Crisp Data Platform Reviews & Product Details

Platform is very user friendly...easy to navigate and understand. The layout is clean and clearly defined. My integration specialist is super helpful and always responds quickly whenever I have questions or need assistance with errors. The customer support team has been amazing over the years and I'm extremely grateful for all of their help navigating the world of EDI! Review collected by and hosted on G2.com.

If idle for too long and the system times out, it doesn't actually log you out so you can just log in again...instead, it keeps you in the platform but won't allow you to do anything. I find this a bit frustrating because then I have to log out a few times and refresh my browser or it stays frozen (even after logging out and back in again). Review collected by and hosted on G2.com.

I find that its user friendly, and straight forward on what needs to be done. Review collected by and hosted on G2.com.

Sometimes there is tax issues or the mapping for certain customers is incorrect or hasn't been updated.

While preparing shipments, when a quantity is at zero, we set the pack quantity to be zero in both boxes. Meaning there should be no quantities of that style populating when applying and processing the order. However, when we click apply, the box count remains the same. When we click edit order, we can see that all quantities put at zero initially have been packed in the cartons in the shipment and we then have to manually adjust every single store to match the style’s quantities and delete cartons

Sometimes the data is missing when we edit quantities, or it will not appear for whomever edited the order but someone will log in and go to the shipment and see the correct quantities. Also, takes a while for sales order to appear on POs. The site crashes or freezes and we have to re-do our work or log back in to complete the process. Review collected by and hosted on G2.com.

Crisp continues to build upon their core business, creating new retail connectors and branching out into EDI connections. Additionally, they are investing in creating strong, out of the box, dashboards for their clients to get more value out of the data. With all of this normalized data, Crisp understands that AI will be a strong component of their product offering in the future and has published open source AI notebooks for clients to leverage as a starting point for our internal AI initiatives. Review collected by and hosted on G2.com.

Further normalization across different datasets. While the underlying data across data sources may be different, it would be nice to see frameworks of normalization across different datasets above what exists today. Today, there are aggregated sales and inventory tables across multiple retailers, but for a channel such as Amazon, is there a way to combine multiple Amazon accounts together? Vendor Central and seller central combined? Amazon sales and inventory in addition to Amazon Ad data? Pushing into further use cases here would be helpful. Review collected by and hosted on G2.com.

What I like best about the Crisp Data Platform is how easy it is to access and visualize retailer POS data in near real-time. The platform streamlines our reporting and makes it easier to identify trends, out-of-stocks, and sales opportunities across accounts without needing to manipulate large datasets manually. Review collected by and hosted on G2.com.

While the platform is overall very useful, some filters and customization options can feel a bit limited when trying to drill down into specific segments or date ranges. More flexibility would make it even more powerful for deep-dive analysis. Review collected by and hosted on G2.com.

The crisp platform has helped my company to grow distribution in targeted accounts by being able to identify the opportunities for regions, stores and skus. It is easy to set up and makes it easy to update if focuses change. the training I received and the follow up assisted int he quick learning of the system. The reports have become my Monday morning ritual. Review collected by and hosted on G2.com.

I would like the ability to use the both the Supervalu along with the UNFI , piece as i have accounts pulling from both. Review collected by and hosted on G2.com.

What I like best about the Crisp Data Platform is how it streamlines our EDI integration and makes data management seamless. The platform is reliable, intuitive, and supported by a team that is always responsive. In particular, having a dedicated specialist like Colleen ensures that any questions or issues are handled quickly and efficiently, making our operations run smoothly. Review collected by and hosted on G2.com.

The only downside we’ve experienced with the Crisp Data Platform is that initiating new projects can sometimes take up to two weeks, as their team is busy. That said, once a project is underway, the support and execution are excellent. Review collected by and hosted on G2.com.

Honestly, the best part of working with Crisp has been how easy and human the whole experience is. We actually speak to an account manager weekly who we love and who fully understands both EDI and our business — not just someone who runs a ticket on our query and can't explain the technical aspects to the software engineers on their team. That’s a huge difference compared to other EDI providers we’ve worked with in the past, where the account reps had zero technical knowledge and every small trading partner issue turned into a week-long back-and-forth.

On top of that, the platform itself is clean, intuitive, and does exactly what we need - if it doesn't do what we need they will customize and improve their system and not charge through the roof. It feels like a genuine partnership and they are an extension of our team. Review collected by and hosted on G2.com.

There’s not a lot to dislike, but if I had to pick something, it would be that the portal could continue to improve - something they are working on. Review collected by and hosted on G2.com.

I love the data catalog feature in Crisp Data Platform which simplifies understanding of data availability and assists in smoothly integrating data into our warehouse. I appreciate the support from our account manager who helped familiarize us with potential challenges. This platform improves our forecasting capabilities, enabling us to maintain a healthy inventory. Understanding data elements without individual retailer’s tools is invaluable. The process of setting up was efficient and easy, with the benefit of easy comprehension of available data from retailers, which makes it impressive. Review collected by and hosted on G2.com.

I would like the Crisp Data Platform to add calculations on top of the raw data they send us. Specifically, having change log information to show day-over-day changes would be helpful. Review collected by and hosted on G2.com.

Easy to use and navigate; User friendly and allows for multiple users to be logged in at the same time. Review collected by and hosted on G2.com.

Still working on allowing multiple clients under 1 user. Has been in process for several months with no solution yet. Review collected by and hosted on G2.com.

This is a service we use daily, with very minimal issues. The EDI team has bent over backwards to help us when urgent needs come up. They give us the time and attention we need to resolve any issues that arise, unlike other EDI providers (like SPS). Everyone we've interacted with is professional and experienced, and overall great to work with. Review collected by and hosted on G2.com.

Some things (new implementations) take longer to work through than expected, which has made some processes a bit manual - though the Crisp team has helped us by taking on a lot of that manual work. Their new portal, while more user friendly, is a bit buggier. Review collected by and hosted on G2.com.