Front Features

Based on 212 Front reviews and verified by the G2 Product R&D team. Allows software to be easily used on multiple mobile devices include phone and tablet devices.

Based on 282 Front reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Based on 254 Front reviews and verified by the G2 Product R&D team. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Based on 226 Front reviews and verified by the G2 Product R&D team. Integrates with other customer service software to improve support and enhance functionality

Based on 226 Front reviews and verified by the G2 Product R&D team. Provides analytics tools that reveal important business metrics and track progress

Based on 233 Front reviews and verified by the G2 Product R&D team. Displays important metrics relating to performance

Based on 253 Front reviews and verified by the G2 Product R&D team. User Experience of creating and submitting a ticket

Based on 251 Front reviews and verified by the G2 Product R&D team. User Experience of responding and receiving a response

Based on 274 Front reviews and verified by the G2 Product R&D team. Route tickets based on values of fields, changes to ticket status and time based conditions

Based on 270 Front reviews and verified by the G2 Product R&D team. Respond to common requests with standard reply

Based on 233 Front reviews and verified by the G2 Product R&D team. Offers tools for managing and tracking service-level agreements (SLAs)

As reported in 296 Front reviews. Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Based on 272 Front reviews and verified by the G2 Product R&D team. Share and collaborate on tickets with multiple customer service representatives

Based on 248 Front reviews and verified by the G2 Product R&D team. Central repository for account and contact information

Based on 223 Front reviews and verified by the G2 Product R&D team. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents

Based on 263 Front reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket

Based on 221 Front reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate with customers via live chat to solve problems live

Based on 200 Front reviews and verified by the G2 Product R&D team. Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks

Make and receive calls directly in the application. Track and record calls for analysis. This feature was mentioned in 123 Front reviews.

Provides a repository of information that can be used by those seeking support. 52 reviewers of Front have provided feedback on this feature.

Makes articles in the knowledge base searchable on the web. 51 reviewers of Front have provided feedback on this feature.

Enables users to engage with other users to solve common issues. This feature was mentioned in 51 Front reviews.

Optimizes the customer self-service experience on mobile devices 49 reviewers of Front have provided feedback on this feature.

Gives the user targeted, personalized results based on their activity or preferences This feature was mentioned in 48 Front reviews.

Based on 48 Front reviews. Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

Automates some or all operation related tasks 48 reviewers of Front have provided feedback on this feature.

Utilizes artificial intelligence to improve workflows or customer experiences This feature was mentioned in 48 Front reviews.

Based on 46 Front reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools

Based on 214 Front reviews and verified by the G2 Product R&D team. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Based on 261 Front reviews and verified by the G2 Product R&D team. Delivers notifications to both sides of the conversation.

Sends automated emails to further engage clients and potential clients. 203 reviewers of Front have provided feedback on this feature.

Based on 226 Front reviews and verified by the G2 Product R&D team. Allows for live chat to be enabled within the app for customer help.

As reported in 147 Front reviews. Allows agents to join a customer's browser session and navigate through the website with them.

Based on 282 Front reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Based on 278 Front reviews and verified by the G2 Product R&D team. Archives conversations in a separate location for later reference.

As reported in 190 Front reviews. Enables employees to denote potential customers.

As reported in 216 Front reviews. Establishes a knowledge base for employee reference during conversations.

Based on 281 Front reviews and verified by the G2 Product R&D team. Provides a central location for help requests, helping employees respond sooner.

Based on 216 Front reviews and verified by the G2 Product R&D team. Allows for the creation of profiles for contacts and customers.

Scours various channels for brand mentions to proactively seek reparative communications. 194 reviewers of Front have provided feedback on this feature.

Creates and assigns support tickets, scheduling them in a timely manner. This feature was mentioned in 157 Front reviews.

Allows administrators to create templated responses to frequently asked questions. This feature was mentioned in 170 Front reviews.

As reported in 238 Front reviews. Ability to connect agents with customers through Live Chat.

Connects employees with customers through a social media solution. This feature was mentioned in 190 Front reviews.

Ability to connect agents with customers through email. This feature was mentioned in 180 Front reviews.

Based on 130 Front reviews. Connects employees with customers through a calling solution.

As reported in 156 Front reviews. Ability to connect agents with customers through text message solution.

As reported in 623 Front reviews. Software incorporates multiple digital communications channels.

Allows incorporation of inbound contacts from non-marketing channels. 524 reviewers of Front have provided feedback on this feature.

Includes physical media (mail, flyers, billboards, etc.) in the channels mix. This feature was mentioned in 473 Front reviews.

Based on 139 Front reviews. Provides opportunity for customers to give feedback through a survey.

As reported in 157 Front reviews. Enables administrators to create customized reports reflecting customer satisfaction.

Allows administrators to track visitor activity to understand the research that was done before turning to customer service. 137 reviewers of Front have provided feedback on this feature.

Based on 152 Front reviews. Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions.

Based on 647 Front reviews. Allows planning and deployment of an overall communications strategy.

Includes or integrates with content creation apps. This feature was mentioned in 529 Front reviews.

Outbound communications are segmented and personalized. 742 reviewers of Front have provided feedback on this feature.

As reported in 704 Front reviews. Inbound contacts are identified and handled based on history.

Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements. 561 reviewers of Front have provided feedback on this feature.

Permits use by job roles outside of service department 64 reviewers of Front have provided feedback on this feature.

