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QuickBooks Online

By Intuit

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QuickBooks Online Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find QuickBooks Online's ease of use remarkable, especially for sending invoices and generating reports efficiently. (205 mentions)
Users value the intuitive design of QuickBooks Online, making it easy for anyone to learn and use. (60 mentions)
Users value the cloud-based accessibility of QuickBooks Online, enabling 24/7 financial oversight from any device. (52 mentions)
Users value the user-friendly design of QuickBooks Online, making bookkeeping accessible for everyone, regardless of experience. (52 mentions)
Users love the easy access provided by QuickBooks Online, allowing convenient financial management from any device, anytime. (49 mentions)
Users value the seamless integrations of QuickBooks Online, enhancing connectivity with various financial applications effortlessly. (49 mentions)
Users appreciate the user-friendly features of QuickBooks Online, enabling convenient access to financial data anytime, anywhere. (48 mentions)
Users appreciate the easy integrations of QuickBooks Online, enhancing efficiency with seamless connections to various business tools. (40 mentions)
Users express frustration over missing features, such as limited report customization and issues with account reconciliation in QuickBooks Online. (55 mentions)
Users find QuickBooks Online to be expensive, especially with increasing fees and additional charges for services. (48 mentions)
Users report poor customer support from QuickBooks Online, with long wait times and unresolved issues after multiple calls. (38 mentions)
Users express frustration with limited customization in QuickBooks Online, hindering their ability to generate necessary reports. (35 mentions)
Users find high fees for QuickBooks Online challenging, especially when needing additional features or users. (33 mentions)
The learning curve for QuickBooks Online can be challenging for new users unfamiliar with accounting software. (30 mentions)
Users experience limitations in accounting with QuickBooks Online, citing issues with bank connections and poor customer support. (23 mentions)

Top Pros or Advantages of QuickBooks Online

1. Ease of Use
Users find QuickBooks Online's ease of use remarkable, especially for sending invoices and generating reports efficiently.
See 205 mentions

See Related User Reviews

Shahrukh M.
SM

Shahrukh M.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to Use"

What do you like about QuickBooks Online?

How i can use the mobile application to upload the expenses. Also, the reporting

MK

Miles K.

Small-Business (50 or fewer emp.)

4.0/5

"Great For Bookkeeping and Invoicing"

What do you like about QuickBooks Online?

Easy of use in sending invoices and generating financial reports.

2. Intuitive
Users value the intuitive design of QuickBooks Online, making it easy for anyone to learn and use.
See 60 mentions

See Related User Reviews

VP

Vivien P.

Small-Business (50 or fewer emp.)

4.0/5

"Good for small business"

What do you like about QuickBooks Online?

Good for small business. There is a lot of tutorials to learn how do everything I need.

Amanda M.
AM

Amanda M.

Small-Business (50 or fewer emp.)

3.5/5

"Quickbooks Review"

What do you like about QuickBooks Online?

I like that it is user friendly, and easily organizes my info.

3. Cloud-Based
Users value the cloud-based accessibility of QuickBooks Online, enabling 24/7 financial oversight from any device.
See 52 mentions

See Related User Reviews

AG

Anderson G.

Mid-Market (51-1000 emp.)

5.0/5

"'Need Accounting Access On The Go? Sign Up Quick!'"

What do you like about QuickBooks Online?

If you aren't using Quickbooks Online, i advice you sign up quick. It's a really convenient online accounting solution that let's you keep tabs on acc

Desiree F.
DF

Desiree F.

Small-Business (50 or fewer emp.)

5.0/5

"Simple Set Up for Small to Medium Businesses"

What do you like about QuickBooks Online?

-Easy to use and set up. -Workflow screen for those who need it -Almost everything you need in one place -Integrates well with many outside Apps.

4. Simple
Users value the user-friendly design of QuickBooks Online, making bookkeeping accessible for everyone, regardless of experience.
See 52 mentions

See Related User Reviews

Diana B.
DB

Diana B.

Small-Business (50 or fewer emp.)

0.0/5

"Losing confidence in Quickbooks online rapidly!!"

What do you like about QuickBooks Online?

User Friendly Bookkeeping software that allows bank transactions to be synced and categorized easily

soner f.
SF

soner f.

Small-Business (50 or fewer emp.)

