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At a Glance
Market Segments
Mid-Market (81.4% of reviews)
Small-Business (75.6% of reviews)
Entry-Level Pricing
$25.00 1 user/month
$19.00 1 user per month billed annually
Front
Star Rating
(2,366)4.7 out of 5
Market Segments
Mid-Market (81.4% of reviews)
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansZendesk Support Suite
Star Rating
(6,697)4.3 out of 5
Market Segments
Small-Business (75.6% of reviews)
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite offers a robust Ticket Collaboration feature, scoring 8.6, but Front excels with a score of 9.2, highlighting its superior ability to facilitate teamwork on tickets.
- Reviewers mention that while both platforms provide good Quality of Support, Zendesk's score of 8.4 falls short compared to Front's impressive 9.1, indicating that users find Front's support more responsive and helpful.
- G2 users note that Workflow capabilities are stronger in Front, which scores 9.0, compared to Zendesk's 8.5, suggesting that Front's automation and task management features are more intuitive and effective.
- Users on G2 highlight that Front's Ease of Use is rated at 9.1, significantly higher than Zendesk's 8.6, making it a more user-friendly option for teams looking to streamline their customer support processes.
- Reviewers say that Front's Integrations score of 8.7 surpasses Zendesk's 8.2, indicating that Front offers a wider range of seamless integrations with other tools, enhancing overall functionality.
- Users report that Front's Team Inbox feature, scoring 9.5, is particularly praised for its ability to manage shared email accounts effectively, while Zendesk's corresponding feature does not match this level of performance.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Zendesk Support Suite
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Front
Free Trial is available
Zendesk Support Suite
Free Trial is available
Ratings
Meets Requirements
9.1
1,873
8.6
5,145
Ease of Use
9.1
1,889
8.6
5,191
Ease of Setup
8.8
672
8.0
3,191
Ease of Admin
8.9
467
8.2
3,090
Quality of Support
9.1
1,612
8.4
4,822
Has the product been a good partner in doing business?
9.2
454
8.4
3,015
Product Direction (% positive)
9.3
1,762
8.0
4,795
Features by Category
Ticket and Case Management
8.8
253
|
Verified
8.8
2530
|
Verified
8.9
251
|
Verified
8.7
2545
|
Verified
8.9
274
|
Verified
8.5
2471
|
Verified
8.8
270
|
Verified
8.4
2316
|
Verified
8.9
233
|
Verified
8.2
1901
|
Verified
9.1
296
8.5
2377
|
Verified
9.2
272
|
Verified
8.6
2364
|
Verified
8.7
248
|
Verified
8.3
1832
|
Verified
Generative AI
8.0
56
7.7
366
8.4
57
7.6
368
Agentic AI - Help Desk
7.3
22
8.0
226
7.4
22
8.1
226
7.4
22
8.1
227
Communication Channels
8.7
223
|
Verified
8.5
2039
|
Verified
9.2
263
|
Verified
8.8
2286
|
Verified
8.7
221
|
Verified
8.4
1701
|
Verified
8.4
200
|
Verified
8.0
1407
|
Verified
7.9
123
8.0
1290
|
Verified
Platform
8.4
212
|
Verified
7.8
1378
|
Verified
8.4
282
|
Verified
8.0
1771
|
Verified
8.8
254
|
Verified
8.3
1947
|
Verified
8.6
226
|
Verified
8.2
1736
|
Verified
8.3
226
|
Verified
7.9
2336
|
Verified
8.3
233
|
Verified
8.0
2405
|
Verified
Administration
Not enough data
8.4
209
|
Verified
Not enough data
8.0
189
|
Verified
Not enough data
8.3
237
|
Verified
Service Desk
Not enough data
9.0
267
|
Verified
Not enough data
8.7
243
|
Verified
Not enough data
8.6
229
|
Verified
Management
Not enough data
8.3
204
|
Verified
Not enough data
8.4
205
|
Verified
Not enough data
8.4
194
|
Verified
Not enough data
8.1
153
|
Verified
Not enough data
8.3
146
Functionality
Not enough data
9.0
217
|
Verified
Not enough data
8.4
183
Not enough data
8.4
190
|
Verified
Not enough data
8.6
201
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
8.4
18
Not enough data
8.2
18
Not enough data
8.0
18
Not enough data
8.4
18
Not enough data
8.0
18
Not enough data
8.2
18
Not enough data
8.7
18
Administration
Not enough data
8.1
621
Not enough data
8.0
602
Not enough data
8.3
664
Knowledge Management
Not enough data
8.6
804
Not enough data
8.3
655
Not enough data
7.9
707
Compliance
Not enough data
8.3
585
Not enough data
8.3
546
Not enough data
8.3
549
Not enough data
8.0
520
Customer Support
