6
169
|
Verified
7.5
48
|
Verified
Generative AI
8.1
98
6.2
13
Loyalty Experience
Not enough data
8.0
35
Not enough data
8.1
35
Not enough data
7.2
29
Not enough data
8.0
32
Not enough data
7.2
21
Not enough data
7.7
26
Loyalty Platform
Not enough data
7.9
30
Not enough data
8.0
26
Not enough data
7.8
29
Not enough data
7.3
22
Not enough data
7.5
32
Agentic AI - Loyalty Management
Not enough data
4.0
7
Not enough data
5.2
7
Not enough data
5.0
7
Not enough data
4.0
7
Visual UGC
Not enough data
7.7
5
Not enough data
6.7
5
Not enough data
7.7
5
Not enough data
7.0
5
Integrations
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
7.7
5
Support
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
9.4
188
|
Verified
9.1
48
|
Verified
8.8
159
|
Verified
Feature Not Available
8.8
167
|
Verified
8.6
38
|
Verified
Reporting
8.1
140
8.1
18
8.3
147
|
Verified
8.0
36
|
Verified
9.1
183
|
Verified
8.5
52
|
Verified
Media Monitoring
8.0
141
|
Verified
7.1
15
8.1
139
|
Verified
7.9
34
|
Verified
8.2
141
|
Verified
8.2
28
In-House Management
Feature Not Available
Feature Not Available
Feature Not Available
7.7
15
Generative AI
7.9
66
Not enough data
Agentic AI - Online Reputation Management
8.0
16
Not enough data
8.6
16
Not enough data
8.4
15
Not enough data
8.5
16
Not enough data
8.5
16
Not enough data
8.5
16
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Reviews.io and Yotpo are categorized as Online Reputation Management and Review Management
Unique Categories
Reviews.io has no unique categories
Reviews
Reviewers' Company Size
Reviews.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Yotpo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
25.3%
Apparel & Fashion
8.3%
Health, Wellness and Fitness
5.9%
Consumer Goods
5.7%
Marketing and Advertising
3.8%
Other
51.0%
Retail
19.8%
Apparel & Fashion
12.7%
Consumer Goods
11.8%
Health, Wellness and Fitness
7.2%
Food & Beverages
5.1%
Other
43.5%
Most Helpful Reviews
Reviews.io
Most Helpful Favorable Review
Verified User in Marketing and Advertising
Quick reply from the team at Reviews.io! It is very helpful and has pretty much solved my problem! Review.io is pretty easy to use and navigate. We use Reviews.io for our website and have been using it for a while. It integrates well and is always showcased...
Most Helpful Critical Review
Deanna H.
Verified User in Construction
They originally had very poor customer service.
Yotpo
Most Helpful Favorable Review
James C.
Verified User in Retail
1. Review request automation : MAP is really great. The more orders we have, the more views we will have. Automation is always great. 2. Review tabs is really a powerful feature. Almost 100% desktop customers interact with it 6 times/session. It is...
Most Helpful Critical Review
Ron W.
Verified User in Construction
The two main drawbacks are. 1. Reviews are 100% vetted by the vendor. You can delete or edit to your heart's content, making them worthless. You can even set it up to only publish positive reviews, so no one ever sees anything negative. I find this to...
Verified User in Marketing and Advertising
Quick reply from the team at Reviews.io! It is very helpful and has pretty much solved my problem! Review.io is pretty easy to use and navigate. We use Reviews.io for our website and have been using it for a while. It integrates well and is always showcased...
James C.
Verified User in Retail
1. Review request automation : MAP is really great. The more orders we have, the more views we will have. Automation is always great. 2. Review tabs is really a powerful feature. Almost 100% desktop customers interact with it 6 times/session. It is...
Deanna H.
Verified User in Construction
They originally had very poor customer service.
Ron W.
Verified User in Construction
The two main drawbacks are. 1. Reviews are 100% vetted by the vendor. You can delete or edit to your heart's content, making them worthless. You can even set it up to only publish positive reviews, so no one ever sees anything negative. I find this to...
Discussions
Reviews.io has no discussions with answers
Yotpo has no discussions with answers
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