4.0/5

"feedback on quickbooks online"

What do you like about QuickBooks Online?

Very easy to integrate and most importantly it is easy to understand for everyone even withou any accounting background

5. Easy Access
Users love the easy access provided by QuickBooks Online, allowing convenient financial management from any device, anytime.
See 49 mentions

See Related User Reviews

AG

Anderson G.

Mid-Market (51-1000 emp.)

5.0/5

"'Need Accounting Access On The Go? Sign Up Quick!'"

What do you like about QuickBooks Online?

If you aren't using Quickbooks Online, i advice you sign up quick. It's a really convenient online accounting solution that let's you keep tabs on acc

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"QBO Just makes my life easier."

What do you like about QuickBooks Online?

QBO is accessible from any of my devices, by any of our users at any time. No installs required. No Single User Mode needed. It has direct connecti

6. Integrations
Users value the seamless integrations of QuickBooks Online, enhancing connectivity with various financial applications effortlessly.
See 49 mentions

See Related User Reviews

Prafful  P.
PP

Prafful P.

Mid-Market (51-1000 emp.)

4.5/5

"Best solution for Cloud Accounting"

What do you like about QuickBooks Online?

Integration with various apps like payroll - Gusto, rippling, revenue - Acodei, Contractors payments-Deel Automation- Bank Transactions rule-based au

Mariana S.
MS

Mariana S.

Small-Business (50 or fewer emp.)

4.5/5

"Bookkeeping"

What do you like about QuickBooks Online?

It's a friendly user software, it has a really nice interface and design and the bank integration is great.

7. Features
Users appreciate the user-friendly features of QuickBooks Online, enabling convenient access to financial data anytime, anywhere.
See 48 mentions

See Related User Reviews

Prafful  P.
PP

Prafful P.

Mid-Market (51-1000 emp.)

4.5/5

"Best solution for Cloud Accounting"

What do you like about QuickBooks Online?

Integration with various apps like payroll - Gusto, rippling, revenue - Acodei, Contractors payments-Deel Automation- Bank Transactions rule-based au

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Love the ease of use"

What do you like about QuickBooks Online?

QuickBooks Online is a flexible and easy-to-use cloud-based accounting tool, perfect for small and medium-sized businesses. Even if you’re not an acco

8. Easy Integrations
Users appreciate the easy integrations of QuickBooks Online, enhancing efficiency with seamless connections to various business tools.
See 40 mentions

See Related User Reviews

KC

Kaola C.

Small-Business (50 or fewer emp.)

5.0/5

"QuickBook Online"

What do you like about QuickBooks Online?

1.QuickBooks Online lets you view reports and access your data from anywhere, including on your phone. 2. It integrates with third-party apps like Sh

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"One of the most user freindly accounting software"

What do you like about QuickBooks Online?

1 - Overall Layout of the software and all basic functions of accounting are easy to use, rest QBO AI is there to help user. 2 - Integration of almos

Top Cons or Disadvantages of QuickBooks Online

1. Missing Features
Users express frustration over missing features, such as limited report customization and issues with account reconciliation in QuickBooks Online.
See 55 mentions

See Related User Reviews

Austen M.
AM

Austen M.

Small-Business (50 or fewer emp.)

1.0/5

"Bill Pay has been a disaster"

What do you dislike about QuickBooks Online?

I do accounting work through Quickbooks for multiple clients, and to be honest, it has been great for the last couple of years. Recently, there was an

KC

Kaola C.

Small-Business (50 or fewer emp.)

5.0/5

"QuickBook Online"

What do you dislike about QuickBooks Online?

1. QuickBooks Online often requires changing the account type and detail type for all Line of Credit accounts. Using the 'Line of Credit' detail type

2. Expensive
Users find QuickBooks Online to be expensive, especially with increasing fees and additional charges for services.
See 48 mentions

See Related User Reviews

Austen M.
AM

Austen M.

Small-Business (50 or fewer emp.)

1.0/5

"Bill Pay has been a disaster"

What do you dislike about QuickBooks Online?

I do accounting work through Quickbooks for multiple clients, and to be honest, it has been great for the last couple of years. Recently, there was an

KC

Kaola C.

Small-Business (50 or fewer emp.)

5.0/5

"QuickBook Online"

What do you dislike about QuickBooks Online?

