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At a Glance
Market Segments
Small-Business (81.3% of reviews)
Mid-Market (46.0% of reviews)
Entry-Level Pricing
$15 User/Month
$25.00 1 User Per Month
Kommo
Star Rating
(35)3.8 out of 5
Market Segments
Small-Business (81.3% of reviews)
Entry-Level Pricing
$15 User/Month
Browse all 3 pricing plansSalesforce Sales Cloud
Star Rating
(24,755)4.4 out of 5
Market Segments
Mid-Market (46.0% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Sales Cloud excels in Opportunity & Pipeline Management with a score of 8.7, while Kommo falls behind at 7.7. Reviewers mention that Salesforce's robust features allow for better tracking and management of sales opportunities.
- Reviewers mention that Kommo shines in Lead Management, scoring 8.8 compared to Salesforce's 8.5. Users on G2 appreciate Kommo's intuitive interface and effective lead qualification tools, making it easier for small businesses to manage their leads.
- G2 users highlight that Salesforce Sales Cloud offers superior Customer Support with a score of 8.3, while Kommo's score is lower at 7.5. Reviewers say that Salesforce's extensive knowledge base and case management features provide better assistance for users facing issues.
- Users say that Salesforce's Integrations are more comprehensive, scoring 8.8, compared to Kommo's 7.2. Reviewers mention that Salesforce's ability to integrate with a wide range of applications enhances its functionality and user experience.
- Reviewers mention that Kommo's Ease of Setup is a strong point, scoring 8.3, while Salesforce's score is 7.8. Users report that Kommo's straightforward onboarding process is particularly beneficial for small businesses with limited resources.
- Users on G2 report that Salesforce Sales Cloud has a more extensive Marketing Automation feature set, with scores of 7.9 for Email Marketing and 8.1 for Campaign Management, compared to Kommo's 7.8 and 7.6 respectively. Reviewers say that Salesforce's advanced analytics and tracking capabilities provide better insights into marketing performance.
Pricing
Entry-Level Pricing
Kommo
Basic
$15
User/Month
Designed to boost the effectiveness of small sales teams
- Lead & Contact Management
- Custom sales pipeline(s)
- Lists & product catalogs
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Free Trial
Kommo
Free Trial is available
Salesforce Sales Cloud
Free Trial is available
Ratings
Meets Requirements
7.9
28
8.8
13,493
Ease of Use
8.2
29
8.2
17,231
Ease of Setup
7.6
16
7.8
8,297
Ease of Admin
8.7
15
7.9
4,296
Quality of Support
8.3
26
8.1
11,753
Has the product been a good partner in doing business?
8.0
15
8.4
4,259
Product Direction (% positive)
7.8
27
8.2
13,165
Features by Category
Sales Force Automation
8.2
23
|
Verified
8.8
9379
|
Verified
Feature Not Available
8.3
6322
|
Verified
7.9
23
|
Verified
8.7
9101
|
Verified
7.7
23
|
Verified
8.3
9359
|
Verified
7.3
20
8.0
7244
|
Verified
7.9
21
|
Verified
8.2
7536
|
Verified
6.1
19
|
Verified
8.0
6683
|
Verified
6.4
20
8.1
6584
|
Verified
7.7
19
|
Verified
8.3
7336
|
Verified
Marketing Automation
7.7
18
|
Verified
8.0
6596
|
Verified
7.6
19
8.1
6920
|
Verified
8.8
24
|
Verified
8.5
7940
|
Verified
Feature Not Available
7.9
5361
Customer Support
7.3
20
8.3
6743
|
Verified
6.9
18
8.1
6318
|
Verified
6.9
18
8.2
6713
|
Verified
7.0
16
8.0
5431
|
Verified
6.9
18
8.2
5922
|
Verified
Reporting & Analytics
7.1
23
|
Verified
8.5
8866
|
Verified
7.4
23
|
Verified
8.5
9051
|
Verified
7.2
20
|
Verified
8.2
7362
|
