The G2 on PairSoft

PairSoft Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the seamless accounting integration of PairSoft, enhancing efficiency and compliance in financial operations. (2 mentions)

Users value the ease of use in managing workflows with PairSoft, appreciating its AI-supported automation features. (2 mentions)

Users value the easy integrations of PairSoft, enhancing efficiency in financial operations and document management. (2 mentions)

Users value the enhanced efficiency of PairSoft, benefiting from streamlined workflows and customizable approval routing. (2 mentions)

Users value the seamless integrations offered by PairSoft, enhancing financial operations and document management efficiency. (2 mentions)

Users often experience slow loading issues with PairSoft, impacting their ability to view backups efficiently online. (2 mentions)

Users often experience slow performance with PairSoft, especially during high loads and when viewing backups online. (2 mentions)

Users face efficiency issues with PairSoft, noting slow performance and challenges when handling larger file downloads. (1 mentions)

Users experience inefficiencies with PairSoft, often noting slow performance and issues under high loads. (1 mentions)

Users report inefficient process management in PairSoft, citing slow performance and difficulties under heavy loads. (1 mentions)

5 Pros or Advantages of PairSoft

1. Accounting Integration

Users value the seamless accounting integration of PairSoft, enhancing efficiency and compliance in financial operations.

See 2 mentions

See Related User Reviews

ML

Mikes L.

Small-Business (50 or fewer emp.)

4.0/5

"Value Support and Proposition from PairSoft; Insightful Review"

What do you like about PairSoft?

PairSoft has demonstrated an AI supported accounting automation, document management and procurement processes We precisely integrate PairSoft with E

I

Verified User

Enterprise (> 1000 emp.)

2.5/5

"Neutral experience with the product"

What do you like about PairSoft?

Integration with Microsoft Dynamics 366 and Sage Intacct.

2. Ease of Use

Users value the ease of use in managing workflows with PairSoft, appreciating its AI-supported automation features.

See 2 mentions

See Related User Reviews

MG

Manny G.

Mid-Market (51-1000 emp.)

5.0/5

"Easy to use and manage -workflows and users"

What do you like about PairSoft?

Easy management of the workflows and Users.

ML

Mikes L.

Small-Business (50 or fewer emp.)

4.0/5

"Value Support and Proposition from PairSoft; Insightful Review"

What do you like about PairSoft?

PairSoft has demonstrated an AI supported accounting automation, document management and procurement processes We precisely integrate PairSoft with E

3. Easy Integrations

Users value the easy integrations of PairSoft, enhancing efficiency in financial operations and document management.

See 2 mentions

See Related User Reviews

ML

Mikes L.

Small-Business (50 or fewer emp.)

4.0/5

"Value Support and Proposition from PairSoft; Insightful Review"

What do you like about PairSoft?

PairSoft has demonstrated an AI supported accounting automation, document management and procurement processes We precisely integrate PairSoft with E

I

Verified User

Enterprise (> 1000 emp.)

2.5/5

"Neutral experience with the product"

What do you like about PairSoft?

Integration with Microsoft Dynamics 366 and Sage Intacct.

4. Efficiency

Users value the enhanced efficiency of PairSoft, benefiting from streamlined workflows and customizable approval routing.

See 2 mentions

See Related User Reviews

MG

Manny G.

Mid-Market (51-1000 emp.)

5.0/5

"Easy to use and manage -workflows and users"

What do you like about PairSoft?

Easy management of the workflows and Users.

ML

Mikes L.

Small-Business (50 or fewer emp.)

4.0/5

"Value Support and Proposition from PairSoft; Insightful Review"

What do you like about PairSoft?

PairSoft has demonstrated an AI supported accounting automation, document management and procurement processes We precisely integrate PairSoft with E

5. Integrations

Users value the seamless integrations offered by PairSoft, enhancing financial operations and document management efficiency.

See 2 mentions

See Related User Reviews

ML

Mikes L.

Small-Business (50 or fewer emp.)

4.0/5

"Value Support and Proposition from PairSoft; Insightful Review"

What do you like about PairSoft?

PairSoft has demonstrated an AI supported accounting automation, document management and procurement processes We precisely integrate PairSoft with E

I

Verified User

Enterprise (> 1000 emp.)

2.5/5

"Neutral experience with the product"

What do you like about PairSoft?

Integration with Microsoft Dynamics 366 and Sage Intacct.

5 Cons or Disadvantages of PairSoft

1. Slow Loading

Users often experience slow loading issues with PairSoft, impacting their ability to view backups efficiently online.

