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Fullbay Reviews & Product Details

Fullbay Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Fullbay Integrations

(1)
Verified by Fullbay

Fullbay Media

Fullbay Demo - Streamline Approvals
Streamline Approvals using Fullbay
Fullbay Demo - Build Detailed Estimates with Ease
Build Detailed Estimates with Ease with Fullbay
Fullbay Demo - Invoice with Confidence
Invoice with Confidence with Fullbay
Fullbay Demo - Simplify Your Parts Ordering
Simplify Your Parts Ordering with Fullbay and Fullbay Marketplace
Fullbay Demo - Effortless Service Requests
Effortless Service Requests with Fullbay
Fullbay Demo - Keep Your Customers in the Loop
Keep Your Customers in the Loop with Fullbay's Customer Portal
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Get a quick overview of how Fullbay can help you streamline your shop's operations.
Play Fullbay Video
Get a quick overview of how Fullbay can help you streamline your shop's operations.
Learn how Fullbay can bring you more freedom to run your shop efficiently.
Play Fullbay Video
Learn how Fullbay can bring you more freedom to run your shop efficiently.
Hear from Robert over at Impulse Repair Inc about how implementing Fullbay immediately gave him more time to attend to his shop.
Play Fullbay Video
Hear from Robert over at Impulse Repair Inc about how implementing Fullbay immediately gave him more time to attend to his shop.
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Fullbay Reviews (62)

Reviews

Fullbay Reviews (62)

4.8
62 reviews

Pros & Cons

Generated from real user reviews
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DC
Office Manager
Small-Business (50 or fewer emp.)
"Stay away!!"
What do you like best about Fullbay?

One good thing about Fullbay is its reporting tools — they give shop owners clear visibility into operations like technician productivity, inventory turn, maintenance intervals, and revenue streams Review collected by and hosted on G2.com.

What do you dislike about Fullbay?

Several reviews mention that while Fullbay integrates with QuickBooks, its built-in accounting tools are basic. If you want to do more advanced accounting from within Fullbay (paying vendors, generating certain financial reports, etc.), you may still need external tools Review collected by and hosted on G2.com.

Chelsea V.
CV
HR, AP, Office Manager
Small-Business (50 or fewer emp.)
"Fullbay helps with our customer base!"
What do you like best about Fullbay?

We do our invoicing, keep our customers info, and integrate with QuickBooks. This program is the only one I can find to work properly for our Diesel Mechanic shop versus other programs. Review collected by and hosted on G2.com.

What do you dislike about Fullbay?

Can sometimes be hard to integrate and also if not set up properly from the very beginning there will be parts of the software that you can not use correctly. Review collected by and hosted on G2.com.

Peter C.
PC
Director of Operations
Mid-Market (51-1000 emp.)
"Fullbay is the way to Master workflow."
What do you like best about Fullbay?

I've always been a strong advocate for Fullbay because of its technician-centric design. Unlike many other software solutions that focus on impressing the office staff, Fullbay recognizes that it's the technicians who drive revenue. This software allows them to maximize their time turning wrenches, which is crucial for the success of any company. It's refreshing to see a tool that truly understands and supports the needs of the people who are the backbone of the operation. Review collected by and hosted on G2.com.

What do you dislike about Fullbay?

Lately, Fullbay has been rolling out improvements and updates without fully testing them, leading to significant issues. In the past six months, we've experienced more downtime and problems than in the past five years I've been using the software. This is creating serious challenges for our organization and is diminishing the quality of a product that we’ve always relied on. Review collected by and hosted on G2.com.

Response from Stacey Harcus of Fullbay

Hi Peter! We appreciate your support! I am happy to hear that Fullbay has been helpful in managing your shop and tracking repairs. Hopefully it is saving you a lot of time! Sorry to hear that the updates have been causing some challenges. We will get that passed over to the support team! As always, we appreciate having you as a customer!

Nina S. C.
NC
Full Charge Bookkeeper
Small-Business (50 or fewer emp.)
"Understanding Reports is Key to Growth and Fullbay Makes That Possible"
What do you like best about Fullbay?

We've been using Fullbay at our fleet management company, and it has truly been a game-changer. One of the standout features is the comprehensive reporting system. These reports have provided invaluable insights into our business operations, allowing us to understand key metrics and performance indicators while semlessly integrating with QuickBooks Online. With this data at our fingertips, we've been able to create and implement the most effective processes, which have significantly contributed to our growth.

Fullbay not only streamlines our day-to-day operations but also empowers us with the knowledge we need to make informed decisions. I highly recommend Fullbay to anyone in the fleet management industry looking for a robust solution to optimize their business. Review collected by and hosted on G2.com.