1. QuickBooks Online often requires changing the account type and detail type for all Line of Credit accounts. Using the 'Line of Credit' detail type

3. Poor Customer Support
Users report poor customer support from QuickBooks Online, with long wait times and unresolved issues after multiple calls.
See 38 mentions

See Related User Reviews

Austen M.
AM

Austen M.

Small-Business (50 or fewer emp.)

1.0/5

"Bill Pay has been a disaster"

What do you dislike about QuickBooks Online?

I do accounting work through Quickbooks for multiple clients, and to be honest, it has been great for the last couple of years. Recently, there was an

JR

James R.

Small-Business (50 or fewer emp.)

0.5/5

"Charged $2,000 in under 24 hours. 11 phone calls over 5 hours did not resolve problem."

What do you dislike about QuickBooks Online?

1. I was charged $2,000 in under 24 hours for products/services I neither want nor need. 2. I now have 4 company files, even though I only need 2.

4. Limited Customization
Users express frustration with limited customization in QuickBooks Online, hindering their ability to generate necessary reports.
See 35 mentions

See Related User Reviews

Austen M.
AM

Austen M.

Small-Business (50 or fewer emp.)

1.0/5

"Bill Pay has been a disaster"

What do you dislike about QuickBooks Online?

I do accounting work through Quickbooks for multiple clients, and to be honest, it has been great for the last couple of years. Recently, there was an

KC

Kaola C.

Small-Business (50 or fewer emp.)

5.0/5

"QuickBook Online"

What do you dislike about QuickBooks Online?

1. QuickBooks Online often requires changing the account type and detail type for all Line of Credit accounts. Using the 'Line of Credit' detail type

5. High Fees
Users find high fees for QuickBooks Online challenging, especially when needing additional features or users.
See 33 mentions

See Related User Reviews

Taruna C.
TC

Taruna C.

Small-Business (50 or fewer emp.)

4.5/5

"Good software for account work"

What do you dislike about QuickBooks Online?

It don't like about QuickBooks online are it's first of all its little bit expensive and for a beginner its little complicated.

Charity W.
CW

Charity W.

Small-Business (50 or fewer emp.)

5.0/5

"It's like QuickBooks only BETTER!"

What do you dislike about QuickBooks Online?

The only thing that isn't the best about QuickBooks online is the cost, depending on the options or needs for the client, the program can be quite cos

6. Learning Curve
The learning curve for QuickBooks Online can be challenging for new users unfamiliar with accounting software.
See 30 mentions

See Related User Reviews

Taruna C.
TC

Taruna C.

Small-Business (50 or fewer emp.)

4.5/5

"Good software for account work"

What do you dislike about QuickBooks Online?

It don't like about QuickBooks online are it's first of all its little bit expensive and for a beginner its little complicated.

Efrain S.
ES

Efrain S.

Mid-Market (51-1000 emp.)

5.0/5

"Quickbooks Online: A Complete Accounting Tool That’s Easy to Use"

What do you dislike about QuickBooks Online?

While QuickBooks Online is very effective overall, there are a few areas that could be improved. At times, the system can feel a bit slow or laggy whe

7. Accounting Limitations
Users experience limitations in accounting with QuickBooks Online, citing issues with bank connections and poor customer support.
See 23 mentions

See Related User Reviews

Austen M.
AM

Austen M.

Small-Business (50 or fewer emp.)

1.0/5

"Bill Pay has been a disaster"

What do you dislike about QuickBooks Online?

I do accounting work through Quickbooks for multiple clients, and to be honest, it has been great for the last couple of years. Recently, there was an

KC

Kaola C.

Small-Business (50 or fewer emp.)

5.0/5

"QuickBook Online"

What do you dislike about QuickBooks Online?

1. QuickBooks Online often requires changing the account type and detail type for all Line of Credit accounts. Using the 'Line of Credit' detail type

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QuickBooks Online Reviews (3,561)

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QuickBooks Online Reviews (3,561)

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Jay S.
JS
Accountant
Mid-Market (51-1000 emp.)
"QuickBooks Online — A Balanced Tool, Not Perfect"
What do you like best about QuickBooks Online?