Not enough data
8.1
667
Not enough data
7.8
641
Not enough data
7.9
474
Data Security
Not enough data
8.2
488
Not enough data
8.2
490
Not enough data
8.4
581
Not enough data
8.5
529
Administration
Not enough data
8.2
674
Not enough data
8.3
787
Not enough data
8.6
791
Generative AI
Not enough data
Feature Not Available
Channels
8.9
623
Not enough data
8.5
524
Not enough data
7.9
473
Not enough data
Design
8.8
647
Not enough data
8.2
529
Not enough data
8.8
742
Not enough data
8.8
704
Not enough data
8.7
561
Not enough data
Generative AI
7.8
186
Not enough data
8.0
186
Not enough data
Usability
8.8
64
8.3
662
8.8
63
8.3
657
8.8
65
8.4
626
Reporting
8.2
62
8.3
584
7.6
59
7.9
557
8.1
63
8.2
638
Generative AI
7.7
37
7.3
173
7.8
38
7.2
172
Inbox Tools
9.3
802
Not enough data
8.9
809
Not enough data
9.1
787
Not enough data
9.0
828
Not enough data
Coordination Tools
8.5
722
Not enough data
8.7
703
Not enough data
8.7
642
Not enough data
Software Options
9.3
788
Not enough data
8.6
719
Not enough data
Email Client - Agentic AI
6.6
21
Not enough data
7.2
21
Not enough data
Responses
Not enough data
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
Not enough data
8.1
466
Not enough data
8.1
463
Not enough data
8.3
447
Not enough data
8.1
446
Not enough data
8.2
354
Platform
Not enough data
8.6
468
Not enough data
8.3
465
Not enough data
8.3
461
Not enough data
8.2
461
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
452
Generative AI
Not enough data
8.2
111
Not enough data
8.2
110
Conversational Platform
8.8
488
8.1
855
8.8
382
8.3
712
8.7
382
8.2
680
8.8
340
8.2
745
Support Automation
8.7
409
8.1
710
8.9
412
8.3
753
8.7
374
8.4
707
8.5
324
8.1
784
Generative AI
8.1
106
7.8
200
8.2
106
7.8
199
Messaging Channels
Not enough data
7.7
75
Not enough data
9.1
168
Not enough data
8.3
91
Not enough data
8.5
98
Administration
Not enough data
8.2
105
Not enough data
8.9
153
Not enough data
8.3
109
Not enough data
8.4
141
Sorting & Filtering
8.3
227
Not enough data
9.1
229
Not enough data
7.6
217
Not enough data
8.4
219
Not enough data
Integrations
8.0
210
Not enough data
8.5
218
Not enough data
7.4
201
Not enough data
Time Management
9.0
219
Not enough data
8.7
217
Not enough data
9.4
225
Not enough data
Generative AI
7.7
129
Not enough data
7.3
122
Not enough data
7.9
126
Not enough data
Agentic AI - Email Management
6.6
27
Not enough data
7.1
27
Not enough data
Customer Support
Not enough data
8.2
76
Not enough data
7.7
71
Not enough data
8.1
78
Automation
Not enough data
8.1
77
Not enough data
8.3
77
Not enough data
8.2
78
Artificial Intelligence
Not enough data
7.9
77
Not enough data
7.7
77
Not enough data
7.8
78
Generative AI
8.4
33
Feature Not Available
8.4
33
8.0
203
7.9
32
Feature Not Available
Communication
8.8
214
|
Verified
8.6
944
|
Verified
8.9
261
|
Verified
8.5
958
|
Verified
8.9
203
8.1
714
8.9
226
|
Verified
8.5
731
|
Verified
8.8
147
8.0
515
Internal Use
8.4
282
|
Verified
8.0
1771
|
Verified
9.2
278
|
Verified
8.5
843
|
Verified
8.9
190
8.1
645
8.9
216
8.5
892
9.5
281
|
Verified
8.6
818
|
Verified
8.8
216
|
Verified
8.3
841
|
Verified
Generative AI
7.5
28
Feature Not Available
Self-Service Experience
8.2
52
8.5
1495
8.4
51
8.5
1432
7.9
51
8.0
1020
8.1
49
7.7
644
8.4
48
8.0
776
Self-Service Platform
8.0
48
8.2
824
8.3
48
8.2
837
8.0
48
7.7
654
8.0
46
8.2
801
Agentic AI - Customer Self-Service
Not enough data
8.4
57
Not enough data
8.4
57
Not enough data
8.3
58
Not enough data
8.8
57
Not enough data
8.7
55
Not enough data
8.3
57
Not enough data
8.2
57
Generative AI
7.8(won by 0.3)
26
7.5
75
7.8(won by 0.2)
25
7.6
76
Process
9.1(won by 0.7)
194
8.4
562
8.8
157
9.1(won by 0.3)
739
8.8
170
8.9(won by 0.1)
687
Channels
9.5(won by 0.5)
238
9.0
738
9.1(won by 0.7)
190
8.4
584
8.8(won by 0.1)
180
8.7
561
8.4(won by 0.2)
130
8.2
483
9.1(won by 0.8)
156
8.3
419
Insight
8.9(won by 0.7)
139
8.2
537
8.7(won by 0.4)
157
8.3
646
8.8(won by 0.3)
137
8.5
560
9.0(won by 0.3)
152
8.7
664
Generative AI
7.7
28
7.7
67
7.8
29
7.7
66
Automation - AI IT Agents
Not enough data
9.3
5
Not enough data
9.0
5
Autonomy - AI IT Agents
Not enough data
9.3
5
Not enough data
8.0
5
Not enough data
8.0
5
Not enough data
8.3
5
IT Ticket Management - AI IT Agents
