The Recurly team eventually worked with us to resolve a major misunderstanding around transaction overages, granting us a waiver until the end of the current contract. This showed flexibility and a willingness to repair the relationship. Since then, communication has become clearer, and we now have more confidence in how terms are documented. Review collected by and hosted on G2.com.

Commercial transparency still needs to improve. Key costs and thresholds should be highlighted clearly in proposals and discussions upfront, not left to fine print in contracts. While our situation was eventually addressed, the process was longer and more difficult than it should have been. Better upfront clarity and proactive communication would help rebuild trust further. Review collected by and hosted on G2.com.

Their customer support is unmatched. When we faced a major gateway issue, Recurly jumped in immediately and helped us migrate, even though it was not their responsibility. The team was hands-on, responsive, and genuinely cared about solving our problem. It felt like we had a partner, not just a vendor. Review collected by and hosted on G2.com.

The interface feels a bit dated in some areas, and reporting could be more flexible out of the box like exporting detail New vs Recurring. But the platform is reliable, and their team more than makes up for it with excellent support. and I have to say continue to make improvements. Review collected by and hosted on G2.com.

The API is pretty easy to use, but the customer support is why I stick around. You can't run a saas without hitting a few bumps. They always are willing to figure out what happened, and help you make it right with the customer. Even if it was just you were being dumb. It's easy to get started, and you can start with their hosted pages doing the heavy lifting, then as you grow as a company, you can start "taking over" pages to make the process more seemless for your clients. Their analytics is also good, if you do traditional saas. Review collected by and hosted on G2.com.

The API docs are.. goofy sometimes. Othertimes it's downright incorrect. Lastly, the way they handle ids (subscription ids, customer ids) is different depending on the context. The ID you get in the api isn't the same you see if you visit the customer's page on their website. The webhooks are great, but because the ID's are rough, sometimes you are left guessing as how to match stuff up. Also while their analytics is great, analytics for pay per usage is seriously lacking. Review collected by and hosted on G2.com.

I appreciate how Recurly streamlines subscription management, automates the billing process, and offers straightforward reporting. It helps save time, minimizes mistakes, and makes scaling recurring revenue operations much more efficient. Review collected by and hosted on G2.com.

At times, the interface feels somewhat clunky, making navigation less smooth than I would like. Customizing reports or workflows often takes more effort than expected, and I’ve found that some of the more advanced features aren’t particularly intuitive for those who are new to the platform. Review collected by and hosted on G2.com.

Recurly has automated features for revenue recovery and dunning management.

The subscription and implementation packages are flexible and friendly with fair rates.

Recurly offers powerful analytical measures, which gives us credible insights and dependable data driven.

The integration capabilities, which helps us connect with Slack and Salesforce, and this streamline most of our workflow. Review collected by and hosted on G2.com.

Recurly UI is quite restrictive and hard to customize, which is a primary problem. Some personalization requires an external developer. Review collected by and hosted on G2.com.

Being directly involved with Customer Support, this tool, the entire Recurly platform, is essential for our business to run. And having all the data you need at your disposal always makes it simple and efficient. I am using it for 12 hours per day every day. And I can offer support in real time, both to our customers, both to our company internal needs. It is perfectly integrated into our system, linked to other CMS. Review collected by and hosted on G2.com.

There are some restrictions but imposed by the need to be in compliance with transaction duties, so the fact that you cannot edit something, like an already produced invoice, or an existing coupon, without having to rely to some workaround, is something that you can live with. Review collected by and hosted on G2.com.

I appreciate Recurly's user-friendly interface, which simplifies the integration process and allows me, as an admin, to make necessary changes without constantly referring to the documentation. The software's ability to manage end-to-end customer billing, subscriptions, renewals, and tax issuance effectively, especially with its multiple currency module, is invaluable. Additionally, Recurly's customer support is highly responsive and helpful, making my experience even more seamless. Review collected by and hosted on G2.com.

I think that, from the reporting and analytics part, Recurly should provide more options. Review collected by and hosted on G2.com.

Recurly offers reputable features for predictable revenue management.The app integrates with external software which helps us in analyzing all billing processes.

The automation of recurrent invoice and payment processes makes Recurly more considered.

All payment issues are fully resolved by Recurly. Review collected by and hosted on G2.com.

Recurly is complex, more so in matters configuration and billing processes. The developer need to recheck all these demands. Review collected by and hosted on G2.com.

Handles complex billing models: monthly, annual, usage-based, and even hybrid setups. Supports upgrades, downgrades, add-ons, free trials, and prorations automatically. Review collected by and hosted on G2.com.

Not ideal for small businesses: Recurly’s cost structure can be expensive, especially for startups or low-volume companies. Review collected by and hosted on G2.com.

1) product management - it is easy to manage and customize subscriptions

2) integrations: webhooks for all events, as well as out-of-the-box solutions for zendesk / tax services like avalara

3) gateway flexibility and ready-made support - recurly already has great support for many popular payment gateways

4) dunning management

5) support - for many questions you can receive response via a live chat, which is only possible when eevn first line is already skilled and well aware of product features which is quite rare Review collected by and hosted on G2.com.

Webhooks are still transactions/adjustments centered. Mobile app subscription services like revenuecat give a lot of prominence to subscription status changes for events/webhooks: like in trial / regular / canceled / expired - to achieve similar data from curly you will still ber required some tinkering Review collected by and hosted on G2.com.