TrueOps FBA Refunds Reviews & Product Details

Oh gosh we have been with Seller Investigators for years and they drove me nuts with how much they harassed me. Phone calls, emails, texts to get me to approve of shipments. I blocked their calls and they found new numbers to call. I didnt want to approve of every shipment as we do some refunds in house when we can manage, but they didnt understand that concept. We switched to Trueops and it has been just such a delight. For starters, they dont harass me. We get weekly emails for outstanding shipments, thats it. They are also quite thorough, I dont know how they do it but they were able to find thousands for us in shipments that were ALREADY refunded. They leave detailed notes on shipments they have issues with. They have an option as soon as you sign up to pick what level we want them on (immediatly file or delay filing in case we want to try), I am almost cried seeing that. The support has been top notch and I think domestic. So pleased Review collected by and hosted on G2.com.

I haven't run into any problems so far, they have been great. Review collected by and hosted on G2.com.

The best part about using TrueOps is their end-to-end service. They proactively detect potential issues that may qualify for a claim, send us the necessary requirements through email or their platform, and once we respond with the needed information, they take over and pursue the reimbursement on our behalf. It’s an ideal solution for busy business leaders who want to focus on growth while trusting TrueOps to handle credit claims efficiently. Review collected by and hosted on G2.com.

I don’t have any negative feedback to share. However, to give TrueOps more autonomy, I would welcome the option for them to access our systems directly. This would allow them to locate the necessary documentation to support claims without needing to request it from us, resulting in faster processing and reduced dependency on manual responses. Review collected by and hosted on G2.com.

What I like best is how fast, accurate, and affordable the service is. Unlike other providers that take 15–25%, TrueOps charges only 10% of the recovered amount, which makes it the most cost-effective solution I’ve ever used. Their platform is clear, reliable, and delivers results without wasting time. Review collected by and hosted on G2.com.

Honestly, I haven’t found any real downsides so far. Everything works smoothly and exactly as expected. Review collected by and hosted on G2.com.

Quick, easy and effective Amazon reimbursement service at a very reasonable pricing. Review collected by and hosted on G2.com.

Would have been better to get users to save their signatures for auto completion of the required documentation for lost inbound shipments at sign up, rather then leave it to later in an email. Review collected by and hosted on G2.com.

TrueOps has streamlined our FBA reimbursement process significantly. Their dashboard is intuitive, and the team is proactive in identifying and filing claims that we would have otherwise missed. The transparency of their reporting, along with regular updates and a clear breakdown of recovered amounts, gives us confidence that our account is being handled thoroughly and professionally. It's been a time-saving and revenue-recovering tool that truly adds value. Review collected by and hosted on G2.com.

While the core service is excellent, there have been occasional delays in responses or case updates. At times, it would be helpful to have more context or rationale provided when certain claims are closed or not pursued. A slightly more detailed communication flow or visibility into decision-making would enhance the experience even further. Review collected by and hosted on G2.com.

TrueOps has significantly improved the way we manage our logistics over the past few months. It gives us a clear, structured overview of all shipments and associated payments, making daily operations much more efficient. The platform is well-organized, reliable, and user-friendly, helping our team stay aligned and avoid confusion across multiple orders and marketplaces. We’re also satisfied with the responsiveness of the service and how smoothly it integrates into our workflow. Review collected by and hosted on G2.com.

One area that could be improved is the visibility of shipment IDs by marketplace. Currently, we often need to cross-check shipment IDs directly in Amazon to identify which region or marketplace they belong to. It would save time and reduce manual work if TrueOps displayed shipment ID + region/marketplace together in one view. This small improvement would make the system even more efficient and user-friendly. Review collected by and hosted on G2.com.

We switched from Getida to True Ops and are seeing more refunds and paying substantially less in fees at only 10% vs Getida's 25% fee. Getida tried ot lwoer their fee to 15% ot keep up, but would nto match the True Ops rate. It was easy to switch. The onboarding was smooth and quick. They were up and opening cases within a day. Review collected by and hosted on G2.com.

Nothing to dislike so far. Everything's running smoothly Review collected by and hosted on G2.com.

I've had a great experience working with TrueOps. They successfully helped me get reimbursed by Amazon—something that would have been difficult and time-consuming on my own. Their service is easy to use, and the team is incredibly responsive and professional. Excellent customer service throughout the process. Highly recommended! Review collected by and hosted on G2.com.

Currently nothing I dislike. Who would dislike getting your money back! Review collected by and hosted on G2.com.

TrueOps is effective. It does what it says it will do, which is automatically submit reimbursement requests for lost inventory to Amazon. Also, this is the lowest cost service I have found at 10% of the reimbursement amount. Review collected by and hosted on G2.com.

Really nothing. So far everything has been a positive experience. Review collected by and hosted on G2.com.

TrueOps makes getting my reimbursements quick and easy saving me the headache of dealing with Amazon customer service reps. I provide TruesOps with my invoices and track my cases on their user friendly dashboard. Hanna responds to all my questions and requests right away and is great to work with! Thanks for being on my side TrueOps! Review collected by and hosted on G2.com.

So far I haven't experienced any issues working with TrueOps to handle my claims Review collected by and hosted on G2.com.