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StatusCast Reviews & Product Details

StatusCast Product Details

StatusCast is hosted status page management software that allows users to manage and build their own corporate status page. Using this tool, IT departments can schedule maintenance and promptly communicate application downtimes to customers and employees via email, SMS, and social channels. No coding is required as StatusCast features codeless integrations with third-party SaaS platforms, customer application support, and ITSM solutions. Also included are communication templates, custom alert automation, and status pages are highly customizable. With a user-friendly interface that is easy to configure, clean and concise, and a responsive support team always available via chat and other channels. Using StatusCast, you can develop public and private status pages to keep your end-users informed. Reducing the load on your help desk meaning support teams are free to focus on fixing the issue. Helping you deliver your best when things are at their worst.

Seller

Xurrent

Discussions

StatusCast Community

Product Description

With StatusCast, your status page becomes a central hub for communicating incidents with your users. During application downtime or scheduled maintenance, a properly used status page reduces help desk costs and improves end user satisfaction.

Overview by

Jasen Fici (Principal and founder at StatusCast, Inc.)

Pricing

Pricing provided by StatusCast.

Private Plans

Starting at $99

per month

Public Starter

$50.00

Per Month

View More Pricing Information

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StatusCast Media

Build trust through transparency with a public status page, improving UX and customer satisfaction during incidents.

Keep your employees informed and productive during outages with effective internal incident communication via private status pages.

A leading Incident Management solution that puts employee productivity first, with greater component depth and more comprehensive root cause analysis than the rest.

StatusCast Demo - Audience Specific Status Pages

Automatically generate custom status pages for each end user based on their specific needs and roles. Who you are = What you see, minimize noise and alert fatigue.

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AK

A K.

Accounting

Mid-Market (51-1000 emp.)

8/21/2023

"Good tool"

5/5

What do you like best about StatusCast?

Very good to Handel and close the issues herself and height and elebroate it get it rewarded and get it's cured with the help of the very useful and easy to use Review collected by and hosted on G2.com.

What do you dislike about StatusCast?

Hi this is very help ful and nothing is there to dislike and the to take this is very easy too and get it close they will help to get the useless and get closed Review collected by and hosted on G2.com.

KT

Katie T.

Mid-Market (51-1000 emp.)

6/1/2020

"Clear and Concise Feature Set"

5/5

What do you like best about StatusCast?

Statuscast provides all of the tools I need to accurately compose and cascade company status posts to our customers. Review collected by and hosted on G2.com.

What do you dislike about StatusCast?

I haven't found anything that I dislike. Review collected by and hosted on G2.com.

EI

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

7/29/2020

"Great Status Update tool"

5/5

What do you like best about StatusCast?

Tool is very easy to setup and use. Opt in capability, with multiple notification paths is great. Review collected by and hosted on G2.com.

What do you dislike about StatusCast?

Would like to see more integrations to allow us to automate more of our messages. Review collected by and hosted on G2.com.

Recommendations to others considering StatusCast:

If you are looking for an easy to use/administer notification tool with a solid feature set and options, StatusCast is a great option. Review collected by and hosted on G2.com.

What problems is StatusCast solving and how is that benefiting you?

No problems. With StatusCast we were able to eliminate email distribution lists that had grown out of control and allow our users to get the information that they want. Review collected by and hosted on G2.com.

WS

Willis S.

Mid-Market (51-1000 emp.)

5/8/2020

"Simple and intuitive enterprise status application"

5/5

What do you like best about StatusCast?

Multiple methods of Notifications and a simple way to enable each type. Review collected by and hosted on G2.com.

What do you dislike about StatusCast?

I have not found anything to dislike about StatusCast thus far! Review collected by and hosted on G2.com.

Recommendations to others considering StatusCast:

Consistent uptime, easy application for incident management and Maintenance announcement. Review collected by and hosted on G2.com.

What problems is StatusCast solving and how is that benefiting you?

Have not had any problems yet! Clients are updated by any method they subscribe to and we have not seen any down time or delay in status casting yet! Review collected by and hosted on G2.com.

JE

Jeffrey E.

Program Manager

Enterprise (> 1000 emp.)

8/2/2019

"I've really enjoy using the product as it's easy and intuitive for administrators and consumers."

5/5

What do you like best about StatusCast?

I like how simple the app can be for users and admins. There are many options to use, but they aren't necessary to get up and running. Review collected by and hosted on G2.com.

What do you dislike about StatusCast?

We use multiple components that are separate products (on one site). We don't like that the up time percentage calculation includes all components. It would be a great option to split it out. Review collected by and hosted on G2.com.

DP

Debbie P.

Manager Application Management

Insurance

Enterprise (> 1000 emp.)

2/22/2019

"StatusCast has been a well-received notification process across our mulitiple applications."

