Resumen de precios de Kustomer

Realmente me gusta usar Kustomer. Es muy eficiente y es un gran ayudante. Kustomer es rápido y fácil de usar. Reseña recopilada por y alojada en G2.com.

Hasta ahora no hay nada que pueda decir en contra de Kustomer. Estoy muy satisfecho con el servicio que recibí de este producto y el servicio que podemos ofrecer a través de él. Reseña recopilada por y alojada en G2.com.

I like that Kustomer that you can put all customer interactions in one timeline. You can see messages from every channel together, and you can also add data from your own sources there.

What you will really like about Kustomer is its integration and automation power. With Workflows you can do almost anything you need. The APIs are also very flexible — you can bring your own data into Kustomer, and you can also take Kustomer data out without any problem.

The interface is easy for your agents to use, and you can segment your teams and transfer interactions between them in a way that feels really seamless for customers. Reseña recopilada por y alojada en G2.com.

The biggest weakness of Kustomer is reporting. The general reports are not flexible and I cannot adapt them to my needs. The custom reports also have several problems: they cannot be sorted or grouped in folders, they don’t allow me to cross information between customers, conversations, and messages, they are limited in the amount of data per report, and when shared as PDF they often show incomplete information. In the end, the only real solution is to export the data and build dashboards outside the application.

In addition, several times they have announced changes in their pricing models with very short notice, and that does not feel right. Reseña recopilada por y alojada en G2.com.