The G2 on Customerscore.io

Customerscore.io Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users commend the automation features of Customerscore.io, enhancing upsell opportunities and improving customer engagement effectively. (8 mentions)

Users value the intuitive interface and real-time analytics of Customerscore.io, enhancing customer engagement and satisfaction. (7 mentions)

Users appreciate the ease of use of Customerscore.io, enjoying seamless setup and essential features without unnecessary complexity. (6 mentions)

Users value the proactive nature of Customerscore.io, enhancing engagement and improving customer satisfaction effectively. (6 mentions)

Users commend the responsive customer support of CustomerScore.io, enhancing their overall experience with effective assistance. (4 mentions)

Users face dependency issues due to incomplete CRM integration, though helpful links somewhat mitigate the inconvenience. (1 mentions)

Users mention a small learning curve during setup that may require time to become fully proficient. (1 mentions)

Top Pros or Advantages of Customerscore.io

1. Automation

Users commend the automation features of Customerscore.io, enhancing upsell opportunities and improving customer engagement effectively.

See 8 mentions

See Related User Reviews

TB

Todd B.

Small-Business (50 or fewer emp.)

5.0/5

"Proactive insights that drive customer retention"

What do you like about Customerscore.io?

The customer segmentation and health scoring are extremely helpful—automates visibility into who needs attention.

M

Martina .

Mid-Market (51-1000 emp.)

5.0/5

"Boost upsell revenue"

What do you like about Customerscore.io?

We were able to dramatically speed up upsell revenue. Customerscore gave us great visibility into accounts that are ripe for upsell and expand them wi

2. Engagement Improvement

Users value the intuitive interface and real-time analytics of Customerscore.io, enhancing customer engagement and satisfaction.

See 7 mentions

See Related User Reviews

PD

Peter D.

Small-Business (50 or fewer emp.)

4.5/5

"customerscore.io has transformed how we understand our customers"

What do you like about Customerscore.io?

customerscore.io offers an intuitive interface that makes tracking customer engagement straightforward. The real-time analytics and customizable dashb

A

Adam .

Mid-Market (51-1000 emp.)

5.0/5

"Proactive Customer Insights at Your Fingertips"

What do you like about Customerscore.io?

CustomerScore.io offers a seamless way to monitor customer engagement. The real-time dashboards and intuitive scoring system allow us to identify at-r

3. Ease of Use

Users appreciate the ease of use of Customerscore.io, enjoying seamless setup and essential features without unnecessary complexity.

See 6 mentions

See Related User Reviews

IH

Iva H.

Small-Business (50 or fewer emp.)

5.0/5

"Delivers Everything You Need"

What do you like about Customerscore.io?

CustomerScore has exceeded my expectations in every way. From an easy, straightforward setup to a highly responsive support team, it’s been a smooth e

MJ

Martin J.

Mid-Market (51-1000 emp.)

5.0/5

"Great value for money"

What do you like about Customerscore.io?

We immediatelly see which customers are ready to churn. The platform is easy to set-up and we have all the features we need without any fluff of the b

4. Proactivity

Users value the proactive nature of Customerscore.io, enhancing engagement and improving customer satisfaction effectively.

See 6 mentions

See Related User Reviews

PD

Peter D.

Small-Business (50 or fewer emp.)

4.5/5

"customerscore.io has transformed how we understand our customers"

What do you like about Customerscore.io?

customerscore.io offers an intuitive interface that makes tracking customer engagement straightforward. The real-time analytics and customizable dashb

DR

Dalibor R.

Small-Business (50 or fewer emp.)

5.0/5

"Smart alerts and playbooks improve team efficiency"

What do you like about Customerscore.io?

Churn prediction and upsell opportunity detection empower our CS team to act proactively.

5. Customer Support

Users commend the responsive customer support of CustomerScore.io, enhancing their overall experience with effective assistance.

See 4 mentions

See Related User Reviews

IH

Iva H.

Small-Business (50 or fewer emp.)

5.0/5

"Delivers Everything You Need"

What do you like about Customerscore.io?

CustomerScore has exceeded my expectations in every way. From an easy, straightforward setup to a highly responsive support team, it’s been a smooth e

A

Adam .

Mid-Market (51-1000 emp.)

5.0/5

"Proactive Customer Insights at Your Fingertips"

What do you like about Customerscore.io?

CustomerScore.io offers a seamless way to monitor customer engagement. The real-time dashboards and intuitive scoring system allow us to identify at-r

Top Cons or Disadvantages of Customerscore.io

1. Dependency Issues

Users face dependency issues due to incomplete CRM integration, though helpful links somewhat mitigate the inconvenience.

See 1 mentions

See Related User Reviews

TD

Tereza D.

Small-Business (50 or fewer emp.)

5.0/5

"Efficient and User-Friendly Retention Tool for our SaaS Business"

What do you dislike about Customerscore.io?

There’s not much to dislike about CustomerScore.io as it is really helpful tool we use on daily basis. If anything, the lack of full integration with

2. Learning Curve

Users mention a small learning curve during setup that may require time to become fully proficient.

See 1 mentions

See Related User Reviews

VM

Václav M.

Small-Business (50 or fewer emp.)

4.5/5

"Customer health analytics made simple"

What do you dislike about Customerscore.io?

