The G2 on Hookdeck

Hookdeck Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Hookdeck, finding it intuitive and accessible even without technical experience. (25 mentions)

Users find the easy setup of Hookdeck to be quick and straightforward, allowing for seamless use from the start. (7 mentions)

Users love the easy integration capabilities of Hookdeck, enhancing workflow and simplifying connections across apps. (7 mentions)

Users appreciate the ease of management and integration with Hookdeck, streamlining workflows and enhancing efficiency for developers. (6 mentions)

Users highly value the real-time monitoring capabilities of Hookdeck, enhancing debugging and management of webhooks efficiently. (6 mentions)

Users commend Hookdeck for its time efficiency, providing quick and seamless webhook management and rapid setup. (5 mentions)

Users appreciate the neat and comprehensible UI of Hookdeck, making it easy to monitor and manage webhooks. (5 mentions)

Users value the easy integrations of Hookdeck, finding it user-friendly and efficient for quick setup and connectivity. (4 mentions)

Users commend the fast customer support of Hookdeck, ensuring prompt assistance for smooth operations. (2 mentions)

Users note the missing features in Hookdeck, though the team is receptive to feedback for improvements. (6 mentions)

Users find the starter plan expensive and suggest needing more affordable options for smaller teams. (3 mentions)

Users find Hookdeck's interface complexity challenging for beginners, making it hard to navigate and educate others. (3 mentions)

Users find the navigation difficult, often missing features due to a lack of straightforwardness in the UI. (3 mentions)

Users find the complex setup of Hookdeck challenging, navigating unnecessary configurations and troubleshooting issues frequently. (2 mentions)

Users find the learning curve challenging, requiring extra effort and resources to understand and train others on Hookdeck. (2 mentions)

Users find Hookdeck's interface to be challenging for beginners, complicating the learning and onboarding process. (2 mentions)

Users note that while the UX has improved, there are still concerns about the interface consistency and aesthetics. (1 mentions)

Top Pros or Advantages of Hookdeck

1. Ease of Use

Users appreciate the ease of use of Hookdeck, finding it intuitive and accessible even without technical experience.

See 25 mentions

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Uri P.

Small-Business (50 or fewer emp.)

5.0/5

"The only tool for my needs!"

What do you like about Hookdeck?

Ease of use Ai assistant for filtering Great price

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Really useful as a vibecoder"

What do you like about Hookdeck?

I like that the app is really easy to understand and to work with, I don't have technical experience and I have been able to use it with no problems.

2. Easy Setup

Users find the easy setup of Hookdeck to be quick and straightforward, allowing for seamless use from the start.

See 7 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"got the job done"

What do you like about Hookdeck?

it was quick and easy to get started, and it met the needs of my simple task in a matter of minutes.

Joseph O.

Small-Business (50 or fewer emp.)

4.5/5

"Hood deck review"

What do you like about Hookdeck?

Ease of setting up, it was preety easy to find my way around the product.

3. Integrations

Users love the easy integration capabilities of Hookdeck, enhancing workflow and simplifying connections across apps.

See 7 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"One of the best user-friendly UI to effectively capture events."

What do you like about Hookdeck?

The easy navigation and the simple steps to create connections to capture crucial events are some of the best features of Hookdeck. The ability to cre

Robert S.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent service - especially for those that work with APIs"

What do you like about Hookdeck?

We've been using Hookdeck for all our projects involving APIs, and it has completely transformed the way we build apps for ourselves and our clients.

4. Features

Users appreciate the ease of management and integration with Hookdeck, streamlining workflows and enhancing efficiency for developers.

See 6 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"One of the best user-friendly UI to effectively capture events."

What do you like about Hookdeck?

The easy navigation and the simple steps to create connections to capture crucial events are some of the best features of Hookdeck. The ability to cre

Robert S.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent service - especially for those that work with APIs"

What do you like about Hookdeck?

We've been using Hookdeck for all our projects involving APIs, and it has completely transformed the way we build apps for ourselves and our clients.

5. Real-time Monitoring

Users highly value the real-time monitoring capabilities of Hookdeck, enhancing debugging and management of webhooks efficiently.

See 6 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Makes development easy AND a dream for fault finding"

What do you like about Hookdeck?

Initially I chose Hookdeck to take care of all the headache of queueing and retrying webhooks between my systems running in different environments, me

Paul M.

Small-Business (50 or fewer emp.)

5.0/5

"Great tool for my no-code toolbag"

What do you like about Hookdeck?