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
7.3
5
Not enough data
9.3
5
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
8.7
5
Not enough data
9.7
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
8.7
5
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
7.6
7
Agentic AI - Google Workspace for Sales
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
7.0
5
Not enough data
8.3
5
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.5
65
Not enough data
8.3
66
Not enough data
8.4
66
Not enough data
8.4
64
Not enough data
8.4
65
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.4
65
Not enough data
8.5
65
Not enough data
8.4
65
Not enough data
8.6
65
Automation
Not enough data
8.6
64
Not enough data
8.7
65
Not enough data
8.0
65
Autonomy
Not enough data
8.2
65
Not enough data
8.4
64
Not enough data
8.4
65
Not enough data
8.4
66
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Front and Zendesk Support Suite are categorized as Conversational Support, Live Chat, Social Customer Service, Complaint Management, Customer Self-Service, Digital Customer Service Platforms, Shared Inbox, and Help Desk
Unique Categories
Zendesk Support Suite is categorized as Conversational Commerce Platforms, Chatbots, AI Customer Support Agents, AI Agents For Business Operations, Customer Service Automation, Contact Center Knowledge Base, AI IT Agents, Genesys AppFoundry Marketplace, IT Service Management (ITSM) Tools, Google Workspace for Sales, Google Workspace Communication Tools, and Proactive Notification
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk Support Suite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
13.4%
Computer Software
10.8%
Information Technology and Services
10.1%
Transportation/Trucking/Railroad
7.3%
Real Estate
5.5%
Other
53.0%
Information Technology and Services
19.8%
Financial Services
8.9%
Consumer Services
6.9%
Internet
5.6%
Marketing and Advertising
4.9%
Other
53.9%
Most Helpful Reviews
Front
Most Helpful Favorable Review
Lara B.
Verified User in Higher Education
Being able to communicate internally between emails is massive. I really love the internal forum style, almost similar to social media in that you can use emojis, etc., but also more comprehensive and there are extra elements that help make communication...
Most Helpful Critical Review
Kim C.
Verified User in Internet
Templates & rules leave a lot to be desired. I cannot have dynamic fields that I choose from or that I pre-fill before I insert a template. I cannot cc' a specific person in a template. I cannot have a rule that automatically replies all. If I want to do...
Zendesk Support Suite
Most Helpful Favorable Review
Abbey S.
Verified User in Computer Software
The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...
Most Helpful Critical Review
Justin P.
Verified User in Staffing and Recruiting
The service is non-existent. We had 17 professional licenses running us around 125 USD a month (around $2,100 a month), and anytime you needed help there was no live chat, no phone number and support would take hours if not days to get back to you for even...
Lara B.
Verified User in Higher Education
Being able to communicate internally between emails is massive. I really love the internal forum style, almost similar to social media in that you can use emojis, etc., but also more comprehensive and there are extra elements that help make communication...
Abbey S.
Verified User in Computer Software
The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...
Kim C.
Verified User in Internet
Templates & rules leave a lot to be desired. I cannot have dynamic fields that I choose from or that I pre-fill before I insert a template. I cannot cc' a specific person in a template. I cannot have a rule that automatically replies all. If I want to do...
Justin P.
Verified User in Staffing and Recruiting
The service is non-existent. We had 17 professional licenses running us around 125 USD a month (around $2,100 a month), and anytime you needed help there was no live chat, no phone number and support would take hours if not days to get back to you for even...
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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