Verified
Mobile & Social
6.5
16
|
Verified
7.9
5551
|
Verified
7.0
15
|
Verified
7.8
5182
|
Verified
7.0
20
|
Verified
7.7
6029
|
Verified
Platform
7.7
15
|
Verified
8.5
3543
|
Verified
7.9
15
|
Verified
8.5
3550
|
Verified
7.6
15
|
Verified
8.6
3575
|
Verified
8.2
11
|
Verified
8.4
2854
|
Verified
6.8
11
8.5
3127
|
Verified
6.8
10
8.1
3150
|
Verified
8.1
14
|
Verified
8.7
3550
|
Verified
6.8
10
8.1
2983
Integration
7.3
14
|
Verified
8.5
2562
|
Verified
7.4
13
|
Verified
8.5
3014
|
Verified
7.7
10
|
Verified
8.5
2856
|
Verified
Generative AI
6.3
5
7.6
825
Agentic AI - CRM
Not enough data
7.9
187
Not enough data
8.0
188
Not enough data
8.3
185
Not enough data
8.1
183
Not enough data
8.1
182
Not enough data
8.1
181
Not enough data
8.2
183
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.6
261
Not enough data
8.8
280
Not enough data
8.7
302
Not enough data
8.6
277
Organization
Not enough data
8.9
337
Not enough data
8.8
328
Not enough data
8.8
322
Performance Analysis
Not enough data
8.4
271
Not enough data
8.8
294
Sales Analysis
Not enough data
8.4
272
Not enough data
8.8
286
Generative AI
Not enough data
8.4
110
Not enough data
8.3
110
Agentic AI - AI Sales Assistant
Not enough data
9.6
13
Not enough data
9.4
13
Not enough data
9.1
13
Not enough data
9.2
12
Not enough data
9.7
13
Not enough data
9.4
13
Not enough data
9.4
13
Integrated Workflows
Not enough data
8.7
502
Not enough data
8.5
494
Not enough data
8.1
450
Not enough data
8.1
445
Not enough data
8.8
503
Not enough data
8.4
452
Not enough data
8.6
465
Repeatability and Reportability
Not enough data
8.4
467
Not enough data
8.7
485
Not enough data
8.7
481
Not enough data
8.3
467
Not enough data
7.8
401
AI and Automation
Not enough data
8.5
445
Not enough data
8.4
453
Not enough data
8.2
412
Not enough data
8.0
416
Not enough data
7.8
398
Generative AI
Not enough data
7.4
253
Agentic AI - Sales Engagement
Not enough data
8.3
70
Not enough data
8.5
70
Not enough data
8.6
68
Not enough data
8.5
70
Not enough data
8.4
70
Not enough data
8.3
70
Not enough data
8.5
69
Call Analytics
Not enough data
8.7
130
Not enough data
8.6
134
Not enough data
8.7
130
Not enough data
8.9
130
Agent Performance Management
Not enough data
8.7
139
Not enough data
8.7
123
Not enough data
8.7
140
Generative AI
Not enough data
8.2
55
Agentic AI - Conversation Intelligence
Not enough data
8.5
10
Not enough data
9.2
11
Not enough data
9.2
11
Not enough data
9.2
11
Not enough data
8.7
10
Not enough data
9.1
11
Not enough data
8.9
11
Revenue Sourcing and Forecasting
Not enough data
8.7
59
Not enough data
8.4
59
Not enough data
8.8
60
Not enough data
8.6
57
Not enough data
8.5
57
Not enough data
8.4
51
Not enough data
8.2
52
CRM Data Enrichment
Not enough data
8.1
57
Not enough data
8.4
55
Not enough data
8.2
53
Not enough data
8.0
56
Not enough data
8.6
50
Account Management
Not enough data
8.3
57
Not enough data
8.0
57
Not enough data
8.1
54
Not enough data
8.3
53
Not enough data
8.7
50
Not enough data
8.4
50
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
8.0
15
Not enough data
8.1
15
Not enough data
8.3
15
Not enough data
8.2
15
Not enough data
8.1
15
Integrations
Not enough data
8.1
149
Not enough data
8.5
149
Not enough data
8.1
150
Not enough data
8.1
149
Not enough data
8.8
150
Branding & Customizatio
Not enough data
8.1
144
Not enough data
8.2
148
Not enough data
8.3
147
Automatic Rules & Configurations
Not enough data
8.4
148
Not enough data
8.3
147
Not enough data
8.0
150
Agentic AI - Business Scheduling
Not enough data
