Front Reviews & Product Details

I find the AI very helpful for composing emails, allowing me to sound more professional, friendly, or empathetic. Assistance in this area is always welcome for me. You make the process so simple. I also appreciate the ability to set my out-of-office notifications well in advance, allowing me to focus on my responsibilities without further concern. Review collected by and hosted on G2.com.

My eyesight isn't what it used to be, and I find myself wishing it were easier to zoom in on things. I know there's an option at the top left of the screen after pressing ALT, but I don't find it very user friendly. Another feature I would like is the ability to change the importance level of an outgoing email. I also wish we could snooze a calendar reminder. That isn't an option Review collected by and hosted on G2.com.

What's not to like? There are so many useful features such as assigning individual emails out of the group box, @mentioning in comments instead of CC'ing coworkers in for a quick answer or reply, archiving, snoozing, tagging, the list goes on. Review collected by and hosted on G2.com.

That not everyone uses Front so they don't know all of the wonderful features they are missing out on organizationally. Also, if you assign an email to someone else, it still shows up in your shared folder or your inbox as you are co-tagged on the message even if it is not yours. Review collected by and hosted on G2.com.

What's best about front is to know exactly what emails each user has to be involved with, but also the ability to manage an email amongst other groups. For example there might be an email that comes to a Customer Service team but it's actually best for Finance, well taking that email and simply applying it to the other group is super simple and doesn't create the same confusion that just forwarding does. It's also really easy to use. There's barely any learning curve needed. Review collected by and hosted on G2.com.

The only real downfall I've been able to find is that it can get a little tricky in creating rules. Some rules will fire and they're simple to understand but if I can create a filter in the searchbar that returns results, the same filters for a rule should yield the same and it sometimes doesn't. Review collected by and hosted on G2.com.

I work as a payments support agent and Front has made my daily work so much smoother. Having one shared inbox keeps everything organized, and I really like being able to assign emails, leave comments for teammates, and see the full conversation history in one place. It saves me a lot of time and helps avoid duplicate replies. It’s also very intuitive, so new colleagues learn it quickly. Review collected by and hosted on G2.com.

The only thing I dislike is when they roll out a new UI update. It usually takes me a little time to adapt, and right after the update the app can feel slower or a bit glitchy until it stabilizes. It’s not a deal breaker, but it can be frustrating in the first days after an upgrade. Review collected by and hosted on G2.com.

I work on a quickly growing team supporting my companies most valuable customers, and most of my communication is through email. When I think about what I want in an email client, I need it to have a functional UI, to be searchable, help me organize. Anything it can do beyond that is either superfluous or irritating. Or so I thought.

Not only does Front have a number of features that hit on those specific needs, but it adds something I would never have thought I wanted.

I find the Front UI to be generally easy to read, and understandable, and fits within the context of existing email clients that I didn't need to re-learn how to email. The search works well, and adding an ID and the ability to link to an email thread has been useful in note taking and communicating with my greater team. The rules capabilities however are awesome. The ability to create a dataset to power a dynamic rule, incredible. I can write one rule to organize emails from all my accounts, leveraging a table to direct them as needed, and when I get a new account all I have to do is write one row into this table and I am confident it already works.

The feature that is new to me, though, is the ability to create and leverage shared inboxes. My emails can live in both a personal and shared inbox. I have control over which ones get shared so I have all the privacy I need, but when I need to take time off or am inundated by requests, I know my team has access to my messages already organized by account to help me out. Front makes this process a breeze and I couldn't work any other way now. I can take time off with confidence and relax while I'm away. Review collected by and hosted on G2.com.

There are a few things in the UI that could be improved. I find that getting back from the settings page to be somewhat confusing and I do wish the side bar was more uniform. I know some of that is my particular set up, but it does end up looking incongruous. Review collected by and hosted on G2.com.

I love how Front makes collaboration effortless. Our entire sales team — from BDRs to execs — can work together on one thread, share drafts, and manage responses without ever confusing or overwhelming the customer. It keeps communication aligned and personal while still being a true team effort. Review collected by and hosted on G2.com.

There’s honestly nothing I dislike about Front. It stands out as one of the best pieces of software I use every day. Review collected by and hosted on G2.com.

I've been using Front for about two and a half years as part of my company's email tool. I manage emails daily and appreciate the tag feature, which is frequently used and crucial for when a coworker needs to look at an email or take over when I'm unavailable. I find Front solves the problem of cooperative emailing effectively by having a shared inbox, thus facilitating collaboration without the need for forwarding emails or using screenshots. I think being able to separate inboxes to manage different types of messages, like error messages versus personal inboxes, is very useful. I'm also very happy with our company's decision to use Front, finding it more useful than Gmail. I find their support documents very helpful and their updates are leading in the right direction. Whenever I reach out, their support team is quite responsive and directs me to the appropriate help articles. Review collected by and hosted on G2.com.

I think the search function could be greatly improved. I struggle to find emails that I know I've had in the past. It would be really valuable to have an AI-enhanced search feature that supports subject matter searches, allowing me to search by conversation topics rather than specific keywords. Review collected by and hosted on G2.com.

I find Front to be extremely user-friendly, allowing even those without technical expertise to set it up effortlessly. The platform's capability to facilitate efficient and swift communication is invaluable, particularly in a company with 10,000 employees where I can connect with any colleague across different locations instantly. I appreciate being able to get fast responses and resolutions to queries, even fine-tuning my experience with IT assistance within minutes. Front is integrated across our entire team, ensuring seamless interaction without the hassle of searching contact information. I value how Front's effective and efficient design supports my daily workflow, making it an indispensable tool that I use regularly. Front's ease of use and efficiency from my very first day of using it have made it a compelling choice for continuous use, which is why I would undoubtedly choose it again. My positive experience and the platform's ability to meet expectations are so remarkable that I would highly recommend Front to others. Review collected by and hosted on G2.com.

There’s nothing I have an issue with in front. Review collected by and hosted on G2.com.

Front supports great email format for inter office communication with in a email chain. I spend around 5 hours a day using the app. I am able to ask questions to co workers that they can see as well to have a proper response back to clients. I love the ability to set different snoozes to emails to alert back to me in the timely manner i prefer. Having it work with in seamless tandem with the program Monday eases the work load and the repetition Review collected by and hosted on G2.com.

The only down side and its mostly me would be to have a longer time with the send timer before it actually sends the email. Some of the updates aren't to my preference, but I have learned to adapt Review collected by and hosted on G2.com.

I love that you can assign, snooze, and easily move emails around inboxes. It is especially important for me to compartmentalise my projects based on different priorities and clients. I also like the conversation function because as I typically highlight certain phrases within and emails and tag my teammates to follow up on them. Review collected by and hosted on G2.com.

It is sometimes very hard to find certain emails, the search function is not very sharp and more often than not I have to sift through tens of emails before finding the right one. Would be great to have filters for the search function such as only shortlisting emails by their sender or have certain words in their title. This would be especially helpful for any searches that go back months ago. Review collected by and hosted on G2.com.