So far nothing to complain about—small learning curve at setup perhaps.

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DS

Dita S.

Software Product Manager

Small-Business (50 or fewer emp.)

4/24/2025

"Reliable and effective tool for managing customer success at scale"

5/5

What do you like best about Customerscore.io?

CustomerScore.io has become a key part of our customer success toolkit. It allows us to clearly identify which customers need attention and when, without having to scale our team disproportionately. The segmentation and scoring features are especially useful, and the ability to automate follow-ups helps us stay efficient while keeping customer engagement high. The platform is intuitive and easy to use, but still offers the depth we need to drive results. Review collected by and hosted on G2.com.

What do you dislike about Customerscore.io?

So far, we’ve been very satisfied with the platform. It meets our current needs well, and the support team is responsive and helpful whenever we have questions or ideas. Review collected by and hosted on G2.com.

PH

Petr H.

Product Marketing Manager

Small-Business (50 or fewer emp.)

7/21/2025

"Proactive alerts with big impact!"

4.5/5

What do you like best about Customerscore.io?

Smart alerts notify us exactly when a customer starts slipping. Review collected by and hosted on G2.com.

What do you dislike about Customerscore.io?

There are some small limitations to alert customization, but the overall experience is fine. Review collected by and hosted on G2.com.

TB

Todd B.

Head of Global Strategic Partnerships

Small-Business (50 or fewer emp.)

8/1/2025

"Proactive insights that drive customer retention"

5/5

What do you like best about Customerscore.io?

The customer segmentation and health scoring are extremely helpful—automates visibility into who needs attention. Review collected by and hosted on G2.com.

What do you dislike about Customerscore.io?

Nothing much so far—maybe minor UI quirks but support addresses them quickly. Review collected by and hosted on G2.com.

LH

Lukas H.

Director of Channel

Mid-Market (51-1000 emp.)

7/1/2025

"Seamless customer health insights"

4/5

What do you like best about Customerscore.io?

I love the combined view of customer health and engagement triggers. The automated playbooks and clear scoring dashboard empower our CSMs to act decisively. Review collected by and hosted on G2.com.

What do you dislike about Customerscore.io?

Very minor quirks here and there, but support fixes them fast—no real drawbacks. Review collected by and hosted on G2.com.

AH

Anna H.

Customer Succes manager

Small-Business (50 or fewer emp.)

8/1/2025

"Scalable tool for churn prevention and growth"

4.5/5

What do you like best about Customerscore.io?

The automated playbooks and smart alerts keep engagement active without manual effort. Review collected by and hosted on G2.com.

What do you dislike about Customerscore.io?

Very minor things here and there, but support resolves them fast, no real issue. Review collected by and hosted on G2.com.

DR

Dalibor R.

Business Development

Small-Business (50 or fewer emp.)

8/5/2025

"Smart alerts and playbooks improve team efficiency"

5/5

What do you like best about Customerscore.io?

Churn prediction and upsell opportunity detection empower our CS team to act proactively. Review collected by and hosted on G2.com.

What do you dislike about Customerscore.io?

No major dislikes; very minor details if anything, but excellent support helps. Review collected by and hosted on G2.com.

VM

Václav M.

Customer Success Engineer

Small-Business (50 or fewer emp.)

8/5/2025

"Customer health analytics made simple"

4.5/5

What do you like best about Customerscore.io?

Fast onboarding via integrations and clear dashboards make setup seamless. Review collected by and hosted on G2.com.

What do you dislike about Customerscore.io?

So far nothing to complain about—small learning curve at setup perhaps. Review collected by and hosted on G2.com.

MS

mikhail S.

PM

Mid-Market (51-1000 emp.)

7/1/2025

"Proactive Retention Made Easy"

5/5

What do you like best about Customerscore.io?

The segmentation and automated alerts give us clarity on who needs attention, and smart playbooks automate outreach—saving hours of manual work. Review collected by and hosted on G2.com.

What do you dislike about Customerscore.io?

So far nothing—support has been responsive and the platform works smoothly. Review collected by and hosted on G2.com.

KA

Kristof A.

Country manager

Mid-Market (51-1000 emp.)

7/1/2025

"Data-driven customer success"

4/5

What do you like best about Customerscore.io?

Real‑time dashboards combined with intelligent scoring enable us to spot churn or upsell trends instantly. The HubSpot integrations make it plug‑and‑play. Review collected by and hosted on G2.com.

What do you dislike about Customerscore.io?

Nothing major—any small questions were resolved quickly by their team. Review collected by and hosted on G2.com.

TH

Tomáš H.

Chief Business Development Officer

Small-Business (50 or fewer emp.)

4/17/2025

"Powerful tool for customer experience"

5/5

What do you like best about Customerscore.io?

CustomerScore.io is a great tool to improve customer experience of your clients. Thanks to various type of automations and segmentation options, we have been able to establish multiple touch points over the course of customer subscription to established higher engagement. Not only that, thats to actively reaching to customer prior the renewal, we have been able to significantly increase revenues via upgrades.

Easy to use, yet power tool which we love ! Review collected by and hosted on G2.com.

What do you dislike about Customerscore.io?

There is nothing to dislike at this point. Team is very supportive, providing stellar support and releasing new functions and features to enhance the experience with the platform. Review collected by and hosted on G2.com.