The G2 on Azuga Fleet

Azuga Fleet Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of installation with Azuga Fleet, enabling quick access to essential fleet data and reports. (33 mentions)

Users value the real-time location tracking of Azuga Fleet, enhancing fleet management and emergency response dramatically. (24 mentions)

Users appreciate the tracking efficiency of Azuga Fleet, enhancing accountability and optimizing operational costs. (23 mentions)

Users value the driver monitoring feature of Azuga Fleet for enhancing accountability and safety through real-time tracking. (20 mentions)

Users value the GPS accuracy of Azuga Fleet, enhancing efficiency and improving technician routing for cost savings. (18 mentions)

Users find the GPS devices overly sensitive, causing frequent, minor notifications that detract from the experience. (14 mentions)

Users face technical issues with Azuga Fleet, including sensitivity and unresponsive units affecting tracking reliability. (12 mentions)

Users often experience data inaccuracy with Azuga Fleet, leading to confusion and unreliable tracking of vehicle information. (7 mentions)

Users face connectivity issues with Azuga Fleet, including slow Bluetooth sync and occasional disconnections that disrupt functionality. (6 mentions)

Users report issues with inaccurate tracking in Azuga Fleet, leading to challenges in pinpointing vehicle locations effectively. (6 mentions)

Users experience issues with reporting problems, feeling unsupported and facing delays in corrections and notifications. (6 mentions)

Users express concerns over poor customer support, highlighting slow responses and difficulty resolving billing issues. (5 mentions)

Top Pros or Advantages of Azuga Fleet

1. Ease of Use

Users appreciate the ease of installation with Azuga Fleet, enabling quick access to essential fleet data and reports.

See 33 mentions

See Related User Reviews

Amanda P.

Mid-Market (51-1000 emp.)

5.0/5

"Game-changer for our fleet operations!"

What do you like about Azuga Fleet?

The Azuga devices are so easy to install- just pop 'em in to the port in the vehicle- and then the data and visibility you get back on your portal abo

Christian B.

Mid-Market (51-1000 emp.)

5.0/5

"As a ops manager, it’s easy for me to check my technicians."

What do you like about Azuga Fleet?

Easy going. Good reports. On time. Accuracy.

2. Location Tracking

Users value the real-time location tracking of Azuga Fleet, enhancing fleet management and emergency response dramatically.

See 24 mentions

See Related User Reviews

Amanda P.

Mid-Market (51-1000 emp.)

5.0/5

"Game-changer for our fleet operations!"

What do you like about Azuga Fleet?

The Azuga devices are so easy to install- just pop 'em in to the port in the vehicle- and then the data and visibility you get back on your portal abo

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Azuga!!"

What do you like about Azuga Fleet?

Azuga let's us track crucial fleet details. We have had to use the data to dispute accident data.

3. Tracking Efficiency

Users appreciate the tracking efficiency of Azuga Fleet, enhancing accountability and optimizing operational costs.

See 23 mentions

See Related User Reviews

Jon R.

Mid-Market (51-1000 emp.)

4.0/5

"Azuga Fleet Tracking"

What do you like about Azuga Fleet?

We uitilized the GPS location for our fleet vehicles on a regular basis; which was very helpful in our driver routing. Due to the rising cost of fuel,

Joe M.

Mid-Market (51-1000 emp.)

5.0/5

"Helps keep track of your employees"

What do you like about Azuga Fleet?

It is easy to track my employees to verify that they spend the correct amount of time on each job and that they also do not use the work vehicle for p

4. Driver Monitoring

Users value the driver monitoring feature of Azuga Fleet for enhancing accountability and safety through real-time tracking.

See 20 mentions

See Related User Reviews

George C.

Small-Business (50 or fewer emp.)

4.5/5

"User friendly"

What do you like about Azuga Fleet?

Ability to track driver and improve safety

Krisi K.

Mid-Market (51-1000 emp.)

2.5/5

"Reps do not get back to you in timely manner"

What do you like about Azuga Fleet?

Can track our drivers, and make them accountable for bad driving practices

5. GPS Accuracy

Users value the GPS accuracy of Azuga Fleet, enhancing efficiency and improving technician routing for cost savings.

See 18 mentions

See Related User Reviews

Jon R.

Mid-Market (51-1000 emp.)

4.0/5

"Azuga Fleet Tracking"

What do you like about Azuga Fleet?

We uitilized the GPS location for our fleet vehicles on a regular basis; which was very helpful in our driver routing. Due to the rising cost of fuel,

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Branch Manager"

What do you like about Azuga Fleet?

