Missive Pricing Overview

Missive helps my team and I stay focused. Keeping us from flipping screens helps us get things done. Missive delivers on this front with it's basic philosophy about asynchronous communication.

We used a another ticketing program for a number of years. It worked well for internal communication and keeping on top of our client communications. But, we found that adding "notes" to those tickets and passing them back and forth started to feel slow. We wanted our clients to always feel that we were quick to respond. Therefore, we got in the habit of Slacking tickets to each other for more immediate feedback. While effective, we realized that each interruption in Slack killed the "flow" of the receiving person's workday.

We're an agency. Many of our emails are quick and transactional in nature. Missive allows us to stay focused on the task at hand then as soon as we swing to another "task" we're able to give feedback to other team members on one of their emails. The Missive way of doing things feels so fluid ... it's like dancing (well!).

Our other ticketing tool also did not handle our personal email accounts. This meant that we were in and out of a couple of Google accounts, a ticketing system, and Slack. Missive combines all of that into one single UI.

I also like that Missive doesn't parse the emails. Rather, it's using IMAP to render the messages. We've had issues with missing information in emails sent to us from clients because of inherent issues with parsing the content. This is a much better way.

We have different clients who need to be managed by different team members. We also have a number of other rules for sharing/assigning emails. The rich rule-set allowed by Missive is hugely customizable and very powerful. This keeps us working at our best. Review collected by and hosted on G2.com.

Like any software, the more powerful it is, the more confusing things can become. Missive has a LOT of options. Some of the options need to be managed for each user while other options are managed by the account holder. Our distributed office had to do some screen-shares to help get everyone's settings correct. Change is hard ... not sure that I can be too tough on Missive for this. Review collected by and hosted on G2.com.

Emails and team management of emails works well. Price is better than alternatives. Review collected by and hosted on G2.com.

UI needs an overhaul, lacking some features fo competitors like Front app. Review collected by and hosted on G2.com.