Introducing G2.ai, the future of software buying.Try now
Compare Reputation and Yext 
Featured Products
Sponsored
rater8
(110)
Customer Self-Service
Visit Website
Sponsored
SeoSamba Marketing Operating System
(17)
Customer Self-Service
Visit Website
Sponsored
GMBapi.com
(29)
Customer Self-Service
Visit Website
At a Glance
Market Segments
Mid-Market (45.1% of reviews)
Enterprise (40.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Reputation
Star Rating
(2,378)4.6 out of 5
Market Segments
Mid-Market (45.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ReputationYext
Star Rating
(900)4.4 out of 5
Market Segments
Enterprise (40.9% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about YextSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that Reputation excels in Reputation Management with a score of 9.3, highlighting its comprehensive tools for monitoring and responding to customer feedback, while Yext's score of 8.6 indicates it offers solid features but lacks the depth that some users desire.
- Users report that Reputation's Google My Business integration is top-notch, scoring 9.1, which reviewers mention helps businesses manage their online presence effectively. In contrast, Yext's score of 8.7 suggests it provides good functionality but may not be as seamless or user-friendly.
- G2 users highlight Reputation's Dashboards and Reporting capabilities, scoring 9.1, as particularly useful for tracking performance metrics, while Yext's score of 8.4 indicates it has reporting features but may not be as intuitive or detailed.
- Users on G2 mention that Reputation's Ease of Use is rated at 9.0, making it accessible for teams without extensive training, whereas Yext's score of 8.5 suggests it may require a steeper learning curve for new users.
- Reviewers mention that Reputation's Customer Feedback tools score 9.0, allowing businesses to gather and analyze customer insights effectively, while Yext's score of 8.3 indicates it offers similar features but may not be as robust in data collection and analysis.
- Users say that Reputation's Social Media Management features score 8.6, providing a comprehensive suite for managing social interactions, while Yext's score of 7.5 suggests it may lack some advanced functionalities that users expect for effective social media engagement.
Pricing
Entry-Level Pricing
Reputation
No pricing availableYext
No pricing availableFree Trial
Reputation
No trial information availableYext
Free Trial is available
Ratings
Meets Requirements
9.1
1,937
8.8
733
Ease of Use
9.0
1,979
8.5
751
Ease of Setup
8.7
1,100
8.4
547
Ease of Admin
8.9
874
8.5
388
Quality of Support
8.9
1,729
8.5
699
Has the product been a good partner in doing business?
8.9
873
8.7
390
Product Direction (% positive)
8.9
1,913
8.4
717
Features by Category
Content
Not enough data
8.1
104
Not enough data
7.6
103
Not enough data
7.6
97
Not enough data
7.4
94
Not enough data
7.9
96
Not enough data
7.8
100
Not enough data
8.0
104
Not enough data
7.9
103
Not enough data
8.0
97
Design
Not enough data
7.5
96
Not enough data
7.3
93
Not enough data
7.8
95
Not enough data
7.5
99
Platform
Not enough data
7.8
102
Not enough data
8.1
107
Not enough data
7.9
103
Not enough data
8.4
110
Not enough data
8.3
107
Not enough data
7.7
93
Not enough data
8.0
112
Not enough data
8.0
98
Agentic AI - Web Content Management
Not enough data
5.2
11
Not enough data
5.6
11
Social Analytics
8.3(won by default)
235
Not enough data
8.5(won by default)
239
Not enough data
8.7(won by default)
246
Not enough data
8.4(won by default)
204
Not enough data
8.4(won by default)
209
Not enough data
8.1(won by default)
170
Not enough data
8.3(won by default)
188
Not enough data
Reports & Dashboards
8.7(won by default)
250
Not enough data
8.8(won by default)
247
Not enough data
8.7(won by default)
232
Not enough data
8.2(won by default)
158
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
7.1
19
Not enough data
8.0
22
Not enough data
7.9
22
Administration
Not enough data
7.6
23
Not enough data
7.8
22
Not enough data
8.3
21
Not enough data
7.2
22
Standards
Not enough data
7.7
25
Not enough data
7.1
21
Not enough data
7.0
16
Not enough data
7.2
18
Agentic AI - Digital Governance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
8.4
21
Not enough data
8.2
20
Not enough data
8.4
21
