Five9

In our latest blog, Eric Schanno of Northwestern Mutual shares why he’s returning to Five9 CX Summit, and how last year’s event sparked a major shift in his team’s approach to customer experience. From rethinking their virtual assistant strategy to creating more human, empathetic connections, Eric shows how small changes can have big impact. His story is a perfect example of what The New CX is all about: clarity, confidence, and connection. Read the full blog 👉 https://bit.ly/3JZ7Dqr #Five9CXSummit #TheNewCX

In just 𝟱 𝗗𝗔𝗬𝗦, technology leaders, CX strategists, and contact center innovators will be coming together at Five9 CX Summit! 🌟 Get ready to see Five9 AI and CX solutions already delivering results, hear unfiltered stories from customers, like Omaha Steaks, NexRep, LLC, and IAA, and join sessions built around your real-world challenges. Register today and start building your agenda: https://bit.ly/482RKci #Five9CXSummit #TheNewCX

Our customers are the real headliners at Five9 CX Summit. We’re just the opening act. 🌟🎤 Each session cuts through the buzzwords to showcase AI-elevated CX in action with unfiltered customer stories, proven results, and practical solutions to your real-world challenges. Check out our sessions: https://bit.ly/4qSMM91 #Five9CXSummit #TheNewCX

The wait is almost over! We asked our incredible 2025 𝘍𝘪𝘷𝘦9 𝘕𝘦𝘸 𝘌𝘳𝘢 𝘰𝘧 𝘊𝘟 𝘈𝘸𝘢𝘳𝘥𝘴 finalists, The Dufresne Group, Smart Metering Systems, and Medical Guardian, what they’re most excited about at Five9 CX Summit — and their answers say it all. Winners will be revealed next week, on November 18, during our welcome keynote at Five9 CX Summit. You don't want to miss it. https://bit.ly/482RKci #Five9CXSummit #TheNewCX #CXAwards2025

It’s almost time to redefine what great CX really means. Join us for the 𝗙𝗶𝘃𝗲𝟵 𝗖𝗫 𝗦𝘂𝗺𝗺𝗶𝘁 𝗞𝗲𝘆𝗻𝗼𝘁𝗲 𝟮𝟬𝟮𝟱 here on LinkedIn.  See how leading organizations are using AI to deliver real results, not just hype. Expect live demos, customer success stories, and strategies to help you elevate every customer interaction. #TheNewCX #Five9CXSummit

Our 2025 Customer Experience Report offers insights into the evolving expectations of global consumers and the strategies businesses can use to thrive in the era of The New CX. The global report uncovers the biggest opportunities in CX today, including how AI is now an expectation for consumers with 72% open to AI-powered interactions, and 54% viewing GenAI as key to better customer experiences. Download the infographic: https://bit.ly/3SPpXDf #PowerOfMore #TheNewCX

Five9 Q3 2025 earnings results are officially out: Five9 reports record revenue of $286 million for the third quarter. “We're pleased with our third quarter results with Enterprise AI revenue growing 41% YoY and profitability increasing with adjusted EBITDA margin reaching a record 25%. We are in the early innings of an industry shift in CX, which is increasingly being powered by AI. We believe we are uniquely positioned to win in this evolving market as enterprises seek unified platforms where AI is natively embedded," Mike Burkland, Chairman and CEO, Five9. https://bit.ly/3Xfqdh3

Shoppers aren’t waiting for Black Friday anymore. Five9 data shows nearly 20% already started their holiday shopping, driven by inflation and the hunt for deals. Gen Z and Millennials are stretching budgets, while Gen X and Boomers still shop the classics. It’s time for retailers to meet customers earlier and show real value. Read more in our latest article. ⬇️

Can't attend Five9 CX Summit in person? You can still experience the insights, innovation, and inspiration — all online. Tune in for: 🔹 𝗟𝗶𝘃𝗲𝘀𝘁𝗿𝗲𝗮𝗺𝗲𝗱 𝗸𝗲𝘆𝗻𝗼𝘁𝗲𝘀: Catch opening remarks and featured speakers, live from the main stage. 🔹 𝗦𝗽𝗼𝘁𝗹𝗶𝗴𝗵𝘁 𝘀𝗲𝘀𝘀𝗶𝗼𝗻𝘀: Explore curated sessions on AI, CX strategy, and contact center innovation. 🔹 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝘂𝗰𝗰𝗲𝘀𝘀 𝘀𝘁𝗼𝗿𝗶𝗲𝘀: Hear how leading brands are achieving real results with Five9. 🔹 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗹𝗮𝘂𝗻𝗰𝗵 𝗺𝗮𝘁𝗲𝗿𝗶𝗮𝗹𝘀: Discover demos and exclusive content showcasing our latest innovations. Register now: https://bit.ly/4otk5xQ #Five9CXSummit #TheNewCX