Hiver Reviews & Product Details

Hiver’s shared inbox and email collaboration features make it incredibly easy for teams to manage support and sales queries without missing anything. The ability to assign emails, track status, and communicate internally via notes improves productivity and response time significantly. Review collected by and hosted on G2.com.

Sometimes the performance can lag slightly when handling a high volume of emails or when switching between views. Also, some deeper automation features are limited compared to full-fledged help desk tools. Review collected by and hosted on G2.com.

Hiver is been very helpful to us in organizing our shared inbox and I see that it can also be used for ticket handling. Works very well, even though we are using it on a free version, it seems to be very helpful. Easy to implement, had the support we needed and it was fast. We use it on a daily basis, very easy to integrate with Gmail. Review collected by and hosted on G2.com.

Some functionalities are not avaliable on the free plan (the multiple tags for example). and sometimes it disconects (not sure if there is a configuration for that from time to time or it is our fault). Other than that it works very well! Review collected by and hosted on G2.com.

The ability to assign emails to specific team members is invaluable. No more "did someone reply to that?" chaos. The shared draft and notes features have also streamlined our collaboration immensely, ensuring we're all on the same page and providing consistent, high-quality customer service.

The best part about Hiver is that it's super simple. Since it's right in Gmail, it's not a pain to learn, everything is already implemented. We didn't have to train our team on a new tool; they were productive with it from day one; the integration was very smooth. Customer support is very efficient with the 24/7 chat available. Review collected by and hosted on G2.com.

Nothing comes to mind. The only downside is that it’s exclusively for Gmail, so it won’t work if you’re on a different email platform. Review collected by and hosted on G2.com.

The email management and task assignment features are excellent. It centralizes communication and ensures nothing slips through the cracks. Using it as our major customer support workflow has been a game-changer. It is quite easier to use and we use it quite frequently in our day to day routine. Review collected by and hosted on G2.com.

A two-way integration with Slack would be extremely helpful. Right now, we can view some notifications, but deeper integration to manage tasks or conversations directly from Slack would improve efficiency. Also, better email notifications like daily digest will be useful. Review collected by and hosted on G2.com.

I tested Hiver during the premium trial and then switched to the free plan, and overall I was pleasantly surprised. What convinced me the most was the shared inbox feature. We needed to manage addresses like support@ with several teammates, and Hiver made that simple: assign emails, track status, add notes, avoid duplicates. Everything happens directly in Gmail, so no new tool to learn, no switching platforms.

The workflow extras are also handy — tags, basic analytics, automations — without feeling overwhelming. For a small team, it’s more than enough.

Hiverr did exactly what we needed. If your team is already using Gmail every day and you want an easy way to manage a shared mailbox together, Hiver is definitely worth trying. Review collected by and hosted on G2.com.

On the downside, two points stood out:

- The interface is only in English. Personally, that’s fine for me, but it really slowed down some of my colleagues who aren’t comfortable in English.

- The automatic labels Hiver adds in Gmail can get very long and a bit messy in the sidebar. Review collected by and hosted on G2.com.

Hiver has been great for managing the queue of support inquiries that come to us on a daily basis. I really enjoy that I can use some of the automation features to pick up on certain words or the intent of the request and from there, properly assign it to the relevant team member to handle. It keeps my inbox organized!! Also support was quick to help when I was first starting out which I appreciated! Review collected by and hosted on G2.com.

My one comment, which really isn't even a Hiver problem probably, is that when I'm assigning emails to other people, they stay marked as unread in my inbox. So I have all these "unread emails" in my inbox that other team members have already taken care of. So it looks like I deceivingly have more emails to take care of than I really do. Review collected by and hosted on G2.com.

What I like best about Hiver is how easy it is to set up and start using. The integrations are seamless and really enhance productivity, and the support team is always responsive and helpful. It makes collaboration across teams simple and efficient, while also being cost-effective. On top of that, the analytics and reporting tools provide great visibility into performance and has helped my team make data-driven improvements. Review collected by and hosted on G2.com.

There isn’t much to dislike about Hiver, but if I had to point something out, it would be the lack of customer-oriented view for support tickets. Some sort of view that would allow them to see summaries of tickets and their overall status. Also, the analytics are great, but occasionally I wish there were even deeper reporting options. Overall, these are minor compared to the value it provides. Review collected by and hosted on G2.com.

Hiver has been a valuable tool for managing shared inboxes directly within Gmail. It makes collaboration seamless, reduces the need for endless forwarding or CCs, and gives clear visibility into who’s handling what. The ability to assign emails as tasks and track performance is especially useful for support and customer service teams.

That said, like any platform, it works best if your team is already comfortable in Gmail — if not, there can be a bit of a learning curve. Reporting features could also be more advanced compared to larger helpdesk solutions.

Overall, Hiver delivers real value by keeping email-based teamwork simple, efficient, and transparent, without requiring teams to move away from Gmail. It’s a strong fit for small to mid-sized teams who want structure without complexity. Review collected by and hosted on G2.com.

So far, I haven’t found anything bad about Hiver. It’s very easy to navigate and makes managing emails simple and efficient. Review collected by and hosted on G2.com.

Using Hiver has been a game-changer for our sales and marketing workflow at Pepco. It allows us to manage shared inboxes seamlessly, making collaboration between team members much easier. Assigning emails, adding notes, and tracking follow-ups is quick and organized — no more messy CCs or lost threads.

For sales, Hiver helps us stay on top of leads and respond faster, which improves customer experience. For marketing, it’s been great for managing campaigns, coordinating with vendors, and keeping communication transparent across the team.

The interface is easy to use, integrates smoothly with Gmail, and reduces time spent digging through emails. Overall, Hiver has improved our efficiency and helped our team work together better.

Highly recommend it for any team that values streamlined communication and productivity. Review collected by and hosted on G2.com.

One small drawback is that it can feel a little slow when handling a very high volume of emails, but overall, it’s a huge improvement to our workflow. Review collected by and hosted on G2.com.

⭐⭐⭐⭐⭐ (5/5)

Hiver has completely transformed how our team manages shared inboxes and collaborative email workflows. As a virtual assistant handling both administrative and support functions, I've found Hiver to be an essential tool in staying organized, responsive, and efficient.

Pros:

✅ Shared Inbox Functionality – Managing group email addresses (like support@ or admin@) is seamless. It eliminates the chaos of forwarded threads or missed messages. Everyone on the team can see what’s assigned and what still needs attention.

✅ Tagging and Labeling – The ability to tag and categorize emails (e.g., “POs Sent to Vendor,” “Delivered - Waiting to Invoice,” “Issues / Support Needed”) helps streamline processes. It also makes follow-ups easier and ensures nothing falls through the cracks.

✅ Notes and Assignments – Adding internal notes and assigning emails to specific team members is a game-changer. It cuts down on Slack/WhatsApp back-and-forth and keeps everything contextually organized within the inbox.

✅ Google Workspace Integration – Since Hiver works directly inside Gmail, there’s no need to learn a new interface or switch between apps. It feels like a natural extension of your existing workflow.

✅ Transparency and Accountability – With clear assignments, activity history, and status visibility, it's easy to track who’s doing what and when. It boosts accountability and reduces duplicated efforts. Review collected by and hosted on G2.com.

Cons:

➖ Limited Mobile Experience – The mobile experience isn’t as robust as desktop, which can be limiting for teams who are often on the go.

➖ Can Get Tag-Heavy – If not managed properly, too many tags can clutter the interface, especially in busy inboxes. Clear SOPs help avoid confusion. Review collected by and hosted on G2.com.