Coveo Pricing Overview

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A search engine for a multi-site, multi-source digital experience.

Enterprise

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Omnichannel search, recommendation, and content personalization

Start with search, then add capabilities and capacity to grow your relevance as you go.

Coveo has 2 pricing editions. A free trial of Coveo is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.

Pricing information for Coveo is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Coveo must be conducted with the seller.

*A Coveo query is any action that requires a response from the index, meaning that query suggestions do not qualify as queries. Other commercial search engines may count every keystroke as separate queries, a critical factor when considering total cost of ownership.

Pricing information was last updated on October 09, 2024

Pricing Insights

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

20 months

Average Discount

Perceived Cost

$$$$$

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Coveo Pricing Reviews

(2)

Lovely R.

Senior Software Engineer

Enterprise (> 1000 emp.)

8/8/2023

"Best Search Service Provider for Support and Marketing"

5/5

What do you like best about Coveo?

Coveo truly shines as the finest search service provider. Our fantastic support team effortlessly pinpoints the articles we need, even amid the sea of content penned by our organization. This brings forth solutions that bring a smile to both our clients and agents. One of these nifty features involves linking articles to Salesforce cases. Coveo comes complete with its very own set of analytics tools. These tools provide us with loads of information, helping us figure out which articles are worth crafting and how to best assist our beloved customers. Those reports also give us insights into what users are after and what they find challenging.

But here's the icing on the cake: Coveo's Senior Customer Success Manager, Kalla. She's an email away, always ready to answer our questions with a friendly touch. Kalla's like a treasure trove of insights on how to make the most of Coveo. Plus, she's a champ at sharing documents and training resources, making it a breeze for us to bring all these wonderful features to life. It's safe to say that Kalla and Coveo together make a winning team! Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Navigating Coveo's admin platform can be a bit challenging, especially when it comes to handling the reporting section. Additionally, to truly grasp its workings, you might find yourself delving into various articles and watching several instructional videos. It's worth noting that this learning curve exists, but with a bit of effort and exploration, you'll be able to make the most of Coveo's features. Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

Coveo plays a vital role in trimming down the time our agents invest in searching for solutions to address customer issues. Moreover, it aids us in pinpointing which articles should be our next focus and which videos can have a more significant influence on our customers. This all adds up to a smoother customer service experience and more effective content creation. Review collected by and hosted on G2.com.

Response from Ilana Mack of Coveo

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Thank you for your thoughtful review. We're glad Coveo has been a valuable tool for your team and appreciate your feedback on the admin platform's learning curve. We’re continually working to improve the user experience and your input helps guide those efforts. Please feel free to reach out if you need further assistance.

Verified User in Consulting

Enterprise (> 1000 emp.)

8/7/2025

"Coveo pricing model is not practical - Budget nightmares"

1/5

What do you like best about Coveo?

The federated search capability is especially strong, helping users get to the right content fast with contextual, AI-powered results across fragmented data sources Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Coveo has a steep learning curve and often requires dedicated developer time to configure even moderately complex use cases. Documentation can be vague or outdated, and the admin interface isn’t as intuitive as it should be for a product at this level. Also, indexing delays and lack of true semantic search can frustrate users expecting modern, Google-like behavior.

Finally, the consumption-based pricing model makes it hard to predict costs—especially for enterprise-scale implementations Review collected by and hosted on G2.com.

Response from Tracy Carson of Coveo

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Hi there - I'm here to help. Our team will be happy to spend time with you -- reviewing your implementation and ensuring it's optimized. I recommend connecting with your CSM or Account Manager as soon as possible.