GrowthZone Reviews & Product Details

Getting started with GrowthZone has been such a great experience! From day one, the team has been welcoming, patient, and easy to work with. They walk us through every step, answer our questions quickly, and make sure we actually understand what’s happening.

What we’ve loved most is how personal it feels. They really listen to our needs and tailor things so it fits us, instead of just giving a one-size-fits-all plan. The process feels organized but not overwhelming, and their energy makes it easy to stay excited about what’s ahead.

So far, onboarding has been smooth and supportive. We can already tell GrowthZone is going to be a great partner for us moving forward! Review collected by and hosted on G2.com.

We don't have any downsides so far in the process. Review collected by and hosted on G2.com.

The support team is exceptional and I must say that each time I have reached I have been contacted in a very timely manner. And no matter how many times I have to email back to get clarity, they will keep responding until I am okay and ready to move to use. Review collected by and hosted on G2.com.

Currently, it is that they do not have a CMS for a website so it make our current site look like it is not connected to the member portal which is managed by GrowthZone. Review collected by and hosted on G2.com.

In 2023, we set out to overhaul our website and AMS to solve a number of challenges that our association experience with our old system. We decided to use the GrowthZone AMS and host our website on Wordpress. I love that implementation of GrowthZone was easy and as painless as possible. It included training and time with developers who listed to our concerns and feedback and helped us customize solutions. When we have new staff, there are videos and articles that really cut down on our time spent training.

GrowthZone has allowed us to streamline processes, such as event registration, and achieve better integration between our AMS and newsletter / contact lists. One thing that was huge for us as a trade association is that the software is built with the ability to create and track parent (company)-child (employee) relationships and both individual- and company- level member data. We also appreciate being able to create lists and categories to easily segment members, and these lists can be automatically refreshed every evening to incorporate new contacts based on rules. The member onboarding process is seamless, and we've had only positive feedback from our members about the transition. It's also super easy to pull and customize reports, an underrated feature compared with the AMS we used previously. Review collected by and hosted on G2.com.

I have found some aspects of billing to be frustrating, particularly for events. It can be hard to correct mistakes (for example, if a member registers for an event twice or as a non-member) because there's often not a good way to just undo something. GrowthZone makes a lot of system updates and upgrades though and some of what had been frustrating me has definitely improved. Review collected by and hosted on G2.com.

We've been using MemberSuite by GrowthZone for over five years now and it's proven to be a comprehensive solution for managing our association’s membership and operations.

Pros:

Robust Membership Management: MemberSuite offers a strong suite of tools for managing member data, dues, renewals, and communications. The ability to segment and track member activity has improved our engagement strategies.

Customization and Flexibility: The platform allows a decent amount of customization, which is helpful for aligning with our internal processes.

Automation Features: Automated billing, event registrations, and email reminders have reduced manual workload significantly.

Support & Onboarding: The implementation team was helpful, and their ongoing support is responsive, especially when it comes to technical issues or training questions. Review collected by and hosted on G2.com.

Cons:

User Interface: The UI can feel a bit outdated and unintuitive in places. There's a learning curve, especially for less tech-savvy staff. Also, the portal is not the easiest to navigate for some of our members.

Performance: At times, the platform can be a bit slow, particularly when running complex reports or navigating large data sets.

Customization Complexity: While it's flexible, some customization options require technical knowledge or additional support from the Growth Zone team. Review collected by and hosted on G2.com.

it is user-friendly and when downloading data is super understandable Review collected by and hosted on G2.com.

something can be lagging when loading contacts. Review collected by and hosted on G2.com.

I like the simple event posting and registration process for members. I also appreciate the Info Hub and the ability for members to share their own events, press releases, and more. They were very attentive and helpful during the entire implementation process, and their chat bot is always available and answers quickly to questions. Review collected by and hosted on G2.com.

We’ve had some difficulty with billing—specifically needing to add contacts who aren’t directly associated with us, which is challenging since we run a large farmers market every Saturday. Review collected by and hosted on G2.com.

Great easy to use software and very reasonably priced. Great live human being support as well Review collected by and hosted on G2.com.

Really none....Great easy to use software and very reasonably priced. Great live human being support as well Review collected by and hosted on G2.com.

The professional development that you provide is very helpful, especially in the non-profit sector. Our entire team regularly attends your sessions and always bring back really good, useful information. Review collected by and hosted on G2.com.

Aside from the PD, I am not sure what else is available or pertinent to me or my position/industry. Review collected by and hosted on G2.com.

Before Growthzone, our association management was disjointed, running through a Microsoft Access database, disconnected billing, communication software, tracking, etc. Nothing worked together. We are in awe of how well Growthzone has been able to bring our management all into one platform, where all staff can track and learn together. The ease of use is notable, as is the ability to customize memberships, and transfer custom fields, and data. There are also continuous improvements happening and the ability to request future updates.

Our initial transfer of data ane implementation was time consuming, but the data was transfered correctly and the implementation staff were excellent in the transfer.

We also appreciate the integration with our website and running the website through GZCMS, which helps us do more internally. We use the system constantly for hundreds and hundreds of events and are currently in development to create a library within the InfoHub for our members. Review collected by and hosted on G2.com.

There have been some issues in the past with other staff members having a tough time getting through to support, however, when issues have arisen, they have always gotten resolved.

There are a few areas we would like to see some more customization, but it seems to be headed in that direction witht the progressing development. Review collected by and hosted on G2.com.

The ease of the program. That was one of the things that we were really looking at when we were in the market for a new CRM. We needed something that was easy on the front end, for our members, and easy enough on the backend for staff. We wanted a platform that would be able to schedule our events and be able to digitally check people in to those events. We wanted a platform that was easy to learn and this was definitely it. One of the things that definitely stands out is that there is a live chat feature for help. That has been my go-to for tech support from the very beginning...very impressed with that. Review collected by and hosted on G2.com.

I've put in several suggestions for updates, that I would think would be easy to implement, but haven't seen any movement on them yet. I keep hoping but I haven't seen anything. Review collected by and hosted on G2.com.