4.5/5

What do you like best about StatusCast?

We're able to better manage client and provider customer service experiences thanks to StatusCast. We select which incidents generate notices and which are "post only". As an externally hosted resource, communication is available even when our applications are not. Review collected by and hosted on G2.com.

What do you dislike about StatusCast?

We have found it difficult to manage subscriber lists within StatusCast. It is a rather manual process to sort through users. In addition, the use of StatusCast for multiple applications makes it more difficult to target messages to specific components. Review collected by and hosted on G2.com.

Recommendations to others considering StatusCast:

Great product. Our account rep has been very helpful in responding to our questions. Review collected by and hosted on G2.com.

What problems is StatusCast solving and how is that benefiting you?

When applications encounter issues, customer care centers become inundated with inquiries from clients, field support, providers, and internal resources...a time when resources are already strained with identification and remediation. StatusCast has allowed us to alert our stakeholders of issues quickly following detection, keep them informed, and notify them of resolution in an efficient manner. Our application management staff is freed to do the job of greatest importance: returning the application to normalcy. Review collected by and hosted on G2.com.

CB

Chris B.

Exec Dir, Process Engineering and Business Office

Enterprise (> 1000 emp.)

2/21/2019

"StatusCast has been an Excellent Partner"

5/5

What do you like best about StatusCast?

Statuscast is simple to use and administer and has a nice integration suite... But the one thing that I like best is their responsiveness. The StatusCast team has been fantastic to work with, answering every question, taking feedback and adjusting any time necessary. Truly customer focused. Review collected by and hosted on G2.com.

What do you dislike about StatusCast?

Hard to put dislikes at this point as most everything that we have brought up, they have either had an answer for or have since added capability. To pick one thing that would be nice is more Admin control over users in the native tool so, for example, I could add or modify member information (like components, contact preferences, etc) especially for VIP users. Even with this, the StatusCast team has always been willing to help us do what was needed. Review collected by and hosted on G2.com.

Recommendations to others considering StatusCast:

Even if it does not meet your exact needs, give it a shot. Tell them what they are lacking and give them a chance to solve it. That has been my experience. Review collected by and hosted on G2.com.

What problems is StatusCast solving and how is that benefiting you?

Our challenge was trying to get to more directed communication around changes, issues and outages inside the company. We wanted to make communication opt in so that users weren't flooded with information they didn't need or want. StatusCast has done exactly that. Review collected by and hosted on G2.com.

JC

Jason C.

Prepress Manager - Developer & Graphic Designer

Small-Business (50 or fewer emp.)

5/28/2019

"A Great Way to Keep Users Informed"

5/5

What do you like best about StatusCast?

We have several different services across multiple platforms. Keeping tabs on each status and being able to accurately and rapidly post information on them for our users to access in realtime is incredibly valuable to our support staff. Review collected by and hosted on G2.com.

What do you dislike about StatusCast?

The admin interface could use a few enhancements but otherwise I don't have any real issues using or navigating anything. My complain is purely aesthetic. Review collected by and hosted on G2.com.

GP

Gustavo P.

Network and Infraetsructure Administrator

Mid-Market (51-1000 emp.)

2/19/2019

"Amazing Product"

5/5

What do you like best about StatusCast?

Great way to let people know how the status of your services. With a Little work we manage to keep notifications flowing automatically via Email and Twitter using MS Flow Review collected by and hosted on G2.com.

What do you dislike about StatusCast?

Not much, only that ther should be a better integration with popular Support services like Zendesk. A there should be a wider pricing tier. ALso maybe let the client use its own domain Review collected by and hosted on G2.com.

Recommendations to others considering StatusCast:

You must see it for yourself, its plain simple. in my case people only use statuscast to view the status, they receive the notifications via other methods Review collected by and hosted on G2.com.

What problems is StatusCast solving and how is that benefiting you?

Informing people sooner before the calls start when an IT service is down. Review collected by and hosted on G2.com.

DF

Dan F.

Director of Network Operations

Small-Business (50 or fewer emp.)

2/15/2019

"StatusCast is a good service that does exactly what you'd expect it to do"

5/5

What do you like best about StatusCast?

I think it makes sense, it covers the relevant bases for a notification to the customer base we have Review collected by and hosted on G2.com.

What do you dislike about StatusCast?

I'm not sure there's anything I dislike, the product works as expected and we haven't had any problems with it working or being available! We're happy with it! Review collected by and hosted on G2.com.

Recommendations to others considering StatusCast:

Read your notices before you submit them! But that wouldn't be the fault of StatusCast, just basic proofing. Review collected by and hosted on G2.com.

What problems is StatusCast solving and how is that benefiting you?

We are solving the problem of letting our customers know what issues we are having and when, and the potential impact involved Review collected by and hosted on G2.com.