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Course Outline

Understanding Self and Others

  • Recognizing that inviting others to a meeting is imposing your own priorities on them
  • Examining the factors that drive our behavior
  • Becoming aware of how our actions impact others: do they consistently respond as we expect or as is appropriate? If not, why?

The Meeting Management Process

  • Evaluating the necessity of a meeting, considering alternatives, and determining if any are preferable
  • Mastering the process for convening, managing, and preparing for meetings:
    • Developing a meaningful agenda that outlines objectives, topics, and suggested timings
    • Inviting only the relevant participants
    • Managing the session by ensuring contributions are relevant, staying on agenda, and adhering to time limits
    • Generating clear outcomes, such as action points rather than just detailed minutes
    • Scheduling follow-up meetings as needed

Attending Meetings

  • Determining if attendance at all invited meetings is necessary
  • Learning how to decide whether or not to attend
  • Identifying valid reasons for declining invitations
  • Understanding your rights regarding attendees, subject matter, and timing during meetings

Personal Efficiency and Time Management

  • Setting and maintaining personal and professional objectives
  • Prioritizing work
    • Determining what tasks need to be completed
    • Establishing the priority order for these activities
  • Managing Employee-Imposed Time: assessing whether staff and colleagues are working for you or vice versa
  • Addressing Time Bandits: identifying and mitigating factors that steal your time
    • Emails
    • Telephone calls
    • Unplanned interruptions
    • Displacement activities, such as procrastination
    • Other distractions
  • Practicing effective delegation
  • Developing assertiveness: seeking compromise and learning to say “no” effectively
 7 Hours

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