The accuracy of the information on the branch fleet. This also assists us with being more efficient as a company. We can route our technicians more pr

Top Cons or Disadvantages of Azuga Fleet

1. GPS

Users find the GPS devices overly sensitive, causing frequent, minor notifications that detract from the experience.

See 14 mentions

See Related User Reviews

Jeff A.

Mid-Market (51-1000 emp.)

5.0/5

"My organization and I have been very happy with Azuga."

What do you dislike about Azuga Fleet?

Nothing major to add for a dislike. We have had some damaged GPS plugin devices so I suppose they could be a bit more durable.

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Very helpful, but too many notifications"

What do you dislike about Azuga Fleet?

I was getting 10-15 notifications a day for little things as in a driver going 5 mph over the speed limit for more than 5 minutes. I would have liked

2. Technical Issues

Users face technical issues with Azuga Fleet, including sensitivity and unresponsive units affecting tracking reliability.

See 12 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Supervisor Technical Operations for Astound Broadband managing fleet for our technicians"

What do you dislike about Azuga Fleet?

Doesn't always work, we have to unplug and plug in on some of our vans so that it shows up and works

Joe M.

Mid-Market (51-1000 emp.)

5.0/5

"Helps keep track of your employees"

What do you dislike about Azuga Fleet?

It seems like the hard breaking and sudden accleration are too sensitive. Also, we have had azuga units stop working for no apparent reason.

3. Data Inaccuracy

Users often experience data inaccuracy with Azuga Fleet, leading to confusion and unreliable tracking of vehicle information.

See 7 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Branch Manager"

What do you dislike about Azuga Fleet?

The Azuga devices seem to be more sensative at times than others. We know this because we have had the same drivers in multiple vehicles to verify. Th

Mikah B.

Small-Business (50 or fewer emp.)

2.0/5

"Azuga is often underwhelming and not want we will be using moving forward."

What do you dislike about Azuga Fleet?

UI is laggy and often data recievd is very inaccurate.

4. Connectivity Issues

Users face connectivity issues with Azuga Fleet, including slow Bluetooth sync and occasional disconnections that disrupt functionality.

See 6 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Supervisor Technical Operations for Astound Broadband managing fleet for our technicians"

What do you dislike about Azuga Fleet?

Doesn't always work, we have to unplug and plug in on some of our vans so that it shows up and works

Cody C.

Enterprise (> 1000 emp.)

4.5/5

"Great app to ensure safety of drivers"

What do you dislike about Azuga Fleet?

Sometimes the bluetooth connection to the vehicles take a long time to sync even though there are no other trucks running or around the area.

5. Inaccurate Tracking

Users report issues with inaccurate tracking in Azuga Fleet, leading to challenges in pinpointing vehicle locations effectively.

See 6 mentions

See Related User Reviews

Jeremy H.

Small-Business (50 or fewer emp.)

4.5/5

"Best vehicle tracker system."

What do you dislike about Azuga Fleet?

I wish you could track the used route better if you are trying to figure out where that vehicle was at a certain time.

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Good"

What do you dislike about Azuga Fleet?

Sometimes the location for the trucks freeze so it's not 100% guaranteed that you'll know where they are

6. Reporting Issues

Users experience issues with reporting problems, feeling unsupported and facing delays in corrections and notifications.

See 6 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Fleet Tracking"

What do you dislike about Azuga Fleet?

The reports tab can be confusing at times to determine which tab you need to use

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Very helpful, but too many notifications"

What do you dislike about Azuga Fleet?

I was getting 10-15 notifications a day for little things as in a driver going 5 mph over the speed limit for more than 5 minutes. I would have liked

7. Poor Customer Support

Users express concerns over poor customer support, highlighting slow responses and difficulty resolving billing issues.

See 5 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"AZUGA GPS"

What do you dislike about Azuga Fleet?

Had an issue getting roadside assistance for a tech broken down on highway in 105 degree heat. Told we weren't covered - yet we are ! Necessitated cal

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Azuga is easy to use and accurately controls our commercial fleet"

What do you dislike about Azuga Fleet?

Our territory rep is great, but sometimes the technical support team could address technical issues more timely. But we realize they are busy with man

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Christin K.

Office Manager

Small-Business (50 or fewer emp.)

5/12/2025

"WORST CUSTOMER SERVICE EVER"

0/5

What do you like best about Azuga Fleet?

I do not like this company at all. They are by far the worst company I have dealt with. Review collected by and hosted on G2.com.

What do you dislike about Azuga Fleet?

This review will likely not get posted considering the reviews here are far from what I have read on google. BUT, This company is the worst I have ever worked with. We have been back and forth with Azuga for 10months on all of the issues with their equipment. We have had 0 resolution from their support team and have had to figure out 99% of the issues on our own.

