The G2 on Ozonetel

Ozonetel Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find the ease of use of Ozonetel's dashboard and reports enhances team efficiency and productivity. (121 mentions)

Users appreciate the easy access to call recordings and reports, enhancing team efficiency and productivity tracking. (89 mentions)

Users find the click to call feature incredibly useful, enhancing smooth and efficient call management. (77 mentions)

Users appreciate the call quality of Ozonetel, enjoying seamless connectivity and easy access to call recordings. (62 mentions)

Users appreciate the intuitive interface of Ozonetel, making it simple to access insights and connect with customers. (56 mentions)

Users value the efficiency of Ozonetel, noting quick connections and improved productivity in their workflow. (55 mentions)

Users find Ozonetel's reliable network and useful features enhance their calling experience and support efficiency. (53 mentions)

Users experience occasional call connectivity issues with Ozonetel, though they are often resolved upon reconnecting. (54 mentions)

Users report occasional connection issues that disrupt calls, but these are usually resolved upon reconnection. (48 mentions)

Users experience call connectivity issues that hinder order placement and can lead to payment delays. (35 mentions)

Users report occasional connectivity issues with Ozonetel, but these are usually resolved with reconnections. (35 mentions)

Users experience slow loading issues with Ozonetel, affecting connection recovery and causing interface freezes. (27 mentions)

Users frequently face technical issues such as pauses, glitches, and ineffective customer support, impacting their experience. (24 mentions)

Top Pros or Advantages of Ozonetel

1. Ease of Use

Users find the ease of use of Ozonetel's dashboard and reports enhances team efficiency and productivity.

See 121 mentions

See Related User Reviews

varsha j.

Small-Business (50 or fewer emp.)

5.0/5

"It was great working on Ozonetel as it is very smooth in transitions."

What do you like about Ozonetel?

We can easily check about our call recordings, entire working hours spent. It is a combined version of all my working hours.

Banda S.

Mid-Market (51-1000 emp.)

4.5/5

"User friendly"

What do you like about Ozonetel?

Call flow will be smooth and easy to call

2. Features

Users appreciate the easy access to call recordings and reports, enhancing team efficiency and productivity tracking.

See 89 mentions

See Related User Reviews

varsha j.

Small-Business (50 or fewer emp.)

5.0/5

"It was great working on Ozonetel as it is very smooth in transitions."

What do you like about Ozonetel?

We can easily check about our call recordings, entire working hours spent. It is a combined version of all my working hours.

Maruthi P.

Small-Business (50 or fewer emp.)

4.0/5

"Regarding the ozontel"

What do you like about Ozonetel?

i like most of the times it capture the call on immediate basis and we can esaily integrate with crm and we can redial the numbers very easily and we

3. Call Management

Users find the click to call feature incredibly useful, enhancing smooth and efficient call management.

See 77 mentions

See Related User Reviews

varsha j.

Small-Business (50 or fewer emp.)

5.0/5

"It was great working on Ozonetel as it is very smooth in transitions."

What do you like about Ozonetel?

We can easily check about our call recordings, entire working hours spent. It is a combined version of all my working hours.

Banda S.

Mid-Market (51-1000 emp.)

4.5/5

"User friendly"

What do you like about Ozonetel?

Call flow will be smooth and easy to call

4. Call Quality

Users appreciate the call quality of Ozonetel, enjoying seamless connectivity and easy access to call recordings.

See 62 mentions

See Related User Reviews

Samuel A.

Enterprise (> 1000 emp.)

4.5/5

"Ozonetel a helping hand for softwar calling"

What do you like about Ozonetel?

The best thing about Ozonetel is the easy UI, ease of calling customers as well. Another feature I do like about Ozonetel is the call transfer feature

Anshika K.

Enterprise (> 1000 emp.)

4.5/5

"Ozonetel"

What do you like about Ozonetel?

Easy to use we can easily log in for calls.

5. Intuitive

Users appreciate the intuitive interface of Ozonetel, making it simple to access insights and connect with customers.

See 56 mentions

See Related User Reviews

Ayush S.

Mid-Market (51-1000 emp.)

5.0/5

"Reliable, scalable, intuitive, feature-rich, efficient.""

What do you like about Ozonetel?

Easily to used a new user can also understand it, shows the history of work with proper timing so we can increase decrease the frequency of use. best

Neeraja K.

Small-Business (50 or fewer emp.)

5.0/5

"User friendly"

What do you like about Ozonetel?

