The new functions are a real game changer. Even small ones - like showing a map of mentions and gallery of pictures is a nice addition. But the new AI is great! Review collected by and hosted on G2.com.

Bit more analytic options + make it easier to change multiple things (like easy changing sentiment) Review collected by and hosted on G2.com.

It stops malwalre very effectively without using to much of your resources. Review collected by and hosted on G2.com.

Managing Sentinal One can be an issue if your permissions are insufficient. Removing it can be a real problem if you discontinue service and don't have admin privileges anymore. Review collected by and hosted on G2.com.

Auromated Audience insights and communication management Review collected by and hosted on G2.com.

Customer support isn't responsive enough. Review collected by and hosted on G2.com.

The most I like that Sentione is showing the real quantity of mentions with very short delay. Review collected by and hosted on G2.com.

Nothing special caught my attention about what I most dislike. Review collected by and hosted on G2.com.

I really like the numerous features on the dashboard. I click on my project in the analytical section and I get a lot of audience insights like gender, geolocation, days and hours when most mentions are published. There are also a lot of very useful charts that other tools unfortunately did not have. The dashboard sharing feature is also of great help to us, due to involvement and interest of cross functional teams. Review collected by and hosted on G2.com.

Some of the charts take a long time to load. That could be faster. The default dashboard was also very overcrowded with numerous features. But after making some custom adjustments, I got it to a level where it’s quite useful. Review collected by and hosted on G2.com.

I like that there are no limitations with keywords. Thanks to this I can search multiple phrases connected with the marketing industry - not only my brand mentions, sales opportunities, but also the most recent trends Review collected by and hosted on G2.com.

Nothing so far, the app is really great. Review collected by and hosted on G2.com.

The best part is that I have all the information visible in easy, user friendly UX dashboards. It's just one glance to check all mentions and information about monitored brand (my company).

Second thing are daily reports. I like the fact I have all the information about new mentions to my inbox everyday. There's no need to open the tool to get most useful information during my inbox review.

And the last part as I mentioned is user friendly UX that is very light and easy to use. Review collected by and hosted on G2.com.

Sometimes I don't see some mentions, but in most cases, it was due to my wrong configuration, that needed to be improved, but that's normal I think. Besides that, I think everything works fine.

I must mention that they have great customer support, ready to help at any time, so even if I had any problems, they were always helpful. Review collected by and hosted on G2.com.

Tool itself is very easy to use, so I would mention UX as a first "best thing", but of course clue of whole tool is internet and media monitoring - I have no doubt that SentiOne covers and gathers every information that was important to us. Last thing that I would like to complement is customer service - great team of very helpful and patient people. Review collected by and hosted on G2.com.

To be honest, I have not found any significant issues yet. But I will keep digging :) Review collected by and hosted on G2.com.

- Unlimited keywords allows us to use a lot of exclusions to narrow down results

- Interface is very user friendly and its easy to find single mention as well as get more complex analysis.

- For most crucial keywords we get notifications straight to our inbox, which makes our work much easier

- Analysis for our campaigns is exactly what we need. We track reach, sentiment and look for keywords cloud to be always up to date and measure effectiveness.

- Customer support is always helpful, quick to response and support us on most optimised monitoring set up for different needs Review collected by and hosted on G2.com.

We would like to have more sources, however as we have asked for it, new specific sources should be added. Review collected by and hosted on G2.com.

The interface is quite flexible and setting up monitoring is fairly easy.

Advanced features look promising, you get the data you need.

Datya visualisations are particularly fresh and deeper analysis of intreresting instances is possible without much hassle. All in all very fresh & welcome new addition to my toolkit.Expecting them to put a great challenge on to some of the bigger names.

The co also offers deepdive analytics via their inhouse team of data scientists, and I think thats a great way to compliment, to provide real value. Often I feel engagements with custoemrs revolve a bit too much on nice graphs and quasi useful insights, deep dives are a way to generate real insights, very welcomed feature/capability in my opinion. I am careful to recommed as really all depends on what your needs are & more importantly the people who are goibng to use it. Social data beyond simple numbers of shares or likes is complex to analyze, if you are looking to get a quick answer to everything then be prepared to do some analysis. Its that simple. Review collected by and hosted on G2.com.

I'd like more reporting templates, more structured training.

Personally not maximizing the potential so far but thats more an oissue related to time I have at hand. Getting great support from the provider and clearly getting there Review collected by and hosted on G2.com.