Hookdeck has become an essential tool in developing, debugging, and managing our webhooks. Our non-profit uses only cloud-based apps, and webhooks ar

6. Time Efficiency

Users commend Hookdeck for its time efficiency, providing quick and seamless webhook management and rapid setup.

See 5 mentions

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Ravi T.

Small-Business (50 or fewer emp.)

5.0/5

"Must-have software for frequent webhooks users"

What do you like about Hookdeck?

The replayable webhook feature is saving us 100s of hours every year.

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Great resource!"

What do you like about Hookdeck?

I use hookdeck regularly for receiving web hooks from my Shopify store. It is easy to use, very reliable and the information comes through very quickl

7. User Interface

Users appreciate the neat and comprehensible UI of Hookdeck, making it easy to monitor and manage webhooks.

See 5 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Perfect to never miss a webhook"

What do you like about Hookdeck?

It really solves a pain we had, that we could potentially miss webhooks during a short dowtime. Also the UI is neat and comprehensible. It's easy to

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Reliable webhook infrastructure that just works"

What do you like about Hookdeck?

The biggest thing is that it just works. Setting up webhook connections is straightforward - no confusing configuration or endless documentation to re

8. Easy Integrations

Users value the easy integrations of Hookdeck, finding it user-friendly and efficient for quick setup and connectivity.

See 4 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"One of the best user-friendly UI to effectively capture events."

What do you like about Hookdeck?

The easy navigation and the simple steps to create connections to capture crucial events are some of the best features of Hookdeck. The ability to cre

Kevin M.

Small-Business (50 or fewer emp.)

5.0/5

"Great Product"

What do you like about Hookdeck?

Managing webhooks is a pain. Hoodeck makes it easy

9. Customer Support

Users commend the fast customer support of Hookdeck, ensuring prompt assistance for smooth operations.

See 2 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"First Impressions"

What do you like about Hookdeck?

I've been using Hookdeck both personally and within our company as an HTTP request cache. The setup process was straightforward, and when I faced any

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Hookdeck lets us sleep sound at night knowing our most critical infrastructural component is working"

What do you like about Hookdeck?

- It does exactly what it says on the tin. - It's very intuitive, took just minutes to onboard. - Once set up, it's a low-touch system that does not

Top Cons or Disadvantages of Hookdeck

1. Missing Features

Users note the missing features in Hookdeck, though the team is receptive to feedback for improvements.

See 6 mentions

See Related User Reviews

Ravi T.

Small-Business (50 or fewer emp.)

5.0/5

"Must-have software for frequent webhooks users"

What do you dislike about Hookdeck?

The replayable webhook feature could be built out more and improved.

Genevieve L.

Enterprise (> 1000 emp.)

5.0/5

"Made understanding an intricate webhook infrastructure a breeze"

What do you dislike about Hookdeck?

The team is small and scrappy which means some "nice to have" features are overlooked when launching new product features. On the flipside however, th

2. Expensive

Users find the starter plan expensive and suggest needing more affordable options for smaller teams.

See 3 mentions

See Related User Reviews

Kevin M.

Small-Business (50 or fewer emp.)

5.0/5

"Great Product"

What do you dislike about Hookdeck?

It is significantly more expensive that just processing webhooks yourself. Also filtering hooks what tricky.

Albert B.

Mid-Market (51-1000 emp.)

4.0/5

"Interesting and useful tool"

What do you dislike about Hookdeck?

The starter plan is expensive. We need a small plan for 2-5 users

3. Interface Complexity

Users find Hookdeck's interface complexity challenging for beginners, making it hard to navigate and educate others.

See 3 mentions

See Related User Reviews

Uri P.

Small-Business (50 or fewer emp.)

5.0/5

"The only tool for my needs!"

What do you dislike about Hookdeck?

Ui can be better, sometimes it's not very straightforward to find everything

Robert S.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent service - especially for those that work with APIs"

What do you dislike about Hookdeck?

From my perspective, Hookdeck can be challenging for beginners due to its user interface. There are several elements that could be improved to make it

4. Poor Navigation

Users find the navigation difficult, often missing features due to a lack of straightforwardness in the UI.

See 3 mentions

See Related User Reviews

Uri P.

Small-Business (50 or fewer emp.)

5.0/5

"The only tool for my needs!"

What do you dislike about Hookdeck?

Ui can be better, sometimes it's not very straightforward to find everything

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Makes development easy AND a dream for fault finding"

What do you dislike about Hookdeck?

