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At a Glance
Market Segments
Mid-Market (81.4% of reviews)
Small-Business (91.9% of reviews)
Entry-Level Pricing
$25.00 1 user/month
Free
Front
Star Rating
(2,366)4.7 out of 5
Market Segments
Mid-Market (81.4% of reviews)
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansHiver
Star Rating
(1,271)4.6 out of 5
Market Segments
Small-Business (91.9% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Front excels in its Unified Inbox feature, scoring 9.0, which allows for seamless management of multiple communication channels. In contrast, Hiver's score of 8.7 indicates it may not provide the same level of integration across platforms.
- Reviewers mention that Front's Ticket Collaboration feature, rated at 9.2, facilitates teamwork effectively, while Hiver's score of 8.7 suggests it may lack some collaborative functionalities that users find essential.
- G2 users highlight Front's superior Workflow capabilities with a score of 9.0, enabling users to automate processes efficiently. Hiver, with a score of 8.7, may not offer the same depth in workflow automation, which could impact productivity.
- Users on G2 appreciate Front's Quality of Support, rated at 9.1, indicating prompt and helpful assistance. Hiver's score of 9.2 is slightly higher, but reviewers note that Front's support is consistently reliable.
- Reviewers mention that Front's Ease of Setup is rated at 8.8, which is slightly lower than Hiver's 9.0. Users report that Hiver's onboarding process is more straightforward, making it easier for new users to get started.
- Users say that Front's Gmail Integration is highly rated at 8.4, providing a robust connection for email management, while Hiver shines with a score of 9.3, indicating a more seamless integration with Gmail that users find beneficial for their workflows.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Hiver
Free
Free
- Multi-channel shared inboxes
- Email management
- Live chat support
Free Trial
Front
Free Trial is available
Hiver
Free Trial is available
Ratings
Meets Requirements
9.1
1,873
9.0
983
Ease of Use
9.1
1,889
9.0
1,007
Ease of Setup
8.8
672
9.0
582
Ease of Admin
8.9
467
9.2
449
Quality of Support
9.1
1,612
9.2
911
Has the product been a good partner in doing business?
9.2
454
9.2
440
Product Direction (% positive)
9.3
1,762
9.1
976
Features by Category
Ticket and Case Management
8.8
253
|
Verified
8.9
208
|
Verified
8.9
251
|
Verified
8.8
211
|
Verified
8.9
274
|
Verified
8.7
218
|
Verified
8.8
270
|
Verified
8.5
203
|
Verified
8.9
233
|
Verified
8.2
175
|
Verified
9.1
296
8.4
187
9.2
272
|
Verified
8.7
202
|
Verified
8.7
248
|
Verified
8.1
108
Generative AI
8.0
56
7.1
71
8.4
57
7.3
70
Agentic AI - Help Desk
7.3
22
7.4
26
7.4
22
7.2
26
7.4
22
6.7
25
Communication Channels
8.7
223
|
Verified
8.2
157
9.2
263
|
Verified
8.9
213
|
Verified
8.7
221
|
Verified
8.5
186
8.4
200
|
Verified
7.6
106
7.9
123
7.6
101
Platform
8.4
212
|
Verified
7.6
173
|
Verified
8.4
282
|
Verified
7.8
158
8.8
254
|
Verified
8.8
212
|
Verified
8.6
226
|
Verified
8.2
173
|
Verified
8.3
226
|
Verified
8.2
190
|
Verified
8.3
233
|
Verified
8.4
205
|
Verified
Channels
8.9
623
7.9
147
8.5
524
7.6
141
7.9
473
6.7
139
Design
8.8
647
7.9
140
8.2
529
7.3
140
8.8
742
8.0
142
8.8
704
8.2
142
8.7
561
7.8
139
Generative AI
7.8
186
7.1
105
8.0
186
7.1
103
Usability
8.8
64
Not enough data
8.8
63
Not enough data
8.8
65
Not enough data
Reporting
8.2
62
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
802
Not enough data
8.9
809
Not enough data
9.1
787
Not enough data
9.0
828
Not enough data
Coordination Tools
8.5
722
Not enough data
8.7
703
Not enough data
8.7
642
Not enough data
Software Options
9.3
788
Not enough data
8.6
719
Not enough data
Email Client - Agentic AI
6.6
21
Not enough data
7.2
21
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.8
488
Not enough data
8.8
382
Not enough data
8.7
382
Not enough data
8.8
340
Not enough data
Support Automation
8.7
409
Not enough data
8.9
412
Not enough data
8.7
374
Not enough data
8.5
324
Not enough data
Generative AI
8.1
106
Not enough data
8.2
106
Not enough data
Sorting & Filtering
8.3
227
8.1
347
9.1
229
8.8
382
7.6
217
7.5
327
8.4
219
8.0
344
Integrations
8.0
210
6.8
283
8.5
218
9.3
392
7.4
201
7.1
278
Time Management
9.0
219
8.7
348
8.7
217
8.5
341
9.4
225
8.0
310
Generative AI
7.7
129
7.4
201
7.3
122
7.2
196
7.9
126
7.4
199
Agentic AI - Email Management
6.6
27
7.1
28
7.1
27
7.2
29
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.4
33
Not enough data
8.4
33
Not enough data
7.9
32
Not enough data
Communication
8.8
214
|
Verified
Not enough data
8.9
261
|
Verified
Not enough data
8.9
203
Not enough data
8.9
226
|
Verified
Not enough data
8.8
147
Not enough data
Internal Use
8.4
282
|
Verified
7.8
158