8.6
26
Not enough data
8.4
26
Sales Performance Features - Sales Planning
Not enough data
8.4
162
Not enough data
8.5
153
Not enough data
8.5
158
Not enough data
8.6
158
Not enough data
8.6
156
Not enough data
8.8
156
Not enough data
8.2
153
Territory Management - Sales Planning
Not enough data
8.6
154
Not enough data
8.5
159
Quota & Capacity Management - Sales Planning
Not enough data
8.3
156
Not enough data
8.4
163
Not enough data
8.4
157
Agentic AI - Sales Planning
Not enough data
8.5
43
Not enough data
8.6
43
Agentic AI - Lead Scoring
Not enough data
8.0
36
Not enough data
8.2
36
Not enough data
8.0
36
Not enough data
8.1
37
Attribution
Not enough data
8.9
429
Not enough data
8.9
433
Not enough data
8.6
415
Discovery
Not enough data
8.9
436
Not enough data
8.6
431
Not enough data
8.6
413
Management
Not enough data
8.5
403
Not enough data
8.6
421
Platform
Not enough data
8.6
413
Not enough data
8.6
413
Agentic AI - Sales Performance Management
Not enough data
8.6
55
Not enough data
8.8
56
Not enough data
8.7
57
Incentives
Not enough data
8.2
414
Not enough data
8.4
478
Not enough data
8.0
415
Not enough data
8.6
490
Personalization
Not enough data
8.6
457
Not enough data
8.8
535
Not enough data
8.9
566
Not enough data
8.6
513
Administrative
Not enough data
8.7
540
Not enough data
8.5
504
Not enough data
8.4
487
Agentic AI - Email Tracking
Not enough data
8.3
51
Not enough data
8.6
49
Not enough data
8.5
49
Not enough data
8.4
50
Not enough data
8.5
50
Not enough data
8.5
49
Not enough data
8.6
51
Analytics
Not enough data
8.3
554
Not enough data
8.4
562
Not enough data
8.4
576
Customizations
Not enough data
8.7
606
Not enough data
8.5
574
Not enough data
8.6
610
Not enough data
8.4
555
Not enough data
8.4
583
Generative AI
Not enough data
7.5
278
Agentic AI - Sales Analytics
Not enough data
8.5
62
Not enough data
8.7
61
Not enough data
8.6
61
Not enough data
8.5
61
Not enough data
8.5
61
Data Sourcing
Not enough data
8.5
948
Not enough data
8.7
978
Not enough data
8.4
883
Not enough data
8.7
1009
Not enough data
8.6
943
Predictive Analytics
Not enough data
8.4
922
Not enough data
8.6
937
Not enough data
8.1
837
Not enough data
8.3
877
Sales Management
Not enough data
8.7
964
Not enough data
8.1
840
Not enough data
8.6
959
Not enough data
8.8
1027
Agentic AI - Outbound Call Tracking
Not enough data
8.7
31
Not enough data
8.6
32
Calling
Not enough data
8.5
177
Not enough data
8.4
168
Not enough data
8.7
177
Not enough data
8.7
174
Not enough data
8.8
34
Contacts
Not enough data
8.8
168
Not enough data
8.7
171
Not enough data
8.7
173
Insights
Not enough data
9.1
178
Not enough data
8.9
174
Not enough data
8.3
170
Not enough data
8.5
180
Not enough data
8.4
175
Not enough data
8.8
32
Agentic AI - Sales Coaching
Not enough data
9.1
15
Not enough data
9.1
15
Not enough data
9.2
15
Not enough data
9.3
15
Training
Not enough data
8.8
251
Not enough data
8.8
244
Not enough data
8.5
205
Not enough data
8.5
240
Feedback
Not enough data
8.7
232
Not enough data
8.6
230
Not enough data
8.6
210
Not enough data
8.6
198
Not enough data
8.8
222
Not enough data
8.9
224
Not enough data
8.7
196
Generative AI
Not enough data
7.5
67
Agentic AI - Sales Enablement
Not enough data
8.2
21
Not enough data
8.4
21
Not enough data
8.5
21
Content Management
Not enough data
8.3
341
Not enough data
8.1
331
Not enough data
8.2
316
Not enough data
8.5
307
Not enough data
8.3
324
Analytics
Not enough data
8.7
331
Not enough data
8.4
330
Not enough data
8.5
213
Not enough data
8.3
339
