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Hiver Pricing Reviews

(2)
Gustavo B.
GB
Marketing Strategist
Small-Business (50 or fewer emp.)
"Excelent product for Sales"
What do you like best about Hiver?

Hiver is easy to use and implement. My team easily can use the shared mailboxes to get access to all the required mails and work from there. Hiver made this easy. Review collected by and hosted on G2.com.

What do you dislike about Hiver?

I would love to be able to have a certain user with a different account type, and not having to move my whole organization to a different price level to enjoy certain Pro features. Review collected by and hosted on G2.com.

Response from Ashmit Chakravarty of Hiver

Hi Gustavo,

Thank you for the kind words! We are delighted to know how well-suited Hiver is for you and your team.

About having different users in different pricing plans-this is currently not on our pricing roadmap, but we’ve forwarded this feedback to our team. Nonetheless, your Account Manager will get in touch to determine the best pricing tier for you.

Ashmit | Product Marketing @ HIVER

Verified User in Computer Software
UC
Small-Business (50 or fewer emp.)
"Awful system, unfit for professional purpose"
What do you like best about Hiver?

Nothing. I will carry on writing until I've used up all my characters. Review collected by and hosted on G2.com.

What do you dislike about Hiver?

Forces people to use the 'conversation view' making the already unusable Gmail actually painful to use. You search for a mail, find some suggested title, click on it and are then take to some random position in the grouped emails unrelated to your search.

It doesn't allow clients to see all tickets relating to their organisation, though we were promised this would be 'developed', making this usable only to the one client who submitted the original ticket. This is borderline worthless. If you promise you will develop your software, failing to do so after the client signs in good faith is completely unprofessional.

We should have used JIRA, which also integrates properly with CRMs, unlike Hiver. Review collected by and hosted on G2.com.

Response from Moinak Ray of Hiver

Hi there, Thanks for sharing your feedback. We're sorry to hear that Hiver hasn’t met your expectations.

We understand the challenges with Gmail’s conversation view and are actively working on improving message navigation. We also hear your concerns about client access and are making progress on enhancing visibility within the Customer Portal.

We’d appreciate the chance to connect and discuss how we can better support your needs. Please feel free to reach out to us at support@hiverhq.com.

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