PagerDuty Features
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Automation (3)
- Workload Processing 
- As reported in 49 PagerDuty reviews. Processes batch, real-time, and streaming data workloads in singular, multi-tenant, or cloud systems 
- Scalability 
- Expands functionality while maintaining balanced loads. Serves growing demand without reducing functionality. 49 reviewers of PagerDuty have provided feedback on this feature. 
- Intelligent Automation 
- Provides additional AI analytics to drive insights. This feature was mentioned in 47 PagerDuty reviews. 
Administration (6)
- Administration Console 
- Provides Administration tools/console that are easy to use and learn for routine maintenance tasks 49 reviewers of PagerDuty have provided feedback on this feature. 
- Workflow Management 
- As reported in 49 PagerDuty reviews. Creates new or streamlines existing workflows to better handle IT support tickets and service. 
- IT Issue Identification 
- Based on 49 PagerDuty reviews. Utilizes data to proactively identify and prioritize IT issues. 
- Proactive Workflow 
- Supports trust actions( recommend, manual or automated) to take a decision. 48 reviewers of PagerDuty have provided feedback on this feature. 
- Error Alerts 
- Based on 47 PagerDuty reviews. Software is able to alert the user immediately in case of a fault in the processing line. 
- Service Management 
- Based on 47 PagerDuty reviews. Provides operational access to job scheduling on a 24/7 basis. This gives IT users a flexible point of access to control workloads. 
Functionality (6)
- Job Scheduling 
- As reported in 48 PagerDuty reviews. Automates IT related to the running of batch Jobs. 
- API / Integrations 
- Application Programming Interface Specification for how the application communicates with other software. APIs typically enable integration of data, logic, objects, etc. with other software applications. This feature was mentioned in 48 PagerDuty reviews. 
- Integrations 
- Provides true integration with multi vendor tools to ensure business continuity. This feature was mentioned in 47 PagerDuty reviews. 
- Artificial Intelligence 
- As reported in 34 PagerDuty reviews. Utilizes artificial intelligence to analyze big data. 
- Machine Learning 
- As reported in 34 PagerDuty reviews. Utilizes machine learning to analyze big data. 
- Systems Monitoring 
- Monitors logs and activities from a wide range of IT systems. 35 reviewers of PagerDuty have provided feedback on this feature. 
Monitoring (4)
- Constant Monitoring 
- Based on 146 PagerDuty reviews and verified by the G2 Product R&D team. Monitors systems constantly in real-time. 
- Timely Alerts 
- Based on 162 PagerDuty reviews and verified by the G2 Product R&D team. Alerts users of incidents and issues as soon as they arise. 
- TIcket Accuracy 
- Based on 154 PagerDuty reviews and verified by the G2 Product R&D team. Generates accurate incident reports. 
- AI Monitoring 
- Utillizes AI to monitor and report on incidents in real-time. This feature was mentioned in 12 PagerDuty reviews. 
Management Tools (3)
- Ticket Assignment 
- Based on 150 PagerDuty reviews and verified by the G2 Product R&D team. Assigns tickets to relevant team members. 
- Standardization 
- Cultivates a standardized workflow for enhanced organization. 179 reviewers of PagerDuty have provided feedback on this feature. 
- Lifecycle Visualization 
- Based on 168 PagerDuty reviews and verified by the G2 Product R&D team. Grants transparent overviews for the lifecycle of each incident. 
Issue Resolution (3)
- Root Cause Identification 
- Based on 35 PagerDuty reviews. Directly identifies, or increases identification speed for, root causes for IT system issues. 
- Proactive Identification 
- As reported in 34 PagerDuty reviews. Proactively identifies trends on IT systems that could lead to failures or errors. 
- Resolution Guidance 
- Based on 35 PagerDuty reviews. Provides paths, suggestions, or other general assistance towards issue resolution. 
Management (3)
- System Integration 
- Integrates with a variety of IT systems. This feature was mentioned in 36 PagerDuty reviews. 
- Alerting 
- As reported in 36 PagerDuty reviews. Automatically alerts necessary parties via email, text, or call when issues are identified. 
- Reporting 
- As reported in 36 PagerDuty reviews. Generate sreports and dashboards highlighting trends and key metrics around issues and issue resolution. 
ServiceNow Apps (2)
- ServiceNow Integration 
- Based on 41 PagerDuty reviews. How satisfied are you with this app/integration in the ServiceNow ecosystem? 
- Value 
- As reported in 41 PagerDuty reviews. How valuable is it to be able to use this product with ServiceNow? 
Generative AI (5)
- AI Text Generation 
- Allows users to generate text based on a text prompt. 
- AI Text Summarization 
- Condenses long documents or text into a brief summary. 
- AI Text Generation 
- Allows users to generate text based on a text prompt. This feature was mentioned in 39 PagerDuty reviews. 
