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Compare Freshdesk and Front 
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At a Glance
Market Segments
Small-Business (48.3% of reviews)
Mid-Market (81.4% of reviews)
Entry-Level Pricing
$0.00 Per Month
$25.00 1 user/month
Freshdesk
Star Rating
(3,587)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansFront
Star Rating
(2,366)4.7 out of 5
Market Segments
Mid-Market (81.4% of reviews)
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk offers a robust ticketing system with a score of 9.3, which is higher than Front's score of 8.9. Reviewers mention that Freshdesk's ticket management features are intuitive and efficient, making it easier for small businesses to handle customer inquiries.
- Reviewers mention that Front excels in its team inbox feature, scoring an impressive 9.5 compared to Freshdesk's 8.8. Users say that this feature allows for seamless collaboration among team members, enhancing communication and response times.
- Users on G2 highlight the quality of support provided by Front, which received a score of 9.1, while Freshdesk scored 8.7. Reviewers say that Front's customer support is responsive and knowledgeable, making it a preferred choice for businesses needing reliable assistance.
- Reviewers mention that Freshdesk's email integration is highly rated at 9.2, compared to Front's 9.5. Users report that Freshdesk's email capabilities allow for effective communication and tracking, although Front's integration is noted for its superior functionality.
- Users say that Freshdesk's automation features, scoring 8.6, are beneficial for streamlining workflows, but Front's automation capabilities, with a score of 8.3, are seen as less comprehensive. Reviewers mention that Freshdesk's automation tools help reduce manual tasks significantly.
- G2 users report that both platforms have strong reporting features, with Freshdesk scoring 8.0 and Front at 8.3. However, reviewers mention that Front's reporting tools provide more customizable options, allowing businesses to tailor reports to their specific needs.
Pricing
Entry-Level Pricing
Freshdesk
FREE
$0.00
Per Month
Free forever plan
- Upto 2 agents
- Knowledge base
- Team collaboration
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Free Trial
Freshdesk
Free Trial is available
Front
Free Trial is available
Ratings
Meets Requirements
8.6
3,154
9.1
1,873
Ease of Use
8.8
3,176
9.1
1,889
Ease of Setup
8.6
2,238
8.8
672
Ease of Admin
8.7
2,143
8.9
467
Quality of Support
8.7
3,054
9.1
1,612
Has the product been a good partner in doing business?
8.8
2,068
9.2
454
Product Direction (% positive)
8.8
3,129
9.3
1,762
Features by Category
Ticket and Case Management
8.9
2199
|
Verified
8.8
253
|
Verified
8.8
2209
|
Verified
8.9
251
|
Verified
8.5
2122
|
Verified
8.9
274
|
Verified
8.5
2014
|
Verified
8.8
270
|
Verified
8.3
1780
|
Verified
8.9
233
|
Verified
8.5
2067
|
Verified
9.1
296
8.7
1989
|
Verified
9.2
272
|
Verified
8.2
1353
|
Verified
8.7
248
|
Verified
Generative AI
7.3
317
8.0
56
7.4
314
8.4
57
Agentic AI - Help Desk
6.9
45
7.3
22
6.7
46
7.4
22
6.9
45
7.4
22
Communication Channels
8.6
1903
|
Verified
8.7
223
|
Verified
8.9
2051
|
Verified
9.2
263
|
Verified
8.4
1295
|
Verified
8.7
221
|
Verified
8.0
1176
|
Verified
8.4
200
|
Verified
7.9
924
|
Verified
7.9
123
Platform
8.0
1140
|
Verified
8.4
212
|
Verified
8.1
1648
|
Verified
8.4
282
|
Verified
8.6
1531
|
Verified
8.8
254
|
Verified
8.2
1125
|
Verified
8.6
226
|
Verified
8.0
1847
|
Verified
8.3
226
|
Verified
8.3
1945
|
Verified
8.3
233
|
Verified
Channels
8.3
348
8.9
623
7.9
328
8.5
524
7.5
319
7.9
473
Design
8.1
325
8.8
647
7.8
330
8.2
529
8.2
350
8.8
742
8.3
336
8.8
704
8.4
327
8.7
561
Generative AI
7.7
261
7.8
186
7.7
261
8.0
186
Usability
8.7
260
8.8
64
8.7
256
8.8
63
8.7
249
8.8
65
Reporting
8.6
244
8.2
62
8.5
240
7.6
59
8.6
251
8.1
63
Generative AI
7.5
177
7.7
37
7.5
177
7.8
38
Inbox Tools
Not enough data
9.3
802
Not enough data
8.9
809
Not enough data
9.1
787
Not enough data
9.0
828
Coordination Tools
Not enough data
8.5
722
Not enough data
8.7
703
Not enough data
8.7
642
Software Options
Not enough data
9.3
788
Not enough data
8.6
719
Email Client - Agentic AI
Not enough data
6.6
21
Not enough data
7.2
21
Conversational Platform
8.3
427
8.8
488
8.3
373
8.8
382
8.3
366
8.7
382
8.4
302
8.8
340
Support Automation
8.4
383
8.7
409
8.4
403
8.9
412
8.2
367
8.7
374
8.2
308
8.5
324
Generative AI
7.4
204
8.1
106
7.4
201
8.2
106
Sorting & Filtering
Not enough data
8.3
227
Not enough data
9.1
229
Not enough data
