Docusign Reviews & Product Details - Page 4

DocuSign truly shines in its simplicity. For both senders and signers, the interface is incredibly intuitive. It also integrates seamlessly with our ATS, Greenhouse that allows for a smoother workflow and minimizes the need for manual document transfer. The ability to create and re-use templates is a huge time saver for our team, it eliminates repetitive setup and ensures consistency! Review collected by and hosted on G2.com.

Sometimes we encounter minor formatting inconsistencies when uploading PDF docs, there can be instances where fields don't align perfectly or text shifts. Also the need to resize the automatic free text fields from tokens could be better. Review collected by and hosted on G2.com.

Docusign helps us manage and quickly send out documents for signing. It allows us to centralise all HR related documents in one place and see what’s complete and what isn’t. Review collected by and hosted on G2.com.

The user interface could be made easier r Review collected by and hosted on G2.com.

Ease of use is a key consideration for our staff and our clients. I don't have anything to say about the downside, I haven't found any. Teaching staff how to use this daily has been easy. Review collected by and hosted on G2.com.

Nothing, the functionality is great. I like that the platform is not overwhelming. Review collected by and hosted on G2.com.

The interface is easy for end-users to sign documents Review collected by and hosted on G2.com.

I have been a systems admin for over 4 years - I've learned how to administrate programs such as Salesforce, Microsoft 365, various CRMS and telephony systems. I can confidently say the admin console is cumbersome and overly complicated. I tried cancelling our account but was unable to, which led our account to autorenew. When I explained the situation to their collections team, they were inflexible and not considerate at all for our experience. I repeatedly asked to resolve the issue amicably, explain the situation, speak to a manager, have our case escalated it, and received no support. It took Docusign on average 3-4 weeks to respond to our emails. This issue started in August 2024, it is now March 2025 and it is still not resolved. We are a small mom and pop operation. I am a team of one (1) person, and I will likely never use Docusign again because this experience has been a huge drain on our limited resources and unsatisfactory.

TLDR: their autorenew policy on contracts is predatory and their collections team is uncooperative. I would expect better customer service from a company that has a large monopoly on the market and presumably enough money to dedicate resources to these kinds of issues. Review collected by and hosted on G2.com.

Ease of use and the ability to send contracts without worrying Review collected by and hosted on G2.com.

It is difficult for me to create a new template. Or edit documents in Docusign. PDF editor built in with Adobe? Review collected by and hosted on G2.com.

Docusign gives me the ability to send anything and everything we need for the hiring and HR process to be signed by needed parties. It is tracked and sends reminders when there are pending items, which takes that off my plate. Easy to then download when complete and save! Review collected by and hosted on G2.com.

Wish we could upload multiple docs to 1 envelope Review collected by and hosted on G2.com.

It is easy to use and navigate the site. Review collected by and hosted on G2.com.

The tutorial videos are too long and it would be easier if manuals were more easily explainable Review collected by and hosted on G2.com.

I like how easy it is to use. I like how it flags areas that need to be signed or initialed and how it keeps you updated with who has signed and who hasn't. Review collected by and hosted on G2.com.

Did not find anything that I didn't like. Review collected by and hosted on G2.com.

Docusign is integrated with Salesforce and it is easy for us for send documents for signature process and also capture the signatures in the documents and maintain everything based on the workflow we create in the same record for tracking purposes. We also have track of how many people the signature request has been sent to and also have a log of parties that signed the document. Review collected by and hosted on G2.com.

The one issue that we are facing in the current workflow is indicate docusign if the party has sent the signed documents in an email, it just keeps sending remainders to the parties. This limitation has been a blocker for us and had to implement additional code on our end to stop those emails. Review collected by and hosted on G2.com.

Ease of use, Implementation is easy, great customer support and easy integration with other applications Review collected by and hosted on G2.com.

They can be more robust on the CLM part, other than that great features Review collected by and hosted on G2.com.