There's so much in the platform that I'm sure I'm missing things, sometimes discovering features in the UI isn't as obvious as it could be.

5. Complex Setup

Users find the complex setup of Hookdeck challenging, navigating unnecessary configurations and troubleshooting issues frequently.

See 2 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"got the job done"

What do you dislike about Hookdeck?

i assume that hookdeck can handle a lot of more complicated tasks than my own. there were many setup configurations that i had to navigate that didnt

Noah M.

Small-Business (50 or fewer emp.)

5.0/5

"Great Webhook Relay Service"

What do you dislike about Hookdeck?

Wish there was maybe an integration with automation services such as n8n. To get the CLI setup is a little troublesome, especially when you have multi

6. Learning Curve

Users find the learning curve challenging, requiring extra effort and resources to understand and train others on Hookdeck.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Very helpfull and insightfull site"

What do you dislike about Hookdeck?

At first, it wasn't very intuitive to me, and I had to search a bit and see videos on how to use it.

Jorge M.

Small-Business (50 or fewer emp.)

4.5/5

"Feedvacj"

What do you dislike about Hookdeck?

sometimes ath the benginning is complex to ddeal with it and to educate others o used it

7. Learning Difficulty

Users find Hookdeck's interface to be challenging for beginners, complicating the learning and onboarding process.

See 2 mentions

See Related User Reviews

Robert S.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent service - especially for those that work with APIs"

What do you dislike about Hookdeck?

From my perspective, Hookdeck can be challenging for beginners due to its user interface. There are several elements that could be improved to make it

Jorge M.

Small-Business (50 or fewer emp.)

4.5/5

"Feedvacj"

What do you dislike about Hookdeck?

sometimes ath the benginning is complex to ddeal with it and to educate others o used it

8. UX Improvement

Users note that while the UX has improved, there are still concerns about the interface consistency and aesthetics.

See 1 mentions

See Related User Reviews

Paul M.

Small-Business (50 or fewer emp.)

5.0/5

"Great tool for my no-code toolbag"

What do you dislike about Hookdeck?

It's not the slickest user interface... but "pretty" is overrated for developer software. It is getting better but overall I'd rather have functional

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Noah M.

Senior Infrastructure Engineer

Small-Business (50 or fewer emp.)

9/16/2025

"Great Webhook Relay Service"

5/5

What do you like best about Hookdeck?

Best thing is the generous free tier. You get about 10,000 webhooks a month for free and then pay as you go after that.

It's a great service for home labbers or even SMB's that do not have a publicly facing server. We currently use it for a server to obtain web-hooks via hookdeck's cli service to avoid the need of having the server publicly available on the internet. Review collected by and hosted on G2.com.

What do you dislike about Hookdeck?

Wish there was maybe an integration with automation services such as n8n. To get the CLI setup is a little troublesome, especially when you have multiple running in one OS.

I had an issue with a loop sending over 1000 webhooks because they ended up being on the same url's. Some sort of preventative measures for loops would be a nice addition. Review collected by and hosted on G2.com.

Verified User in Information Services

Mid-Market (51-1000 emp.)

9/29/2025

"Hookdeck Webhook Limits Due to Rotating IPs and Client Whitelisting"

4/5

What do you like best about Hookdeck?

What I truly value about Hookdeck is its robust routing capabilities and the intuitive way it handles environment management. It enables us to easily direct webhooks to various destinations depending on whether we're working in development, staging, or production. Having this degree of control makes it much simpler to test, debug, and gradually roll out integrations, all without causing any disruption to live systems. Review collected by and hosted on G2.com.

What do you dislike about Hookdeck?

One aspect I find frustrating is the limitation around IP whitelisting. In our production environment, clients often require a static IP address from us so they can whitelist it on their end. However, Hookdeck’s cloud service uses rotating IPs, which makes it impossible to meet this requirement. While the self-hosted version does offer static IP support and addresses this issue, it also means I have to handle hosting and managing the infrastructure myself. This undermines the main advantage of using a managed service in the first place. Review collected by and hosted on G2.com.

What problems is Hookdeck solving and how is that benefiting you?

Hookdeck allows me to reliably receive, route, and debug webhooks without the need to build that infrastructure on my own. The features like replay, environment-based routing, and request logging have saved me a significant amount of time and have made both my development and production workflows much smoother. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

8/26/2025

"Reliable webhook infrastructure that just works"

5/5

What do you like best about Hookdeck?

The biggest thing is that it just works. Setting up webhook connections is straightforward - no confusing configuration or endless documentation to read through. The dashboard is clean and actually makes sense, which is refreshing compared to other tools I've used. Review collected by and hosted on G2.com.

