Kommo Reviews & Product Details

Kommo is very intuitive and offers incredible customization of sales funnels. Automations help save time and make service much more agile, especially with integrations with WhatsApp, Instagram, and other channels. The reporting system is also very useful for tracking team performance and identifying areas for improvement. Review collected by and hosted on G2.com.

The reports section could have even more customization options, and sometimes integrations with external channels require technical adjustments to work 100%. Additionally, it would be great if there were more training materials in Portuguese directly on the platform. Review collected by and hosted on G2.com.

Upon starting our partnership with Kommo, we highlight the advantages it will bring to our clients: centralized communication in a single channel, faster responses, clear sales funnels, and automations that simplify follow-up. With our consultancy, these resources translate into more agility in service and greater efficiency in opportunity management. Review collected by and hosted on G2.com.

high complexity resources or those redundant with existing systems may be less useful. Review collected by and hosted on G2.com.

it is a visual platform, easy to use and quite comprehensive, there are several automations that facilitate agility in service.. sales funnels and integrations with other main platforms, so everything is centralized Review collected by and hosted on G2.com.

there are step-by-step processes that end up being more complex and end up taking a considerable amount of learning time Review collected by and hosted on G2.com.

Kommo is an incredible tool, it has countless connections to different programs which makes it very versatile and accessible to different markets. Always developing and growing Review collected by and hosted on G2.com.

Nothing dislike. I ‘ m so happy with this tool Review collected by and hosted on G2.com.

- Kommo has integrations with almost any chatbot service on the market (Telegram, WhatsApp, Jivosite, etc.). You can connect all your communication channels into one funnel

- You can customize how you view all info about your cliens and expand this info with custom fields

- Bot automations. You can create automation bots depending on the values of your fields and funnels stages. It's very convinient to automatically fill up custom fields with this automations

- Easy to use native mobile app on iOS and Android

- Special plans for small businesses

- Customer Support responds vert quickly via online chat Review collected by and hosted on G2.com.

- Price is too high for small businesses, even with special paid plan

- Lack of customizations in reports

- It's not easy to expand Kommo with custom plugins, documentation is very complicated and lacks examples of real world use cases (we tried PHP one) Review collected by and hosted on G2.com.

Easy connectivity of social networks and bots Review collected by and hosted on G2.com.

Prepaid license with a minimum period of 6 months, it is not possible to pay monthly. Review collected by and hosted on G2.com.

It offers robust lead management capabilities, allowing businesses to capture, organize, and nurture leads effectively. The system enables automated lead assignment, and integration with various lead generation channels for seamless lead management. Review collected by and hosted on G2.com.

It definatly lacks the esssential functionality of CRM. Automation not working properly at all. Pipline is hard to manage. Interface is very unclear Review collected by and hosted on G2.com.

One main thing I liked about AMOcrm was the automated email binding feature. All users had to do was put their email into AMO and then put the merchant's email into the lead record, and all correspondence would be automatically put into the lead notes, along with a level of security so you couldn't just look into anyone's emails. This feature was nice as it is always hard to get sales agents to do things for reporting/organization purposes so the simpler it is to set up and get going the more it gets utilized. Review collected by and hosted on G2.com.

One of the main issues is the set up of contact to company to lead. While it isn't the most confusing thing, it confuses agents on where to put what, and then data ends up being spread out all over different places. What is worse is there would be a glitch that told agents there were duplicate leads/contacts/companies to merge, so the agents did merge them and they turned out to be different and linked together for no reason. This created a huge hassle for us as we tried to switch CRM's because data was all over the place and hard to easily import into another system using excel. Review collected by and hosted on G2.com.

Data storing, origanization, and availability. Review collected by and hosted on G2.com.

Difficult to use, doesnt show enough data regarding certain aspects, isn't clear enough. Review collected by and hosted on G2.com.

We use this service daily at work and from the first day it was very easy to understand whats going on. Super user-friendly.

But sometimes we face an interesting process of automatization part where Robot assigning tasks by itself and it brings some bugs to the table. Review collected by and hosted on G2.com.

The hardest part is to figure how to get your analytics in a proper way with all the integrations we have done.

We understood that if you will start to work in your own way without any instructions or anybody who helps you to set all the filters and pipelines then it will be difficult to analyze your data in a proper way. Review collected by and hosted on G2.com.