As reported in 63 Front reviews. Allows linking of useful information such as screen shots

As reported in 65 Front reviews. Provides direct contact between CSRs and customers outside of milestones

Based on 62 Front reviews. Informs stakeholders of activity on escalated or high-value cases

As reported in 59 Front reviews. Evaluates frequency of types of complaints

Includes a dashboard or other means of performance monitoring This feature was mentioned in 63 Front reviews.

Allows users to leave notes or comments on emails or relevant cases. This feature was mentioned in 814 Front reviews.

Provides a dedicated space or a thread feature that allows for long-form discussion. This feature was mentioned in 927 Front reviews.

Offer in-application assignment and task tracking functionality. This feature was mentioned in 836 Front reviews.

As reported in 744 Front reviews. Allows users to create and follow predetermined workflows attached to actions.

As reported in 896 Front reviews. Allows users to create canned answers or templates for email responses.

Based on 780 Front reviews. Integrates without outside software to provide additional functionality or pull information.

Provides a tagging system to allow users to sort emails by relevant subject. This feature was mentioned in 944 Front reviews.

Analyzes trends in email content and resolution. 578 reviewers of Front have provided feedback on this feature.

Tracks performance and productivity of users inside the application. This feature was mentioned in 634 Front reviews.

Based on 753 Front reviews. Tracks email analytics like emails opened, how long the email was opened for, etc.

Consolidates multiple email accounts into one viewable platform. 802 reviewers of Front have provided feedback on this feature.

As reported in 809 Front reviews. Allows users to filter their emails by sender, date received, opened, etc.

Based on 787 Front reviews. Gives users reminders to send or reply to emails.

Provides notifications when users receive new emails. This feature was mentioned in 828 Front reviews.

Provides a native calendar. This feature was mentioned in 722 Front reviews.

As reported in 703 Front reviews. Provides a native contact book.

Offers built-in task creation and assignment functionality. This feature was mentioned in 642 Front reviews.

As reported in 788 Front reviews. Software available as a downloadable desktop application.

As reported in 719 Front reviews. Software available as a mobile application.

Identifies the customer and personalizes interaction at every touchpoint. This feature was mentioned in 488 Front reviews.

Allows multiple related channels to interact at once to reduce transfers. This feature was mentioned in 382 Front reviews.

As reported in 382 Front reviews. Prompts agents to engage customers based on contextual data, such as product usage or conversation history.

Provides features for sending outbound messages to engage customers through proactive support. 340 reviewers of Front have provided feedback on this feature.

Can route contacts to agents the customer has worked with before. This feature was mentioned in 409 Front reviews.

Provides features for escalating conversations to the appropriate agent. This feature was mentioned in 412 Front reviews.

Maintains a transcript of conversations from all channels. 374 reviewers of Front have provided feedback on this feature.

Enables customers to resolve queries or issues without the assistance of an agent. 324 reviewers of Front have provided feedback on this feature.

Enables users to search for specific email attachments. 227 reviewers of Front have provided feedback on this feature.

As reported in 229 Front reviews. Allows users to create and assign custom tags to emails.

As reported in 217 Front reviews. Automatically sorts mail into untuitive categories and/or folders.

Allows users to set up predefined rules to automatically sort incoming mail. This feature was mentioned in 219 Front reviews.

As reported in 210 Front reviews. This software integrates with Microsoft Outlook.

As reported in 218 Front reviews. This software integrates with Gmail.

This software integrates with Apple Calendar. This feature was mentioned in 201 Front reviews.

As reported in 219 Front reviews. Provide a unified inbox to manage multiple accounts at once.

Provide the ability to automatically send recurring emails. 217 reviewers of Front have provided feedback on this feature.

As reported in 225 Front reviews. Provide a feature to snooze, or defer, non-urgent emails.

Allows users to generate text based on a text prompt. 129 reviewers of Front have provided feedback on this feature.

Based on 122 Front reviews. Simulates human-like speech from text inputs.

Condenses long documents or text into a brief summary. This feature was mentioned in 126 Front reviews.

Allows users to generate text based on a text prompt. 56 reviewers of Front have provided feedback on this feature.

Based on 57 Front reviews. Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt. This feature was mentioned in 33 Front reviews.

Condenses long documents or text into a brief summary. This feature was mentioned in 33 Front reviews.

Simulates human-like speech from text inputs. This feature was mentioned in 32 Front reviews.

As reported in 28 Front reviews. Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt. 26 reviewers of Front have provided feedback on this feature.

Based on 25 Front reviews. Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt. This feature was mentioned in 37 Front reviews.

As reported in 38 Front reviews. Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt. 106 reviewers of Front have provided feedback on this feature.

Based on 106 Front reviews. Condenses long documents or text into a brief summary.

Based on 186 Front reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary. This feature was mentioned in 186 Front reviews.

As reported in 28 Front reviews. Allows users to generate text based on a text prompt.

Based on 29 Front reviews. Condenses long documents or text into a brief summary.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Based on 22 Front reviews. Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation 22 reviewers of Front have provided feedback on this feature.

Based on 22 Front reviews. Anticipates needs and offers suggestions without prompting

As reported in 32 Front reviews. Capability to perform complex tasks without constant human input

Makes informed choices based on available data and objectives 32 reviewers of Front have provided feedback on this feature.

Based on 21 Front reviews. Capability to perform complex tasks without constant human input

Based on 21 Front reviews. Works across multiple software systems or databases

Capability to perform complex tasks without constant human input 27 reviewers of Front have provided feedback on this feature.

Works across multiple software systems or databases 27 reviewers of Front have provided feedback on this feature.