My advice would be to NEVER use this company. They were and still are very responsive when it comes to selling their product with all the spam emails, but you will wait DAYS and in my case WEEKS before getting a call back when you have an issue with their product. When you finally do get a call back the person will have little to no knowledge about their own products and will keep guessing as to what is wrong. They will throw it back on you that it is installed wrong, then to find out that you never got the correct equipment in the first place. (NOTE: if your truck runs a PTO you need a completely different device). Once you install the "correct" devices the amount of "false alerts" will increase 10 fold. We have tried to test the system by purposefully jamming up our brakes to see if it will trigger an actual event, it doesn’t. For the month of April alone my system has thrown 770 alerts, of which 60 were either correct or could have been a close call. The majority of the alerts are when my truck doesn’t even have a driver in the cab.

I am currently waiting for a response on my refund, I was promised I would have a response by the end of the day for the last 3 business days…. My guess is that they are going to refuse my refund and I will have to get my lawyers involved. Review collected by and hosted on G2.com.

Response from Tami Strand of Azuga Fleet

edit

Hi Christin,

I am truly sorry to hear about your experience and the frustrations you’ve faced with our service and equipment. This is not the level of support or reliability we strive to provide, and I can understand how discouraging it must have been to feel like you weren’t getting clear answers or timely resolutions.

I want to assure you that your concerns are being heard and taken seriously. I’d like the opportunity to connect directly, review the issues you’ve experienced in detail, and ensure you get the resolution you deserve. Please reach out to us at customercare@bridgestone.com so we can prioritize your case.

Your feedback is valuable in helping us identify where we’ve fallen short and where we need to improve. While I regret that your experience has not reflected the standards we aim for, I appreciate you taking the time to share it with us.

Jeremy H.

Region 6 Director

Small-Business (50 or fewer emp.)

8/12/2025

"Best vehicle tracker system."

4.5/5

What do you like best about Azuga Fleet?

It is great to know where all of your fleet is located at any time. We are a public utility, and during an emergency we utilize Azuga Fleet to identify the closest vehicle to respond as quickly as possible. Review collected by and hosted on G2.com.

What do you dislike about Azuga Fleet?

I wish you could track the used route better if you are trying to figure out where that vehicle was at a certain time. Review collected by and hosted on G2.com.

Response from Tami Strand of Azuga Fleet

edit

Hi Jeremy,

Thank you for your thoughtful review! It's made our day to hear that Azuga helps your team respond quickly during emergencies. We’re glad to play a role in supporting such an important responsibility.

We appreciate your feedback about route tracking and agree it’s an area with room to grow. Input like yours helps us continue to improve and deliver even more value to teams like yours.

Thanks again for trusting Azuga. We’re grateful to support the important work you do!

Kevin Naim M.

Regional Director of Operations

Mid-Market (51-1000 emp.)

8/19/2025

"Great equipment experience"

5/5

What do you like best about Azuga Fleet?

As a regional director, I am blessed to to check on my fleet at anytime from anywhere. At home, at work, just hanging out. I can always see what my team is doing. Review collected by and hosted on G2.com.

What do you dislike about Azuga Fleet?

I really don’t have a dislike. Nothing comes to mind Review collected by and hosted on G2.com.

Pete S.

Assistant Business Development Director

Enterprise (> 1000 emp.)

8/12/2025

"Azuga Fleet for small company"

4.5/5

What do you like best about Azuga Fleet?

We’re a smaller operation, about 10 trucks. But the features in the app are super easy to use and are very helpful for our managers to take care of their own equipment Review collected by and hosted on G2.com.

What do you dislike about Azuga Fleet?

Don’t have much negative to say. This is a great product Review collected by and hosted on G2.com.

Response from Tami Strand of Azuga Fleet

edit

Thanks for sharing your experience! We’re glad to hear that Azuga is helping your team stay organized and giving managers an easy way to keep tabs on their trucks. Knowing we’re helping your business run more smoothly and save money really makes our day!

Thanks again for trusting Azuga to support your fleet. We’re excited to keep helping your business grow!

Ariel R.

Hybrid Tech

Small-Business (50 or fewer emp.)

8/13/2025

"Very helpful to improve your alertness on the road"

5/5

What do you like best about Azuga Fleet?

What i like is that you can check your score on the daily basis to see where you can improve your skills on the road Review collected by and hosted on G2.com.

What do you dislike about Azuga Fleet?

What i dislike is that when other drivers cut you ofd and make you hit the brakes a little harder and it brings down your score drastically. Review collected by and hosted on G2.com.