7.6
217
Not enough data
8.4
219
Integrations
Not enough data
8.0
210
Not enough data
8.5
218
Not enough data
7.4
201
Time Management
Not enough data
9.0
219
Not enough data
8.7
217
Not enough data
9.4
225
Generative AI
Not enough data
7.7
129
Not enough data
7.3
122
Not enough data
7.9
126
Agentic AI - Email Management
Not enough data
6.6
27
Not enough data
7.1
27
Generative AI
7.8
115
8.4
33
7.9
114
8.4
33
7.6
113
7.9
32
Communication
8.8
580
|
Verified
8.8
214
|
Verified
8.7
597
|
Verified
8.9
261
|
Verified
8.7
492
|
Verified
8.9
203
8.5
195
8.9
226
|
Verified
8.2
199
8.8
147
Internal Use
8.1
1648
|
Verified
8.4
282
|
Verified
8.6
201
9.2
278
|
Verified
8.1
181
8.9
190
8.8
557
|
Verified
8.9
216
8.8
515
|
Verified
9.5
281
|
Verified
8.6
544
|
Verified
8.8
216
|
Verified
Generative AI
7.9
140
7.5
28
Self-Service Experience
8.7
956
8.2
52
8.6
909
8.4
51
8.3
682
7.9
51
8.2
237
8.1
49
8.4
253
8.4
48
Self-Service Platform
8.5
250
8.0
48
8.6
256
8.3
48
8.0
216
8.0
48
8.4
233
8.0
46
Agentic AI - Customer Self-Service
7.7
15
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.6
15
Not enough data
7.4
15
Not enough data
7.3
14
Not enough data
7.5
14
Not enough data
Generative AI
8.2(won by 0.4)
78
7.8
26
8.1(won by 0.3)
78
7.8
25
Process
8.6
159
9.1(won by 0.5)
194
9.3(won by 0.5)
479
8.8
157
8.6
370
8.8(won by 0.2)
170
Channels
9.2
475
9.5(won by 0.3)
238
8.7
415
9.1(won by 0.4)
190
8.8(tied score)
376
8.8(tied score)
180
8.5(won by 0.1)
337
8.4
130
Feature Not Available
9.1(won by default)
156
Insight
8.6
378
8.9(won by 0.3)
139
8.7(tied score)
167
8.7(tied score)
157
8.6
371
8.8(won by 0.2)
137
9.1(won by 0.1)
443
9.0
152
Generative AI
7.8
86
7.7
28
7.7
85
7.8
29
Customer Query Resolution - AI Customer Support Agents
9.0
10
Not enough data
8.7
10
Not enough data
8.3
10
Not enough data
8.7
10
Not enough data
8.2
10
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
10
Not enough data
8.5
10
Not enough data
8.7
10
Not enough data
8.5
10
Not enough data
Automation
9.0
10
Not enough data
8.7
10
Not enough data
9.0
10
Not enough data
Autonomy
7.0
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Front are categorized as Shared Inbox, Digital Customer Service Platforms, Conversational Support, Complaint Management, Customer Communications Management, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Freshdesk is categorized as AI Customer Support Agents
Front is categorized as Email Client and Email Management
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
21.6%
Computer Software
16.1%
Internet
5.3%
Education Management
4.6%
Retail
4.1%
Other
48.2%
Logistics and Supply Chain
13.4%
Computer Software
10.8%
Information Technology and Services
10.1%
Transportation/Trucking/Railroad
7.3%
Real Estate
5.5%
Other
53.0%
Most Helpful Reviews
Freshdesk
Most Helpful Favorable Review
Clyde C.
Verified User in Music
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Most Helpful Critical Review
Verified User in Computer Software
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
Front
Most Helpful Favorable Review
Lara B.
Verified User in Higher Education
Being able to communicate internally between emails is massive. I really love the internal forum style, almost similar to social media in that you can use emojis, etc., but also more comprehensive and there are extra elements that help make communication...
Most Helpful Critical Review
Kim C.
Verified User in Internet
Templates & rules leave a lot to be desired. I cannot have dynamic fields that I choose from or that I pre-fill before I insert a template. I cannot cc' a specific person in a template. I cannot have a rule that automatically replies all. If I want to do...
Clyde C.
Verified User in Music
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Lara B.
Verified User in Higher Education
Being able to communicate internally between emails is massive. I really love the internal forum style, almost similar to social media in that you can use emojis, etc., but also more comprehensive and there are extra elements that help make communication...
Verified User in Computer Software
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
Kim C.
Verified User in Internet
Templates & rules leave a lot to be desired. I cannot have dynamic fields that I choose from or that I pre-fill before I insert a template. I cannot cc' a specific person in a template. I cannot have a rule that automatically replies all. If I want to do...
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
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