Easy to access. Very simple interface and easy to learn quickly

6. Efficiency

Users value the efficiency of Ozonetel, noting quick connections and improved productivity in their workflow.

See 55 mentions

See Related User Reviews

Preeti J.

Small-Business (50 or fewer emp.)

4.5/5

"Ease of Campaign creation , efficient work flow"

What do you like about Ozonetel?

Outbound campaign reduces a lot of manual efforts for you and the sticky feature helps to connect with the same agent over WhatsApp for customers and

Kirti S.

Small-Business (50 or fewer emp.)

4.5/5

"Ease of customer interaction"

What do you like about Ozonetel?

My mannual efforts has been reduced completely with the help of progressive dialer

7. Helpful

Users find Ozonetel's reliable network and useful features enhance their calling experience and support efficiency.

See 53 mentions

See Related User Reviews

Preeti J.

Small-Business (50 or fewer emp.)

4.5/5

"Ease of Campaign creation , efficient work flow"

What do you like about Ozonetel?

Outbound campaign reduces a lot of manual efforts for you and the sticky feature helps to connect with the same agent over WhatsApp for customers and

Kavita D.

Enterprise (> 1000 emp.)

4.0/5

"Number of Features"

What do you like about Ozonetel?

1. Customer support- always ready for the support 2. Fast reply

Top Cons or Disadvantages of Ozonetel

1. Call Issues

Users experience occasional call connectivity issues with Ozonetel, though they are often resolved upon reconnecting.

See 54 mentions

See Related User Reviews

Samuel A.

Enterprise (> 1000 emp.)

4.5/5

"Ozonetel a helping hand for softwar calling"

What do you dislike about Ozonetel?

Sometimes there are issues with the connectivity with the customers but even that is resolved once we connect again. Apart from this Ozonetel is a per

Kajal S.

Enterprise (> 1000 emp.)

4.0/5

"It easy to use."

What do you dislike about Ozonetel?

the back ground voice is also get recored in while calling even the call is not connect with the customer.

2. Connection Issues

Users report occasional connection issues that disrupt calls, but these are usually resolved upon reconnection.

See 48 mentions

See Related User Reviews

Samuel A.

Enterprise (> 1000 emp.)

4.5/5

"Ozonetel a helping hand for softwar calling"

What do you dislike about Ozonetel?

Sometimes there are issues with the connectivity with the customers but even that is resolved once we connect again. Apart from this Ozonetel is a per

Anshika K.

Enterprise (> 1000 emp.)

4.5/5

"Ozonetel"

What do you dislike about Ozonetel?

There is little noise and network issues during the call.

3. Call Connectivity Issues

Users experience call connectivity issues that hinder order placement and can lead to payment delays.

See 35 mentions

See Related User Reviews

Ayush S.

Mid-Market (51-1000 emp.)

5.0/5

"Reliable, scalable, intuitive, feature-rich, efficient.""

What do you dislike about Ozonetel?

sometimes voice issue takes place, make be it was due to my internet connectivity or tech issue.

Muskan T.

Small-Business (50 or fewer emp.)

4.5/5

"I got such a good experience from the ozentel like easi to find follow up customers"

What do you dislike about Ozonetel?

We can't able to take the call and place the order at the same time, also for payment link it will take some time

4. Connectivity Issues

Users report occasional connectivity issues with Ozonetel, but these are usually resolved with reconnections.

See 35 mentions

See Related User Reviews

Ayush S.

Mid-Market (51-1000 emp.)

5.0/5

"Reliable, scalable, intuitive, feature-rich, efficient.""

What do you dislike about Ozonetel?

sometimes voice issue takes place, make be it was due to my internet connectivity or tech issue.

Eram Z.

Mid-Market (51-1000 emp.)

5.0/5

"Very good and efficient to use"

What do you dislike about Ozonetel?

there's nothing which is not good but sometimes the connectivity issues i faced while working

5. Slow Loading

Users experience slow loading issues with Ozonetel, affecting connection recovery and causing interface freezes.

See 27 mentions

See Related User Reviews

Ranjith D.

Mid-Market (51-1000 emp.)

4.5/5

"Ozontel review"

What do you dislike about Ozonetel?

some times it will be little bit slowly working

Manipal U.

Small-Business (50 or fewer emp.)

4.0/5

"It is good , but at times we have network issues"

What do you dislike about Ozonetel?

Websocket issues were quite often Answer button gets freezed at times SIP gets logged out automatically

6. Technical Issues

Users frequently face technical issues such as pauses, glitches, and ineffective customer support, impacting their experience.