What do you dislike about Hookdeck?

Not much to complain about honestly. I'm not a very Advanced programmer or computer guy, so being able to use this tool for my webs hooks has been super awesome Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

9/22/2025

"A Lifesaver for Dealing with Webhook Chaos"

3.5/5

What do you like best about Hookdeck?

The ability to pause, inspect, and replay webhooks is by far the most useful feature. It gives us full control over incoming events, especially when debugging issues or dealing with unreliable third-party services. Review collected by and hosted on G2.com.

What do you dislike about Hookdeck?

while the UI is clean, a few advanced settings could be a bit easier to find. But overall, these are pretty minor compared to the value it provides. Review collected by and hosted on G2.com.

What problems is Hookdeck solving and how is that benefiting you?

Hookdeck is solving the pain of unreliable or hard-to-debug webhooks. We used to deal with missed events, flaky third-party integrations, and very limited visibility into what was going wrong. Now, we can easily monitor incoming webhooks, replay failed ones, and see exactly what payloads were sent and how our system responded. It's made our integrations much more stable and significantly cut down on debugging time. Review collected by and hosted on G2.com.

Rob W.

Co-Founder

Small-Business (50 or fewer emp.)

8/24/2025

"Best Webhook observability tool out there. Can't live without it."

5/5

What do you like best about Hookdeck?

How cost-effective it is and how easy it is to get up and running. The time to value is extremely fast and extremely high. Review collected by and hosted on G2.com.

What do you dislike about Hookdeck?

I wish there could be an easier way for partners who are using Hookdeck a lot to set up multiple organizations that are free for clients and make it easy to go between them (as opposed to having to set up additional accounts). Review collected by and hosted on G2.com.

Verified User in Hospitality

Small-Business (50 or fewer emp.)

9/9/2025

"Scaling with Hookdeck"

5/5

What do you like best about Hookdeck?

Full visibility into webhook events. I can replay events when needed, and takes away the stress of building and maintaining. Review collected by and hosted on G2.com.

What do you dislike about Hookdeck?

Adds another service I need to manage, budget and onboard for. For complex applications, Hookdeck is a fantstic tool but would likely rely on application logic for error handling for more straight forward use cases. Review collected by and hosted on G2.com.

What problems is Hookdeck solving and how is that benefiting you?

Solves the problem of unreliable webhook delivery. Without it, I’d have to worry about building and maintaining my own retry logic, tracking errors, and figuring out how to recover from missed events. With Hookdeck, failed webhooks are automatically retried, errors are easy to spot and debug, and I can replay events whenever my application is ready Review collected by and hosted on G2.com.

Matheus B.

Software Engineer

Mid-Market (51-1000 emp.)

10/7/2025

"Hookdeck initial experience"

5/5

What do you like best about Hookdeck?

The resiliency provided is very helpful, so you don't need to worry about missing webhooks. Also, the ability to see the failed events, fix the handling, and retry those was crucial when integrating with our latest service provider. Review collected by and hosted on G2.com.

What do you dislike about Hookdeck?

The user interface is a little bit complex to get started, but you begin to get used to it after some time Review collected by and hosted on G2.com.

Verified User in Retail

Small-Business (50 or fewer emp.)

9/17/2025

"Really useful as a vibecoder"

5/5

What do you like best about Hookdeck?

I like that the app is really easy to understand and to work with, I don't have technical experience and I have been able to use it with no problems. Review collected by and hosted on G2.com.

What do you dislike about Hookdeck?

Maybe the price could be a bit better, but nothing critical. Review collected by and hosted on G2.com.

Ben H.

Tech lead

Small-Business (50 or fewer emp.)

5/8/2025

"It was great for listening to Stripe events. We only use a fraction of the features though."

3.5/5

What do you like best about Hookdeck?

Generous free tier.

Stable domain.

Pay as you go events. Review collected by and hosted on G2.com.

What do you dislike about Hookdeck?

The error messages are truncated for the event delivery Review collected by and hosted on G2.com.

Verified User in Retail

Mid-Market (51-1000 emp.)

9/18/2025

"A highly function, easy to use product"

4/5

What do you like best about Hookdeck?

We've just started our Hookdeck journey, but so far we are very pleased with the functionality and usability of the product. Review collected by and hosted on G2.com.

What do you dislike about Hookdeck?

So far we don't have anything we are unhappy with. Review collected by and hosted on G2.com.