See 2 mentions

See Related User Reviews

ML

Mikes L.

Small-Business (50 or fewer emp.)

4.0/5

"Value Support and Proposition from PairSoft; Insightful Review"

What do you dislike about PairSoft?

Often, PairSoft has slow performance and it gets overwhelmed by high loads When downloading files, we experience high inefficiencies from the app

MG

Manny G.

Mid-Market (51-1000 emp.)

5.0/5

"Easy to use and manage -workflows and users"

What do you dislike about PairSoft?

Sometimes it gets too slow to view backup online and we have to download to view.

2. Slow Performance

Users often experience slow performance with PairSoft, especially during high loads and when viewing backups online.

See 2 mentions

See Related User Reviews

ML

Mikes L.

Small-Business (50 or fewer emp.)

4.0/5

"Value Support and Proposition from PairSoft; Insightful Review"

What do you dislike about PairSoft?

Often, PairSoft has slow performance and it gets overwhelmed by high loads When downloading files, we experience high inefficiencies from the app

MG

Manny G.

Mid-Market (51-1000 emp.)

5.0/5

"Easy to use and manage -workflows and users"

What do you dislike about PairSoft?

Sometimes it gets too slow to view backup online and we have to download to view.

3. Efficiency Issues

Users face efficiency issues with PairSoft, noting slow performance and challenges when handling larger file downloads.

See 1 mentions

See Related User Reviews

ML

Mikes L.

Small-Business (50 or fewer emp.)

4.0/5

"Value Support and Proposition from PairSoft; Insightful Review"

What do you dislike about PairSoft?

Often, PairSoft has slow performance and it gets overwhelmed by high loads When downloading files, we experience high inefficiencies from the app

4. Inefficiency

Users experience inefficiencies with PairSoft, often noting slow performance and issues under high loads.

See 1 mentions

See Related User Reviews

ML

Mikes L.

Small-Business (50 or fewer emp.)

4.0/5

"Value Support and Proposition from PairSoft; Insightful Review"

What do you dislike about PairSoft?

Often, PairSoft has slow performance and it gets overwhelmed by high loads When downloading files, we experience high inefficiencies from the app

5. Inefficient Process Management

Users report inefficient process management in PairSoft, citing slow performance and difficulties under heavy loads.

See 1 mentions

See Related User Reviews

ML

Mikes L.

Small-Business (50 or fewer emp.)

4.0/5

"Value Support and Proposition from PairSoft; Insightful Review"

What do you dislike about PairSoft?

Often, PairSoft has slow performance and it gets overwhelmed by high loads When downloading files, we experience high inefficiencies from the app

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UC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

10/22/2025

"Streamlines Admin Tasks and Integrates Seamlessly with Major Systems"

5/5

What do you like best about PairSoft?

PairSoft helps people focus on meaning work instead of getting stuck in repetitive tasks. PairSoft helps in taking care of things like document management, invoice processing, approvals so teams are able to spend more time on strategy and less on admin. The another thing which i like most about PairSoft is that it can easily integrate with other major system like NetSuite, Microsoft Dynamics, which makes feels everything connected rather than scattered. Review collected by and hosted on G2.com.

What do you dislike about PairSoft?

Not as such right now, it is perfectly working good. Review collected by and hosted on G2.com.

What problems is PairSoft solving and how is that benefiting you?

PairSoft is helping to solve the problems related that come from slow, manual, and paper heavy finance and procurement process. Earlier we were struggling with time consuming tasks like invoice entering, chasing approvals, or matching purchase orders and all these were led to delays and errors. PairSoft has resolved these problems by automating workflows through AI and seamless ERP integration, so everything from requisitions to payments happens faster. Review collected by and hosted on G2.com.

Response from Jem Boyd of PairSoft

edit

Thanks for taking time to review our products! We're always thrilled to hear about saved time, energy, and resources from our customers.

ML

Mikes L.

Senior Accountant

Information Technology and Services

Small-Business (50 or fewer emp.)

9/4/2025

"Value Support and Proposition from PairSoft; Insightful Review"

4/5

What do you like best about PairSoft?

PairSoft has demonstrated an AI supported accounting automation, document management and procurement processes

We precisely integrate PairSoft with ERP, and this maintains consistency in our financial operations

We get intelligent documentation and indexing, which brings improved compliance and accessibility

The approval of routing is fully customizable, escalating the efficiency of tracking transactions Review collected by and hosted on G2.com.

