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Course Outline

Foundations of Management

The Role of Leadership in Contemporary Management

Leading a Workforce

  • Exploration of various management styles
  • Selecting the most effective management approach based on team development phases
  • Understanding the ideal manager profile and analyzing one’s own leadership style
  • Evaluating personal strengths and weaknesses as a team leader to identify areas for development
  • Identifying characteristics of high-performing teams
  • Coordinating activities to achieve established objectives

Organizational Communication

  • Foundations of verbal and non-verbal communication
  • Individual communication styles
  • Identifying and overcoming communication barriers
  • Effective questioning techniques
  • The art of active listening
  • Delivering constructive criticism
  • Providing effective feedback
  • Handling difficult situations during interactions
  • Understanding communication networks
  • Models of information flow and their optimization

Conflict Resolution Techniques in the Workplace

  • Nature and typology of conflict
  • Primary sources of workplace conflict
  • Behavioral styles for managing disputes and appropriate conduct during conflicts
  • Leveraging assertiveness and constructive conflict for team growth
  • Strategies for navigating conflict scenarios
  • Principles of conflict management
  • Key methodologies for resolving conflicts
  • Managing emotions during disputes
  • Overcoming communication barriers in conflict resolution, both verbal and non-verbal

Motivating the Team

  • The concept of being motivated
  • Drivers of motivation within an organization
  • Types of motivation
  • Principles of economic incentives
  • Motivation through intangible resources
  • Psychological principles of motivation
  • Feedback and performance evaluation
  • The impact of language and tone on motivation

Effective Time Management

  • The time management matrix
  • Controlling personal time and identifying "time thieves"
  • Techniques for time planning
  • Delegation of authority and tasks

Coaching Essentials

  • Definition and practical application of coaching
  • Engagement of individual participants
  • Providing in-depth, constructive feedback

Course Summary

Requirements

This is a generalist course; no specialized prior knowledge or specific technical background is required for participation.

 14 Hours

Number of participants


Price per participant

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