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Course Outline
Foundations of Management
The Role of Leadership in Contemporary Management
Leading a Workforce
- Exploration of various management styles
- Selecting the most effective management approach based on team development phases
- Understanding the ideal manager profile and analyzing one’s own leadership style
- Evaluating personal strengths and weaknesses as a team leader to identify areas for development
- Identifying characteristics of high-performing teams
- Coordinating activities to achieve established objectives
Organizational Communication
- Foundations of verbal and non-verbal communication
- Individual communication styles
- Identifying and overcoming communication barriers
- Effective questioning techniques
- The art of active listening
- Delivering constructive criticism
- Providing effective feedback
- Handling difficult situations during interactions
- Understanding communication networks
- Models of information flow and their optimization
Conflict Resolution Techniques in the Workplace
- Nature and typology of conflict
- Primary sources of workplace conflict
- Behavioral styles for managing disputes and appropriate conduct during conflicts
- Leveraging assertiveness and constructive conflict for team growth
- Strategies for navigating conflict scenarios
- Principles of conflict management
- Key methodologies for resolving conflicts
- Managing emotions during disputes
- Overcoming communication barriers in conflict resolution, both verbal and non-verbal
Motivating the Team
- The concept of being motivated
- Drivers of motivation within an organization
- Types of motivation
- Principles of economic incentives
- Motivation through intangible resources
- Psychological principles of motivation
- Feedback and performance evaluation
- The impact of language and tone on motivation
Effective Time Management
- The time management matrix
- Controlling personal time and identifying "time thieves"
- Techniques for time planning
- Delegation of authority and tasks
Coaching Essentials
- Definition and practical application of coaching
- Engagement of individual participants
- Providing in-depth, constructive feedback
Course Summary
Requirements
This is a generalist course; no specialized prior knowledge or specific technical background is required for participation.
14 Hours
Testimonials (2)
The person, the sound of voice, examples and the way of training and presenting
Koenig - LKQ Polska Sp. z o. o.
Course - Team Building and Management
all topics from list were addressed but trainer adapt it to the question from the group