QuickBooks Online makes handling accounts a lot easier and more organized. The new look with the updated icons feels way more interactive and easier to use than before. I like that it syncs bank transactions automatically, which saves me from doing it all by hand. Making invoices, tracking expenses, and checking reports is pretty quick and simple. Overall, it’s a easy to use and helpful tool for keeping all your business finances in one place. Review collected by and hosted on G2.com.

What do you dislike about QuickBooks Online?

QuickBooks Online isn’t perfect. It can be a bit slow with lots of transactions, and some features are only in the expensive plans. The new UI is nice but sometimes feels a bit crowded. Some of the additional features which are not useful makes it little slow. Still, it gets the job done and is pretty handy overall. Review collected by and hosted on G2.com.

Taylor D.
TD
Manager
Small-Business (50 or fewer emp.)
"QuickBooks makes it simple!"
What do you like best about QuickBooks Online?

QuickBooks Online has been a game changer for managing my business finances. I love how easy it is to track income and expenses, send invoices, and see real-time cash flow all in one place. The automatic bank feed saves me hours of data entry, and the reporting tools make tax time much less stressful. Since it’s cloud-based, I can access my books anytime, anywhere, which gives me peace of mind and keeps me organized. It’s user-friendly, efficient, and truly helps me stay on top of my business. Review collected by and hosted on G2.com.

What do you dislike about QuickBooks Online?

One downside of QuickBooks Online is the cost, since the monthly subscription and add-ons like payroll can add up quickly. It can also take some time to learn the more advanced features, and customer support isn’t always as fast or helpful as it should be. Occasionally, the bank feeds or connections can glitch, which can be frustrating when trying to stay on top of finances. Review collected by and hosted on G2.com.

Efrain S.
ES
Junior Accountant
Accounting
Mid-Market (51-1000 emp.)
"Quickbooks Online: A Complete Accounting Tool That’s Easy to Use"
What do you like best about QuickBooks Online?

What I like best about QuickBooks Online is its user-friendly and well-organized interface. The way everything is structured makes registering transactions simple yet very effective. It also offers a wide range of additional features and detailed reports, which makes it possible to manage nearly all finance-related tasks in one place. From connecting bank accounts to seamlessly generating invoices and bills, QuickBooks Online provides a complete and efficient solution that helps streamline accounting and bookkeeping processes. Review collected by and hosted on G2.com.

What do you dislike about QuickBooks Online?

While QuickBooks Online is very effective overall, there are a few areas that could be improved. At times, the system can feel a bit slow or laggy when loading certain reports or handling large amounts of data. Some of the more advanced features are also not as intuitive as the core functions, which means it can take extra time to learn or navigate them. Additionally, the subscription costs can add up, especially when needing access to multiple features or users. Review collected by and hosted on G2.com.

DP
Owner
Small-Business (50 or fewer emp.)
"Exceptional Support for Beginners, Though Pricey for Startups"
What do you like best about QuickBooks Online?

The best thing about QuickBooks is that the agents are very knowledgeable. As a new owner with no experience using QuickBooks, I found them to be a real blessing. Even though they are supposed to give only 45 minutes, every time I spoke with them, they went above and beyond, taking extra time to explain things clearly and making sure I didn’t make mistakes that could cause problems with the IRS later on. I feel very lucky to have QuickBooks in my life. Review collected by and hosted on G2.com.

What do you dislike about QuickBooks Online?

The only downside is that it’s a bit expensive. For people like me who are just starting a business, it would be nice if they offered a discount for the first year. Review collected by and hosted on G2.com.

Nicole K.
NK
"Cost-Effective, Easy to Use, But Lacks Support"
What do you like best about QuickBooks Online?

I have been consistently impressed with QuickBooks Online's cost effectiveness and ease of use. Setting up the system was straightforward despite my initial lack of familiarity with the software, which speaks volumes about its user-friendly design. The integration capabilities are particularly beneficial, allowing seamless connections with essential tools like Bill.com, Expensify, and banking platforms. The automatic bank feeds significantly streamline bank reconciliation, while invoicing and customer setup are both refreshingly simple, effectively solving our billing and financial recording challenges. I also value QuickBooks Online's affordable pricing, which contributed to my decision to choose it over other vendors. Review collected by and hosted on G2.com.

What do you dislike about QuickBooks Online?