What do you dislike about PairSoft?

Often, PairSoft has slow performance and it gets overwhelmed by high loads

When downloading files, we experience high inefficiencies from the app Review collected by and hosted on G2.com.

What problems is PairSoft solving and how is that benefiting you?

PairSoft helps us manage our procurement and financial situation, by automating most of the business processes

The struggles of fragmented documents has been fully automated by PairSoft

Issues of accounts payable and payment processing has been done by this software

We have included ERP support in our operations through the software Review collected by and hosted on G2.com.

Response from Jem Boyd of PairSoft

edit

Thank you for your review - please let us know how we can continue to help your business optimize processes!

IO

Verified User in Outsourcing/Offshoring

Enterprise (> 1000 emp.)

1/30/2025

"Neutral experience with the product"

2.5/5

What do you like best about PairSoft?

Integration with Microsoft Dynamics 366 and Sage Intacct. Review collected by and hosted on G2.com.

What do you dislike about PairSoft?

It is worth to have integration with Zapier and Google Workspace. Review collected by and hosted on G2.com.

Response from Jem Boyd of PairSoft

edit

Thank you for sharing your feedback. We’re sorry to hear that your experience with our service hasn’t fully met your expectations. We’re always looking for ways to improve, and your input is valuable.

If you haven’t already reached out, we’d love to understand more about what specifically isn't working for you, so we can work together to resolve any challenges. Please contact accountmanagement@pairsoft.com, and we'd be happy to assist you and explore ways to enhance your experience.

We look forward to hearing from you and hope to have the opportunity to improve your experience. Thanks again for your feedback!

See how PairSoft improved

MG

Manny G.

Accounting Manager

Mid-Market (51-1000 emp.)

10/11/2024

"Easy to use and manage -workflows and users"

5/5

What do you like best about PairSoft?

Easy management of the workflows and Users. Review collected by and hosted on G2.com.

What do you dislike about PairSoft?

Sometimes it gets too slow to view backup online and we have to download to view. Review collected by and hosted on G2.com.

Response from Jem Boyd of PairSoft

edit

Thank you for your review, Manny - we're thrilled your team is able to run more efficiently with our workflows and customization options. Be sure to submit a ticket on slow load times. We can definitely help you with that!

See how PairSoft improved

MG

Misti G.

Higher Education

Mid-Market (51-1000 emp.)

8/29/2023

"PairSoft is Awesome!"

5/5

What do you like best about PairSoft?

What I like most about PairSoft is their seamless integration with Raiser's Edge. A few years ago, I upgraded our office to their cloud based software and it works like a charm. I have everything I need at my fingertips when it comes to our audits and speaking with donors about their gifts. I love being able to see all my attachments on demand in just a matter of seconds. Review collected by and hosted on G2.com.

What do you dislike about PairSoft?

I can't think of anything that I dislike about the software itself. But, if I do get frustrated if I can't talk to a live person, which is very rare. I think it does what it is supposed to do for the most part. Review collected by and hosted on G2.com.

What problems is PairSoft solving and how is that benefiting you?

PairSoft helps me get rid of extra paper that I don't need to keep on-site. It frees up space and I can access it on-demand when I need it most. When the pandemic hit and everyone was working remotely, we already had this system in place. It helps us keep the continuity of business going and the lines of communication with colleagues open so that everyone was on the same page. Review collected by and hosted on G2.com.

Response from Jem Boyd of PairSoft

edit

Thank you for your review, Misti! We love helping Not For Profit organizations like yours succeed with seamless integrations within their systems. Please keep us posted on how PairSoft performs with your automated gift and donor process.

See how PairSoft improved

AW

Angie W.

Mid-Market (51-1000 emp.)

9/5/2023

"The Project Management and Support Team have been exception al to work with."

4.5/5

What do you like best about PairSoft?

The customizable workflows for our NetSuite Integration is extraordinary. Review collected by and hosted on G2.com.

What do you dislike about PairSoft?

The only thing that I wish that we had was a snadbox environment so that we could do proper testing if new or changed functionality. We wouldn't need the repository necessarily, just something with the new functionality so that we can do proer UAT and Regression testing. Review collected by and hosted on G2.com.

Response from Jem Boyd of PairSoft

edit

Hi, Angie - thanks so much for your feedback. We are constantly working to increase communication with customers and during our implementation and support processes, so thank you for recognizing those teams! Happy to hear about how much you love our workflows and their customization abilities within your NetSuite instance. It's why our software helps users like you make your every day approval processes easier. Your suggestion around UAT and regression testing has been noted, and we'll let our Product team know, as well. Thanks again!

