SYSTEM ENGINEER
UMAR HAYAT
Muroor Road near Abu Dhabi media,
Mobile No.: 055-860 2341
Umerhayat2013@hotmail.com
OBJECTIVE
A Systems Engineer at Advansys Technical solutions is responsible and resolving for a numerous desktop,
server and network support issues across different clients in a professional manner and seeking a
fulfilling position as Systems engineer and support of all IT Needs that offers me a great challenge to
provide excellent customer and mission support
PROFESSIONAL EXPERIENCE
IT Desktop Support Engineer
Advansys Technical Solutions, Abu Dhabi, UAE (July 2018-Present)
Worked in a team providing support to the organization with uninterested connectivity
and system uptime.
Diagnosed hardware and software problems, and replaced defected components.
Maintained and administered computer networks and related computing environments,
including computer hardware, systems software, applications software, and all
configurations.
Applied OS patches and upgrades on a regular basis, and upgrade administrative tools
and utilities. Configure/add new services as necessary.
Researched and resolved issues concerning user laptop, desktop, and mobile experiences.
Deployed and managed by anti-malware, anti-virus, anti-spam software on laptops and
desktops.
Provide support for troubleshooting issues related to Active Directory, Exchange Server,
MS Outlook and other Applications.
Configured Group Policy Objects to create a secure Windows Infrastructure.
Created user ID's, roles, groups OU's and joined workstation to Domain and building
Windows domain Controllers.
Manages the Offsite and onsite backup schedules.
IT Support Engineer
Qeemah Integrated Media Solutions, Abu Dhabi, UAE (Aug 2016-June 2018)
Provide applications or computer troubleshooting and on-site support to users.
Diagnose & troubleshoot the problems in computer hardware, printers, scanners and
other Peripherals.
Perform installation of Microsoft operating systems, PC software & data backups
Map network drives & share network folders, troubleshoot printers, scanners and
coordinate with suppliers, vendors
Manages website and social media services platform like (Facebook, Instagram) etc
SYSTEM ENGINEER
Manages Active Directory administration tasks i.e., user creation, pwd resetting, Quota
mgmt, Offsite and online backup schemes.
Install, Maintain, operate and support manufacturing computing infrastructure and
Applications.
Restore IT Systems and services based on troubleshooting guides.
System Engineer
Roofline (Pvt) Limited, Pakistan (Feb 2015-May 2016)
Check and Fix all the problems surrounding Computer Software, Hardware & Network
issues.
Installing, configuring & administrating Windows 7 professional in all PCs of computer
lab.
Log & categorize any computer problems reported by the end users.
Manage ERP Server Sage along with Client computers connectivity and troubleshoot
issues.
Also manage Attendance system and CCTV issues.
IT Officer
Dhabi Group, Abu Dhabi, UAE (Oct 2008-Sept 2013)
Manages Client Server infrastructure, administer blackberry server for registering users
on mobile for emails.
Windows desktop support, LAN Troubleshooting
Documentation of IT Assets.
Responsible for reporting IT Manager for Daily issues and routine works.
Data center administration including cable rack management.
Responsible for weekly backup of server and client computers onsite/offsite backup
policies.
Implements antivirus protection suite for client and server computers.
User mailbox management including migration MS Exchange server 2007 to 2010, also
supports MS outlook issues on client computers.
Implements GPO policies as well as quota management.
Manages ERP server including software up gradation from Sage ERP 4.5 to ERP 300.
Manages Troubleshoot in MS Office, 2007, 2010 installation and configuration.
Computer Hardware Engineer
Al Rahal Computers LLC, Abu Dhabi, UAE (Mar 2007-Sept 2008)
Installing, troubleshooting computer hardware, registering windows with Microsoft.
PC Assembling installation, configuration, external/internal peripherals
Troubleshoot servers, printers, scanners etc
Installing antivirus software and updating server and client.
Creating workgroup/client server network.
SYSTEM ENGINEER
EDUCATION
Bachelor in Computer Sciences 2003-2001
RiversDale College of IT Pakistan
Intermediate in Computer Sciences 1999-2001
Garden College
CERTIFICATIONS& SKILLS
Microsoft Certified IT Professional- Enterprise Administrator (MCITP-EA)
MCP-Windows XP
Client O/S Knowledge: Windows 7, 8, 10
Server O/S: Windows Server 2008, 2008R2, 2012, 2016
Services: DNS, DHCP, Backup & Restore using MS DPM
AD: Windows Server 2000, 2003, 2008, 2012R2,2016
Mail Server: Exchange Server 2007, 2013
ERP: Sage ERP 4.2, Sage ERP 300 with database of Pervasive SQL
Datacenter Mgmt: Cable Rack Management, Fire protection system, Cooling System
for Server with coordination of vendors.
PERSONAL INFO
Date of Birth : December 14, 1983
Nationality : Pakistan
Gender : Male
Status : Married
Visa Status : Employment
Languages : English, Urdu, Arabic (Negotiate level)
“I hereby certify that the above information is true and correct with best of my knowledge and
beliefs.”
Umar Hayat
Signature