I have found getting help on issues with QuickBooks Online quite frustrating. The support desk is not helpful, and anyone I've talked to at QuickBooks has been unable to answer my questions or resolve some of the issues I'm experiencing. Review collected by and hosted on G2.com.

Rui R.
RR
CSO
Small-Business (50 or fewer emp.)
"keep the company finances organized"
What do you like best about QuickBooks Online?

I like that it’s easy to use and I can see all my business numbers in one place. The reports are clear and simple to understand, even if you are not a finance expert. Also I like the integration with my bank, it save me a lot of time to track expenses and income. Review collected by and hosted on G2.com.

What do you dislike about QuickBooks Online?

Sometimes it feels a bit slow when I load big reports. Also, the price is a bit high for small business, specially if you need extra features. The sandbox creation for testing is not as userfriendly as other platforms and you need to create new sandboxes every two years, make sno sense for our developers Review collected by and hosted on G2.com.

Geoffrey F.
GF
Integration and Support Specialist
Small-Business (50 or fewer emp.)
"Reliable Billing with QuickBooks, But Stability Could Improve"
What do you like best about QuickBooks Online?

I appreciate how QuickBooks Online has centralized all our billing needs in one place, which makes it simple to manage and track billing effectively. I trust QuickBooks for its reliability, even though there are occasional quirks. Despite frequent updates that sometimes change how features work, the overall reliability and trust in QuickBooks make it a tool I would consider using again. It's also straightforward to use, providing all the necessary features for our billing requirements. Review collected by and hosted on G2.com.

What do you dislike about QuickBooks Online?

I find the frequent updates and changes in QuickBooks Online somewhat problematic. These updates can cause unexpected changes or quirks in how certain features work, which disrupts workflow and requires me to figure out new ways to submit things. I'd prefer if the platform could maintain more stability instead of constantly adding or changing features. Review collected by and hosted on G2.com.

Tauqeer A.
TA
Sr. Finance & Accounts Executive
Mid-Market (51-1000 emp.)
"A Reliable and User-Friendly Accounting Tool for Small Businesses"
What do you like best about QuickBooks Online?

I appreciate how QuickBooks Online is user-friendly and can be accessed from anywhere. It automates many of my accounting tasks, such as bank reconciliation, invoicing, and VAT reporting, which really helps me save a significant amount of time. Review collected by and hosted on G2.com.

What do you dislike about QuickBooks Online?

The subscription fees for QuickBooks Online are higher than those of some other options, making it a relatively expensive choice. Additionally, I find that customer support could be more responsive. I also wish there were greater customization options available for reports and invoices. Review collected by and hosted on G2.com.

Pankaj P.
PP
Assistant Manager Finance and Accounts
Mid-Market (51-1000 emp.)
"Best Accounting tool for daily use"
What do you like best about QuickBooks Online?

I am using this from last 4 years on daily basis. Its easy to use and implementation is also quite easy. Quickbooks online offers lots of features with free certification on various level . If I face any challenges then I can easily connect to Support team and team is also helpful in many cases. Easily anyone can integrate with Banks, Shopify, ADP, Gusto and many more. Dashboard is very easy and reporting section is amazing. Review collected by and hosted on G2.com.

What do you dislike about QuickBooks Online?

Managing Inventory is bit messy here. Some faced issue in Purchase order or inventory based Bill posting. Customization is limited. All and all good accounting tool in affordable price. Review collected by and hosted on G2.com.

KH
Senior Property Manager
Small-Business (50 or fewer emp.)
"Love QB Online!"
What do you like best about QuickBooks Online?

What I like best about QuickBooks Online is the real-time access to financial data and the ability to manage books from anywhere. The intuitive dashboard, automated bank feeds, and easy-to-generate reports make it simple to stay on top of cash flow, track expenses, and prepare for tax season. It’s also incredibly helpful that multiple users can collaborate at once without being tied to a specific device or location. Review collected by and hosted on G2.com.

What do you dislike about QuickBooks Online?

One thing I dislike about QuickBooks Online is that some of the more advanced features—like custom reporting or job costing—can feel limited compared to the desktop version or require higher-tier subscriptions. Additionally, the navigation can be a bit clunky when managing multiple properties or accounts, and certain processes (like reconciling complex transactions) sometimes take more steps than necessary. A bit more customization and flexibility would make a big difference. Review collected by and hosted on G2.com.