See 24 mentions

See Related User Reviews

Ayush S.

Mid-Market (51-1000 emp.)

5.0/5

"Reliable, scalable, intuitive, feature-rich, efficient.""

What do you dislike about Ozonetel?

sometimes voice issue takes place, make be it was due to my internet connectivity or tech issue.

Eram Z.

Mid-Market (51-1000 emp.)

5.0/5

"Very good and efficient to use"

What do you dislike about Ozonetel?

there's nothing which is not good but sometimes the connectivity issues i faced while working

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Saira K.

Ops Associate

Mid-Market (51-1000 emp.)

9/12/2025

"A Closer Look at Its Features and Performance"

4.5/5

What do you like best about Ozonetel?

Rich Omnichannel Capabilities

Ozonetel doesn’t just do voice calls — it brings together SMS, WhatsApp, live chat, etc., under one roof. That means agents don’t have to switch between many tools, and customers can be served via their preferred channel.

Powerful IVR & Routing

The IVR is strong: drag & drop design, no coding required, conversational IVR (speech/NLP), smart routing (skill‑based, priority, fallback etc.). This helps minimize wait times and route customers to the right agent. Review collected by and hosted on G2.com.

What do you dislike about Ozonetel?

Occasional Call Quality / Reliability Issues

Some users report voice breakage, dropped calls or disconnections, especially under high load.

Issues with latency or lag in certain geographies or poor network conditions. Review collected by and hosted on G2.com.

What problems is Ozonetel solving and how is that benefiting you?

Ozonetel helps me manage both inbound and outbound customer calls more efficiently. Its smart call routing and IVR reduce wait times, while CRM integration gives me caller info instantly. The dialer saves time on outbound calls, and after-call work is faster thanks to automation. Overall, it improves productivity, reduces customer frustration, and makes my job smoother. Review collected by and hosted on G2.com.

Shaik M.

Operation team member

Enterprise (> 1000 emp.)

10/12/2025

"Ozonetel is very much helpful tool for daily customer communication"

4.5/5

What do you like best about Ozonetel?

Ozonetel makes daily calling smooth and efficient. The dashboard is simple to use, and it helps us easily track inbound and outbound calls, monitor history, and check performance in real time. It’s very reliable for customer communication and helps maintain transparency and productivity in our operations. Review collected by and hosted on G2.com.

What do you dislike about Ozonetel?

Sometimes, there are minor connectivity issues such as tickets not generated in real time or delays in connecting with customers. The system also logs out occasionally, which can interrupt ongoing work. Apart from these small technical glitches, the overall experience is good. Review collected by and hosted on G2.com.

What problems is Ozonetel solving and how is that benefiting you?

Ozonetel helps us manage a large volume of inbound and outbound customer calls efficiently. It allows us to track call history, and monitor performance in real time, which improves communication and ensures smooth coordination with customers. The platform saves time, increases productivity, and helps maintain accurate records for better customer service. Review collected by and hosted on G2.com.

Nistha S.

Trainer

Enterprise (> 1000 emp.)

5/2/2025

"Ozonetel Review"

5/5

What do you like best about Ozonetel?

Ozonetel is helpful as it offers a range of functionalities, including IVR, call recording, real-time analytics, and omnichannel support such as voice, SMS, WhatsApp etc. We can download the call recordings and store the data for review. The upsides of Ozonetel is that

it improves Agent Productivity with automation and CRM integrations. It is customizable and cost effective. Review collected by and hosted on G2.com.

What do you dislike about Ozonetel?

Sometimes users have experienced interface freezes or call lags, though these are not frequent. Can disrupt call flow in high-volume environments. The Basic User Interface Design is functional but outdated. It is slow or inconsistent in support at times especially during critical issues. Review collected by and hosted on G2.com.

What problems is Ozonetel solving and how is that benefiting you?

Agents can handle all customer conversations from one place, improving response time and consistency. Increases outbound call volume and success rates for sales and collection teams.Ozonetel is helpful as it offers a range of functionalities, including IVR, call recording, real-time analytics, and omnichannel support such as voice, SMS, WhatsApp etc. We can download the call recordings and store the data for review. The upsides of Ozonetel is that

it improves Agent Productivity with automation and CRM integrations. It is customizable and cost effective. Review collected by and hosted on G2.com.

Mohd M.

Premium Support Manager

Mid-Market (51-1000 emp.)

