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BrightGauge

By ConnectWise

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BrightGauge Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use in BrightGauge, allowing for quick dashboard creation without a steep learning curve. (4 mentions)
Users find BrightGauge's easy creation of dashboards and reports incredibly intuitive and user-friendly, enhancing their workflow. (3 mentions)
Users praise the automation capabilities of BrightGauge, which enhance data visualization and reporting efficiency. (2 mentions)
Users value the effective team collaboration facilitated by BrightGauge, enhancing accountability and focus on service delivery. (2 mentions)
Users value the effective data visualization of BrightGauge, enhancing understanding and teamwork through automated reports and dashboards. (2 mentions)
Users experience data inaccuracy with some integrations in BrightGauge, affecting the quality of displayed information. (1 mentions)
Users note the high costs associated with BrightGauge subscriptions, desiring more affordable integration options. (1 mentions)
Users find limited options in BrightGauge, which can restrict their experience despite its ease of use. (1 mentions)
Users note the missing integrations and poor data display of some, like Liongard, impacting usability. (1 mentions)
Users face limited reporting capabilities, struggling with basic counts and insufficient data intelligence for deeper insights. (1 mentions)

5 Pros or Advantages of BrightGauge

1. Ease of Use
Users value the ease of use in BrightGauge, allowing for quick dashboard creation without a steep learning curve.
See 4 mentions

See Related User Reviews

YB

Yihad B.

Mid-Market (51-1000 emp.)

5.0/5

"Best Reporting and Dashboard Tool"

What do you like about BrightGauge?

It's perfect to show data to our customers in new formats, instead of using the clasic CSV file we can have everything in a dashboard, reports that to

EW

Eileen W.

Small-Business (50 or fewer emp.)

5.0/5

"Great Tool for Visual KPI's & Current Data"

What do you like about BrightGauge?

Ease of use, it does not have a huge learning curve as long as you know the data source

2. Easy Creation
Users find BrightGauge's easy creation of dashboards and reports incredibly intuitive and user-friendly, enhancing their workflow.
See 3 mentions

See Related User Reviews

Cassie K.
CK

Cassie K.

Small-Business (50 or fewer emp.)

5.0/5

"So easy to create custom reports and dashboards!"

What do you like about BrightGauge?

I find that it is incredibly intuitive and easy to learn how to build custom reports and dashboards. The interface is very easy to navigate.

Tamir S.
TS

Tamir S.

Small-Business (50 or fewer emp.)

5.0/5

"An amazing, convenient, simple, and highly user-friendly system."

What do you like about BrightGauge?

First, its GUI is amazing and easy to understand. Second, the ability to create boards and graphs independently, without the need for development, is

3. Automation
Users praise the automation capabilities of BrightGauge, which enhance data visualization and reporting efficiency.
See 2 mentions

See Related User Reviews

YB

Yihad B.

Mid-Market (51-1000 emp.)

5.0/5

"Best Reporting and Dashboard Tool"

What do you like about BrightGauge?

It's perfect to show data to our customers in new formats, instead of using the clasic CSV file we can have everything in a dashboard, reports that to

Tharwat A.
TA

Tharwat A.

Mid-Market (51-1000 emp.)

5.0/5

"great ticket metrics tool"

What do you like about BrightGauge?

visualizing data, offering real-time dashboards and automated reports for both clients and internal use

4. Team Collaboration
Users value the effective team collaboration facilitated by BrightGauge, enhancing accountability and focus on service delivery.
See 2 mentions

See Related User Reviews

Tamir S.
TS

Tamir S.

Small-Business (50 or fewer emp.)

5.0/5

"An amazing, convenient, simple, and highly user-friendly system."

What do you like about BrightGauge?

First, its GUI is amazing and easy to understand. Second, the ability to create boards and graphs independently, without the need for development, is

Verified User
E

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great Visualization Tool"

What do you like about BrightGauge?

Brightgauge helps convey what's important to me as the Director of Service to the rest of my team. It allows us to use the visualized data to summariz

5. Visualization
Users value the effective data visualization of BrightGauge, enhancing understanding and teamwork through automated reports and dashboards.
See 2 mentions

See Related User Reviews

YB

Yihad B.

Mid-Market (51-1000 emp.)

5.0/5

"Best Reporting and Dashboard Tool"

What do you like about BrightGauge?

It's perfect to show data to our customers in new formats, instead of using the clasic CSV file we can have everything in a dashboard, reports that to

Verified User
E

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great Visualization Tool"

What do you like about BrightGauge?

Brightgauge helps convey what's important to me as the Director of Service to the rest of my team. It allows us to use the visualized data to summariz

5 Cons or Disadvantages of BrightGauge

1. Data Inaccuracy
Users experience data inaccuracy with some integrations in BrightGauge, affecting the quality of displayed information.
See 1 mentions

See Related User Reviews

YB

Yihad B.

Mid-Market (51-1000 emp.)

5.0/5

"Best Reporting and Dashboard Tool"

What do you dislike about BrightGauge?

Some integrations are missing, and some integrations don't display the data really good, for ex Liongard.

2. Expensive
Users note the high costs associated with BrightGauge subscriptions, desiring more affordable integration options.
See 1 mentions

See Related User Reviews

Verified User
E

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great Visualization Tool"

What do you dislike about BrightGauge?

More free data sources is always welcome, so we can integrate even more into Brightgauge without increasing the cost burden we are already signed up f

3. Limited Options
Users find limited options in BrightGauge, which can restrict their experience despite its ease of use.
See 1 mentions

See Related User Reviews

Verified User
E

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Solid Platform but has some limitations"

What do you dislike about BrightGauge?

