Bold Commerce Reviews & Product Details

I am the CTO of Trainz.com, a retail e-commerce company with an annual revenue of approximately $18 million, and an Enterprise level user of the Bold Loyalty Points and Rewards App. We have approximately 65,000 users in our Bold Loyalty program. It has it's flaws, but we have been able to grow a significant loyalty program, and using their Recurring Membership program have over 1000 Private Car members who pay for a premium membership. It's a key part of our business. Review collected by and hosted on G2.com.

The Bold Loyalty app has been down for approximately five days now, since Thursday October 12th. Most widgets on the Administrative console are inoperative and show only spinning "loading" indicators. We believe we need to upgrade to the next tier, but are unable to do so. As a result, our end-users cannot redeem their points, which is causing us to hemorrhage loyalty members and premium memberships. Our business is being materially damaged by this outage.

Our I.T. staff member contacted Shop Circle support about this outage on Friday October 13th, and has followed up more than ten times since then, but there has been no discernable progress on fixing the outage. The typical response he has received is "We are working on it" and "We will refer this to the development team." Attempts to escalate to a manager have been rebuffed or ignored. It is now the evening of October 17th, five days since this outage began.

We have made our business dependent on the Bold Loyalty Points and Rewards and this is turning out to be a terrible mistake. Review collected by and hosted on G2.com.

I love how easy it is to use bold, and they have great customer service. Their subscription was easy to integrate into our store. We use it on a daily basis and really on it. Review collected by and hosted on G2.com.

I don't like the new payment update feature that leaves it in the customer's hands. Review collected by and hosted on G2.com.

Not much to be honest. It looks ok but the integration is not pretty UI. Review collected by and hosted on G2.com.

Don't care about your site is not working.They just collect money and don't care. It's a scam! Review collected by and hosted on G2.com.

Bold Commerce, specifically Bold subscriptions is great for retaining customers, especially in the healthy industry, allowing them to receive their supplements exactly once the other finishes. Review collected by and hosted on G2.com.

There is still room for improvement, I don't dislike anything in particular, does everything I need it to do so no specific complaints, maybe making the process of installing even more simple might be good. Review collected by and hosted on G2.com.

Integration with our Shopify website is simple and updating the store locations is easy and instant (as it should be) Review collected by and hosted on G2.com.

Since we operate two websites (one US and one Canadian) we have to have two separate directories of stores Review collected by and hosted on G2.com.

I contacted this company to create an e-commerce skincare company. they were missing deadlines about 20 percent of the time but finished the product under the Enterprise account. I decided to continue working with them to get the Landing page and marketing done ( due to me having two other businesses I run) and upgraded to the ADV. within two weeks they had no idea what account was mine and had done no work. when I contacted them asking what was going on they started putting completion dates on the Monday.com account they manage projects. over the coming weeks, they completely forgot about my project and were missing all of their own deadlines. i had to constantly remind them and unfortunately, they almost completely stopped responding to my messages asking for updates and verification on things being done. Then when I finally said enough was enough and requested a refund, they told me they were processing it and I would receive an email( which i never received) and completely blocked my account.

They do not allow you to call them through the process to get clarification and force the whole interactions to be done through text. I will be reporting Bold business group 2021 to the better business bureau but I'm pretty sure they are not an established and legal business. Review collected by and hosted on G2.com.

the most helpful part was the use of Monday.com/ I think that is a good company Review collected by and hosted on G2.com.

I use both Blod Product Options and Upsell product for shopify since almost 4 years now. Review collected by and hosted on G2.com.

The product is simple to use, and the team is really helpful! I've used the support, and jordan and Julian help me to resolve an issue that was not even due to bold options!! Review collected by and hosted on G2.com.

Nothing. Terrible company. Terrible customer service. Review collected by and hosted on G2.com.

Everything. Literally every other option is better. Review collected by and hosted on G2.com.

i used Bold Subscriptions to set up a new subscription service with my shopify cart. Review collected by and hosted on G2.com.

it was easy to set up.....but, what i thought was set up turned into a fools mission of runaround garbage Review collected by and hosted on G2.com.

Subscriptions/Recurring Orders, Upsell, Multi-currency, Product Options Review collected by and hosted on G2.com.

Customer service team is the BEST...timely responses, efficient, and they help and teach me how to work with the Bold Apps. I am not tech savvy, but the team at Bold never made me feel that way. Bold agents were professional, courteous, and helped me with the set-up, all of my redundant and crazy questions, and never let any case go without proper and final resolution. Very happy with their response time. Amazing customer service with a hands-on approach that keeps us assured and confident that our web site with recurring orders, Bold Brain, Upsell, Product options, etc. is humming along perfectly! Review collected by and hosted on G2.com.