9.2
278
|
Verified
Not enough data
8.9
190
Not enough data
8.9
216
Not enough data
9.5
281
|
Verified
Not enough data
8.8
216
|
Verified
Not enough data
Generative AI
7.5
28
8.6
6
Self-Service Experience
8.2
52
8.6
7
8.4
51
8.3
7
7.9
51
8.6
7
8.1
49
8.3
7
8.4
48
8.3
7
Self-Service Platform
8.0
48
8.6
7
8.3
48
8.6
7
8.0
48
8.8
7
8.0
46
8.8
7
Agentic AI - Customer Self-Service
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.3
6
Generative AI
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Not enough data
Process
9.1(won by default)
194
Not enough data
8.8(won by default)
157
Not enough data
8.8(won by default)
170
Not enough data
Channels
9.5(won by default)
238
Not enough data
9.1(won by default)
190
Not enough data
8.8(won by default)
180
Not enough data
8.4(won by default)
130
Not enough data
9.1(won by default)
156
Not enough data
Insight
8.9(won by default)
139
Not enough data
8.7(won by default)
157
Not enough data
8.8(won by default)
137
Not enough data
9.0(won by default)
152
Not enough data
Generative AI
7.7
28
Not enough data
7.8
29
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Front and Hiver are categorized as Conversational Support, Customer Communications Management, Live Chat, Social Customer Service, Complaint Management, Customer Self-Service, Email Management, Digital Customer Service Platforms, Shared Inbox, and Help Desk
Unique Categories
Front is categorized as Email Client
Hiver is categorized as Customer Service Automation, Google Workspace Communication Tools, AI IT Agents, and Chatbots
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Hiver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
13.4%
Computer Software
10.8%
Information Technology and Services
10.1%
Transportation/Trucking/Railroad
7.3%
Real Estate
5.5%
Other
53.0%
Marketing and Advertising
8.2%
Financial Services
6.4%
Retail
5.8%
Leisure, Travel & Tourism
5.4%
Logistics and Supply Chain
5.3%
Other
69.0%
Most Helpful Reviews
Front
Most Helpful Favorable Review
Lara B.
Verified User in Higher Education
Being able to communicate internally between emails is massive. I really love the internal forum style, almost similar to social media in that you can use emojis, etc., but also more comprehensive and there are extra elements that help make communication...
Most Helpful Critical Review
Kim C.
Verified User in Internet
Templates & rules leave a lot to be desired. I cannot have dynamic fields that I choose from or that I pre-fill before I insert a template. I cannot cc' a specific person in a template. I cannot have a rule that automatically replies all. If I want to do...
Hiver
Most Helpful Favorable Review
Dave S.
Verified User in Transportation/Trucking/Railroad
My favorite feature in HIver is the shared inbox. It makes it extremely easy to delegate emails within the team.
Most Helpful Critical Review
Max G.
Verified User in Construction
- Hiver is continuously changing their plans. Negatively. Moving features to more expensive tiers, arbitrarily increasing the pricing of their plans, and then adding handicap features to lower level plans in order to force users to accept a deteriorated...
Lara B.
Verified User in Higher Education
Being able to communicate internally between emails is massive. I really love the internal forum style, almost similar to social media in that you can use emojis, etc., but also more comprehensive and there are extra elements that help make communication...
Dave S.
Verified User in Transportation/Trucking/Railroad
My favorite feature in HIver is the shared inbox. It makes it extremely easy to delegate emails within the team.
Kim C.
Verified User in Internet
Templates & rules leave a lot to be desired. I cannot have dynamic fields that I choose from or that I pre-fill before I insert a template. I cannot cc' a specific person in a template. I cannot have a rule that automatically replies all. If I want to do...
Max G.
Verified User in Construction
- Hiver is continuously changing their plans. Negatively. Moving features to more expensive tiers, arbitrarily increasing the pricing of their plans, and then adding handicap features to lower level plans in order to force users to accept a deteriorated...
Alternatives
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
What is the future development direction for Hiver?
1 Comment
NR
Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back...Read more
Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.
1 Comment
PA
Hi Makisha,
I am Pratibha from the Product team at Hiver.
As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I...Read more
How can i separate Hiver tickets from my own emails in Gmail?
1 Comment
RG
We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. Read more
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