Content Discovery
Not enough data
8.9
22
Not enough data
8.1
19
Not enough data
8.1
18
Not enough data
8.1
18
Not enough data
8.3
20
Not enough data
8.0
18
Generative AI
Not enough data
7.1
12
Not enough data
7.1
12
Administration
Not enough data
8.0
44
Not enough data
7.8
41
Not enough data
7.6
44
Knowledge Management
Not enough data
8.9
44
Not enough data
8.3
36
Not enough data
8.3
44
Compliance
Not enough data
8.3
40
Not enough data
8.0
38
Not enough data
8.0
38
Not enough data
8.0
37
Customer Support
Not enough data
8.3
34
Not enough data
8.1
33
Not enough data
7.5
26
Data Security
Not enough data
7.9
32
Not enough data
8.2
33
Not enough data
8.5
37
Not enough data
8.0
31
Administration
Not enough data
7.8
35
Not enough data
8.7
42
Not enough data
8.9
40
Generative AI
Not enough data
7.4
20
Business Tools
Not enough data
8.7
85
Not enough data
8.2
57
Not enough data
7.8
55
Not enough data
8.2
74
Not enough data
7.9
59
Customer Tools
Not enough data
9.1
94
Not enough data
8.8
80
Not enough data
8.5
68
Not enough data
8.2
77
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Segmentation
Not enough data
3.3
7
Not enough data
3.8
7
Targeting
Not enough data
3.8
7
Not enough data
4.0
7
Triggered Content
Not enough data
4.3
7
Not enough data
3.8
7
Not enough data
4.3
7
Personalized Content
Not enough data
3.6
7
Not enough data
3.6
7
Not enough data
3.8
7
Agentic AI - Personalization Engines
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Listing Management
8.2
299
|
Verified
8.9
208
|
Verified
8.3
303
|
Verified
8.6
190
|
Verified
8.1
303
8.3
215
|
Verified
8.1
321
|
Verified
8.6
211
|
Verified
Performance
8.4
346
|
Verified
8.5
217
|
Verified
8.7
370
|
Verified
8.3
214
|
Verified
Knowledge Pages
Not enough data
8.3
73
Not enough data
8.2
65
Not enough data
7.9
61
Not enough data
7.6
55
Not enough data
8.3
67
Not enough data
8.2
65
Knowledge Dissemination
Not enough data
8.3
72
Not enough data
8.6
69
Not enough data
8.5
75
Not enough data
8.4
71
Not enough data
7.9
67
Not enough data
8.0
51
Not enough data
8.4
65
Not enough data
8.3
62
Not enough data
8.4
67
Agentic AI - Knowledge Base
Not enough data
7.1
11
Not enough data
7.0
10
Not enough data
7.0
10
Local Search Optimization
8.9
146
8.0
116
8.8
161
|
Verified
8.8
131
|
Verified
9.1
176
8.7
136
|
Verified
9.3
186
|
Verified
8.6
118
|
Verified
8.7
156
|
Verified
7.3
97
|
Verified
9.1
182
|
Verified
8.2
137
|
Verified
Platform Basics
9.2
238
Not enough data
8.8
226
Not enough data
Agentic AI - Competitive Intelligence
5.7
5
Not enough data
Platform Data
8.8
226
Not enough data
9.4
267
Not enough data
8.4
195
Not enough data
Platform Content
Feature Not Available
Not enough data
Platform Reporting
9.0
239
Not enough data
9.1
237
Not enough data
SEO Auditing & Monitoring
Not enough data
4.8
8
Not enough data
5.2
8
Not enough data
5.6
8
Not enough data
4.0
7
Agentic AI - SEO Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Content & Rankings
Not enough data
5.2
21
Not enough data
5.5
22
Not enough data
5.2
21
Not enough data
5.2
7
Not enough data
5.6
6
SEO Reporting
Not enough data
5.2
21
Not enough data
4.4
6
Not enough data
4.2
6
Not enough data
3.7
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Publishing
Not enough data
6.7
10
Not enough data
6.3
9
Not enough data
5.7
7
Development
Not enough data
5.8
11
Not enough data
5.5
10
Not enough data
5.4
8
Not enough data
5.5
7
Analytics
Not enough data
6.9
7
Not enough data
6.9
8
Agentic AI - Headless CMS
Not enough data
Not enough data
Content & Collaboration
8.8
385
8.0
90
8.4
365
8.1
88
8.4
320
7.9
84
8.4
322
7.9
87
8.7
368
8.2
93
8.3
311
8.0
84
Social Management
8.6
419
7.8
132
8.7
427
8.4
133
8.5
375
8.0
131
8.7
419
8.0
133
8.3
345
7.4
117
8.3
296
7.6
88
8.2
180
7.6
86
Agentic AI - Social Media Management
6.0
15
6.8
18
6.4
16
7.1
18
6.1
16
6.9
17
6.7
16
7.1
17
6.1
16
7.3
17
6.6
16
7.1
17
6.8
16
7.2
17
Compatibility
Not enough data
8.3
14
Not enough data
8.2
13
Not enough data
7.7
11
Agentic AI - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries
Not enough data
8.1
13
Not enough data
9.1
13
Not enough data
8.3
12
Not enough data
7.8
9
Not enough data
9.0
13
AI powered search - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
7.4
13
Not enough data
8.0
15
Not enough data
7.4
13
Compatibility - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.8
