Jamf Pro Reviews & Product Details - Page 3

Easy of use. This product is the Apple of the MDM world for managing iOS and Macs. Helpful support and community with solid focus on Security. Review collected by and hosted on G2.com.

Honestly there isn't much I can complain about Review collected by and hosted on G2.com.

JAMF Pro gives us the tools to report on our computers and devices in our environment. The dashboard is particularly helpful in giving us a quick glance at our environment. The ability to create custom smart groups to apply policies and profiles to are a game changer. Not to mention the ability to control when software is updated from the OS to third party software. The training we received when implementing JAMF Pro was second to none. Customer Support has always been helpful and quick to respond to our submissions. Integrating JAMF Pro with our environment of Mac laptops, iPads, iPhones and PC was so easy. Our techs use JAMF Pro on a daily basis to remote into systems and perform maintenance. Using JAMF Pro is so easy and you will be hard pressed to find a better product. Review collected by and hosted on G2.com.

We haven't found one yet. Weekly my techs are telling me new features they love about the product. Review collected by and hosted on G2.com.

Jamf Pro is the most flexible and powerful tool to manage Apple devices. Policies and Configuration Profiles are a straightforward process. Smart Groups help you to apply settings to only selected devices. It integrates seamlesly with Entra IdP. Jamf Connect accounts password are always in sync avoiding having two separate accounts. PreStage Enrollments makes the process of enrolling machines easier. Extension Attributes allows you to create your own attributes and then utilize them to scope policies, config profiles, etc. Mac Apps installer is great way to manage applications lifecycle, from installation to patching. Jamf Support is one of the best Support teams in the industry. When you open a support ticket, a knowledgeable engineer takes your case and if they cannot fix the issue the ticket gets escalated with a SME within hours.

For Jamf Pro implementation there are two flavors, on-prem and Cloud. Having it in the cloud is easier because you don't have to worry about servers, storage, networking, etc. Only an internet connection is required and Jamf Pro server patching is done automatically or can be done on demand once a new version is released. Review collected by and hosted on G2.com.

as every product it has its downsides but those are mostly things that one would prefer instead of other. For example, when using Mac Apps installers, there’s no way to tweak how often apps get deployed. Sometimes it can take up to 6 hours to install one. But honestly, that’s not too bad when you think about how other MDMs can take 24 hours or even longer to push or install an app. Review collected by and hosted on G2.com.

1. Zero-Touch Deployment via ABM + PreStage Enrollment

• New Macs auto-enroll, apply configuration profiles, and install apps right out of the box

• Saves time, ensures consistency, and reduces IT handholding

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2. Smart Groups for Dynamic Policy Targeting

• Automatically group devices by OS version, app presence, MDM status, etc.

• Used to scope updates, enforce compliance, or generate reporting

e.g., “All Macs not on macOS 15.5” → trigger a force update policy

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3. Custom Configuration Profiles + Scripts

• Fine-tune settings like Dock layout, energy saver prefs, password rules

• Push scripts that run maintenance tasks, enforce settings, or clean up junk

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4. Software Patch Management

• Deploy and enforce app updates — Adobe, Zoom, Chrome, and custom PKGs

• Combined with Smart Groups, you can enforce updates at scale

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5. Remote Commands

• Lock, wipe, restart, update, or even issue custom MDM commands on demand

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6. Inventory & Reporting

• Deep inventory of hardware, installed apps, security status, and more

• Use saved searches and advanced criteria for audits or compliance

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7. Extension Attributes

• Pull in custom info (like firmware password status, FileVault status, etc.)

• Combine with Smart Groups for powerful automation

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8. Self Service

• Give users access to approved apps, scripts, and settings via a branded portal

• Cuts down on help desk tickets while keeping control Review collected by and hosted on G2.com.

1. UI/UX Can Be Clunky

• Some areas of the admin console (like PreStage scope editing or extension attribute editing) feel dated and unintuitive.

• Searching and filtering across multiple tabs isn’t smooth—no quick “global search” for devices and users.

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2. Limited Visibility Into Deployment Logs

• You can deploy policies or profiles, but there’s no unified log view to see exactly why something failed across devices.

• You’re often flipping between logs, smart groups, and history per machine.

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3. Smart Groups Can Lag

• Sometimes there’s a noticeable delay before Smart Groups update after a config or inventory change—especially annoying during testing.

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4. No Native Multi-Tenant Support

• JAMF isn’t ideal if you manage multiple orgs or sub-divisions.

• Everything lives in a single tenant, so access control and data separation are limited.

