Refund policy

Returns

We offer a 30-day return policy, which means you have 30 days from the date of receipt to initiate a return.

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

 

You'll also need the receipt or proof of purchase.  To prevent damage, the item MUST be sent back in a cardboard box with bubble wrap, preferably in the box it arrived in.  Damaged return items will not be accepted.

 

We will not refund original shipping costs for undamaged items that you simply changed your mind about.

 

We will not refund opened merchandise for items with exterior cosmetic issues that are visible when the item is sealed.

 

We will not refund or exchange merchandise with a portion of the plastic coming off.

 

We do not issue return labels on international orders.

 

To start a return, you can contact us at webmail@orbitdvd.com. If your return is accepted, we'll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without a prior return request will not be accepted.

 

You can always contact us for any return questions at webmail@orbitdvd.com.

 

We will NOT accept returns or provide refunds for region coding issues.  All of our import titles clearly state region coding in the listing.

 

NO EXCHANGES ON INTERNATIONAL ORDERS.

 

Damaged Items

If the item is defective or damaged, or if you receive the wrong item, please contact us within 48 hours of delivery. If the item was damaged during shipment, please provide us with photos of the damage, as well as photos of the damaged shipping box.

 

PLEASE NOTE:

Orbit DVD is a brick-and-mortar store, not a warehouse.  You are not receiving these items directly from the label company.  Occasionally, slipcovers and box sets may exhibit normal shelf wear, and we will not honor minor imperfections (such as light creases, folds, scuffs, or slight corner wear) with a refund or replacement.  

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.

 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.  

NO EXCHANGES ON INTERNATIONAL ORDERS.

 

Missing Mail

Once an order leaves our store, we have no control over it! Delivery services are struggling with the pandemic, as we all know. Tracking numbers are often not being updated, and orders are being delayed. We will not give full refunds or replacements until 30 days past the order date. Most delayed orders ultimately reach their customers.

 

Refunds

We will notify you once we've received and inspected your return and let you know if the refund has been approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund as well.