Learning Management - Sales Enablement
Not enough data
9.0
14
Not enough data
9.0
14
Not enough data
9.0
14
Revenue Enablement - Sales Enablement
Not enough data
8.6
14
Not enough data
8.8
14
Not enough data
9.4
14
Categories
Categories
Shared Categories
Kommo and Salesforce Sales Cloud are categorized as CRM
Unique Categories
Kommo has no unique categories
Salesforce Sales Cloud is categorized as Sales Planning, Business Scheduling, Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Enablement, Outbound Call Tracking, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, and Revenue Operations & Intelligence (RO&I)
Reviews
Reviewers' Company Size
Kommo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
21.9%
Information Technology and Services
15.6%
Telecommunications
6.3%
Internet
6.3%
Education Management
6.3%
Other
43.8%
Computer Software
13.7%
Information Technology and Services
11.9%
Financial Services
6.8%
Marketing and Advertising
5.0%
Internet
3.3%
Other
59.3%
Most Helpful Reviews
Kommo
Most Helpful Favorable Review
Eduardo R.
Verified User in Marketing and Advertising
Kommo is very intuitive and offers incredible customization of sales funnels. Automations help save time and make service much more agile, especially with integrations with WhatsApp, Instagram, and other channels. The reporting system is also very useful...
Most Helpful Critical Review
Bruna A.
Verified User in Luxury Goods & Jewelry
there are step-by-step processes that end up being more complex and end up taking a considerable amount of learning time
Salesforce Sales Cloud
Most Helpful Favorable Review
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Most Helpful Critical Review
Matthew W.
Verified User in Computer Software
I can barely being to talk about how bad Salesforce is. I understand they were once the leaders in CRM software (sorry "web application" ) but it's become a bloated mess that reminds me of Yahoo. It's not intuitive, they do not keep up to date with web...
Eduardo R.
Verified User in Marketing and Advertising
Kommo is very intuitive and offers incredible customization of sales funnels. Automations help save time and make service much more agile, especially with integrations with WhatsApp, Instagram, and other channels. The reporting system is also very useful...
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Bruna A.
Verified User in Luxury Goods & Jewelry
there are step-by-step processes that end up being more complex and end up taking a considerable amount of learning time
Matthew W.
Verified User in Computer Software
I can barely being to talk about how bad Salesforce is. I understand they were once the leaders in CRM software (sorry "web application" ) but it's become a bloated mess that reminds me of Yahoo. It's not intuitive, they do not keep up to date with web...
Discussions
I've noticed some affordable/low budget CRM solutions have start up costs associated with their service. Does amoCRM have any startup fees, or any contracts?
1 Comment
EM
According to their website (http://www.amocrm.com/shop/), there is a free tier of their product. They also offer tiers at $10, $19, $49, $99/month with...Read more
Kommo has no more discussions with answers
When do you need a CRM?
11 Comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 Comments
MM
1. Customer Management,
2. Employee Day to Day Activity tracking,
3. Make your business process smooth
4. Automated workflow
5. Validated workflow...Read more
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