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5. Patch Management Gaps

• While it covers the basics, JAMF’s patch management still lacks depth (e.g., no automated rollback, limited third-party app coverage unless using external tools like AutoPkg or Kinobi).

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6. macOS OS Updates Can Be Flaky

• Forcing major macOS updates remotely is still hit-or-miss depending on SecureToken, user presence, or MDM support.

• “Force updates” may fail silently without useful error feedback.

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7. PreStage Confusion with ABM Syncing

• As you recently dealt with—PreStage enrollments sometimes don’t sync cleanly with ABM, leading to ghost enrollments or devices stuck in auto-enroll loops. Review collected by and hosted on G2.com.

Having my devices under managed care is the reason I do not need an assistant. The ease of use combined with the confidence of knowing my devices will not be lost, stolen, out dated and disconnected extinguishes my worry over the fold. Every time I log into the Jamf Pro software I find another gem to use in the management of my devices. Peace of mind and ease of use are what make this a winner for our company. I use this application so often, 50 + times a week, I could not do what I do for our company without Jamf. Your software has made me a superstar with the team as they are always amazed at control I have over the devices and applications. Thank You for making me look real good. Review collected by and hosted on G2.com.

Every time I question "if" something is possible with Jamf Pro I usually find it is. My disappointment lasts minuets and then I am happy again. Nothing so far has made me dislike this application. Review collected by and hosted on G2.com.

It is very user friendly and easy to navigate. It is intuitive. Making changes to managed systems happen almost instantaneously. Things are easy to do and manage with minimal training. Responses from the support team are good and if not able to resolve a query, are positive about the interaction. I use it daily, and have not experienced any issues when trying to implement any changes on our devices or to our classes. We use it with Apple Classroom, and the two work seemlesly together. Review collected by and hosted on G2.com.

There is nothing - even when the odd issue crops up, JAMF support are quick to assist or give feedback. Review collected by and hosted on G2.com.

Jamf Pro makes it really easy for us to manage our iPads and MacBooks. The app catalog for MacBooks is especially helpful, so we don't have to package software as often. Being able to customize the way our devices enroll is also helpful. It integrates with Google, which means that our students and staff can have the same login information across the board. The more we learn about its capabilities, the more fine tuned we can be with our management, but even with our basic knowledge at the beginning we could set it up well enough to get things started. The best thing about Jamf, though, is the customer service team. They are diligent and helpful and quick to either find you a solution or find the right person to get you a solution. Review collected by and hosted on G2.com.

There are some features that they are lacking or are behind other MDMs in developing. It seems like between them and Mosyle, it's always a race to see who is going to implement what first and better. Mosyle was first to implement an app catalog and admin privilege requests, and their user interface looks a lot more user friendly than Jamf. Some aspects in Jamf, like configuration profiles, it can be difficult to know what settings mean without having a deep working knowledge of Apple's infrastructure. It would be nice if settings had a description of "enabled means this" and "disabled means this". Review collected by and hosted on G2.com.

I like how easy it is to get going and make changes. You can be as advanced as you want or as simple as you want and things work either way. It has really helped us solve a lot of issues quickly that were happening when our devices were not managed properly. Review collected by and hosted on G2.com.

Most of the downsides we have are not even related to JAMF itself but more than likely our own enviroment and users. With that being said we do have an issue of devices losing contact with JAMF services and never being able to recover even though the show in the JAMF portal but a simple wipe which takes total time from wipe to user working is 30min for us so its not a huge issue. Review collected by and hosted on G2.com.

Jamf Pro are its zero-touch deployment capability, zero-touch deployment that enables users to automatically enroll new Apple devices, as well as to configure and deploy the devices swiftly and efficiently. Additionally, it comes with Apple mobile device management features, inventory management capabilities, and enterprise app store. Jamf Pro also allows users to deploy and get their mobile apps licenses in bulk. When it comes to using the app store, end-users do not need to ask for assistance from helpdesk agents in order to download, install, and update applications. Review collected by and hosted on G2.com.

Some features sometimes do not work or fail and prevent other configuration profiles/features from working correctly. 99.9% there is no failure and only 0.01% chances is there if cloud portal is down or cashe increased. Review collected by and hosted on G2.com.

It enhances student and faculty experiences, reduces IT workload, and saves costs—though setup, training, and licensing can be complex and resource-intensive. Review collected by and hosted on G2.com.

Some support can be slow or that lower-tier support lacks deep product knowledge, leading to delays. It need more automation or refinement. Some patches or updates may lag, or require extra manual work. Review collected by and hosted on G2.com.