Whilst its easy to use it does have some limitations

4. Missing Features
Users note the missing integrations and poor data display of some, like Liongard, impacting usability.
See 1 mentions

See Related User Reviews

YB

Yihad B.

Mid-Market (51-1000 emp.)

5.0/5

"Best Reporting and Dashboard Tool"

What do you dislike about BrightGauge?

Some integrations are missing, and some integrations don't display the data really good, for ex Liongard.

5. Reporting Issues
Users face limited reporting capabilities, struggling with basic counts and insufficient data intelligence for deeper insights.
See 1 mentions

See Related User Reviews

Tharwat A.
TA

Tharwat A.

Mid-Market (51-1000 emp.)

5.0/5

"great ticket metrics tool"

What do you dislike about BrightGauge?

limited ability to create detailed reports beyond basic counts and sums, as well as the lack of intelligence to help users understand data beyond what

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BrightGauge Reviews (34)

Reviews

BrightGauge Reviews (34)

4.6
34 reviews
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Tharwat A.
TA
IT Asset Manager
Information Technology and Services
Mid-Market (51-1000 emp.)
"great ticket metrics tool"
What do you like best about BrightGauge?

visualizing data, offering real-time dashboards and automated reports for both clients and internal use Review collected by and hosted on G2.com.

What do you dislike about BrightGauge?

limited ability to create detailed reports beyond basic counts and sums, as well as the lack of intelligence to help users understand data beyond what's already in the SQL queries Review collected by and hosted on G2.com.

EW
Owner/Partner of CW PSA/CPQ Consulting Firm
Small-Business (50 or fewer emp.)
"Great Tool for Visual KPI's & Current Data"
What do you like best about BrightGauge?

Ease of use, it does not have a huge learning curve as long as you know the data source Review collected by and hosted on G2.com.

What do you dislike about BrightGauge?

More datapoints are always welcome, sometimes I am missing one I want Review collected by and hosted on G2.com.

Tamir S.
TS
ceo
Small-Business (50 or fewer emp.)
"An amazing, convenient, simple, and highly user-friendly system."
What do you like best about BrightGauge?

First, its GUI is amazing and easy to understand. Second, the ability to create boards and graphs independently, without the need for development, is a huge advantage.

And, of course, the option to provide viewing access to many employees at no cost is a significant benefit. Review collected by and hosted on G2.com.

What do you dislike about BrightGauge?

There’s nothing I don’t like; it’s very convenient. Review collected by and hosted on G2.com.

Cassie K.
CK
Partner
Small-Business (50 or fewer emp.)
"So easy to create custom reports and dashboards!"
What do you like best about BrightGauge?

I find that it is incredibly intuitive and easy to learn how to build custom reports and dashboards. The interface is very easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about BrightGauge?

It can be slow to work in at times, and I wish it could do some more advanced calculations. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
EI
Small-Business (50 or fewer emp.)
"Great Visualization Tool"
What do you like best about BrightGauge?

Brightgauge helps convey what's important to me as the Director of Service to the rest of my team. It allows us to use the visualized data to summarize what and where we need to focus our collective efforts. Brightgauge helps us encapsulate parts of our service delivery and assign it to a stakeholder within my team, so we can easily hold each other accountable, and support each other when we know a metric has breached the bandwidth of an individual or team. Additionally, the customer support team is fantanstic in figuring out where we have gone wrong. Review collected by and hosted on G2.com.

What do you dislike about BrightGauge?

More free data sources is always welcome, so we can integrate even more into Brightgauge without increasing the cost burden we are already signed up for in various platforms. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
EI
Mid-Market (51-1000 emp.)
"Solid Platform but has some limitations"
What do you like best about BrightGauge?

Integration with our product stack is great

Relatively easy to build out gauges, dashboards and reports Review collected by and hosted on G2.com.

What do you dislike about BrightGauge?

Whilst its easy to use it does have some limitations Review collected by and hosted on G2.com.

YB
Director of Operations
Mid-Market (51-1000 emp.)
"Best Reporting and Dashboard Tool"
What do you like best about BrightGauge?

It's perfect to show data to our customers in new formats, instead of using the clasic CSV file we can have everything in a dashboard, reports that took us hours to make are now automated thanks to brightgauge. Review collected by and hosted on G2.com.

What do you dislike about BrightGauge?

Some integrations are missing, and some integrations don't display the data really good, for ex Liongard. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
AC
Mid-Market (51-1000 emp.)
"Business enabler"
What do you like best about BrightGauge?

Enables better decision making with data that matters to me Review collected by and hosted on G2.com.

What do you dislike about BrightGauge?

Sometimes tough to make the gauge I want Review collected by and hosted on G2.com.

BK
Manager of Systems Engineering
Small-Business (50 or fewer emp.)
"True Client Response Reporting"
What do you like best about BrightGauge?

BrightGauge has allowed us to show true metrics within our website and to our team. They give you so many options for reporting that can be used for QBRs, anonomous feedback on your sites and its a powerful tool to help your team grow stronger. Review collected by and hosted on G2.com.

What do you dislike about BrightGauge?

Soemtimes the reports can be difficult to fine toon how you want them to be. You never know going into a QBR exactly what each client wants to see within Metrics, theres a bit of trial and error at times with it. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Mid-Market (51-1000 emp.)
"Powerful Data Visualization"
What do you like best about BrightGauge?

It provides a user-friendly interface for creating and customizing visually appealing dashboards, allowing users to gain actionable insights from their data effortlessly. Review collected by and hosted on G2.com.

What do you dislike about BrightGauge?

It has limited support integration with many popular data sources and platforms. I would like to see expanded support for additional systems or more advanced data manipulation options. Review collected by and hosted on G2.com.