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SentiOne Reviews & Product Details - Page 4

SentiOne Product Details

SentiOne is an AI Customer Service Automation Platform. The tool monitors the internet (social media, portals, forums, and blogs) globally using proprietary algorithms, collects public mentions, and automatically analyses them for consumer insights. The integrated interaction module allows customer service teams to manage online conversations on multiple channels and respond directly from one platform.

Seller

SentiOne

Discussions

SentiOne Community

Languages Supported

Bulgarian, Czech, German, English, Finnish, French, Croatian, Hungarian, Italian, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Ukrainian

Product Description

Track buzz surrounding your brand online

Overview by

Agnes Uba

Pricing

Pricing provided by SentiOne.

TEAM

299$

per month

ENTERPRISE

Individual price

View More Pricing Information

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SentiOne Media

Measure your performance in social media, compare channels, monitor mentions over time, breakdown your data by sentiment or gender.

Monitor all mentions of your brand and easily reply to comments, posts and messages - directly from one tool.

Manage all channels from one tool and assign incoming requests to various teams.

Set up the priority and assign customer requests from all channels automatically - save time with automated routing.

Measure the effectiveness of your customer service team, analyze KPIs and optimize your resources and workload.

SentiOne’s intuitive bot-building interface enables you to create multiple scenarios and automate your customer service on social media, email, and WhatsApp.

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PR

Paweł R.

Mobile Channel Development & Support Specialist

Enterprise (> 1000 emp.)

11/19/2017

"Great tool for social listening"

4.5/5

What do you like best about SentiOne?

Many features related to social listening

Ease of use

Alerting & reports Review collected by and hosted on G2.com.

What do you dislike about SentiOne?

I don't see significant inconveniences, sometimes has a minor problems with crawling. Review collected by and hosted on G2.com.

UM

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

4/22/2018

"great service "

2.5/5

What do you like best about SentiOne?

I like the ease of use. It’s easy to pull the keyword data! Review collected by and hosted on G2.com.

What do you dislike about SentiOne?

Some of the filters are confusing. Definitely don’t need all of them. Review collected by and hosted on G2.com.

PD

Przemysław D.

Head of Content Marketing

Enterprise (> 1000 emp.)

11/22/2017

"SentiOne - total PRO! "

5/5

What do you like best about SentiOne?

People, client service and tool - this mix gives great effects on the level of me (client) - the supplier (SentiOne) Review collected by and hosted on G2.com.

What do you dislike about SentiOne?

There is no such thing, they are always up to the task Review collected by and hosted on G2.com.

KW

Kamila W.

Founding Partner

Public Relations and Communications

Small-Business (50 or fewer emp.)

12/6/2017

"Great social media monitoring tool"

5/5

What do you like best about SentiOne?

Great customer service, user-friendly interface and many features valuable in PR and marketing practice Review collected by and hosted on G2.com.

What do you dislike about SentiOne?

I do not dislike anything in SentiOne tool Review collected by and hosted on G2.com.

SM

Szilvia M.

Account Executive

Public Relations and Communications

Small-Business (50 or fewer emp.)

11/29/2017

"Social media listening pro!"

5/5

What do you like best about SentiOne?

Easy to use; very helpful customer service Review collected by and hosted on G2.com.

What do you dislike about SentiOne?

We have just started to use the system, but so far there is nothing I dislike. Review collected by and hosted on G2.com.

MB

Mikołaj B.

Marketing specialist

Small-Business (50 or fewer emp.)

7/29/2016

"Unappreciated but good"

4/5

What do you like best about SentiOne?

The thing i like most in SentiOne is great quality of search results, and good coverage. For me, SentiOne provides best social media monitoring on Polish market, with good sentiment analysis, quality and quantity of results. Review collected by and hosted on G2.com.

What do you dislike about SentiOne?

As in many SM monitoring tools, user interface is quite complicated and confusing, But that's a problem only in first days of use. Review collected by and hosted on G2.com.