569
Not enough data
8.9
596
Not enough data
8.8
550
Not enough data
8.2
484
Not enough data
Customization
8.4
478
Not enough data
8.2
461
Not enough data
8.6
489
Not enough data
8.4
470
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Experience Management
7.2
6
Not enough data
7.5
6
Not enough data
7.5
6
Not enough data
7.5
6
Not enough data
Search Setup
Not enough data
7.9
25
Not enough data
7.6
25
Not enough data
8.0
27
Not enough data
7.5
21
Product Discovery
Not enough data
7.8
26
Not enough data
7.7
24
Not enough data
8.0
24
Not enough data
7.3
19
Not enough data
8.1
25
Integration
Not enough data
8.0
22
Not enough data
7.3
20
Not enough data
7.2
18
Page Customization
Not enough data
7.2
35
Not enough data
7.3
32
Not enough data
7.5
33
Not enough data
7.7
31
Page Optimization
Not enough data
6.6
26
Not enough data
7.6
33
Not enough data
7.8
35
Not enough data
7.8
37
Integrations
Not enough data
7.1
27
Not enough data
7.3
25
Not enough data
7.9
30
Generative AI
Not enough data
Feature Not Available
Agentic AI - Landing Page Builders
Not enough data
4.0
5
Data collection
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Segment Trending
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Market Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Collection
6.9
20
Not enough data
8.2
20
Not enough data
7.9
20
Not enough data
8.6
20
Not enough data
7.0
20
Not enough data
Agentic AI - Review Management
5.7
17
Not enough data
5.9
17
Not enough data
Moderation
7.3
19
Not enough data
7.4
19
Not enough data
7.5
19
Not enough data
Use Cases
7.3
19
Not enough data
7.4
18
Not enough data
7.5
18
Not enough data
Administration
6.1
18
Not enough data
7.6
18
Not enough data
8.0
19
Not enough data
7.7
18
Not enough data
5.8
18
Not enough data
Display Options
6.9
17
Not enough data
6.5
17
Not enough data
6.8
16
Not enough data
7.1
17
Not enough data
Generative AI
6.5
16
Not enough data
Monitoring & Listening
8.9
242
Not enough data
8.5
189
Not enough data
8.7
174
Not enough data
8.7
150
Not enough data
8.7
162
Not enough data
8.5
154
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
8.8
240
Not enough data
9.0
247
Not enough data
9.0
183
Not enough data
8.7
154
Not enough data
Generative AI
Not enough data
7.7
61
Self-Service Experience
Not enough data
8.4
88
Not enough data
8.1
81
Not enough data
7.9
79
Not enough data
7.8
77
Not enough data
8.4
78
Self-Service Platform
Not enough data
8.3
84
Not enough data
8.4
82
Not enough data
8.2
76
Not enough data
8.0
81
Agentic AI - Customer Self-Service
Not enough data
6.7
9
Not enough data
6.7
10
Not enough data
6.7
10
Not enough data
6.5
9
Not enough data
6.7
9
Not enough data
6.8
10
Not enough data
6.3
9
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
8.7
360
Not enough data
8.4
342
Not enough data
8.4
317
Not enough data
Channels
9.0
373
Not enough data
9.1
408
Not enough data
8.4
314
Not enough data
8.5
327
Not enough data
8.7
337
Not enough data
Insight
9.1
405
Not enough data
9.1
428
Not enough data
Feature Not Available
Not enough data
8.6
349
Not enough data
Policy Management - Digital Communications Governance
Not enough data
8.3
10
Not enough data
8.0
10
Surveillance - Digital Communications Governance
Not enough data
8.5
10
Not enough data
8.3
10
Analytics and Reporting - Digital Communications Governance
Not enough data
8.3
10
Not enough data
8.5
9
Compliance Management - Digital Communications Governance
Not enough data
8.7
10
Not enough data
8.7
10
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
9.0
1035
|
Verified
8.3
165
8.6
926
7.6
162
|
Verified
8.8
994
|
Verified
8.0
162
|
Verified
Reporting
Feature Not Available
7.0
112
8.6
910
|
Verified
7.6
139
|
Verified
9.1
1115
|
Verified
8.5
179
|
Verified
Media Monitoring
8.6
953
|
Verified
7.6
141
8.6
936
|
Verified
7.5
125
8.5
875
7.7
121
In-House Management
Feature Not Available
7.0
109
8.5
842
7.5
122
|
Verified
Generative AI
7.9
388
6.9
75
Agentic AI - Online Reputation Management
6.4
27
7.2
20
6.3
26
7.5
19
6.5
27
7.6
20
6.4
27
7.3
20
6.4
27
7.3
20
6.5
25
7.3
20
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Reputation and Yext are categorized as Multi-Location Marketing Platforms, Local Listing Management, Local SEO, Online Reputation Management, and Social Media Management