Response from Tami Strand of Azuga Fleet

edit

Hi Ariel,

Thanks so much for your 5-star review! It’s great to hear that checking your daily score helps you stay more aware behind the wheel. We love knowing our tools can make that kind of difference in your day.

We also understand how frustrating it can be when other drivers force sudden braking that impacts your score. Feedback like yours helps us keep refining the system so it better reflects real-world driving situations.

We really appreciate you sharing your experience and for prioritizing safety on the road!

Steve P.

Pest control technician

Enterprise (> 1000 emp.)

8/16/2025

"Azuga fleet feedback"

5/5

What do you like best about Azuga Fleet?

Suga Fleet helps me identify all my potential driving areas that need improvement, such as speed and erratic driving. Review collected by and hosted on G2.com.

What do you dislike about Azuga Fleet?

It doesn’t take into consideration when someone pulls out in front of you and you have to brake really hard, which obviously gives you a ding on hard braking. Review collected by and hosted on G2.com.

Response from Tami Strand of Azuga Fleet

edit

Hi Steve,

Thanks for taking the time to leave a 5-star review! It’s rewarding to know our tools are making a real impact by helping you spot areas for improvement and keep your driving on track. We also appreciate your note about hard braking in unavoidable situations. Feedback like yours is invaluable as we continue refining our scoring to better reflect real-world driving.

Thanks again for sharing your experience and for prioritizing safety every day!

Brian W.

General Manager Fleet and Delivery Manager

Mid-Market (51-1000 emp.)

8/20/2025

"Route App Review"

5/5

What do you like best about Azuga Fleet?

What I like best about the APP is It is user friendly and has ease of functionality. I believe the APP is applicable to any number of Driver / Delivery Route needs and would recommend the APP for other companies. Review collected by and hosted on G2.com.

What do you dislike about Azuga Fleet?

There are some technical issues with the mapping and orientation of the designated routes. The mapping can reorganize the pins frequently too, especially when adding new data. Review collected by and hosted on G2.com.

Verified User in Professional Training & Coaching

Mid-Market (51-1000 emp.)

8/12/2025

"Azuga is a very useful tool!"

4.5/5

What do you like best about Azuga Fleet?

I like that it keeps track of my speed to hold me accountable. Review collected by and hosted on G2.com.

What do you dislike about Azuga Fleet?

I do not like that the camera will not work without someone connecting it to the vehicle. Review collected by and hosted on G2.com.

Response from Tami Strand of Azuga Fleet

edit

Thank you for taking the time to share your feedback! We’re so glad to hear that Azuga helps you stay accountable on the road and makes it easier to track the vehicles you’ve used, that’s exactly the kind of support we aim to provide.

We also appreciate your note about the camera setup. We understand it can be inconvenient when extra steps are required, and feedback like this helps us identify ways to make the experience smoother in the future.

Roshaunda S.

Kinship Care Coordinator

Mid-Market (51-1000 emp.)

8/12/2025

"Thank you for Safety"

4.5/5

What do you like best about Azuga Fleet?

It keeps me safe while I am driving to my visits. Review collected by and hosted on G2.com.

What do you dislike about Azuga Fleet?

The camera makes me a little nervous when I’m driving Review collected by and hosted on G2.com.

Response from Tami Strand of Azuga Fleet

edit

Hi Roshaunda,

Thank you so much for sharing your experience! We're glad to hear that Azuga is helping you feel safer on the road and supporting you during your visits, that’s exactly what we aim for. We understand that having a camera in the vehicle can take some getting used to, and we truly appreciate your openness about that.

Thanks again for being part of the Azuga family!

Khrystyan M.

Case Manager

Enterprise (> 1000 emp.)

8/12/2025

"Easy to use, fairly accurate"

5/5

What do you like best about Azuga Fleet?

I like the Azuga Fleet automatically connects to the car and its one less thing I have to think about. Review collected by and hosted on G2.com.

What do you dislike about Azuga Fleet?

I feel like sometimes the Azuga app will detect me holding my phone or drinking a drink when I'm not doing that activity. Review collected by and hosted on G2.com.

Response from Tami Strand of Azuga Fleet

edit

Thank you for your 5-star review! We’re glad Azuga is helping take a little stress off your day by connecting automatically to your vehicle, making driving safer and simpler is exactly what we aim for. We also appreciate your note about activity detection. While it’s designed to spot potential risks, we know it isn’t perfect every time, and feedback like yours helps us keep improving.

Thanks again for sharing your experience and for being a part of the Azuga community, we’re happy to share the road with you!