ShipRocket Reviews & Product Details

The automation is the best part. Earlier, our team spent hour coordinating with courier partners.Now, everything from generating labels to tracking deliveries happens in minutes. It saves time and makes life easier for our operations team. Review collected by and hosted on G2.com.

Pickups in some far-flung areas still take longer than we'd like. Customer in those regions expect the same services, so faster resolution there would be great. Review collected by and hosted on G2.com.

The wide range of courier partners is one o my favorite features. I can choose the best option based on speed, service quality, or cost for each order. This flexibility helps me serve customers in both metro cities and remote locations. Review collected by and hosted on G2.com.

I don't really face any problems, it's been quite efficient. Review collected by and hosted on G2.com.

The COD remittance is fast and reliable, which is very important for small business like mine. Getting payments quickly helps me manage cash flow better and reinvest into stock or marketing. I like that I do not need to chase down payments. Review collected by and hosted on G2.com.

I do not see any major issues worth pointing out. Review collected by and hosted on G2.com.

The best thing about ShipRocket is its wide courier network and automated shipping process, which makes deliveries faster, reliable, and hassle-free. Review collected by and hosted on G2.com.

One drawback of ShipRocket is occasional delivery delays and inconsistent courier support, which can affect the customer experience. Review collected by and hosted on G2.com.

The seamless integration with my Shopify store is what I appreciate the most. Order sync automatically without requiring any manual work. I was worried it would take technical skills, but it was simple and quick to set up. Review collected by and hosted on G2.com.

I don't have any issues so far, the platform works smooth for my needs Review collected by and hosted on G2.com.

The speed of fulfilment stands out. Order are processed and tracked in a real time, which gives our customers confidence and helps us launch collections without delivery worries. Review collected by and hosted on G2.com.

The analytics dashboard could offer deeper insights on return and courier performance. Review collected by and hosted on G2.com.

The integration with our online store was smooth, and the centralized dashboard makes tracking and order management easy. COD settlements are quick, which helps with working capital. Review collected by and hosted on G2.com.

International shipping onboarding took longer than expected. For a brand with global demand, faster setup for across-border deliveries would be ideal. Review collected by and hosted on G2.com.

The best app that can help you manage the logistics of your orders and it is very easy to use. Implementation is very easy as you just have to sync your ecommerce platform with the application. Customer support is also very helpful in setting up the same.

I use it on a daily basis and never face any challange.

No much integration was required to enable the product and it has many more features like price comparison between multiple delivery partners Review collected by and hosted on G2.com.

The payment management is something that the team should work on. Review collected by and hosted on G2.com.

Their sales team is very hardworking to trap you, once you are trapped and recharged the wallet, not even God can help you Review collected by and hosted on G2.com.

As a seller, my experience with Shiprocket has been nothing short of a disaster. They never picked up the packages from my home, despite multiple requests, and had the audacity to mark the status as "pickup denied by the seller." This blatant lie led to my orders being delayed by an unacceptable 10 days, causing immense frustration for both me and my customers.

To make matters worse, I ended up having to personally courier the packages myself, completely defeating the purpose of using their service. Their support is an absolute joke—non-responsive, unhelpful, and downright infuriating. When I tried raising tickets to address the issues, they simply closed them with a note saying "issue resolved," without actually doing anything to fix the problem.

Shiprocket is a total scam, and I would strongly advise anyone to avoid using their services. They are unreliable, unprofessional, and utterly incompetent. Save yourself the headache and look elsewhere for your shipping needs! Review collected by and hosted on G2.com.

Shiprocket offers tons of features. It offers lots of couriers partners to choose from. The converational commerce part where customers get automatic updates on their orders is a great feature. We are easily able to eliminate the manual calling and texting and updating the customers about the status of the order because shiprocket updates them for us in real time. Review collected by and hosted on G2.com.

In the last few months, the courier rates have gone up. This is problematic specially for those that offer low ticket products or the brands that offer free shipping. Review collected by and hosted on G2.com.