Unique Categories
Reputation is categorized as Experience Management, Competitive Intelligence, Social Customer Service, Social Media Analytics, Social Media Suites, Social Media Listening Tools, and Review Management
Yext is categorized as Store Locator, Landing Page Builders, Digital Governance, Contact Center Knowledge Base, Headless CMS, Insight Engines, Market Intelligence, SEO Tools, Enterprise Search Software, Web Content Management, Customer Self-Service, Answer Engine Optimization (AEO), Knowledge Base, Digital Communications Governance, E-Commerce Search, and Personalization Engines
Reviews
Reviewers' Company Size
Reputation
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Yext
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Automotive
27.8%
Real Estate
27.4%
Hospital & Health Care
11.6%
Marketing and Advertising
3.5%
Hospitality
3.3%
Other
26.3%
Financial Services
20.0%
Hospital & Health Care
9.2%
Marketing and Advertising
8.1%
Insurance
7.7%
Retail
6.6%
Other
48.4%
Most Helpful Reviews
Reputation
Most Helpful Favorable Review
Sarah H.
Verified User in Internet
The navigation throughout the entire site is simple. Need to bulk upload review request? Simply visit the bulk upload page and upload a csv file.
Most Helpful Critical Review
Verified User in Hospital & Health Care
REPORTING! There are many different reports but hard to set up and manage. I oversee 91+ locations and their teams so getting the correct reports set up is very time-consuming. Also, the managers of these locations change frequently, and the Rep team cant...
Yext
Most Helpful Favorable Review
Crystal D.
Verified User in Hospital & Health Care
Everything I need to manage my company's location listings is in one place. With one click, Yext automatically updates my company's location listings across dozens of sites, freeing up what would otherwise be countless hours of staff time for our hundreds...
Most Helpful Critical Review
Verified User in Marketing and Advertising
SOCIAL SITE MANAGEMENT: If you are a manager of a Facebook business page, you can't connect to the business management profile. Instead, it tries to connect through your personal profile to your privately owned pages. CANCELLATION POLICY, NO GRACE PERIOD,...
Sarah H.
Verified User in Internet
The navigation throughout the entire site is simple. Need to bulk upload review request? Simply visit the bulk upload page and upload a csv file.
Crystal D.
Verified User in Hospital & Health Care
Everything I need to manage my company's location listings is in one place. With one click, Yext automatically updates my company's location listings across dozens of sites, freeing up what would otherwise be countless hours of staff time for our hundreds...
Verified User in Hospital & Health Care
REPORTING! There are many different reports but hard to set up and manage. I oversee 91+ locations and their teams so getting the correct reports set up is very time-consuming. Also, the managers of these locations change frequently, and the Rep team cant...
Verified User in Marketing and Advertising
SOCIAL SITE MANAGEMENT: If you are a manager of a Facebook business page, you can't connect to the business management profile. Instead, it tries to connect through your personal profile to your privately owned pages. CANCELLATION POLICY, NO GRACE PERIOD,...
Discussions
Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?
2 Comments
AP
Yes! We can work with both at this time.Read more
What is the biggest negative of the platform?
2 Comments
DM
Honestly, the customer experience is just okay. The platform is pretty good for the most part, with the exception of a few bugs. Sales and Implementation...Read more
Is YEXT worth the cost?
4 Comments
DM
Absolutely not. It's provided negative value to us. Worst product and customer support of any company I've ever worked with.Read more
What does Yext do?
3 Comments
RM
Yext is a data management tool that is designed to keep track of your business’ location-related information on multiple directories. The software allows you...Read more
What is YEXT used for?
2 Comments
TW
Yext is used for submitting your businesses' information to all of the most important publishers and directories online. Yext makes it easy to manage your...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.