What do you dislike about Fullbay?

I dislike how overwhelming the system can be at first and there is not enough live online training provided. Review collected by and hosted on G2.com.

Response from Stacey Harcus of Fullbay

Hi Nina! Thank you so much for leaving this review. We are glad to have you as a customer. It is great that the reporting system is helping you navigate your business. Hearing that Fullbay is helping you grow is amazing!

I know learning the software can be a lot, but I am sure one of our onboarding reps can reach out to you if you need any help!

Taren J.
TJ
Owner
Small-Business (50 or fewer emp.)
"Everything in one place"
What do you like best about Fullbay?

Fullbay keeps track of everything we have going in our shop. its hard to keep track with multiple employees and customers but with fullbay we are able to see where everything is and keep track of all of the parts!

They are great to setup and onboard the team for ease of setup. It exports ecerything right to our accounting software for ease of integration.

You always get a person to talk to when you call

we use Fullbay all day eavery day to keep our business moving forward. Review collected by and hosted on G2.com.

What do you dislike about Fullbay?

We do mobile repair and sometimes get out of cell service. Fullbay requires internet to use so occationaly we aren't able to update it on the spot. Review collected by and hosted on G2.com.

Response from Stacey Harcus of Fullbay

Hey Taren! Thank you for taking the time to write this review. It is awesome to hear that Fullbay is moving your business forward! We have a great onboarding team, so I am glad that they were helpful when you were setting up with us. We appreciate having you as a customer!

Jason W.
JW
President
Small-Business (50 or fewer emp.)
"Fullbay has been an absolute game changer for our business from top to bottom"
What do you like best about Fullbay?

Fullbay is the most user friendly program we have used in our 27 years in the Truck Repair Industry Review collected by and hosted on G2.com.

What do you dislike about Fullbay?

Fullbay Please Please add the PO location to the opening service order page. I hate moving from create a service order to estimate to put the po in and back to the service order. Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad
UT
Mid-Market (51-1000 emp.)
"Great for small shop total management"
What do you like best about Fullbay?

Has every aspect needed for managing a small repair shop including payment processing. Review collected by and hosted on G2.com.

What do you dislike about Fullbay?

Has very basic accounting functions. Fixes and upgrades are very slow. Review collected by and hosted on G2.com.

PFS D.
PD
service manager
Small-Business (50 or fewer emp.)
"Mostly satisfied"
What do you like best about Fullbay?

I like being able to have one system to write tickets, control inventory,and manage the work flow. Review collected by and hosted on G2.com.

What do you dislike about Fullbay?

I wished the inventory side had a better functionality to it. Some of the inventory control does not work properly. Inventory does not come out of the proper places when put on tickets. Review collected by and hosted on G2.com.

Response from Stacey Harcus of Fullbay

Hey there! Thanks for the review and being a Fullbay customer! Its great to hear that Fullbay has been helpful in managing your workflow. I am happy to pass over those issues you are having with the inventory side.

Chris M.
CM
Truck and trailer mechanic
Small-Business (50 or fewer emp.)
"This program is great for business starting out"
What do you like best about Fullbay?

Fullbay is great for shop business for keeping track of your inventory and letting you know when you are almost out of parts and keeping track of your invoices. Review collected by and hosted on G2.com.

What do you dislike about Fullbay?

Well at this moment I haven't found anything I dislike about the program. Review collected by and hosted on G2.com.

Response from Stacey Harcus of Fullbay

Hey Chris - Thanks so much for the great review. It is great to hear that Fullbay is helping with your inventory and invoicing! We are glad to have you as a customer!

TM
Shop manager
Mid-Market (51-1000 emp.)
"Used full bay to shift from paper to digital record maintance and parts recording is a breeze now"
What do you like best about Fullbay?

Maintained records and parts inventory are easier to verify Review collected by and hosted on G2.com.

What do you dislike about Fullbay?

Would like to have the ability or section for misc shop supy Review collected by and hosted on G2.com.

Response from Stacey Harcus of Fullbay

Hey Thomas- Thank you for taking the time to leave a review. It is great to hear that Fullbay is making maintaining your records easier. Hopefully that is saving you time! We are glad to have you as a customer!

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

5 months

Average Discount

8%

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Fullbay Features
Expense reporting
Vehicle reporting
Service costs
Maintenance alerts
Mileage reminders
Notifications
Calendar
Maintenance priority
Scheduling
Approval and Rejection
Automatic service records
Shop communication
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