Front Reviews & Product Details - Page 3

The Front user interface is user friendly. The ability to chat internally on email threads and the ability to quickly assign emails/tasks aids efficiency and task management. The ability to snooze emails also helps with task management. Finally, the ability to share email drafts allows for ease of internal alignment before sharing external communications.

The message template features that allow a quick reply to an email with a prepopulated email templates is one of my favorite tools. It is mega helpful! Review collected by and hosted on G2.com.

A point of improvement would be to have the option to create email templates that can be sent to multiple prepopulated recipients (in addition to the ones that exist that can be used with email responses and which are very helpful. Review collected by and hosted on G2.com.

I have used Front for over 3 years and I can easily say that it's the best email tool that extends communication between colleagues. There are tons of amazing features, which include and are not limited to communication between emails, which allows you to highlight text and contact someone to bring to their attention. You have the ability to add documents, emojis, gifs, to provide additional support to the email sender without having to call them. It's extremely useful in real time without delay, data is saved so you can always reference back to it. Front is also integrated with scheduling software like Avianis where simply putting in the trip number in the comments will automatically generate a link to the trip page. Front is very user friendly and allows further organization by setting up rules that will automatically tag emails into folders by the rule set up. Using Front is a game changer for communication, ease of visibility on email chains, organization, and also statistics on the productivity of each user as well as a team. Another valuable feature is being able to snooze emails to remind you to follow up with a client as well as assigning emails to the correct individual. Within Front, discussions can also be created easily, and you can also adjust the amount of time you have to recall an email, which is a priceless feature that can prevent a major mistake. I can't imagine not using Front - it saves hours of productivity in the workplace while keeping it fun and involved. Review collected by and hosted on G2.com.

Customer service can be slow to review errors, and they require a message ID to resolve the issue when not all issues are specifically email related. When actioning an item, if an error message occurs or gives the wrong message, Front will not be able to assist as they cannot "track" the origin of the message. When changing subject lines, you need to change 2 of them, as the email subject line does not always transfer to the Front Subject line once changed. Review collected by and hosted on G2.com.

I like that it reimagines the idea of having a full mailbox and allows you to have a clear vision of the urgent matters to tackle, by allowing you to archive, organize and snooze emails.

I like that you can tag someone in a discussion without having to reply to the email. Also, by being connected to other apps like Hubspot, I can easily switch from one to the other and follow up with customers easily.

Great feature the fact that I have a few seconds to go back when sending an email.

It has great functionalities overall that I'm still exploring, I use it everyday and it has reduced significantly the time I spend searching my emails.

It was implemented by my company to communicate and I could quickly pick up all the most important features.

Trainings and FAQ from the customer support where useful and I never had an unanswered question. Review collected by and hosted on G2.com.

I would like the "trash" email button to be more accessible/visible so that I can easily filter my emails by categorizing between trash and archive faster. Review collected by and hosted on G2.com.

The easy UX it has and how is very intuitive. The analytics sections and the ability of sequences for mass emails. The availability to set workload, the integration with different channels like whatsapp and SMS. Review collected by and hosted on G2.com.

That you don't have a chatbot available for your customers. I love your library of resources and articles but it would be easier to have a chatbot that can redirect you to the typed solution instead of guess work through a lot a lot a lot of articles. Also, I dont like that we cant join groups in whatsapp. Review collected by and hosted on G2.com.

I would like to express my appreciation for the versatility of the platform, particularly its capability to provide analytics, as well as its clean and user-friendly interface. Furthermore, I find the new AI tools to be extremely beneficial in streamlining my workflow and enhancing my emails to better align with the client's tone. We utilize it daily for our customer support, making it an essential tool for our operations. Review collected by and hosted on G2.com.

While it has a nice UI, sometimes it is hard to find what I am looking for. It does not distract from the functionality. Review collected by and hosted on G2.com.

The Twilio SMS integration was the game-changer for me. I run a startup and was searching for a shared inbox-style solution that could handle multiple channels and scale with me. Even though I’m using it solo, Front’s automation tools, "seen" email tracking, and ease of setup made it stand out. I’m used to complex systems, but deploying Front was fast, smooth, and intuitive. The platform feels purpose-built for modern communication workflows. Review collected by and hosted on G2.com.

Sequences feel a bit underbaked right now. The concept is there, and I can see where they’re going, but it still lacks some polish and flexibility compared to the rest of the platform. I'm confident it'll mature over time, but for now, it's the only area that feels behind. Review collected by and hosted on G2.com.

What I like the most is the easy integration with other tools like Asana. It makes the workflow super easy.

I also love how you can make a different configuration and work as team. Every team member would be able to monitor my emails during my vacations and this makes sure that nothing will be missed. Review collected by and hosted on G2.com.

To be honest, there is not anything in particular that I dislike.

If Front has a better CRM connection could improve the ¨all-in-one¨ type of experience, but this is not a real disadvantage, because the pros in using Front are outstanding. Review collected by and hosted on G2.com.

I like the ability to share inboxes across teams and to easily chat right on email threads. The ability to customize email sorting rules is also very detailed and useful. Review collected by and hosted on G2.com.

I think Front could use more general inbox customization options. For example whether the most recent emails are at the top or the bottom, different themes, etc. It should have all of what basic email tools such as Outlook and Gmail have, but it's not quite there in every aspect. Review collected by and hosted on G2.com.

I like having all of my communications in one application with text and email from my clients intergrated into our Tinman system. I like the ability to send out mass text SMS messages to my clients very easily. I love the intergration of AI, I use the AI to re-write my emails and messages daily. Review collected by and hosted on G2.com.

The least helpful thing about Front, there so much info on screen at once it can be distracting. Review collected by and hosted on G2.com.

Prior to working with Front, I had no idea how outdated email was! Things I got used to like emailing a draft, having someone edit and email it back, and me copying and pasting into a new email to send (and having to verify I didn't make a copy/paste error) are eliminated with Front. Not only can my peers and I mention each other and give access to a specific email thread without including the recipients, they can help me craft, they can leave comments, and they can even add attachments, change who the email is being sent to and more!

The mentioning/tagging of others in email threads alone is a game changer. I've never worked with such an amazing and collaborative tool before, I can't imagine going back to the old thing! Even makes G-Mail look outdated!

Also love the snooze and archive functions. Makes getting to inbox zero so simple! Review collected by and hosted on G2.com.

I don't like that my emails don't actually get read. However, every once in a while I log into my email and just mark everything as read. Review collected by and hosted on G2.com.