ChurnZero Pricing Overview

edit

ChurnZero has not provided pricing information for this product or service. This is common practice for software sellers and service providers. Contact ChurnZero to obtain current pricing.

Pricing Insights

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

11 months

Average Discount

11%

Perceived Cost

$$$$$

How much does ChurnZero cost?

Data powered by BetterCloud.

Estimated Price

$$k - $$k

Per Year

Based on data from 11 purchases.

Top-Rated Alternatives

View All Alternatives

ChurnZero Pricing Reviews

(2)

Francisco E.

Customer Success Team lead

Computer Software

Mid-Market (51-1000 emp.)

5/28/2025

"ChurnZero is a best Tool to Improve my Job. Highly recommended!"

5/5

What do you like best about ChurnZero?

- Alerts for each segment created

- Ability to segment accounts by any possible metric

- Being able to take endless factors into account to create a Churn score for each account

- A number that calculates the probability to churn.

-CZ integrations with other platforms are very useful for me

- gives us automation to our workflow to our CS Team

- Customer Journey is great.

- Survey about CSAT and NPS

-Health Score

- Email Marketing

-To-Do List

- Better understanding of which clients are high/medium/low risk of churning

- I can stay more in touch with all of my accounts and it takes much less time

-Custom Dashboards Review collected by and hosted on G2.com.

What do you dislike about ChurnZero?

We must spend a lot of time to configure it since it has many possibilities and although the system is user-friendly, it sometimes takes its time.

If I edit my name it modifies all the segments to which I am associated

CZ is constantly improving so I always see possibilities for them to add functionality.

it's hard to find negatives to the product. Review collected by and hosted on G2.com.

What problems is ChurnZero solving and how is that benefiting you?

CZ helps us improve our tracking of account behavior and predicts us about account changes and health. We can also segment and create alerts when the parameters evaluated in the segments are met. It really helps us fight churn.

We're helping provide more customers with greater value by looking at their activity through ChurnZero before having conversations to see usage data and figure out who isn't getting the full use out of the platform and may need additional help.

I can keep track of the accounts of each member of our team in order to organize the tasks of each member of the customer success team Review collected by and hosted on G2.com.

Nate H.

Customer Success Rep

Small-Business (50 or fewer emp.)

12/10/2024

"Great at customer tracking, but lacking in other areas"

3/5

What do you like best about ChurnZero?

On the customer tracking side it was awesome. Very robust, and good at tracking customer lifecycle, and building out automation for it. Review collected by and hosted on G2.com.

What do you dislike about ChurnZero?

It had the start of additional features, like in app guides, checklists, and other items. But they never worked well, and they were limited to the single page. Not as robust as other in app tools. Then the cost was extreme for what you got. Review collected by and hosted on G2.com.