- AI Text Summarization 
- As reported in 39 PagerDuty reviews. Condenses long documents or text into a brief summary. 
- AI Text Generation 
- As reported in 25 PagerDuty reviews. Allows users to generate text based on a text prompt. 
Automation Support - Runbook Automation (4)
- Common Tool Integration 
- Integrates seamlessly with common IT management tools. 
- Scripting Language Support 
- Supports various scripting languages for automation flexibility. 
- Routine Task Automation 
- Handles the automation of routine IT tasks like system restarts and application deployments. 
- Automated Task Notifications 
- Provides notification mechanisms for automated tasks. 
Error Management - Runbook Automation (3)
- Runbook Procedure Updates 
- Handles updates to runbook procedures efficiently. 
- Recovery Options 
- Provides robust recovery options for automated processes. 
- Error Management in Automation 
- Manages errors effectively during automated processes. 
Customization - Runbook Automation (3)
- Runbook Customization 
- Offers flexible features for creating and customizing runbooks. 
- Workflow Customization 
- Allows customization of workflows and logics. 
- Incident Response Customization 
- Allows customization of responses to IT incidents. 
Compliance and Reporting - Runbook Automation (3)
- Security Management 
- Takes care of security patching, protection, and monitoring. 
- Compliance Standards Adherence 
- Adheres to relevant compliance standards in IT operations. 
- Reporting and Auditing 
- Includes comprehensive reporting capabilities for auditing automated processes. 
Performance - Runbook Automation (3)
- Self-Service for Non-IT Staff 
- Empowers non-IT staff with self-service options for routine tasks. 
- Team Collaboration Enhancement 
- Facilitates collaboration among IT team members. 
- Load Handling Performance 
- Performs reliably under varying loads. 
Agentic AI - ServiceNow Store Apps (4)
- Autonomous Task Execution 
- Capability to perform complex tasks without constant human input 
- Multi-step Planning 
- Ability to break down and plan multi-step processes 
- Cross-system Integration 
- Works across multiple software systems or databases 
- Proactive Assistance 
- Anticipates needs and offers suggestions without prompting 
Agentic AI - Incident Management (7)
- Autonomous Task Execution 
- Capability to perform complex tasks without constant human input 
- Multi-step Planning 
- Ability to break down and plan multi-step processes 
- Cross-system Integration 
- Works across multiple software systems or databases 
- Adaptive Learning 
- Improves performance based on feedback and experience 
- Natural Language Interaction 
- Engages in human-like conversation for task delegation 
- Proactive Assistance 
- Anticipates needs and offers suggestions without prompting 
- Decision Making 
- Makes informed choices based on available data and objectives 
Agentic AI - IT Alerting (7)
- Autonomous Task Execution 
- Capability to perform complex tasks without constant human input 
- Multi-step Planning 
- Ability to break down and plan multi-step processes 
- Cross-system Integration 
- Works across multiple software systems or databases 
- Adaptive Learning 
- Improves performance based on feedback and experience 
- Natural Language Interaction 
- Engages in human-like conversation for task delegation 
- Proactive Assistance 
- Anticipates needs and offers suggestions without prompting 
- Decision Making 
- Makes informed choices based on available data and objectives 
Agentic AI - Workload Automation (7)
- Autonomous Task Execution 
- Capability to perform complex tasks without constant human input 
- Multi-step Planning 
- Ability to break down and plan multi-step processes 
- Cross-system Integration 
- Works across multiple software systems or databases 
- Adaptive Learning 
- Improves performance based on feedback and experience 
- Natural Language Interaction 
- Engages in human-like conversation for task delegation 
- Proactive Assistance 
- Anticipates needs and offers suggestions without prompting 
- Decision Making 
- Makes informed choices based on available data and objectives 
Agentic AI - AIOps Platforms (7)
- Autonomous Task Execution 
- Capability to perform complex tasks without constant human input 
- Multi-step Planning 
- Ability to break down and plan multi-step processes 
- Cross-system Integration 
- Works across multiple software systems or databases 
- Adaptive Learning 
- Improves performance based on feedback and experience 
- Natural Language Interaction 
- Engages in human-like conversation for task delegation 
- Proactive Assistance 
- Anticipates needs and offers suggestions without prompting 
- Decision Making 
- Makes informed choices based on available data and objectives 
Agentic AI - Runbook Automation (7)
- Autonomous Task Execution 
- Capability to perform complex tasks without constant human input 
- Multi-step Planning 
- Ability to break down and plan multi-step processes 
- Cross-system Integration 
- Works across multiple software systems or databases 
- Adaptive Learning 
- Improves performance based on feedback and experience 
- Natural Language Interaction 
- Engages in human-like conversation for task delegation 
- Proactive Assistance 
- Anticipates needs and offers suggestions without prompting 
- Decision Making 
- Makes informed choices based on available data and objectives