7/5/2025

"Solid Choice for Businesses Seeking Cloud-Based Call Solutions"

5/5

What do you like best about Ozonetel?

What I like best about Ozonetel is how simple it is to set up and use. It makes managing calls easy without needing extra hardware, and it works smoothly with popular CRMs and helpdesks. For any business that wants a flexible, reliable cloud contact center, Ozonetel is a practical choice that delivers good value and strong support. Review collected by and hosted on G2.com.

What do you dislike about Ozonetel?

One thing I dislike about Ozonetel is that its user interface can feel a bit outdated and sometimes not very intuitive for new users. Also, occasional call quality drops or delays can happen during peak times, which could be improved. Review collected by and hosted on G2.com.

What problems is Ozonetel solving and how is that benefiting you?

Ozonetel helps us manage customer calls easily without needing complex hardware or heavy IT support. It solves the problem of handling large call volumes by providing a reliable, cloud-based contact center with features like IVR, auto-dialers, and call recording. This makes customer communication smoother, improves response times, and helps us deliver better service while keeping costs low. Review collected by and hosted on G2.com.

RISHIT U.

Product Manager

Enterprise (> 1000 emp.)

10/14/2025

"Great Telephony Tool for all CRMs"

4.5/5

What do you like best about Ozonetel?

1. Easy integration with CRM

2. Real time dashboards

3. Call recordings are available easily, even in the CRM

4. The in-app dialer allows for sticky dialing and manual dialing Review collected by and hosted on G2.com.

What do you dislike about Ozonetel?

1. Changing the IVR routing is difficult and even understanding is difficult for a new user. Review collected by and hosted on G2.com.

J A.

Operations Associate

Insurance

Mid-Market (51-1000 emp.)

10/8/2025

"Review about Ozonetel"

5/5

What do you like best about Ozonetel?

In Ozonetel its very easy to dial a customer and navigations part is simple. Review collected by and hosted on G2.com.

What do you dislike about Ozonetel?

Some time its shows up a error where unable to connect with cx. Review collected by and hosted on G2.com.

Shivi S.

Product Specialist

Mid-Market (51-1000 emp.)

7/4/2025

"Have a human touch which gives it a plus point"

4.5/5

What do you like best about Ozonetel?

By using it the person can increase its productivity plus better less qualification.

Plus it’s the voice of customer in real time which helps to indulge people more in it.

It has call back feature with email and on time follow up plus authentication with proper response gives more insight to it. Review collected by and hosted on G2.com.

What do you dislike about Ozonetel?

As it’s AI based so sometimes it lacks in call or we can say repeat queries come sometimes . Review collected by and hosted on G2.com.

What problems is Ozonetel solving and how is that benefiting you?

Its increase in customer value by fixing it rapidly plus increase in lead conversion and in sales too. Its faster and better decision maker with precise information.

As sales increases the more customer indulge in it.

As compare to Ameyo it best as call back , email or follow up calls are on time without a delay. Review collected by and hosted on G2.com.

shailendra s.

Web Analytics Manager

Mid-Market (51-1000 emp.)

10/8/2025

"A Complete Solution For Call Center"

4.5/5

What do you like best about Ozonetel?

It give complete solution for outbound and inbound for call center, like dialer, SMS, whatsapp. Review collected by and hosted on G2.com.

What do you dislike about Ozonetel?

Ozonetel have some issue with TRI, that impact business who are using Ozonetel. Review collected by and hosted on G2.com.

Dr Neha m.

Operation Associate

Mid-Market (51-1000 emp.)

10/11/2025

Business partner of the seller or seller's competitor, not included in G2 scores.

"Ozonetel Review"

5/5

What do you like best about Ozonetel?

Its a good site for calling and also very easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about Ozonetel?

There will be error sometime due to techis that need to be fix. Review collected by and hosted on G2.com.

Shama T.

Policy Advisor

Mid-Market (51-1000 emp.)

9/13/2025

""A Solid Contact Center Platform with Great Features and Some UX Challenges"

5/5

What do you like best about Ozonetel?

Good Integration with CRMs / Tools

Ozonetel works smoothly with existing CRM and helpdesk systems, allowing for click‑to‑call, call pops, etc. This makes it easier to embed into existing workflows. Review collected by and hosted on G2.com.

What do you dislike about Ozonetel?

Performance Under Load

Some users report call lags or drops during peak / high‑volume periods.

Interface “freezes” or slowness when many concurrent tasks are happening Review collected by and hosted on G2.com.