See how PairSoft improved

PV

Planthara V.

Small-Business (50 or fewer emp.)

9/13/2023

"An Astonishing cloud platform - PairSoft"

5/5

What do you like best about PairSoft?

PairSoft's document management solution really very helpful in saving time spent on filing, searching and retreaving documents. PairSoft's automated invoice processing and workflows which directly integrate with Financial Edge is fabulous. Review collected by and hosted on G2.com.

What do you dislike about PairSoft?

One thing I dislike in PaperSave is the inability to delete an unwanted page from the document. When I try to delete a page, the whole document disappear. Review collected by and hosted on G2.com.

Response from Jem Boyd of PairSoft

edit

Hi, Planthara. Thank you for your supportive review! We are always thrilled to hear about PairSoft's ability to save hundreds of hours for busy teams like yours. Regarding deleting unwanted pages, you should be able to delete unwanted pages without the entire document disappearing. The functionality on how to do so has changed in our 7.0 release, but I encourage you to log a support ticket so we can help you out! Many thanks again!

See how PairSoft improved

JC

Jennifer C.

Director of Accounting Ops

Mid-Market (51-1000 emp.)

11/8/2022

"Caution"

0/5

What do you like best about PairSoft?

There are no positives. The best thing would be to avoid this system all together. We have tried to get assistance in fixing the issues for 4 months now, and each day is a repeat of the one before where nothing works. They may eventually solve the invoice in question, but the same problem will occur on the following invoices processed. Review collected by and hosted on G2.com.

What do you dislike about PairSoft?

Lack of timely response to tickets for problems. Their team is also nonresponsive to emails/tickets, and it takes a week to get help, even on urgent issues.

This "OCR" software does not read Vendor Name, Invoice Number, Dollar Amount, Invoice Date from incoming invoice documents.

It attempts to GL code the invoice based on history but misses the dollar amounts and does not allow users to edit the line to add it. You have to delete that line and rekey it all. There is NO efficiency gain with this software because your team will have to touch EVERY invoice at many touchpoints.

Additionally, it does not integrate/communicate well with your ERP system. Ours continually show approved in Pairsoft, but in our ERP it shows pending. Our IT team has verified the issue is occurring in Pairsoft and not our system. We also started using the approval routing feature this year, which is a NIGHTMARE. It finds the assigned workflow when it wants to, fails frequently, and Pairsoft Techs cannot find the root cause.

Our invoices are simple, we process about 1200 invoices a month and that is too much for Pairsoft to handle.

We have been using their system for approximately 3-4 years, but we are looking for another provider as we have outgrown them. Review collected by and hosted on G2.com.

Response from Jem Boyd of PairSoft

edit

Hi, Jennifer. We're sorry to hear about your experience with our software - it's definitely not the user experience we want your organization to have! Can you send us an email at info@pairsoft.com so we can get this addressed right away? Thank you in advance!

VL

Vailly L.

Mid-Market (51-1000 emp.)

9/15/2023

"Sarah was great, and the product allows us to scale!"

4/5

What do you like best about PairSoft?

allows us to scale our business through use of the ocr technology Review collected by and hosted on G2.com.

What do you dislike about PairSoft?

The rep we had to start was not good, but Sarah came in to save the day! She was great Review collected by and hosted on G2.com.

Response from Jem Boyd of PairSoft

edit

Hi, Vailly. Thanks so much for your review - Sarah is a rockstar and has been working with our products for years. Also appreciate you being patient as we're onboarding team members to assist companies with their implementation and turn them into rockstars like Sarah! We are thrilled you're able to simultaneously mitigate risk and drive AP process efficiency with PairSoft. Let us know how else we can help, and thanks again!

See how PairSoft improved

AN

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

9/20/2018

"PairSoft Review"

4.5/5

What do you like best about PairSoft?

Integration with Blackbaud FE and FE NXT. Workflow streamlines A/P process. Review collected by and hosted on G2.com.

What do you dislike about PairSoft?

Have to reset password every few months. Review collected by and hosted on G2.com.

Response from Jem Boyd of PairSoft

edit

Thank you for your updated feedback! I know changing passwords can be laborious, but we are committed to maintaining good security and data protection measures. Thrilled you're able to use our PaperSave for PairSoft product with FE NXT to access vendor invoices and client checks more quickly and efficiently! We always appreciate information from our customers - thank you again for taking the time!