8x8

Doors Plus was juggling disconnected systems, rising costs, and 3 to 4 support headaches every week. After moving to 8x8, the results speak for themselves: ✅ 50% reduction in communication costs ✅ Zero support tickets, down from 3 to 4 per week ✅ 100% uptime across 22 retail locations ✅ One unified platform, replacing two legacy solutions Special thanks to Reliance Communications Pty Ltd for their trusted partnership throughout this journey. 🤝 Read the full case study to see how they got there. https://bit.ly/49aytW1

🎬 Scene 3: Melissa & Jane Ride Out the Storm The visual: A massive ocean storm. A titanic wave rises above sea level. But two tiny figures are masters of the storm: Jane powers through on a jetski, and Melissa rides the wave on a surfboard. Both in wetsuits, with wet hair and smiles. Surprisingly confident, they charge through the storm towards the sunlight. What it represents: Two leaders with complementary roles, steering urgent, high-stakes situations to resolution, together. And two experts at making smart, instinctual decisions thanks to their skill and experience. This isn't the first storm they've weathered. The real story (and being a scene with both of them, it’s the best one yet!) Gillette Children's contact center handles 240,000+ calls annually in a healthcare environment where a dropped call or failed escalation is more than inconvenient, it could have serious consequences. Before 8x8, siloed systems and separate providers created exactly that risk. With a unified platform, the organization now sees faster escalations and fewer dropped calls across all locations. Jane's the technical engine (the jetski, powering the infrastructure). Melissa's the operational navigator (the surfboard, reading the wave). The storm represents the great pressure of CX & IT performance tests and rushes. We like to think that 8x8 is the supplier of the surfboard and jetski, giving them the tools they need to ride the waves as they come. The vehicles that they skillfully use to weather the storm. In Melissa's words: "They've got our back. We're never on our own." That's the Power of Melissa & Jane. Powered by 8x8. 👏 This week, we'll welcome a brand new hero. Stay tuned for the story of a CX leader who's an artist, architect, and adventurer within her organization. 💡

When our customers win, we win. This is a generous recognition is the bonus prize of that success. Thank you to Metrigy for this 2026 MetriStar Top Provider Award for CPaaS, it's an honor to accept this on behalf of all our customers. 🙌

Our customers know that we walk the walk more than most vendor partners. That's very intentional. We have high standards for what we use internally, and even higher standards for every product and capability we ship out. Joel "Thor" Neeb explains why perfectly here.

This is The Power of Oldham Council: How UK local government overcame manual chaos with 8x8 For a community of 250,000 residents in Greater Manchester, Oldham Council is the lifeline for transit, care services, and essential support. But their historic manual switchboard was creating chaos. Staff were forced to leave their primary duties during call spikes to manage the overload, and supervisors were constantly juggling the system. There was another challenge too: Oldham's unique linguistic landscape with strong regional accents and diverse dialects raised doubts about whether AI could even understand callers and route them accurately. The Oldham Council team faced a real obstacle: they couldn't monitor satisfaction, couldn't see patterns in call types, and couldn't make the most of limited resources. Residents didn't want hassle—they wanted help. That's when everything changed. With 8x8, Oldham Council saw: 🚀 90% of their calls automated with AI-assisted support 🚀 80% bot accuracy from day one 🚀 £40,000 annual savings Now managers have full visibility. Residents get instant answers. Repeat calls are eliminated. And remarkably, 8x8 ICA handled Oldham's diverse dialects with accuracy, proving that great technology adapts to people, not the other way around. And the result? What residents will never forget: the feeling of being heard, respected, and helped when it matters most. Oldham Council transformed line transfers into clear handoffs. That's The Power of Oldham Council. Visit https://bit.ly/43fdVbm to learn more.

That’s a wrap on CCW UK 2026! 🇬🇧 What an incredible whirlwind this week was at the Novotel London West for the Customer Contact Week UK Summit. For three days the brightest minds in CX, digital service, and contact centre operations came together to solve one massive puzzle: How do we turn CX ambition into seamless reality? While we're heading home with new connections and strategies, there's no time to slow down. We're carrying this momentum across the pond, because our next stop is CCW Las Vegas (June 22–25) at Caesars Forum! 🌵 See you in the desert! 👋 Azhar Nazir Steve Edmonds Shreyan Kaul Marc Ethelston Julia Voloshyna

Customer-facing work happens across every team, every day, in motion, on the go, rarely behind a desk. And for the 80% of the workforce that touches customers, most of them have a phone and not much else. 8x8 Engage™ can change that. Here are six things your customer-facing teams can do right now with 8x8 Engage. Comment below, which of these do you think is the most powerful? 👇

This video is looping non-stop in our heads today. Congrats, Southampton Football Club! 👏

Two customers. Two completely different migration stories. One outcome they both landed on. A healthcare administrator who needed to unify communication across an expanding practice. An IT leader who finally found a platform as easy to manage as it was to set up. Different paths. Same result: a system that flexed to their needs and a support team that never left them stranded. That's what switching to 8x8 actually looks like.

An AI agent is only as good as the channels it lives on. 8x8 AI Studio deploys across voice, digital, SMS, and WhatsApp — on the communications backbone you already run on. No integrations to configure. No middleware to manage. Live from day one, everywhere your customers already are. Learn more → https://bit.ly/4n9ZKhi